by twochickswithasidehustle | Jul 7, 2025 | Uncategorized
Full-Time- Remote
- LocationsShowing 1 locationColumbus, OH 43231, USA
Job Details
Description
Researches utility termination warnings, potential missing bills, and late fees. Analyzes payment history, negotiates and arranges payment with utility vendors, or executes alternative solutions as deemed necessary to avoid client shut off of utility service. Responsible for the removal of client’s late fees. Responds to calls received via the hotline.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Under direct supervision, researches utility termination warnings, potential missing bills, and late fees by reviewing payment history, account posting, and status of check clearing to determine whether further action is required on notices according to department procedures.
- Contacts utility vendors via telephone to determine reason and amount of balance due. Verifies address and that payment have been applied to proper account.
- With guidance, negotiates a date extension for receipt of payment or arranges alternative solutions to avoid a client shut off of utility service. In addition, negotiates with the vendor removal of late fees and penalties assessed to the account.
- Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility. Request replacement bills from vendor as needed.
- Processes payment research items such as misapplied and stop payments, reissue checks, and pay now. Responsible for working closely with internal staff and vendors to minimize and correct errors, answers inquires, and resolves bill and account discrepancies.
- With some supervision, operates the termination research, missing bill, and late fee databases. Organizes daily work within the termination research, missing bill, and late fee databases utilizing department standards and procedures in prioritizing and identifying the most critical research items.
- Review and contact vendors listed on various late fee reports monthly. Determine which vendor’s late fees should be targeted and contact vendor to request removal charges based on established departmental procedures. Document the results and status of the phone call in the late fee database.
- Answer vendor hotline and assist vendors with questions on a timely basis, within 2 hours of receipt of call or message.
- Contact vendors who bill summary and round up/donation invoices and have the clients removed from those specific billing formats. Follow up on outstanding requests to ensure they have been removed.
- Provides and maintains concise documentation of research, accurate production task time sheets, and updated departmental standards and procedures.
- Works overtime as required by management.
- Other duties as assigned by management.
SKILLS AND ABILITIES REQUIRED:
- Ability to effectively communicate both verbally and written and maintain a positive composure.
- Possess good interpersonal skills.
- Possess organizational skills in order to handle multiple tasks simultaneously and prioritize work.
- Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines.
- Ability to perform basic functions in the Microsoft Office suite.
- Good analytical and problem-solving skills.
MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:
- High school diploma or equivalent required.
- 6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
- General knowledge of the principles and practices of the utility billing process.
APPLICATION PROCESS:
You can directly apply through Cass’s website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com.
by twochickswithasidehustle | Jul 4, 2025 | Uncategorized
📍 Location: Remote (U.S.-Based)
🕒 Type: W2 Part-time | Flexible Hours (10-29 hrs/week)
💰 Pay: $14.50/hour
Help Improve AI & Search Engine Performance!
Are you naturally curious, detail-oriented, and passionate about making digital experiences better? As an AI Insight Analyst, you’ll play a key role in enhancing search engine results, ensuring users find the most relevant and useful information. Your insights will directly impact AI development, making search engines smarter, more accurate, and more intuitive.
You don’t need prior AI or data analysis experience—just strong analytical skills, attention to detail, and a love for online research. If you enjoy analyzing information, evaluating search results, and spotting patterns, this is the perfect role for you!
What You’ll Do:
✅ Analyze & assess search engine results for relevance and quality.
✅ Evaluate & rate search performance to enhance user experience.
✅ Provide valuable feedback to improve AI-driven algorithms.
✅ Conduct quality assurance to optimize search functionality.
✅ Identify trends & areas for improvement in search performance.
What We’re Looking For:
🌍 Native-level English speaker with strong knowledge of U.S. culture and online trends.
🔎 Analytical thinker with the ability to evaluate and interpret data.
🧐 Detail-oriented problem solver who enjoys research and critical thinking.
💻 Reliable internet connection and a comfortable home office setup.
What Makes You Stand Out?
✨ Familiarity with search engines & digital trends.
📊 Experience in AI, search evaluation, or data analysis (a plus, but not required).
💡 Background in SEO or digital analytics (a bonus!).
🏡 Looking for a flexible, remote job that fits around other commitments.
Why Join Us?
✔ Work remotely from anywhere in our hiring states.
✔ Flexible schedule – work when it suits you.
✔ Gain hands-on experience in AI and search engine technology.
✔ Develop valuable analytical & research skills.
✔ Be part of a dynamic and supportive team.
Ready to Make an Impact? Apply Now!
If you’re excited to help improve search engines and contribute to AI innovation, apply today! We can’t wait to hear from you.
| Now hiring in: AL, FL, GA, IN, KS, KY, MO, MT, NH, NC, OH, OK, PA, SC, TN, TX, UT, VA, WV, WI
Privacy Notice
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Additionally, we employ anti-fraud checks to ensure all candidates meet program requirements. At Welocalize, we are committed to protecting your privacy. We collect and process personal data responsibly and transparently, ensuring its confidentiality and security. Personal information collected during the hiring process will be used solely for employment eligibility verification and compliance with legal obligations. We do not share your information with third parties without your explicit consent, except as required by law. Our Privacy Policy outlines how we handle your personal data, including the types of information we collect, how we use it, and the measures we take to protect it. We are dedicated to maintaining the accuracy, confidentiality, and security of your personal information. For more details, please review our Privacy Policy, which provides comprehensive information about our data collection, usage, and protection practices.
To be successful in the process, candidates must sign a Non-Disclosure Agreement to protect client confidentiality and pass learning modules and a required quality test designed by our client before starting work.
*Please note, the official title of this position is: Search Quality Rater. *
by twochickswithasidehustle | Jul 3, 2025 | Uncategorized
What is Observa?
Observa is an app where you can get paid for completing surveys in stores, or “opportunities.” These involve answering a few questions, taking some photos, and speaking with a store associate or manager.
How do I submit photos for observations?
All photos must be taken within the Observa app. When completing an observation, click “Add Photo” and take the required photo there. To take multiple photos for a section, repeat this process. You cannot upload photos from your phone’s camera roll into the app, and any photos submitted via email will not be accepted.
What kind of opportunities can I do?
Most opportunities with Observa involve going to a retailer and answering questions about brands in the store. There are also Photo Challenge opportunities, which can be completed from anywhere. The Photo Challenges are contests, and submissions get entered into a drawing for a daily prize. (See more specific guidelines in the app.)
How much money will I get paid?
Payment differs for each opportunity. Most opportunities pay somewhere between $4-15, and typically require no more than 15-30 minutes of your time. There is no limit on the number of opportunities you can complete, but keep in mind you only have two (2) hours to complete the opportunity after accepting it.
How do I get paid / change my payment email?
We currently offer payment through either PayPal. If you do not have a PayPal account, you will not be able to receive payments from using the Observa app. You can update your payment email in the Settings section of the Observa app.
How quickly do I get paid?
Payment is issued immediately following the validation of your submission. The validation process involves ensuring you were at the correct location, and that you completely answered each question according to the instructions. During regular business hours the validation process is completed quickly, usually within 5 days of your submission. Validation may take longer than 5 days on the weekends or holidays.
Where is Observa available?
Observa has opportunities available across the United States. You will be alerted via email or the app, via push notifications, when there are opportunities nearby you once you create an account. Currently, you can only change the settings for your in-app notification preferences.
What are the rules on accepting observations?
- Observers can’t accept the same opportunity more than 5 times
- Continually accepting observations and allowing them to expire or declining them before completing them will result in fewer available attempts per opportunity.
- If you accepted an opportunity and do not complete the observation within the time limit, you will have to wait 30 minutes to accept it again.
- If you accepted an opportunity, but now other Observers are on the waitlist for that opportunity, you will have to wait 30 minutes to accept it again if you do not complete it within the time limit.
- Observa highly discourages “squatting” (accepting, declining, then re-accepting the same opportunity multiple times). All opportunities should be first-come, first-served. Please only accept the opportunity if you are sure you will be able to complete it within the two-hour time frame. If you are caught squatting multiple times, you may be contacted by Observa with a warning or be banned from the app.
When will you have more opportunities in my area?
All of our locations, and frequency of opportunities, are chosen by our customers. They provide us with a store list based on their retail needs, and we put those opportunities on the map. Although we do not have an exact date to expect more gigs, we hope to have more near you soon.
Recent Comments