Service Processor, Agent Changes

Employer: Lincoln Financial Group

As the Service Processor for the Agent Changes team, you will provide high-level service to our agent and broker/dealer partners by maintaining records and answering compensation inquiries while working independently in accordance with established procedures and guidelines. This includes but is not limited to monitoring daily log reports to identify agent and broker/dealer business that needs to be processed, responding to inquires from agents, broker/dealers, and internal customers, and processing internal and external compensation statements. You will also proactively provide extra relationship support to our internal and external business partners through prioritization of issues and active communication. If this sounds like a role for you, please read on!

What you’ll be doing

  • You will process agent change requests coming from our agents, broker/dealers, and internal partners, working independently, in accordance with established procedures and guidelines, in a timely manner while meeting deadlines.
  • You will provide customer service to internal/external stakeholders, recognize what needs to be done to meet needs, and demonstrate flexibility and responsiveness to meet those needs.
  • You will effectively communicate verbally and in writing with internal/external stakeholders while maintaining a professional demeanor in all interactions.
  • Identify and recommend process improvements and organizational initiatives to positively influence the team and quality.

What we’re looking for

Must-have experience (Required):

  • High School Diploma or GED.
  • 0-1+ Years of experience that directly aligns with the responsibilities of the role.
  • Ability to maneuver through multiple systems/databases/platforms/software.
  • Ability to be adaptable/flexible as business needs change.

Nice-to have Experience (Preferred):

  • Data entry experience in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

What’s it like to work here

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights, and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for YOU:

  • A clearly defined career framework to help you successfully manage your career
  • Leadership development and virtual training opportunities
  • Paid Time Off
  • Parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • A leadership team that prioritizes your health and well-being; offering a hybrid remote work environment
  • Effective productivity/technology tools and training

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Bilingual Customer Experience Specialist I

Employer: Kalsec

Essential Job Functions:

  • Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
  • Support customer order fulfillment by working closely with a cross-functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements
  • Continuously self-educate to improve the knowledge of Kalsec procedures, products, sales process, freight carriers / transportation options, and the food and beverage industry in general.

Education/Experience/Skills:

Required:

  • High School Diploma or equivalent
  • 3-5 years Customer Service Experience
  • Bilingual English and Spanish. Must be able to speak, write and read fluently in both languages
  • Must be able to work a schedule equivalent to 11am 8pm EST, can be located anywhere in the USA.
  • Excellent interpersonal, communication, and customer service skills
  • Ability to succeed in a dynamic, fast-paced work environment
  • Ability to thrive in a cross-cultural work environment
  • Positive Phone Etiquette ( speak with a smile )
  • Order Entry Experience
  • Detail and solution-oriented approach
  • Tactful and skilled in conflict resolution
  • Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)

Desired:

  • Bachelor s degree, preferably in business or related discipline
  • International Business Knowledge
  • Fluency in Portuguese

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Ads Quality Rater – English (US)

REMOTE, US BASED /TRANSLATION, LOCALIZATION, INTERPRETATION, QA TESTING – GLOBAL FREELANCE TALENT COMMUNITY /PART TIMEAPPLY FOR THIS JOBAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ads Quality Rater
Are you a search engine guru? Can you find what you’re looking for with just a few keywords?
We have a unique opportunity for you to put your skills to the test!
Welocalize needs English speakers in the United States to help support our client’s project as an Ads Quality Rater.
You will use a unique, web-based tool to evaluate search engine advertisements based on project guidelines.
Apply todayand start shaping the future of the internet!
Project Details
Job Title: Ads Quality RaterLocation: Remote (Must be based in the United States)Hours: Minimum 5 hours per week, up to 25 hours per week; set your own schedule (Expect occasional peaks and dips in work)Start date: ASAPEmployment Type: W2 Part Time Employee
Please note that this work is based on project need. Due to this, weekly hours may vary and flexibility with change is expected.

Requirements

  • Fluency in English
  • Strong understanding of popular culture in the United States
  • Web-savvy and able to work in a fast-paced environment
  • Excellent online research skills
  • Reliable computer system and internet connection
  • Reliable anti-virus software (as you will be surfing the web as part of the work)
  • Ability to follow instructions in English and comply with the project conventions and rules expected by the client
  • Must sign a Non-Disclosure Agreement to protect client confidentiality
  • Must pass training and a rigorous quality test designed by our client before starting work
  • Bachelor’s degree+ or equivalent professional work experience

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Online Chat Advisor

Opportunity at a Glance

The primary purpose of this position is to service online chat generated requests from prospective students, current students, and handle any general chat questions regarding admissions, student services, student finance, academics, or registrar services.  Route chats that require additional expertise to the appropriate resource in a prompt and efficient manner. This position is currently based on service excellence for Admission staff across multiple institutions, Online and Onsite.  The intent is to grow and service all client partners that solicit the organizations customized services.

Responsibilities

  • Online chat advisor handles chat conversations with prospective students, answering front line admissions questions, providing pertinent and responsive feedback while representing all client partners’ unique brands and business needs.
  • Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the University (Included but not limited to Service, Academic advising, Technical help desk ect).
  • Routes detailed chat inquiries to appropriate department personnel with special consideration for Student Finance questions to ensure best in class student service.
  • Handles chat conversations with continuing students, answering specific student questions regarding registration, academics, classes, and University catalog material, providing pertinent and responsive feedback.
  • Dispositioning inquires in SFDC.  Generating and documenting qualified inquiries and reassign to appropriate recipients.
  • Completes other duties as assigned.

Qualifications

  • Bachelor’s preferred, not required
  • 1-2 years admissions, student services experience with familiarity with institution catalog.
  • Subject matter expert in front line admissions policies.
  • Ability to multi task several online chats at the same time, good typing skills and appropriate English
  • Ability to communicate in a concise and friendly manner via non-verbal source.
    •  

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Part Time Data Entry Clerk (Remote)

Primary Responsibilities:

* Accurately enter data into corresponding fields transitioning data from Quickbooks to SAP

* Entering purchase orders, credits and invoices

Skills & Experience Preferred:

* The ability to accurately enter, manage and maintain client records

* The capability to appropriately file electronic reports, correspondence and files

* The ability to manage requests to access files, distribution of files and file retrieval

* Demonstrated intermediate experience with standard computer software applications along with patient/client management systems

* Experience generating and storing reports

Benefits:

* Comprehensive healthcare coverage

* Flexible PTO Program 

* Paid time off to “give back” to the community

* 401K retirement account

* Wellness Program

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