by twochickswithasidehustle | Nov 28, 2021 | Uncategorized
osition Description/Overview:
- The Content Reviewer/Proofreader is responsible for reviewing thousands of patient comments per week. Binary Fountain will provide training for content that needs to be removed from comments including Protected Health Information (PHI), libel, and ideas that are off topic. The Proofreader will use Binary Fountain’s interface and editing tools to redact the information prior to approval.
- The individual will work with the Customer Success Team as an integrated team member within a high energy and fast-paced, growth company.
Duties & Responsibilities:
- Review thousands of comments per week
- Identify information that needs to be removed from comments including PHI, libel, profanity, and ideas that are off topic
- Ensure a high-level of accuracy given the sensitivity of the content
- Identify ways to improve workflow and processing speeds
Minimum Qualifications
- Ability to read written content rapidly
- Extremely high attention to detail
- Ability to remain focused and productive each day to ensure that each new comment is appropriately reviewed and screened
- Reliable, proactive approach to entrusted tasks
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey’s employment policies. You will be notified during the hiring process which checks are required for the position.
In order to ensure a healthy and safe work environment, Press Ganey requires all of its associates to be fully vaccinated against COVID-19, or have an approved medical or religious exemption, prior to their start date to enter any of our locations or to visit with a client. Associates who cannot receive the vaccine because of a disability/medical contraindication or sincerely held religious belief may request an accommodation to this requirement.
APPLY HERE
by twochickswithasidehustle | Nov 28, 2021 | Uncategorized
- We are looking for passionate and driven individuals to join our Community Operations team. Working for the Bumble brand and reporting to a Community Operations Manager, the Customer Support Agent – Billing will be responsible for providing friendly and empathetic online customer support – primarily via email.We are currently looking for US-based candidates who can work remotely 40 hours per week on a rota between the hours of 7AM – 10PM CST, with up to 4 scheduled weekend days per month. KEY ACCOUNTABILITIES
- Provide friendly, personal, and efficient customer support via email.
- Accurately document customer feedback for further analysis.
- Stay up-to-date on product changes in order to understand member pain points and help them troubleshoot their concerns.
- Assist the Community Operations Manager – Billing with ad hoc tasks as required.
EXPERIENCE WE ARE LOOKING FOR- English language fluency is a must–including flawless spelling and grammar. Major bonus points if you’re fluent in an additional language–particularly Spanish, Portuguese, German, French.
- Demonstrated comfort with technology – including PC, social media, and the Bumble app.
- Bonus points if you have previous experience in a customer support or tech startup role and are passionate and enthusiastic about finance and billing topics, including in-app purchases.
ABOUT YOU- You’re familiar with current events and online trends
- You have great communication skills and a “can-do” attitude
- You’re a problem-solver and a forward thinker
- You’re able to work independently in a fast-paced environment
- You’re deeply passionate about Bumble’s brand, vision, and values
Apply
by twochickswithasidehustle | Nov 24, 2021 | Uncategorized
We are seeking to hire a remote freelance Content Moderator to join our Content Team that will focus on moderating content to make sure they adhere to our guidelines. Please note this is a part-time contract of 15-20 hours per week, including weekends and holidays.
What The Contractor Will Do:
- Manage community exposure to unusual or mature content in line with brand voice and brand safety guidelines
- Use internal tools to review and flag user generated content (UGC) on the platform
- Review and suggest revisions of our Community Policy Guidelines based on community feedback and expertise
- Achieve daily curation and moderation targets
- Attend regular cross functional meetings with internal staff to provide statistics and feedback on user base needs
- Ensure proper labeling and categorization of UGC assets
- Mitigate within reasonable definitions any fraud, scams, or otherwise illegal activity occurring on UGC platforms
Contractor Areas of Expertise:
- Familiarity with comics, storytelling, new media, and digital entertainment industries (familiarity with webcomics is a plus)
- Strong English comprehension skills/Highly communicative and comfortable using multiple communication platforms (Slack, Dropbox and email)?
- Excellent time management skills and ability to work independently
- Excellent problem solving and decision making skills
- Proven ability to complete repetitive tasks for extended periods
- Accuracy and attention to detail
APPLY HERE
by twochickswithasidehustle | Nov 24, 2021 | Uncategorized
Job Description
Our client is the global marketplace for unique and creative goods. They build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world.
About the role:
Our client is seeking a Social Media and Content Creator, Part-Time for their primary and international Instagram, Facebook, and Twitter channels. You are a social media expert and experienced creator who is immersed in the latest social trends and formats. You are deeply passionate about the company and enjoy creating unique storytelling moments through photography, video, and social content.
What you’ll do:
- Produce weekly posts and content for Instagram and Facebook, including sourcing and vetting featured products/sellers, copywriting, and asset creation
- Stay on top of emerging social trends and pitch opportunities for the company to create storytelling moments on Instagram, Facebook, Twitter, and other channels in real time
- Develop, and produce original photography and video content for the company’s owned social channels
- Source social-friendly merchandise based on emerging social and merchandising trends for the company’s Primary and International channels
- Surface, organize, and track buyer, seller, and influencer user-generated content/mentions, including vetting items and sellers and coordinating content approvals
- Analyze and report on content performance, enabling the team to continuously optimize for engagement, views, and reach
- Manage weekly scheduling and publishing of approved content
- Build and share daily report on social trends and news with marketing stakeholders
What you’ll need:
- You have 3+ years experience creating social media for brands
- You are a creative self-starter who can work both collaboratively and independently to execute new ideas and projects
- You’re a skilled photographer and video content creator and experienced at writing copy in a marketing and social media environment
- You’re able to act quickly while maintaining strong attention to detail
- You have a strong aesthetic sense and an eye for merchandising and art direction
- You’re a strategic thinker and bring fresh, exciting ideas for campaigns and content
- You have experience with Adobe Creative Suite and video editing software
- You have experience within the e-commerce and/or retail space, highly preferred
- You have experience within the home and living space, highly preferred
APPLY HERE
by twochickswithasidehustle | Nov 24, 2021 | Uncategorized
Crowdcast has seen massive growth in the past 18 months, and we’re headed for even busier times. We’re looking for a self-driven, empathetic new teammate to join us as a part-time Customer Success Associate (Monday-Friday; 20 hours a week).
Our team finds deep satisfaction in helping people find solutions to their problems. We educate through a multitude of mediums from emails to recorded video to live video. A high percentage of our customer issues are resolved via email communication, so you’re an excellent wordsmith.
Crowdcast is for the curious. We’re lifelong learners and knowledge seekers, and so are you. We’ll teach you everything you need to know about the Crowdcast product. We’ll need you to solve complex challenges quickly and help others learn in a simple, clear, and concise manner.
You have integrity and are self-motivated. You’re always looking for ways to improve our systems for the betterment of the team and our customers. You work closely with your team lead and colleagues to communicate ideas that help move the needle forward.
Things move pretty fast around here, so intentional communication and the ability to grasp ideas easily are necessities. You’re constantly pushing yourself to grow and become the most authentic and full expression of yourself.
You want to join a company that directly empowers people while being both profitable and sustainable. You’re ready to play a key role in an early team you love working with while building a culture that you’re proud to be a part of.
Responsibilities
- You’ll primarily answer questions from customers via our email-based support system.
- You’ll prioritize responding to customer messages and will sometimes pass these on to your teammates or escalate them to the engineering team.
- You’ll swiftly identify customer issues and respond with a mix of tailored saved replies, personalized content, and support documents in a compassionate manner.
- You’ll track and document common questions, bugs, or issues. You’ll help with the creation of support documentation in the form of articles or videos intended to provide answers before customers even ask.
- You’ll work with a motivated and supportive team to get things done with the right mix of quality and agility.
Your skills & experience
- Solid customer service experience.
- Very adept at using the English language to quickly communicate written messages that are clear, honest, thorough, and friendly.
- Have the mentality of a Zen master and can maintain your center as you interact with all personality types including the occasional stressed-out user who needs your help and patience.
- Reliable and able to manage your own time in coordination with a team.
- Understand the important balance between creating impact today and working toward long-term goals.
- Comfortable with the concept of being on video calls (we are a live streaming platform after all) with a strong and stable internet connection to support it.
- Very comfortable learning technical systems. Any experience with live video production is a plus.
Details
- Employed, part time role; 20hrs/week
- $27-30/hr DOE (depending on experience)
- 15 paid personal days & 10 national holidays
- Must be able to work West Coast USA hours (1-5pm)
- 401k (if within US)
- Office set up and health and wellness stipend
We strongly encourage people from underrepresented communities to apply.
Crowdcast is an equal opportunity employer. We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don’t believe in, and every other belief and characteristic that makes you uniquely YOU. The more inclusive we are, the better we’ll be as a team—and the better we’ll be able to create an inclusive product for all.
APPLY HERE
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