The primary function is to administer timely and accurate processing of chargebacks, in a support role for a specific Trading Partner or Partners, related to customer contracts with indirect sales through our Trading Partners. Provide analytical support and timely resolution of all disputes assigned.
Essential Duties & Responsibilities
Investigate error and fatal lines to determine root cause for failure (original and resubmits)
Interface with Membership Team, Contracting Analysts and Data Governance Team for issue resolution
Assist with “special projects” related to Sales Processing
Create and maintain data maps
Request customer number creation/maintenance
Communicate with assigned Trading Partners to manage accuracy of data
Conduct, at a minimum, monthly calls with their assigned Trading Partners
Manual pend close claim processing
Expected to accomplish independent analysis for their Trading Partner lines with limited supervision and technical guidance from their manager.
Interact with multiple levels of management, including Commercial Contract Analysts and Managers, GPO Analysts and Managers and Directors if need be to resolve contract pricing or membership issues.
Work on special projects as they arise
Knowledge, Skills & Qualifications
Understanding of their Trading Partners and the issues that result in chargeback disputes.
Education and Experience
High School diploma; Bachelor’s degree from an accredited college or university is preferred
0-5 years of years of experience required
Minimum Qualifications
Must be at least 18 years of age
Physical Requirements and Work Environment
This is largely a sedentary role.
This job operates in a professional office environment and routinely uses standard office equipment.
About Us
ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.
With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.
We’re ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:
Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
Significant US IV solutions manufacturing and supply capabilities.
This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.
ICU Medical EEO Statement:
ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.
If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at [email protected]. We are committed to providing equal access and opportunities for all candidates.
Senior Order Entry Specialist Remote – Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, or VA) #LI-remote
Summary:
This position supports the order entry team by managing escalations, projects, and complex order scenarios while ensuring that customer orders are processed accurately and on time. This role serves as a subject matter expert, collaborating with cross-functional teams to resolve issues, maintain data integrity, and drive process improvements.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Accurately enter and validate customer orders in the system, ensuring compliance with pricing, terms, inventory, and delivery requirements.
Serve as a lead point of contact for escalated or complex order scenarios.
Ensure all orders are processed within established SLAs and with a high degree of accuracy.
Collaborate with internal departments (Sales, Customer Service, Inventory, Billing) to resolve order discrepancies, backorders, and fulfillment issues.
Monitor order status and proactively communicate updates or delays to internal and external stakeholders.
Provide support and training to junior Order Entry team members.
Identify and recommend process improvements to streamline workflows and reduce order cycle time.
Maintain order documentation and ensure data integrity within the order management system (e.g., ERP or CRM).
Participate in system testing, implementation, or updates as a power user or SME.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED required.
Associate’s or Bachelor’s degree preferred.
3+ years of experience in order entry, order management, or sales operations.
Excellent attention to detail and data accuracy.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong organizational, problem-solving, and communication skills.
Experience mentoring or supporting junior team members is a plus.
Computer Skills:
Advanced knowledge of Microsoft Office Suite.
Strong proficiency with order management systems (e.g., SAP, NetSuite, Oracle, Salesforce).
Physical Requirements/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk, hear, and communicate effectively.
Required to use hands to type, handle objects and paperwork.
Required to reach and hold on to items at chest level or reach above the shoulder.
Required to use close vision, see colors, and be able to focus.
Prolonged periods of sitting at a desk and working on a computer.
Ability to work standard office hours with occasional extended hours as business needs dictate.
Minimal physical effort required.
Benefits:
Medical (3 plans to choose from), Dental and Vision
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.
Job Title: Healthcare Digital Mailroom Specialist
Job Type: Full Time
FLSA Status: Non-Exempt/Hourly
Grade: H
Function/Department: Health Plan and Healthcare Services
Reporting to: Team Lead – Operations
Pay Range: 15.75/hr
Role Description: The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail.
Roles & Responsibilities
• Identify and coordinate mail according to guidelines.
• Maintain high level of quality production, meeting hourly KPI’s.
• Perform electronic indexing.
• Scan processed documents.
• Create and validate envelope tracking and barcodes.
• Provide outbound customer service.
• Perform other duties as assigned.
Expected/Key Results
• Complete tasks in accordance with metric guidelines
Qualifications
The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Education • High school diploma or equivalent required
Work Experience • 1-2 years data entry and/or processing experience preferred
Competencies & Skills
• Ability to type 35-40wpm, with 95% accuracy
• Basic computer literacy or ability to quickly learn
• Ability to work in a high-volume, fast-paced work environment
• Excellent verbal and written communication skills
• Excellent attention to detail
• Ability to maintain high levels of confidentiality
• Ability to work independently with limited supervision
• Ability to effectively prioritize and multi-task
Additional Qualifications
• Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends
• Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
• Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment.
3 Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally walk, climb stairs and lift up to 40 pounds.
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Title: Healthcare Digital Mailroom Specialist
Location: Louisville, KY facility
Job Type:Full Time
Schedule:
FLSA Status: Non-Exempt/Hourly
Grade: H
Function/Department: Health Plan and Healthcare Services
Reporting to: Team Lead – Operations
Pay Range: $16.50 an hour
Role Description: The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail.
Roles & Responsibilities
Identify and coordinate mail according to guidelines.
Maintain high level of quality production, meeting hourly KPI’s.
Perform electronic indexing.
Scan processed documents.
Create and validate envelope tracking and barcodes.
Provide outbound customer service.
Perform other duties as assigned.
Expected/Key Results
Complete tasks in accordance with metric guidelines
Qualifications
The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education
High school diploma or equivalent required
Work Experience
1-2 years data entry and/or processing experience preferred
Competencies & Skills
Ability to type 35-40wpm, with 95% accuracy
Basic computer literacy or ability to quickly learn
Ability to work in a high-volume, fast-paced work environment
Excellent verbal and written communication skills
Excellent attention to detail
Ability to maintain high levels of confidentiality
Ability to work independently with limited supervision
Ability to effectively prioritize and multi-task
Additional Qualifications
Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends
Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally walk, climb stairs and lift up to 40 pounds.
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.
Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Responsible for evaluating performance through call monitoring of Insurance lines of business within the Club to ensure quality, member service, and adherence to AAA Northeast’s policies and procedures. Assists in the development to help achieve departmental goals through recommendations, consultation with interdepartmental leaders.
What you will do:
Responsible for performing all regular duties of the QC Evaluator II. Duties include, evaluating using pre-set guidelines, conducting routine and non-routine monitoring, and evaluating of calls in an objective and non-bias manner.
Attend call calibrations meetings, provide consistency with candid feedback, including concerns and pre-established alerts. Regularly identifies and provides written recommendations of the specific observable and measurable behaviors requiring coaching and trends observed. Identifies opportunities for learning and knowledge, makes recommendations, and supports development of solutions to address performance gaps.
Conducts call monitoring of customer service inbound and outbound phone calls. Scores calls according to QA specifications, by reviewing internal Library, Procedures as well as company guidelines. Documenting feedback in CRM and QA database in a clear, concise, and non-biased manner. Reviews the customer interaction in its entirety including phone calls, endorsement processing of any requests presented by the insured, proper documentation of agency management system and all correspondence sent to the insured.
Perform trend/error analysis and development of recommendations for management to support initiatives including process/procedure improvements and identifying training gaps. Analyzes trends at the member and team levels and regularly provides reporting on observed trends and their business impact along with insight and recommendations. Routinely reports on business insights and innovation recommendations gained through observation of employee and member interactions. Regularly provides recommendations to continuously improve business performance. Analyzes call and /or interaction trends to identify training opportunities and communicate opportunities to management. Present all findings in an actionable manner to enhance performance.
Supports the design of additional training and/or job aids by providing specific situations and issues encountered, to be used as situational learning examples. Develops and maintains a best practice library.
Qualifications
Education High School Diploma or GED Required Associate’s Degree Preferred
Experience
Experience in the Insurance industry Required and Experience in Quality, data and report analysis Required or In preceding job level Required Indirect leadership experience Preferred
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
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