by twochickswithasidehustle | Sep 7, 2021 | Uncategorized
Position Overview:
The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer in a professional and effective manner. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.
Job Responsibilities:
- Perform a thorough review and analysis of borrower’s credit, employment, income and assets as required by the particular loan program before submitting to underwriting
- Assemble the complete loan package in proper order for underwriting
- Verify all required documentation (pre-underwrite) in the file
- Complete the required loan checklist
- Verify that an application is complete and accurate; and
- Identify any potential issues that may arise in underwriting
- Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan
- Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures
- Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information
- Verify that vendor orders are complete, invoices received, and in the applicant’s efile
- Manage pipeline by completing and submitting reports within allotted turn-around times.
- Assist set-up of loans
- Document all communication related to the loan application in the conversation log.
- Train and help supervise new loan processors and other processing personnel
- Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors
Qualifications and Skills:
- High School Diploma or equivalent
- A minimum of 3 years of current residential mortgage processing experience
- Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents preferred
- Strong math and analytical skills
- Excellent written and verbal communication skills
- Ability to prioritize and meet deadlines.
- Available to work varying hours and overtime if needed
- Encompass experience
- Computer Knowledge (DU, LP, Microsoft Office & Windows)
APPLY HERE
by twochickswithasidehustle | Sep 7, 2021 | Uncategorized
- Work from Home South Carolina
- Work from Home Washington
- Work from Home North Carolina
- Work from Home West Virginia
- Work from Home New Mexico
- Work from Home New Hampshire
- Work from Home Connecticut
- Work From Home California
- Work from Home Massachusetts
- Work From Home New Jersey
- Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!When performing Quality Analyst duties, you will be a support to our operational partners and leadership, measuring Everise’s success in meeting our clients performance expectations for the supported brand. This is done through quality monitors (evaluations), data analysis and collaboration. In addition to delivering observations and insights, quality also provides instruction and recommendations for improving the customer experience, processes and agent performance
• Provide analysis of quality performance, as requested
• Be a driver of the Make It Better Philosophy for our clients
• Attend and participate in regularly scheduled and adhoc calibration meetings
• Participate in the design and maintenance of comprehensive compliance plans that ensure adherence with performance measures, quality standards and audit requirements
• Provide frontline staff with quality evaluation feedback and coaching, as requested
• Perform ad hoc projects as requested by client
• Perform other similar and related duties as required or as directedWhat are the must-have qualifications? Have a passion for and—a proven track record in—quantitative and qualitative analysis
Have advanced knowledge of the assigned client’s program/industry
Possess superior organizational skills and constantly strive for peak efficiency
Possess strong attention to details abilities
Possess problem-solving skills that demonstrate the ability to think creatively and innovatively
Understand established service level agreements and performance expectations
Minimum 1 year call center experience (Senior Agent, QA, Quality Improvement, or Coach role)
High school diploma or GED
College degree preferredWhat are the top competencies an ideal candidate would demonstrate?Strong attention to detail
• Ability to focus for long periods of time
• Strong verbal and written communication skills
• Understanding of how to analyze data
• Time management / attendance
• Data driven
• Ability to see from multiple perspectives
APPLY HERE
by twochickswithasidehustle | Sep 7, 2021 | Uncategorized
This Digital Interviewer position requires quick thinking skills and the ability to uncover thoughts, feelings, and the drivers behind them. Candidates should possess strong analytical skills coupled with the ability to quickly establish a rapport with different types of respondents. The right candidate will be smart, eager to learn, outgoing, energetic, and proactive, have a sense of humor and a desire to build a successful career in market research.
We offer a dynamic workplace with a diverse client list covering a wide variety of both political and corporate accounts. We thrive on creativity and out of the box problem solving. The opportunities for career advancement are varied and exciting!
This is a Part-Time role. Requirements
Responsibilities Include:
- Conduct online one-on-one conversations in a text-based environment
- Monitor participants and ask questions to get deeper responses in group discussion boards
- Oversee respondents’ participation and check quality of responses in mobile ethnographies
- Support the project and insights teams as they create final reports
- Apply our cognitive framework to ensure quality data collection
- Use your customer service and teamwork skills to ensure speed, efficiency, and service with a positive attitude
- Opportunity to become an expert in a number of data collection platforms
- Opportunity to learn quality/proprietary data collection techniques
- Other duties as assigned
Required Skills and Qualifications:
- Genuine interest in qualitative research
- A flexible, collaborative and professional approach
- Comfort with editing and formatting Word and PowerPoint materials
- Ability to learn multiple technical platforms
- Highly developed written and oral communication skills
- Ability to uncover insight through text-based communication
- Ability to adapt in a fast-paced environment
- A questioning and analytical mind
- Must be able to type a minimum of 50 WPM
- Successful candidates have had experience in marketing, psychology, sociology, journalism, communications, or political science, but we are open to all backgrounds
- Typical hours are between 9am and 6pm M-F, but must have ability/flexibility to work nights and weekends on as needed basis
APPLY HERE
by twochickswithasidehustle | Sep 6, 2021 | Uncategorized
Overview
World Travel Holdings is seeking a Compliance Coordinator to work from home. In this remote role, Compliance Coordinator is responsible for the identification, monitoring, detection and advisory of employee behaviors that impact the call center’s ability to meet service levels. Shift be will be between the hours of 11:00 am-11:00 pm. One weekend day a week is mandatory.
About World Travel Holdings
World Travel World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country’s original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit www.WorldTravelHoldings.com
We are proud to be named:
• 50 Most Engaged Workplaces by Achievers
• Top 500 America’s Best Midsize Employer by Forbes
• Top Workplace in South Florida by Sun Sentinel
Responsibilities
- Monitor and ensure employees compliance/adherence to shifts using daily reporting and real time adherence tools (CMS, Call Copy & Aspect)
- Empowered to update/change employee schedules as needed in order to ensure weekly hour parameters set by leadership are observed.
- Daily attendance reporting & weekly notifications
- Identify & effectively communicate employee outlier behaviors that require resolution (i.e. excessive absences, deviations, discrepancies in pay/hours worked metrics, etc…)
- Real-time & historical monitoring of employee’s call handling performance
- Drive real-time adherence to the expected capacity against the actual performance to achieve service level & efficiency metric goals
- Work in conjunction with WFM to make required schedule adjustment to core schedules in order meet service level objectives
- Serve as a liaison with Tech Support to identify system issues and provide bi-monthly reporting on outlier employees & trends
- Identify potential call routing abnormalities and work with Telecom to have them rectified
Qualifications
- 1 year of experience in a contact center environment
- Excellent organization skills with an ability to prioritize & meet deadlines
- Ability to work well independently in a workspace free of distractions
- Strong attention to detail and a high level of organization is a must
- Ability to make data driven decisions and implement effective solutions
- Tech Savvy: Strong typing skills and proficient with instant messenger tools, Outlook and Microsoft Office; advanced Excel skills strongly preferred
- Experience with Aspect WFM, CMS Supervisor, and Cognos PowerPlay preferred
- Open to receive coaching feedback through regular meetings and apply learnings.
- Flexible to work a full-time schedule (40 hours per week) at least one weekend day is required.
- Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA.
APPLY HERE
by twochickswithasidehustle | Sep 6, 2021 | Uncategorized
Job Title: Data Entry/Clerical Specialist II
Company Overview
Cloudmed is a healthcare technology company focused on Revenue Intelligence™ and data-driven insights. Our market-leading platform utilizes intelligent automation and human expertise to help providers enhance productivity and increase revenue. Cloudmed partners with over 3,100 healthcare providers in the United States and recovers over $1.5 billion of underpaid or unidentified revenue for its clients annually. Cloudmed was awarded 2021 Best In KLAS: Revenue Integrity/Underpayment Services and Robotic Process Automation (Databound). Its solution suites have HFMA Peer Review status and are HITRUST certified.
RESPONSIBILITIES
- Scanning account level documentation produced from multiple client systems, incoming correspondence and outbound work product
- Processing inbound mail
- Retrieving documentation from multiple client systems as requested by operations staff
- Ensure professional and HIPAA compliant documentation practices throughout the office
- Update operating system to ensure contacts closed upon receipt of information requested and received
- Identify areas of opportunity for streamlining processes and cost control measures
- Complete at least 75 contacts per day
- Assist with projects as assigned
REQUIRED QUALIFICATIONS
- High school diploma or GED required
- Some college and coursework or degree preferred
- 1-2 years’ office environment experience preferred
- Must be able to communicate effectively and professionally with strong attention to details and problem solving both verbally and written
- Strong telephone communication skills
- Ability to prioritize work and meet deadlines
- Knowledge of general office procedures
- Intermediate Microsoft Office (i.e.: Word, Excel) skills
- Ability to operate common computer systems, utilize hospital collection system and business software
- Strong interpersonal skills
- Ability to make sound decisions
- Ability to enter data accurately and timely
- Ability to multitask
- Ability to utilize other equipment (i.e.: Printers, Scanners)
- Ability to be flexible and promote teamwork
CULTURE FIT
The culture at Cloudmed embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. Take the work seriously, but don’t take yourself too seriously. Creating a strong workplace culture has been one of our staples, which we believe encourages and inspires employees to do their best. Join a fulfilling team of like-minded individuals who can get their work done, but still have fun!
BENEFITS
Cloudmed provides an extremely competitive benefit package that includes a 401(k) match, medical/dental/vision insurance and more.
APPLY HERE
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