by twochickswithasidehustle | Jan 15, 2022 | Uncategorized
Job Description
Scorers will work from their homes, evaluating student responses to subject-related open-ended questions according to a customer supplied scoring guide. Candidates must qualify after completion of training in order to begin scoring.
Pearson offers compensation packages that reward exceptional quality and productivity. Scoring is generally compensated at a wage of $15/hour with additional incentives paid based on daily and weekly performance (up to $150 per week).
Requirements
– Conferred a minimum of a Bachelor’s Degree from an accredited college
– Eligible to work in the United States
– All scoring and other work activities must be completed in the United States
– Basic computer skills (keyboard, mouse)
– Ability to maintain a confidential work environment
– Access to a home or office computer that meets the requirements of the scoring system, internet service, and telephone connection. For security reasons, readers may not use shared office computers or work from institutional or public computer labs.
– Availability to work a minimum of 30 hours per week
– Teaching experience is preferred
Major Responsibilities
– Evaluates student responses to open-ended questions in a reliable manner and scores according to customer supplied scoring guide.
– Successfully internalizes training and customer scoring guide.
– May be required to pass qualifying test before scoring.
– Must be able to put aside personal biases and apply scoring guide according to customer requirements.
– Must be committed to working the required number of hours each week for duration of the project.
– Meets rate and quality management standards established for project.
Currently supported operating systems (OS) for Pearson’s scoring system
Processor: 1.3 GHz Intel x86 compatible
Operating System: Windows 8, 10 or Mac OS X 10.6 or above
Internet Browser: Google Chrome (latest); Safari (Mac, latest), Microsoft Edge (latest)
RAM: 512 MB (1 GB preferred)
Hard Drive Space: 950 MB
Screen Resolution: 1024×768 or higher
Internet Connection: High-Speed Internet Connection*
Please note that we do not currently support scoring on mobile phones or tablets with the iOS or Android systems, or on computers running Linux or Mac OS 10.5 or older.Â
APPLY HERE
by twochickswithasidehustle | Jan 14, 2022 | Uncategorized
This role is open for applicants in the Americas, West Coast region (PST or MST).
Hi there!
We’re looking for a Customer Champion to join the Paid Support team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. We’re looking for someone who loves to interact with customers on a daily basis, helping them solve tricky technical problems and use automation to its fullest.
If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…
Our Commitment to Applicants
Culture and Values at Zapier
Zapier Guide to Remote Work
Zapier Code of Conduct
Diversity and Inclusivity at Zapier
About You
- You’re highly skilled in technical customer support. We’re looking for at least 1-2 years experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs.
- You’re empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
- You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it’s only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
- You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
- You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
- You’re persistent. Support at Zapier is much different than at many software companies. It’s not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won’t give up when you don’t know the answer right away.
- You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
- You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
- We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.
Things You’ll DoZapier is a small, fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
- Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
- Maintain productivity standards for a Customer Champion
- Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
The Whole Package
Location: Americas, West – PST + MST
Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!
Zapier offers:
- Competitive salary
- Healthcare + dental + vision coverage*
- Retirement plan with 4% company match*
- Profit-sharing program for 100% of Zapiens
- $2,000 annual learning stipend for use on courses, conferences, and more—your choice
- Two annual all-company retreats
- 14 weeks paid leave for new parents of biological or adopted children
- Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries
- Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.
- Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.
- Opportunity to work with Zapier’s amazing partners network
*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, and United States.
How to Apply
We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
APPLY HERE
by twochickswithasidehustle | Jan 14, 2022 | Uncategorized
Karat’s purpose is to unlock opportunity, and we created the world’s first Interviewing Cloud to conduct predictive, fair, and enjoyable technical interviews 24/7. Karat helps companies such as Wayfair, American Express, and Indeed expand interviewing capacity, unlock developer time, and raise engineering quality so they can hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat’s Brilliant Black Minds program, the work we do here matters. We’re a passionate, smart, human-centric, and committed team, and we want you to join us!
Come join our Customer Experience team
Our Customer Experience team is committed to ensuring a premier, memorable customer service experience. As the front line of external communication, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.
What you will do
As a Customer Experience Specialist at Karat, you will provide front-line remote customer service support via chat and email. This team operates 24 hours a day in order to support our global operations and further the impact of Karat’s fair, predictive, enjoyable interview philosophy.
Karat’s HQ is based in Seattle, Washington, but we are open to remote U.S.-based candidates for this role. Immigration sponsorship is not available for this position.
- Support Karat clients, their candidates, and our Interview Engineering community during live technical interviews by providing support via email and Slack within SLAs.
- Ensure questions and concerns are responded to within team guidelines, and that the communication reflects company brand and values.
- Help navigate general public inquiries to the right internal team as-needed.
- Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
- Provide feedback to team leads that ensure process improvements within the team and function.
The experience you will bring
- Previous customer service or support experience (remote experience preferred)
- Exceptional communication and interpersonal skills (both verbal and written)
- Ability to exercise compassion and empathy with distinct audiences
- Strong English language skills (grammar, spelling, punctuation, etc.)
- Comfortable working with a variety of systems and programs (familiarity with GSuite and Slack a plus!)
- History of reliability and success in a quick change, high-growth, and ambiguous environment
Benefits of joining Karat
Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We’re proud of our current offerings, and highlight some of our team’s favorites below. There are more, just feel free to ask!
Compensation / Time Off:
- Highly competitive salary and stock options
- 401(k) with company match
- Generous paid PTO (see below) and Sick Leave (10 days per year)
- Flexible Time Off Policy for salaried positions
- Three weeks accrued per year for hourly positions
- Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
- 20 paid Company Holidays for 2022
Benefits / Wellness:
- Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
- 100% premium covered for employees
- 70% premium covered for dependents
- FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
- Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
- $150 per month contribution to miscellaneous benefit/wellness of employee’s choice
APPLY HERE
by twochickswithasidehustle | Jan 14, 2022 | Uncategorized
Be part of one of the fastest growing technology companies in North America.
Gubagoo is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology. ***We are currently looking for people for the 2nd shift. You must be able to work a shift that includes Saturday or Sunday***
Please apply online through this site with a resume and we will contact you for an interview.
Responsibilities:
- Handle customer inquiries and complaints via online chat
- Provide information about the products and services via online chat
- Troubleshoot and resolve product issues and concerns via online chat
- Document and update customer records based on interactions via online chat
- Develop and maintain a knowledge base of the evolving products and services
APPLY HERE
by twochickswithasidehustle | Jan 14, 2022 | Uncategorized
We’re currently hiring people to work as assistants for thousands of very discerning users of this site. If you have fast internet connection and the ability to use common websites and software, this could be a lot of fun. We’re looking for smart people who want to help build a great company and get paid. Keep reading if you’re interested. Are you good on the phone and great at internet research? This could be the perfect position for you.
The work
- Making phone calls on behalf of people.
- Scheduling appointments (doctors, business, etc)
- Tracking down the best price for something.
- Finding hotels that meet certain criteria.
- Data entry.
- More phone calls.
Who we’re looking for
- Very strong written communication skills. People will tell you what to do, you must be able to figure out what they’re asking for, and be able to get a clear response back to them.
- You need to have a computer and a reliable internet connection.
- People with knowledge of different fields.
- Self starter, you should want to take on more responsibility and try new things.
The pay
- To start, tasks are worth anywhere from $3.00 to $7 per task and go up from there.
- Payments go out every other week (on Tuesday)
Etc
- This position and this company has huge room for growth.
- You can define your own hours. Ideally, we want people around 24 hours a day, so if you’ve got time at 4am, great! If you want to work 9-5, perfect!
APPLY HERE
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