by twochickswithasidehustle | Sep 10, 2021 | Uncategorized
About the role
We are looking for a marketing communications rockstar to fill our Communication Manager, Shopper Value role. You’ll drive value for our 10 million active users by increasing their impressions, purchases, and loyalty to our brand partners – ultimately earning them more points! You’ll bring this to life by developing a content strategy that showcases the breadth of point-earning brands and Special Offers available, as well as creating personalized user journeys to drive behavior, and supporting marketing initiatives driven by our brand partners.
Responsibilities
- Drive the content strategy for brands and Special Offers and execute across all user-facing channels (email, push messages, in-app experience, social, etc.)
- Identify untapped opportunities to amplify brands and Special Offers within our channel mix
- Build responsive user journeys that drive purchase behavior
- Measure and report campaign performance
- Collaborate with the Revenue Generation team to prioritize partner initiatives that maximize business objectives and optimize the user experience
- Consult partner brands on marketing strategy and opportunities within the Fetch ecosystem
Skills we believe you need for this position
- 3-4 years experience in Marketing, Communications, Journalism, or similar experience
- Experience developing and/or executing a content strategy or brand storytelling
- Phenomenal attention to detail
- Superb communication skills, both verbal and written
- Thrive in a fast-paced environment under tight deadlines
- Entrepreneurial spirit and a self-starter
- A sincere belief in the power of collaboration
- People management skills
- Fluency in marketing automation platform and/or CRM systems (ex: Iterable, SalesForce, Hubspot, Marketo, MailChimp, etc.)
Bonus points if you. . .
- Have experience in a client-facing role or working within an agency
- Spanish or French language proficiency
APPLY HERE
by twochickswithasidehustle | Sep 10, 2021 | Uncategorized
Job Description:
We are looking for tech savvy people to provide customer support and basic troubleshooting for mobile wireless customers. The Chat- Care & Tech Support Specialist is responsible for providing an excellent customer experience and technical support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. You may, on occasion, interact with customers verbally via outbound phone calls. Due to channels of communication, some responses to customers may represent the client publicly.
Responsibilities include:
- Providing each customer with a world class experience.
- Answering product and tool related questions.
- Guiding Customers through placing orders, updating account information, and conducting basic troubleshooting of mobile devices.
- Be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.
- Act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
All you need is:
- Customer Service Experience! As chat is the only way these customers can interact with the provider, it is important that we build a team who is well equipped to provide a top-notch customer service experience! We look for people who can engage end-users by conveying empathy, a willingness to help, and expertise.
- Tech Savvy! As this is a chat program, and the product is mobile phone technology, we look for someone who has a high level of comfort using both computers and smart phones. Additionally, we look for someone with the Ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.
- Written Communication Skills! As the customer cannot see or hear you, there is a need for flawless grammar, spelling and punctuation as well as well-structured responses. This helps ensure the customer is reading the message as you intended it.
- Ability to type a minimum of 40 WPM
- Attention to detail and process adherence
- Quick adaptation to process changes as needed
- Ability to work independently, self-learner
What we offer:
- Competitive hourly rate – $13/hr
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
Requirements to work from home:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A productive, quiet and distraction-free, secure place to work
- A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
APPLY HERE
by twochickswithasidehustle | Sep 8, 2021 | Uncategorized
Administrative/Clerical
Data Entry Clerk , Posted: 9/1/2021Job Description
Job ID#:
47591Job Category:
Administrative/ClericalPosition Type:
Associate – W2Duration:
1 monthPositions Available:
400
We have an outstanding Contract position for a Data Entry Clerk to join a leading Company remotely in TN, FL, AL, GA TX, IN, AR, MO.
- Provide data entry/customer service for FEMA.
Basic Requirement:
- High school diploma or GED required.
- Bilingual – Spanish /English a plus
- Must be able to obtain Public Trust and be fully adjudicated. Will start on a waver.
- Ability to interact patiently, courteously, and effectively with a diverse population.
- Proficient in the use of Microsoft Office products.
Job Requirements
Minimum Security Clearance:
No Clearance
APPLY HERE
by twochickswithasidehustle | Sep 8, 2021 | Uncategorized
Job Summary:
The Granicus Experience Group (GXG) is our in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts. We leverage best-in-class human-centered practices and a design-thinking approach to help our nonpartisan federal, state and local government clients better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG takes a consultative, collaborative approach to helping our clients maximize the value they get out of the Granicus platform and develop strategic, human-centered experiences that inform, educate and compel people to take action.
The opportunities to make a difference while working on digital-first initiatives for the public sector are limitless. Your role will require you to create new ideas, work directly with our government clients to flesh out these ideas, and help bring these ideas to reality. Our projects are typically long-term engagements completed in collaboration with Granicus and client professionals.
Our growing team of digital thinkers and creators drive excellence through the design, development and/or delivery of programmatic campaigns and content. Strong candidates will have a proven track record of delivering programmatic digital campaigns for clients, preferably for government. Candidates will have experience developing content for multichannel campaigns and/or websites, analyzing data to inform decisions, and leading large-scale or program-level projects for clients.
Campaign coordinators support our team’s campaign and content development, regardless of platform, supporting the sending and drafting of content and campaign plans. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients. Our campaign team collaborates closely with our strategy and data teams to assess the effectiveness of our plans over time.
Projects range from assessing the effectiveness of a rural county’s digital communications initiative, to driving awareness-to-action of a state-wide social services initiative, to growing a large federal agency’s digital audience in a short timeframe, to managing the largest online community to advance national preparedness and resilience. The position reports to the Manager of the Granicus Experience Group based in D.C.
What You’ll Do:
- Support digital campaign execution for public sector clients. Execute across Granicus’ evolving suite of digital products, with a heavy focus on delivery across email, social media, SMS, and websites.
- Draft and send content for clients’ various email, SMS, social media and web-based campaigns
- Maintain proactive approaches to executing client initiatives, showing initiative and following best practices.Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared and proactive. Have an authentic and polished presence at all times.
- Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
Skills & Requirements
Who You Are:
- 1+ years of digital campaign support, preferably in a digital/social media company serving government or at a government agency.
- Solid written, verbal and presentation skills, with a passion for creative campaigns and content, preferably with client-facing experience
- Ability to create content across email, SMS, social and web, guided by best practices for A/B testing, using data to inspire content, and engagement-driving efforts
- Understand and use digital tools, technologies and trends, then leverage those for client success
- Ability to be flexible in a changing work environment and to work well under pressure
- Consistently execute against simultaneous projects in a fast-paced environment Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital
- Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
- Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
- Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration.
APPLY HERE
by twochickswithasidehustle | Sep 8, 2021 | Uncategorized
RequirementsHigh School Diploma or GED and previous data entry experience required. PC functionality including MS software (Word, Excel, Outlook).Job Description
Job Title: Data Entry Associate
Software: Microsoft Outlook, Microsoft Word, Microsoft Excel, AS400, Atlas, Internet, JIRA, Basic Computer Skills
Skills
Acute attention to detail
Good communication skills
Ability to work and communicate well with customers
Able to work with minimal supervision
Ability to work in a fast-paced environment
Can multi task easily — Essential to this position
Accuracy and speed
Dependability
Fast learner
Able to work flexible schedule during holiday periods including weekends as needed
The primary responsibility of this position will be to handle data input requests including BGS, Consumer, Stores, Donations, Wholesale, Interdepartmental, and Enterprise into our order entry system. Works closely with Data Entry Team Leads and Department Manager to prioritize and complete work.
Data Entry Duties
- Entering Orders
- Editing Orders
- Uploading BGS orders into Atlas
- Mail and fax consumer orders
- Some contact with customers by phone – minimal Emails (Microsoft Outlook)
-
- Monitor and work customer requests from multiple email queues
- Answering internal and external requests Catalog Requests
-
- Retrieve new customer requests
- Remove customers from mailings per requestsKnowledge of:
-
- Professional customer service practices
- Basic math concepts
- English grammar, spelling, and punctuation
APPLY HERE
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