Creator Support Agent (Thursday – Monday)

by | Feb 28, 2022 | Uncategorized

Description

We’re hiring for a weekend shift during East Coast (US) business hours, 9am – 6pm.

At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, and digital downloads. And the #1 reason people cite for using us?

Creator-friendliness ?

Sounds great, but what does it mean?

It means:

  • Fast, friendly live chat support ?
  • Free migrations ?
  • No technical headaches ?‍♀️
  • No transaction fees ?

…and a relentless passion, across our entire team, for helping our creators succeed.

Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!

We’re looking for a super-friendly, tech-savvy, experienced support agent who can advocate for our creators, foster a sense of community, and help them make sales.

Here’s what you’ll do:

  • Respond to creator tickets via chat and email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect ? We respond to creators within the first 2 minutes of live chat ?
  • Migrate creators (downloading/uploading content, setting up courses, importing customer lists, etc…) who need some help switching over from other platforms ?
  • Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status in Basecamp ?
  • Answer any and all creator questions about our product, as well as coach them toward making their first sale ?
  • Keep your finger on the pulse of our customer base and help our team understand what our creators are thinking and asking for ?

Requirements

We’re looking for a support agent with:

  • Really, really, really good writing skills, who can rewrite this bullet to make it sound better ?️
  • Tech skills and comfort troubleshooting anything our creators throw your way ?
  • Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss ?
  • Support experience. You know what it takes to make customers happier than they were before they met you ?

It’d be REALLY great if you also:

  • Have created and / or sold an online course, digital download, or membership before ?
  • Have experience with Intercom and Slack ?
  • Have experience working remotely and access to a stable internet connection ?️
  • Have worked with digital creators before ?

Benefits

Here’s what you’ll get if you join us:

  • Extreme autonomy. No micro-managing here. You’ll be given high-level direction and the skills to troubleshoot using your best judgement ?
  • That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce around some ideas ?
  • Competitive compensation and equity in a rapidly-growing company. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world ?
  • 401(k) match, health insurance, and other medical benefits (US-based employees) ?
  • Work from anywhere with a stable internet connection ?
  • You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone ?
  • We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people ❤️
  • Great benefits which include three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop every three years, and more ☺️
  • (Paid for) annual retreats to spend time with the team and have fun together (or a still-pretty-great virtual retreat when there’s a global pandemic) ✈️
  • The chance to connect with some of the best creators in the biz ?

Named one of the “Best Remote Companies to Work For in 2022” by We Work Remotely, we’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If this sounds like something you’re interested in, let’s talk!

About the hiring process

Interested in joining our team? Great!

We’ll begin reviewing applications immediately and continue to review them for the first two weeks after the date of posting. There’s no benefit to applying in the first five minutes, and we’d rather you take your time. We heavily weigh the answers to our application form rather than data from LinkedIn or resumes. We then reduce the candidate pool down to a small handful who move on to a small test project.

If your application is chosen to move on to the next phase, we’ll send you a small (paid) test project to be completed within 72 hours of receipt. This will consist of:

  • One help center doc
  • Three mock email questions
  • A mock live chat session (to give us a sense of your voice and tone in chat, and to give you a sense of what it’s like to work with our customers)

If selected after the project stage, you’ll then be interviewed over Zoom by our Director of Support, Support Lead, and one of our amazing Support managers. These interviews typically last 30-45 minutes each and are structured to get a feel for your experience and how you approach work. No trust falls or riddles to worry about here ?

The last interview will be with Spencer, our CEO, who can answer any questions you have about the broader goals and workings of the company.

After that, we’ll decide on our final candidates and ask for professional references from both a previous co-worker and a manager. We’ll reach out to those references to set up a brief 10-minute call.

Finally, all going well, we’ll make a written offer to the successful candidate which can be signed electronically ?

We’re looking forward to chatting ?

APPLY HERE

Live Chat Assistant

by | Feb 28, 2022 | Uncategorized


$25 – $35 per hour | Online/Remote Position | Flexible

        Full-time – Part-time – Temporary – Contract    

                               Entry level  

   Are you looking for a job that you can do online, from home? Do you have a laptop, tablet, or phone with a reliable internet connection? If so, this live chat assistant job could be for you. We are hiring people from United States right now for these positions. Full training is provided, and we are looking for people who can start work right away.    

What you will be doing: As a live chat assistant you will be paid to reply to live chat messages on a business’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts.   

Contract length: No fixed term  

Rate: $25 – $35 per hour  

Skills/background needed: 

  • Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop).
  • Be able to work independently. 
  • Ability to closely follow provided steps and instructions. 
  • Have 5+ hours availability per week. 
  • Reliable internet connection.  

Hours per week: 5 – 40 hours a week  

Location: Remote work online (United States preferred).

  Live Chat Assistants are in huge demand worldwide right now.   If you can start right away, please apply below today!

APPLY HERE

Data Entry Operator

by | Feb 27, 2022 | Uncategorized

Employer: Change Healthcare

Overview of Position

  • Provides analytical and specialized administrative support
  • Analyzes problems, determines approach, compiles, and analyzes data, and prepares reports/recommendations.
  • Work is generally of a critical or confidential nature. Assignments may be found in various functional areas

What will be my duties and responsibilities in this job?

  • Perform administrative tasks as assigned
  • Identify any issues or trends and bring them to the attention of management team
  • Work on special projects as assigned
  • Other duties as assigned

What are the requirements needed for this position?

  • High School diploma, vocational training, or equivalent experience
  • 1+ years of administrative support experience
  • Ability to meet position performance goals
  • Strong written and verbal communication skills
  • Knowledge of Adobe Pro & Microsoft Excel spreadsheets

What other skills/experience would be helpful to have?

  • Experience working with clinical hospital systems.
  • Working in a virtual environment.

What are the working conditions and physical requirements of this job?

  • Remote work from home if in Pittsburgh region may be required to come into the office

How much should I expect to travel?

  • None
  • Be available to come into the office up to 2 days a week

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

APPLY HERE

Payroll Clerk

by | Feb 27, 2022 | Uncategorized

Employer: Accounting Principals

Payroll Clerk

  • (Remote)
  • Salary $23.00 – $25.00Hour
  • Contract Type Contract/Temporary
  • Job Location French Camp, California
  • We are actively looking for a remote Payroll Clerk to assist our team in our French Camp, CA office!
  • We are a not-for-profit health maintenance organization servicing multiple counties in the central valley region of California and we are in need of some help in our payroll department in the short and long term!
  • This is a currently a contract only role but there is potential for a permanent conversion for the right candidate.
  • This is a currently a three month temporary role (potential for extension or even a perm role) and is 100% remote though we would prefer the candidate be in CA or have experience with California payroll. The compensation for this role is 23.00-25.00/hour DOE.

Duties

  • Payroll system data entry
  • Payroll processing
  • Preparation of payroll journal entries and check requests
  • Reconciliations of payroll, retirement and benefits, and related data
  • Responding to payroll inbox inquiries
  • Other administrative tasks as assigned

Requirements

  • Associates or Bachelors degree nice to have but not required
  • Two years of payroll experience required (potential flex here for a degreed applicant)
  • Excel proficiency required
  • Attention to detail
  • Basic Accounting knowledge

APPLY HERE

Order Processing Specialist

by | Feb 27, 2022 | Uncategorized

Employer: Great Minds

Job description

Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Order Processing Specialist.

COMPANY PROFILE

Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 900 people.

For additional information please visit: www.greatminds.org

OUR MARKET POSITION

Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

Job Purpose

The Order Processing Specialist position is a valuable offering at Great Minds, a rapidly growing organization developing world-class curricula for grades PK-12. At Great Minds, we believe every child is capable of greatness At Great Minds, we believe every child is capable of greatness. Our mission is to ensure all students have access to a quality education in the full range of liberal arts and sciences.

Reporting to the Order Management – Senior Manager, the Order Processing Specialist position helps maintain and verify purchases from Great Minds customers. The Order Processing Specialist will be responsible for enforcing policies and procedures associated with processing purchase orders.

Responsibilities:

  • Process POs through data entry utilizing Salesforce
  • Fulfill orders for digital products
  • Research and resolve purchase order discrepancies and errors
  • Maintain accurate records related to purchases
  • Support strong working relationships with our vendors and customers

Requirements

Qualifications:

  • Basic knowledge of Salesforce
  • Organized and detail-oriented with excellent follow-up skills
  • Strong working knowledge of Microsoft Office Suite
  • Excellent communication skills (verbal and written)
  • Ability to work well both independently and as part of a team

Preferred:

  • Washington DC metropolitan area location

Details:

  • Full-time
  • Pay based on experience

Submittal of resume and cover letter are required

Selected candidates will be required to pass a comprehensive background check.

APPLY HERE