by twochickswithasidehustle | Mar 6, 2022 | Uncategorized
Description
Summary of job role
ZipHealth and RocketRX (part of the HeliosX group) exist to improve the quality of life for everyone using innovative health tech. We have a comprehensive disciplinary medical team including, Consultant Dermatologists, Pharmacists, Physicians, and Clinical Researchers. Our core mission is to make evidence based treatments more accessible and affordable.
The ZipHealth/Rocket RX Customer Care team is looking for an enthusiastic, thoughtful, and highly motivated individual who is passionate about creating an innovative customer experience and building strong relationships with our patients. The position plays a crucial part in the overall online patient experience the company offers.
In this role, with great opportunities for progression, you will be the first point of contact for our patients and engage with them on Phone, Email, Livechat and Social media. Our advisors answer a variety of questions from billing queries, treatment support, online account issues to questions surrounding our products and company. Our customer care advisors are strong representations of the ZipHealth/RocketRX mission, values, and voice.
You will work alongside (virtually) the Responsible Pharmacist & Clinicians to ensure exceptional clinical care is consistently delivered and patient safety is never compromised.
Please note that this is a remote based position, however there will be opportunities to visit our office/pharmacy in Florida.
Your main responsibilities will include, but are not limited to:
- Be first point of contact for patients via Email, Phone, Social media & Live chat
- Ensure patients are referred correctly to clinicians when required
- Capture and share patient feedback to relevant channels
- Manage complaints in line with our internal and external regulatory obligations
- Deliver performance against agreed Quality Criteria
- Escalate customer queries appropriately, based on severity, risk and sensitivity
- Attend product training classes and seminars
Requirements
- Minimum 1 year customer service experience
- Excellent communications skills both written and verbal
- Ability to communicate correctly and clearly with all customers
- Can work under pressure in a fast-paced environment
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Be versatile. A big part of our team is the willingness to help one another even though it may fall outside of the job description
- Flexible working schedule (We operate evenings and weekends)
Desired but not essential:
- Experience in using Zendesk
- Experience in working in pharmacy / health care
Benefits
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Pay:
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by twochickswithasidehustle | Mar 6, 2022 | Uncategorized
Contra is all about transforming the future of independent work. We are looking for a full-time Creative Project Manager to join our fast-growing Brand Team. You’ll manage a wide range of exciting brand initiatives, and collaborate closely with the Design, Engineering, Product, Content, and Social Marketing teams.
How you’ll add value at Contra
- Execute on strategy by building out a roadmap to that allows us to plan for and execute on brand projects (for both internal and external team members)
- Operationalize workflows and processes in partnership with creative leads, product managers, designers, engineers, etc.
- Own project briefs and research to gain understanding of needs for projects that at times may be ambiguous
- Manage ongoing logistics for various landing pages, videos, and other design and content workflows that deliver on our priorities and business goals
- Partner with our data team to track the brand team’s key metrics
You’ll be successful here if you
- Have worked with growing startups and/or have freelance experience
- Have an aptitude and enthusiasm for process and project management to help the creative teams deliver the highest standards every time
- Have a strong background in leading creative processes, from concept to production to launch, across a variety of digital content types
- Are a solutions-focused problem-solver, able to identify escalation paths at critical milestones, understand and communicate priorities, and anticipate and manage potential blockers
- Show confidence in your communication skills, both verbal and written
- Are familiar with gen-z trends and culture (our target audience is gen-z)
- Love collaborating cross-functionally and thrive in a remote environment
- Bonus: have analytics experience
How Contra can add value for you:
- 🌎 Remote-first culture
- 🍎 100% health coverage for US full-time employees, and health reimbursements for all international contractors
- 💰 401k matching for US full-time employees
- 💸 $4,000/year laptop reimbursement + additional equipment, co-working, education, meetup and charity budgets
- 💛 No-meeting Wednesdays, and half days every third Friday of the month
- 👋 Generous time off + a flexible parental leave
- 🌴 Annual team wide off-site (our most recent was Nov 2021 in Tulum, Mexico)
- A custom slack emoji, just for you!
Our interview process:
- Interview #1 High Level Experience Chat with Erin Horner, Head of Creative (30 minutes)
- Interview #2 Culture Interview with Zoë, Head of Operations (30 minutes)
- Interview #3 Paid Case Study Presentation with Erin Horner, Head of Creative and Allison Nulty, Head of Product (45-60 mins)
- Interview #4 Founders Interview (30 minutes)
Salary Range
APPLY HERE
by twochickswithasidehustle | Mar 6, 2022 | Uncategorized
3Play Media is a rapidly growing start-up located in the North End neighborhood in Boston. We’re looking for motivated, energetic, and creative candidates who are excited to help us transform the way people access video.
APPLY HERE
by twochickswithasidehustle | Mar 6, 2022 | Uncategorized
GoTranscript is a thriving web-based transcription and translation company. We’re always looking to fill our open freelance transcription jobs so we can grow our team and keep pace with customer orders. If you’re a skilled transcriptionist who takes pride in your work, and you want to make a difference in the world, we want you!
A
by twochickswithasidehustle | Mar 6, 2022 | Uncategorized
At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work. Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 1,000 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
We’re seeking a Client Bill Representative to join us.
As a Client Bill Representative, you will be responsible for monitoring data entry of patient demographics and charges and reviewing accounts for additional information needed for monthly invoice billing.
What you’ll do:
- Ensure accuracy of charge posting for client bill accounts
- Monitor and release monthly invoices
- Direct contact with clients for online portal implementation
- Complete other duties as assigned
What you’ll bring to Zotec:
- Familiarity with medical records a plus
- 1–2 years of medical billing knowledge required
- Attention to detail and accuracy is a must
- Proficient MS Office skills
- Excellent written communications and organizational skills
- Flexible mentality; willing and capable of performing varied tasks and adapting to change
- Able to work in a team environment
- Professionally exercises discretion and independent judgment in day-to-day work
- High school diploma or equivalent
APPLY HERE
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