by twochickswithasidehustle | Sep 3, 2021 | Uncategorized
Image Review/Data Entry Operator
$10/HR
Remote and Temporary positions!
PAID TRAINING!
Summary:
As an Image Review/Data Entry Operator, you will be entering data that is vital to our customer’s day to day operation. We will rely on your attention to detail, customer service experience,passion,and efficiency to process their needs. In this role, you will not only be there to help customers with their day to day account, but also provide them with efficient, accurate and exceptional customer service.
What you get:
- Full Time Temporary Employment (3 months contract)
- Hourly rate of $10 starting on day one.
- Paid Training.
- Career Growth Opportunities
- Full Benefit Options (Upon conversion to Full Time-Permanent)
- Great Work Environment
What you will be doing:
- Processing license plate information for New York EZPass program via mainframe or web-based applications.
- Maintaining thorough knowledge of the company and client business rules, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Quickly adapt to business rule changes when it happens.
- Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
- Strong work ethic.
- The ability to key information such as vehicle license plate, state plate, etc. at the highest productivity and accuracy.
- Data Entry experience in a fast-paced environment.
- Can navigate multiple applications and research solutions with ease.
- Are excited by innovative technology.
- Are self-motivated and have strong will to grow within the company.
- Can work in a structured environment for the duration of your allotted, full-time schedule typing high volume of transactions daily.
- Can commit to 100% attendance for up to twelve weeks of paid training.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma, orequivalent.
- Must be able to successfully pass a criminal background check.
- Must be able to pass a 30-35 wpm Typing Test.
APPLY HERE
by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
Opportunity Overview:
The Data Entry Specialist position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.
As a Data Entry Specialist, you will help us accelerate our culture through interactions with our customers. In this position, you will draw on your experience to provide top of the line service to our customers that will help Cohere Health build our brand. This position will service inbound calls, emails, and/or faxes from our customers. This position will also assist our clinical staff in gathering and collecting all necessary information from our customers in a timely manner to ensure that deadlines are met. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization/operations structure of an up and coming company with exponential growth opportunity.
What will you do
- Answer inbound phone calls, emails, and faxes from health care providers
- Provide exemplary customer service with every interaction
- Provide resolution on first interaction with the caller
- Deliver quality results with every interaction in a timely manner
- Collect and gather all necessary information for clinical review
- You will be cross-trained with other various positions within the company
- Must have a strong sense of self-awareness, willingness to learn and accept coaching to improve
- Must have empathy of others and ability to build rapport
- Thrive in a fast-paced environment, and are willing to jump in and help other team members
- Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
Your competencies
- Strong communication skills, able to take unstructured information and structure it
- Ability to work cross functionally across remote teams
- Familiarity with Prior Authorization processes in healthcare
- Kind, Patient and Caring in even the most stressful situations
- Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
- Ability to navigate and use multiple systems to compile needed information in a timely manner
- Skilled in problem solving and delivering quality results.
- Demonstrates ability to de-escalate escalated calls.
- Excellent interpersonal skills, oral and written communication skills
- Ability to meet established performance targets for quality and volume completed on an hourly, daily, weekly, monthly basis
- Flexibility and agility, works well in ambiguous situations, clear understanding of an early stage startup environment
Your background
- Experience in a Contact Center/Production environment
- Call center: 2 years (Preferred)
- Customer service: 3 years (Preferred)
- Healthcare experience a plus
- Experience as a medical assistant, clinical assistant, or healthcare assistant preferred
- Proficient in use of computers in daily function
- Preferred proficient in using a Mac
- Must have excellent computer skills, with a strong understanding of most major applications including GSuite products and Microsoft products
- Excellent communication skills both written and oral
- Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
- You understand that this position is very fluid and the term “not my job” doesn’t exist
- High school diploma, GED, required
- Associates degree preferred
- Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification preferred
- Must be able to pass criminal background check
- Must be able to sit or stand at a desk/table and operate a phone system and a Mac computer for up to 8 hours per day, 40 hours per week.
- Must have reliable wifi in the space in which you will be working.
Important to know about this role:
- This is a 100% remote role, and requires robust internet speeds (above 50 megabytes/second), including the ability to utilize zoom meeting software and to stream video
- This is a temporary position with the opportunity to convert to permanent based on hiring needs and positive performance.
- We strongly believe in pay equity and transparency and as such would like share that our hourly rate of pay for this position is $17.50.
APPLY HERE
by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
Job Summary:
Perform routine and complex general accounting functions to provide accurate recording and reporting of company financial information and timely, accurate disbursements. Specializing in the handling of individual disability insurance premium application and billing services.
Principal Duties & Responsibilities:
Input payments to Individual system (ID3) to provide for timely and accurate processing of premium information in accordance with Sarbanes-Oxley regulations. Reconcile payments at the list bill and policy levels as needed; create manual bills when system bills do not accurately reflect accurate balance due. Ensure all entries include adequate documentation and approvals. Collection of premium and monitoring of paid behind status. Communicate any deficiencies to policy owners, list bill administrators or internal business partners and Management.
Research and process accounting transactions related to internal or external customer requests, including data from Individual systems and various clearing accounts; provide information and prepare adjusting entries as needed. Process accounting transactions on financial subsidiary systems and the general ledger; maintain other accounting records as directed.
Input direct entries from Cash Clearing, Wire transfers, and Inter-company transfers to provide for timely and accurate processing of customer payments. Communicate any discrepancies to policy owners, administrators, field force, and internal contacts. Daily processing of incoming wires, providing backup to other areas as needed on wire payments.
Build and maintain effective working relationships with policy owners, list bill administrators, brokers, Master General Agents, field force, and home office staff through proactive communication and problem resolution related to accurate policy and list bill administration. Process and manage stale dated checks and premium waivers as directed.
Build legally defensible billing and policy files for financial reporting compliance. Scan, document and image completed batches and billing changes.
Job Specifications:
1. Education: Associate’s degree and advanced coursework in Accounting preferred.
2. Experience: 2 years related work experience with emphasis in account/system reconciliation and/or accounts payable, or the equivalent combination of education and/or relevant experience. 4 to 5 years customer service experience. Working knowledge of General accounting principles and network applications. Advanced PC skills and knowledge of spreadsheet applications. Strong customer service skills including problem solving, consultation, and negotiation skills. Ability to effectively communicate with diverse audiences.
3. Professional certification required: None.
Physical Demands:
N/A
#LI-Remote
Note: The Standard is required to provide a reasonable estimate of the pay rate for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard’s package also includes incentive plan participation and comprehensive benefits including medical, dental, vision, retirement, and paid time off.
- Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
Hourly Pay Range:17.40 – 29.42
APPLY HERE
by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
We are looking for a talented individual to work on the team that keeps content flowing at RealSelf. As a Content Moderator, you will be responsible for ensuring that user-generated content (including reviews of medical procedures and doctors, questions, and discussion forums) is moderated and published in real time, allowing RealSelf community members to make smarter, informed decisions about their healthcare choices.
In this role you will:
- Moderate user-submitted content for adherence to RealSelf guidelines
- Contact customers and help them clarify or revise incomplete or inappropriate content
- Maintain empathy for the customer experience, providing guidance to ensure they have an easy, personal and trusted experience on RealSelf
- Meet and exceed personal and team metrics for processing times, quality, volume, and more
- Categorize and tag content so users can easily find what they need
- Safeguard the community from spam/scams and content that violates RealSelf guidelines
- Find and advocate for efficiencies and product improvements that make RealSelf easy, personal and trusted for consumers
- Troubleshoot and report bugs
- Support customers through chat and email support channels
- Summarize and escalate complex issues to the management team
- Stay up-to-date with modern beauty, treatments, conditions and healthcare trends
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
About You:
This role requires an individual with a unique passion for working quickly and efficiently through a volume of work. You are intrinsically motivated by quality and quantity in your work, without sacrificing empathy for every customer you contact. If the best part of your day is putting your headphones on and tackling a to-do list, this is the role for you.
Customers on our site are taking a highly personal journey to improve how they look and feel. You’re the person at RealSelf who will help them share their experiences and find their voice in the community.
The ideal candidate will have prior experience in a detail-oriented environment focused on efficiency, like data entry, inventory or other data processing environments. A demonstrated ability working with customers and/or data in sensitive areas like healthcare or finance is a plus. The successful candidate will also be able to work collaboratively within the operations team and across the company.
You may be the right fit if you have:
- The ability to focus on a repetitive task for several hours without sacrificing quality or speed
- Fantastic time management skills and a drive to “get things doneâ€
- Fast and efficient reading and comprehension skills
- Strong written and verbal communication skills
- Excellent typing ability and data entry skills
- The ability to retain information and pivot quickly when processes change
- Diplomacy skills that you use to convey difficult information to others
- Discretion around sensitive content on the site (e.g. nudity, medical conditions)
- Strong prioritization skills
by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
Why you’ll like working here:1. Customers love our service and tell us all the time!2. We offer flexibility in your work day.3. We work at a sustainable pace to foster a non-stressful work environment.
See more about our teams here
Job descriptionRespond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills.
Responsibilities1. Respond to customer inquiries via email in a clear, concise, and comprehensive manner.2. Assist in writing and maintaining FAQs.4. Suggest opportunities to make customers happier for our product team.5. Suggest opportunities to improve the quality and efficiency of our customer service operation.
Requirements1. 1+ years’ experience in a Customer Support role2. Exceptional writing skills (be clear and concise)3. Experience working remotely4. Ideally located in the Albany, NY area
Hours1. Monday-Friday2. 8:00am – 4:00pm
Pay & benefits1. $20.00/hour2. 401k plan with 4% employer match3. Health & dental insurance4. 4 weeks paid vacation5. $500 signing bonus6. Work from home
Apply now
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