Creator Engagement Specialist – DEI

REMOTE /CONTENT AND CREATOR DEVELOPMENT /FULL-TIMEAPPLY FOR THIS JOBWattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 90 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else.  Our brand banner includes: Wattpad, W Ventures, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!
We are looking for a Creator Engagement Specialist to join our Content & Creator Development team, with a special focus on community moderation through the lens of Diversity, Equity, and Inclusion. This role will be reporting to the Writer Engagement & Events Manager and will help support the team by moderating the unique writer communities we create, helping writers in our programs connect and fostering engagement. Additionally, you’ll be assisting in organizing writer meetings to help build community.The Wattpad product has over 90M users (and growing) across the world, with a diverse user base, many of whom are from underrepresented groups. Wattpad works closely with story creators from diverse backgrounds to help amplify their voices. The impact of stories and how people interact around them all have major implications on equity and inclusion in the world.

What you will be doing:

  • Moderating our online writer communities, including Discords and official Wattpad profiles on Wattpad, particularly to intervene and respond to interactions against our community guidelines
  • Working cross-departmentally to ensure our writers are receiving equal access to opportunities, representation across the platform, and feel safe to express themselves and connect around stories 
  • Supporting the writer events & engagement manager in assessing the successes and challenges in our online communities and identifying pathways for growth & writer satisfaction
  • Plan and host monthly writer community events
  • Assist in creating reports, measurements, and evaluations, as well as other data analysis on writer engagement and events
  • You will streamline processes, protocols, and communications to drive team efficiency and optimization
  • Provide other DEI training and operational support to our Content & Creators business area, as needed

What we’re looking for:

  • 1-3 years of DEI experience working in an area related to online community moderation and engagement
  • An undergraduate degree in Equity Studies, Gender Studies, Sociology, Communications or a related field, and/or further anti-oppression training or certificates
  • Demonstrable ability to embody empathy for the lived experiences and emotions that come with being part of an underrepresented group
  • A relentless passion for crafting and facilitating innovative DEI solutions and uncomfortable conversations in an online environment
  • Exceptional organizational and time management skills 
  • Excellent written and verbal communication skills; high comfort level in facilitating and can balance building trust, navigating challenging conversations, and writer relations
  • Proficient in Google Sheets, Excel and Google Slides.
  • An interest in storytelling, entertainment, and all of the essential behind the scenes work that makes the magic happen
  • We encourage folks from historically underrepresented groups to apply

What we offer:

  • Competitive salary
  • Career development; we believe in mentorship and investing in your learning, and supporting you to achieve your goals
  • Health benefits, fully covered by us!
  • RRSP Contributions (Canada), 401K Contributions (USA)
  • Generous vacation and Parental Leave Top-up
  • Monthly home office allowance, choice of hardware, flexible hours, and remote work options
  • Corporate discount for gym membership for you and your family
  • Summer Fridays with afternoons off!
  • And a whole lot more!

Wattpad is conducting all interviews in a distributed manner using applicable third party software where needed and using visual interface tools such as Google Hangouts and Zoom.
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play…and all while having a great time.
Wattpad is a remote friendly company and encourages remote candidates to apply as long as they are located and authorized to work in either the US or Canada (excluding Quebec) as a precondition of employment. We are not able to sponsor applicants for work permits.
If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova Scotia, you may also have the opportunity to work from our beautiful offices – 1 located in Downtown Toronto and the other in Downtown Halifax, both with easy access to transit.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period. 
Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We have taken a leadership position on creating a culture and an organization that truly values diversity. We are committed to fostering a global team that reflects the diversity of the Wattpad community. At Wattpad, we believe cultural fit doesn’t mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.  
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

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Help Save Lives! Content Review (Remote) 

DESCRIPTIONGaggle is seeking Independent Contractors for temporary, non-renewing contract positions monitoring online student activity. This contract work allows you the flexibility to work within the constraints of your own schedule. The choice is yours, work when it works best for you! Gaggle Safety Management offers a 24×7 service that is used to identify and uncover drug use, bullying, threats of school violence, teen depression, suicidal intentions, and abusive domestic situations of students in grades K-12 through various forms of communication. Although you would not be an employee of Gaggle, the Independent Contractors we are looking for will work with the Gaggle Safety Team and are able to make a positive impact in the lives of K-12 students across the world. Please make sure to follow the application instructions at the bottom that include taking the Pre-Contract Test: https://gaggle.typeform.com/to/eebmA37wCandidates who apply without taking the Pre-Contract Test will not be considered for a contractor role with us.Responsibilities:Monitor and analyze student activity to identify potentially inappropriate usage including words, phrases, statements, and imagesQuickly and efficiently process content, while maintaining a high level of accuracyProcess for a minimum of 10 hours each weekEscalate questionable findings to Safety Team Representatives for additional in-depth analysisAdditional tasks as assignedRequirements:Experience using various computer and web-based applications in a professional environmentInterest and enthusiasm for reading, as the position requires focused attention to reading various lengths of contentAbility to delineate between potentially harmful student matters and harmless situationsExperience with tech and social media cultureKnowledge of trends and slang used by children and teenagers to help identify potential issuesAbility to exhibit tolerance of and respect for others’ opinionsStrong communication skillsAdaptability to changeAbility to work independently; experience working as an Independent Contractor preferredAccess to high-speed internet (satellite is not acceptable)Access to a computer, chromebook, or laptopMinimum operating system: Mac: El Capitan or above, Windows 7 or above, Fedora 28 or aboveMinimum processor required: Core i3+Experience with Slack or other business-based chat applications is a plusAdditional Considerations:The Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will varyContracts are renewed when minimum requirements of the job are met or exceeded on a weekly basisThere is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined aboveThis contract requires you to be able to view content of a sensitive nature including exposure to graphic content that may contain nudityNone of the content reviewed will be stored on your personal computerBecause Gaggle strives to enter into contractual agreements with Independent Contractors who contribute to Gaggle’s mission of student safety, background checks are required for all prospective Independent Contractors – this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry checkDue to the sensitive and confidential nature of the material we review, applicants who work, volunteer, or have children at a school district with Gaggle services will not be consideredApplication Instructions:In order to start the application process for this contract, you will need to complete the Pre-Contract Test by clicking HEREhttps://gaggle.typeform.com/to/eebmA37w Please note, you will not be considered as an Independent Contractor with Gaggle unless you take the Pre-Test. Do not click “Apply Now” on this application. You must take the Pre-Test first. Once you pass the Pre-Test, you will be provided with a link to complete the application process.  
EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

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Clerk, PT Data Entry (REMOTE/VIRTUAL WORKPLACE)

Position Summary:

Guest Information Data Entry Clerk is responsible for processing trade partner, guest, crew and employee surveys, emails and forms. The Data Entry employee compares data on screen with source document or re-enters data in verification format.  Employee also maintains the company marketing database by processing forms received from various sources. Performs administrative tasks which include coupon, amenity purchases, Shareholder Benefits, Future Cruise Credit Redemption and National Account redemptions by verifying eligibility of special rates and promotions.  All processing is measured for productivity purposes.  

Essential Duties and Responsibilities:

  • Trade Partner, National Account Partners, Shareholder and Guest coupon redemption by verifying eligibility of special rates and promotions and applying appropriate codes to bookings
  • Future Cruise Credit redemption process
  • Amenity order processing including guest and credit card information
  • Processing of guest Balance Due Invoices and emails
  • Negotiating through numerous Error reports from failed Macro and Robotic processes
  • Maintain Suppress inbox for guests/general public requesting to be removed from marketing communications
  • Maintaining GDPR compliance inbox

Qualifications, Knowledge, and Skills:

  • Must be able to work independently and as a member of a team, in a fast-faced environment with multiple projects and priorities
  • Able to exercise astute judgment and follow outlined procedures with a strong attention to detail and accuracy
  • Basic math skills are required e.g. percentages, addition, multiplication and division
  • Proficient in Word, Excel, Outlook, Siebel CRS, UCM, Loyalty and As400 Colonial Reservation and Data Entry screens
  • Employee must be able to pick up forms from mailroom or various sources. The employee regularly moves about the office complex, and may climb, descend, lift, or move 20 pounds
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear
  • The employee frequently is required to stand, walk and sit. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. The noise level in the work environment is usually moderate
  • The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee communicates, listens, compares variables, and assesses information
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.

APPLY HERE

Medical Payment Poster

Employer: Quick Med Claims

Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement and was recently named Top Places to Work in the Healthcare Industry in 2021. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both of these principles makes QMC the partner of choice for emergency medical transportation providers.

The company experience is deep enough and broad enough to ensure a high level of quality in all aspects of the service while maintaining a manageable number of clients to provide individual attention for each. This balance has been the hallmark of the QMC approach since the foundation of the company.

QMC enjoys the best reputation in the industry for enhancing reimbursement, quality personnel, and commitment to customer service excellence.

QMC is committed to the success of the emergency medical transportation programs that it supports and the existing client base has benefited from this commitment. QMC leadership works closely with client leadership to meet the strategic goals of the program and the sponsoring organizations.

Overview of the Position:

Under the direction of the Posting Manager, the Medical Payment Poster oversees the intake of payments. This includes accepting, processing billing statements, and conducting audits for each billing cycle. The applicant selected for this role must be able to keep accurate electronic records, maintain accurate billing processes, and demonstrate computer skills, attention to detail, and mathematical ability.

The position is located in Pittsburgh, PA; however, we are open to considering remote candidates based on location and experience.

Responsibilities include:

  • Pulls deposits from bank lockbox/website and remits from various websites to post payments;
  • Runs deposit reports to make sure daily deposits are balanced;
  • Posts all payments and denials;
  • Maintains up-to-date knowledge of the accounts being posted, especially schedules and payers;
  • Calls insurance companies when needed to request remits;
  • Attends daily huddles and scheduled Posting and Billing team meetings;
  • Responds to Billing team inquiries related to posting; and
  • Acts as a backup Payment Posting Assistant when needed, which includes finding remits on various websites.

Qualifications:

  • A high school diploma or equivalent is required
  • Basic accounting principles and medical billing experience preferred, but not required
  • Basic computer knowledge, and experience with Microsoft Office products including Word, Excel, and Outlook;
  • Customer service oriented;
  • Attention to detail, accuracy, and data entry skills;
  • Ability to handle multiple tasks and quickly adapt to changing priorities in a fast-paced environment;
  • Strong organizational and time-management skills; and
  • Sufficient communication skills (both written and verbal).

Benefits:

  • Comprehensive & competitive benefit package
  • Generous 401k Company Match Program
  • Profit Sharing Potential
  • Flexible work schedules
  • Paid time off and holidays
  • Training and development opportunities
  • Receive your birthday off and much more!

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Data Entry

Employer: Amplify Education

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves.

Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.

The Amplify Data Analytics and Data Governance team is looking for a Data Entry professional. This role will assist various Customer Care and Support departments with manual data entry and manual data cleanup initiatives. To do well in this role you need a very fine eye for detail, outstanding typing skills, and familiarity with excel or google sheets. This is a short term contract position and could be perfect for students or teachers over the summer months.

Responsibilities:

  • Meet with Team lead briefly in the morning to raise any issues/concerns/roadblocks regarding your task assignments
  • Coordinate with departmental directors or their managers to gain an understanding of the data entry or data cleanup needs
  • Manage timeline and set expectations appropriately
  • Ability to self-manage, set and meet deadlines, and ask for help when needed

Basic Requirements:

  • At least 18 years of age
  • Proficient typing (and spelling) skills
  • Demonstrated knowledge of and skill in word processing and spreadsheets
  • Experience using:
    • G Suite
    • Google Sheets

Preferred Qualifications:

  • Experience with technologies and tools such as:
    • Salesforce/NetSuite
  • Process oriented with great documentation skills

APPLY HERE