Customer Service Agent

ABOUT THE ROLE

In this role, you’ll learn to work directly with clients through email and provide personalized support across our proprietary platforms. You’ll challenge your critical thinking skills as you balance the needs of our clients and our business. You’re empowered to make the best decision for each situation by thinking creatively and providing a customer service experience that feels too good to be true (but is really that good!).

YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE…

  • You’re passionate about creating amazing client experiences through effective communication
  • You’re interested in a role with growth opportunity and are ready to begin our onboarding program with built-in promotion at proficiency (4-9 months)
  • You want to join an organization that embraces personal development and growth through individual weekly feedback and coaching sessions with your manager, ongoing training and development opportunities, and open communication tools for you and your peers
  • You want to grow your written communication skills and expand your skillset through internal opportunities

WE’RE EXCITED ABOUT YOU BECAUSE…

  • You have excellent written and verbal communication skills
  • You have experience with de-escalation and service recovery in a client-facing environment
  • You are a quick learner who is tech-savvy and open to learning and working with new tools
  • You are goal-oriented and prefer to work in an environment with a high level of accountability to clearly defined goals
  • You are comfortable using or learning both MacOS and G-Suite (Google Docs, Gmail, etc.)
  • You are a natural problem solver who is known for your creative solutions
  • You are able to work non-standard business hours that may include evenings until 8PM, weekends, and holidays
  • You are capable of navigating between multiple client interactions and internal systems while working toward clearly defined customer service goals
  • You want to provide personalized and compassionate support that aligns with our company brand and voice and directly impacts our client retention

APPLY HERE

Data Entry Processor

Ipsos is the world’s third largest market research company, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the world with 75 business solutions.

Founded in France in 1975, Ipsos is listed on the Euronext Paris since July 1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD).

ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP www.ipsos.com

Data Entry Processor for our US Mail team in the Chicago office.  This is a part-time hourly position at 30 hours per week; successful candidate has the option of working remote on a temporary basis until early January 2022.

Position Summary

Data entry of mail surveys with primary responsibility to process work using the Data Capture software system. The Data Entry Processor is expected to be able to work independently. The Data Entry Processor will be assigned projects by the Data Capture Project Manager and complete data entry projects to ensure that objectives are met.

The data entry position involves keying data from an imaged document. Data Entry Processors evaluate marks, as well as key hand written and machine generated entries. Accuracy is very important. Meeting client deadlines is also a very important aspect of this position.

Key Responsibilities

  • Minimum 7000 keystrokes per hour with a high degree of accuracy
  • Work on new and on-going projects and ensure that client deadlines are met
  • Provide problem resolution skills
  • Work closely with team members
  • Perform in relation to service standards and requirements
  • Ability to identify potential issues and be proactive in resolving them.
  • Willingness to work in front of a computer for extended lengths of time.

 Ideal Candidate has the following Skills and Experience  

  • High School Diploma required and/or applicable business experience (1-3 years preferred)
  • Strong oral and written communication skills.
  • Able to prioritize and meet tight deadlines.
  • Ability to actively manage multiple tasks and team workflow
  • Excellent PC skills including MS Office
  • Possess a willingness to help others.
  • Strong interpersonal and communication (written and verbal) skills
  • Detail-oriented, Aptitude for details
  • Ability and eagerness to learn and accept new responsibilities, and a team player attitude
  • Well organized
  • Remains level headed under tight deadlines
  • Willing to work overtime including some Saturdays, when workloads peak with no advance warning

APPLY HERE

Part-Time Cash Application Specialist

As a Cash Application Specialist, you will be responsible for accurately applying customer payments to open accounts and associated invoices.

This is a part-time opportunity with flexible hours (20) to accommodate any work or school schedule! This position is primarily a work from home role. ​

In this role you will:

  • Process daily payment exceptions in both SAP and High Radius Accounts Receivable system.
  • Apply Non-POS customer credit card payments accurately and according to customer specifications.
  • Review and accurately post Accounts Receivable journal entries; issue customer refunds as submitted by financial personnel.
  • Review and correctly apply all miscellaneous customer account application requests received via the SAP workflow system, ensuring compliance with appropriate General Instructions.
  • Clear vendor product certificates against posted customer deductions; clear customer account postings for Tax on Cash Discount as directed.  
  • Identify improvement opportunities and assist in implementing improvements. 

What you bring to the table:

  • High School Diploma or GED required; Four year degree:  Accounting, Finance, Economics, Marketing or Business Administration preferred
  • Basic knowledge of Microsoft Excel; knowledge of SAP a plus
  • Understanding of debits and credits as related to Cash Application and Accounts receivable; knowledge of lockbox post processing a plus
  • Interpersonal and communication skills with ability to work independently or as a member of a team
  • Strong organizational skills with the ability to multitask to effectively prioritize and manage workflow
  • Ability to deal with confidential information, including internal and external data, and communications
  • Ability to communicate clearly and concisely via phone, email and in person
  • Ability to multitask effectively, manage processes, and meet deadlines
  • Ability to assess a problem and promptly resolve it or escalate as needed

The expected rate of pay for this position is $16.87 hourly – $19.83 hourly.

APPLY HERE

Cash Posting Representative I

Overview:

The Cash Posting Representative I remote position is responsible for the posting and reconciliation of daily cash deposits received by Mercy. Cash Posting Representatives I must be able to accurately and efficiently post a high volume of cash transactions across all lines of service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


Qualifications:

  • Minimum Required Qualifications
    • Education:HS Degree or Equivalent
  • Preferred Qualifications
    • Experience:Prior Revenue CycleHealthcare billing or insurance
    • Other Skills and Knowledge:
      • Basic Microsoft Excel and Word knowledge.
      • Computer and keyboarding skills
      • Communication and customer service skills

We Offer Great Benefits:


Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.


At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

APPLY HERE

Catalog Data Entry Specialist- WI

Position Title: Catalog Data Entry Specialist

Position Location: Wisconsin

Position Summary:

Do you like staying up to date on the newest electronics and gadgets? Do you enjoy being in the know about the coolest new releases and being on the forefront of information on the newest and hottest video, audio and smart home technology? Have you ever wondered how all the content online is generated and by who? If you answered yes to the above, then we want you to join our awesome digital catalog team.

AVB Marketing is currently in search of a passionate Catalog Data Entry Specialist to join our growing team! This role is essential for populating our client websites with products, imagery and data to help drive customer interaction and transactions. 

Responsibilities:

  • Populating new products into our database
  • Ensuring that images, specs, product info, and manuals are accurate and meet AVB Marketing’s standards
  • Auditing product data to ensure integrity and quality
  • Developing an understanding of product features, history, design method, and other characteristics by researching manufacturer websites, catalogs, and assets
  • Updating products on live websites
  • Stepping up for special projects as assigned

Qualifications

Knowledge & Skills:

  • Attention to detail and accuracy is essential
  • Proficiency in Microsoft Office with Excel knowledge
  • Ability to consistently meet project deadlines
  • Ability to multi-task on various projects
  • Ability work in a team as well as independently
  • Excellent communication, project management, and organization skills

Job Type: Full-time

APPLY HERE