by twochickswithasidehustle | Feb 26, 2022 | Uncategorized
Description
Primary Job Role: Responsible for identifying member’s needs, resolving questions or concerns, and providing firsthand product information via live chat channel to ensure members are engaged. This employee is ultimately responsible for positive member interaction.
Functions and Responsibilities:
- Actively engage members and respond to inquiries via live chat channel.
- Answer inbound calls to assist callers with their Credit Union needs.
- Actively listen and ask questions to determine the most appropriate solution for individual members’ needs in accordance with established service quality standards.
- Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries.
- Follow-up on services offered to each member in a timely manner.
- Access, input, and retrieve member information in core system and other supporting operating systems.
- Consistently maintain basic knowledge of Avadian’s products and services in order to provide appropriate assistance, as well as effectively cross-sell.
- Make concerted effort to overcome objections to move potential sales process forward and show members the value and benefits.
- Build member relationships as a part of the Preferred Way of Selling sales process.
- Must have the ability to organize and follow-up on multiple tasks with accuracy, and timeliness while paying specific attention to detail in each chat engagement.
- Must have the ability to troubleshoot, analyze, and diagnose member issues.
- Perform other duties as assigned.
Requirements
Basic Requirements:
- Typing speed and grammar accuracy is an essential skill.
- Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
- Must have the proven ability to provide quality service to our members in their current position.
- Work on Saturdays as assigned.
Experience: Minimum of one year of similar or related experience in customer service.
Experience: A high school education or GED
APPLY HERE
by twochickswithasidehustle | Feb 26, 2022 | Uncategorized
THE COMPANY
Medely is the largest workforce management platform specializing in delivering healthcare professionals through an on demand marketplace. As an economic empowerment engine, Medely allows healthcare professionals instant access to high paying jobs with the freedom and flexibility to work when/where they want, while providing healthcare facilities access to the largest on-demand network of ready to work healthcare professionals.
We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.
HIGHLIGHTS
– Founded in 2016 and having recently secured their Series B, Medely is facing explosive growth in a $3.65 trillion U.S. healthcare market ripe for tech disruption (Forbes, 2019).- Medely’s staffing platform provides high quality, on-demand professionals to more than four thousand healthcare facilities in over 50 U.S. markets. Their network boasts over sixty thousand selectively vetted and credentialed healthcare professionals including nurses, medical assistants, technicians, and specialists.- Medely has consistently exceeded growth goals and is excited to continue the momentum in 2022!
As a Credentialing Specialist, you would be responsible for the timely credentialing of healthcare providers using Medely’s proprietary electronic credential management system.
What you will do:
- Credential Document Review
- Responsible for ensuring credentials submitted are legitimate Primary source credential verification
- Cross Functioning with other teams to credentialing questions and answers
- Any other assigned projects to support the Compliance department
What we are seeking:
- Bachelors degree preferred
- Healthcare experience is a plus, (not required). Full Training Provided.
- Excellent written and oral communication skills.
- Computer literate with proficiency in web-based products and ability to learn new applications easily.
- Attention to detail and accuracy; adaptability and reliability essential.
- Professional Friendliness
- Home office & Internet Connection with DSL, cable, or fiber internet connection with upload speeds greater than 1Mbps
WHY MEDELY: BENEFITS & PERKS
– Competitive Compensation: Based on experience and performance- Long Term Incentives: 401k- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance- Flexibility: We believe that work/life balance is important, so we offer three weeks of vacation and ten paid holidays- Energetic team environment- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry on a national scale!- Ownership: Drive meaningful business impact on a team that you’ll help build and define!- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
We’re an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
APPLY HERE
by twochickswithasidehustle | Feb 26, 2022 | Uncategorized
Job Description:
Aquent is looking for 2 Content Editors for our Fortune 500 Financial client. This is a full time, remote role for 12+ months with the potential to extend and go perm and offers full benefits – medical, dental, 401K and more. Do you tweak that sentence 5 times to get it right? Can you say more with less copy? Can you juggle multiple projects and competing priorities?
We’re looking for a content editor who’s the right mix of grammar geek and wordsmith to work with our email creative team. You’ll need to be comfortable working in the digital copy editor space. You’ll edit for basic grammar, brand voice and style, and alignment with standards and best practices, and review content with the customer experience in mind.
You’ll need a positive attitude, and you must understand the benefits of process and how to use it to deliver the best results. We’ll expect you to collaborate within your core team of project manager and designer, as well as with a variety of partners.
Required: Along with your resume, please share a few paragraphs to tell us how your experience makes you a good fit for this editor position—this is your chance to show us your skills in practice.
Day-to-day work
– Review and proof emails created by in-house teams and outside agencies for alignment with email best practices, corporate editorial standards and brand voice.
– Provide editorial revisions to designers using Acrobat and Google Workspace tools.
– Work with business and creative teams as an email subject matter expert to update existing creative work or develop new email marketing creatives.
– Work with brand and business teams for multi-stage internal reviews and approvals.
– Work within tight schedules and deadlines.
– Work within regulatory and accessibility compliance guidelines.
Required qualifications
– Minimum 2–4 years of experience, preferably digital and/or some agency experience
– Insanely keen eye for detail, grammar, punctuation and errors
– Proven ability to check, re-check and check again to ensure all prior revisions are in place
– Strong organizational skills —an amazing ability to manage multiple projects simultaneously
– Familiarity with Google Workspace and Adobe Acrobat Pro
– Knowledge of AP Stylebook
Optional, but optimal
– Knowledge of Google Workspace
– Knowledge of web accessibility
– Financial experience
Client Description:
This client puts its money where its mouth is. As a leading financial services and tech company, they’re constantly pushing the envelope to adapt and stay ahead of trends – whether it’s trends in financial products or in the way they treat their customers. Our client sets the bar in customer experience.
Our Talent are working with “best-in-class†global marketing teams on omni-channel campaigns, leveraging innovative technologies to drive customer engagement. AQUENT Talent work alongside full-time employees presenting ideas to stakeholders and influencing business decisions every day.
Working here:
- You’ll be pushed to bring thoughtful creative and marketing ideas to the table
- You’ll be collaborating in an Agile environment to deliver purposeful projects
- You’ll be working with a global brand – meeting customers where they live by leveraging AI, ML and VR
___________________________
Freelancing long-term with Aquent gets you access to some pretty cool things:
– You’re paid weekly
– Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)
– Paid Sick Leave for all US and Canada talent
– Access to Fidelity 401(k) with company match
– Access to FSA Program (pre-tax payment toward bus or train passes, etc.)
– Direct deposit for your paycheck
– Access to our Talent Rewards Program (we reward for referrals!)
– Access to free online courses via Aquent’s Gymnasium, to help you develop your skills:Â http://gymnasium.aquent.com/
– Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure you’re happy and progressing according to your expectations (we’re also there to be looking for new opportunities for you when you’re close to wrapping up)Not the job for you? Tell your friends and reap the Rewards! https://aquent.com/rewards/
APPLY HERE
by twochickswithasidehustle | Feb 25, 2022 | Uncategorized
Description
Little Sleepies is a rapidly growing e-commerce business specializing in sleepwear for children and their families. Providing a great customer experience is a critical part of our brand and we are looking for a full time Customer Support Specialist to continue supporting this mission!
This position is remote, so our ideal candidate:
- Has experience working from home and can be anywhere in the US.
- Is a quick learner and self starter.
- Is a great problem solver with a friendly and positive attitude.
- Is able to apply deductive reasoning to new issues based on past instruction.
- Is proficient at multitasking.
- Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
- Has previous customer service experience and Shopify experience (but not required).
- Is comfortable with social media platforms including Facebook and Instagra
- Job responsibilities/role:
- Become intimately familiar with our product line, website and common customer concerns.
- Learn the ins and outs of our Help Desk software, Shopify Plus, and our Warehouse Management Software.
- Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
- Work one on one with customers to provide solutions to problems.
- Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
- Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.
Requirements
- A passion for providing outstanding customer service.
- Strong written communication skills.
Benefits
- Company discounts
- Permanently remote position
- Medical, dental & vision insurance
- 401k with profit sharing
APPLY HERE
by twochickswithasidehustle | Feb 25, 2022 | Uncategorized
About the Role
As a Fact Checker on 3S Health, you will check our health content to make sure all facts are accurate and supported by reputable sources, that citations are properly formatted, and that the copy is free from spelling or grammatical errors.
This is a remote position. Applicants must live within the United States or Canada and be available to commit 10-40 hours per week.
About You:
- At least two years of fact-checking experience in digital or print media
- Experience in consumer health content is a must
- Comfortable working in a content management system, including WordPress
- Able to work quickly, independently, and accurately
- Willing to be featured on the site, including bio and headshot
- Comfortable working remotely
- You have access to a smartphone, computer (not a tablet), and a secure internet connection
What’s awesome about being a Fact Checker here?
- People – Work with great people who are smart, nice, and ambitious.
- Brands – Edit and write for great brands. We cannot share a list of our media partners publicly due to Non-Disclosure Agreements, but your content will be featured on the most trafficked websites online.
- Stability – Work with a company that is profitable and growing. We have a strong business model with ten years of profitability behind us.
- Transparency – you get to participate in our monthly Business Plan Review where we openly talk about how every area of the business is performing.
APPLY HERE
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