by twochickswithasidehustle | Dec 6, 2025 | Uncategorized
Job Category:
University Staff
Employment Type:
Temporary (Fixed Term)
Job Profile:
Application Review Specialist
Job Summary:
Be part of a team recruiting the next generation of trusted leaders! The Wisconsin School of Business Undergraduate Program is looking to hire two Admissions Application Readers who want to play a direct role in this evaluation and selection process. If you are organized, enjoy learning how students’ interests connect with their academic goals, and advocating on their behalf, then we encourage you to apply. As part of our Undergraduate Program team you’ll be part of a group committed to holistically reviewing applicants that collectively show strong academic achievement and the potential for contributions to the School’s student community and growth opportunities.
The selected candidate(s) will read and evaluate admission essays and resumes related to the Pre-Business application for the Undergraduate Business Program from a remote work environment between mid-March and May. Through the provided remote training, the selected candidate is expected to develop a thorough understanding of the Pre-Business application and expectations with respect to evaluation and admission decision determinations. Using a CRM platform from a remote work environment, the selected candidate will make evaluation notations in a timely and consistent way. Finally, the application reader is expected to join full-time staff in early June for admission decision determinations from a remote location or in-person.
Work Schedule:
This position is anticipated to start on March 2, 2026.
- Required participation to a 5-hour training session across two dates to be determined between March 2 – 19, 2026.
- Read applications between March 23 and May 22, 2026.
- Read applications for approx. 12 hours per week.
- Reading is expected to be completed on weekdays during normal workday hours.
- Required participation to an approx. 8-hour final selection meeting in early June 2026 after reading has concluded.
Key Job Responsibilities:
- Conducts comprehensive application review and selection for assigned programs
- Reviews, evaluates, and responds to student applications according to established policies and procedures
Department:
Wisconsin School of Business, Undergraduate Program Office
Compensation:
The hourly pay for the position is $19.
Required Qualifications:
- At least 1 year of professional (paid) experience in one or more of the following areas, where the review of application submissions was one of the primary job responsibilities: college admissions, student services, or corporate recruitment.
Preferred Qualifications:
- Previous experience in a selective admissions role or other related field preferred
- Previous experience advocating for applicants in a selective, holistic process at the point of determining finalists/decisions
- Ability to formulate thorough, consistent, and concise summary notes for applicant submissions
- Ability to work with high levels of accuracy and consistency over time with respect to evaluation.
- Ability to independently monitor timelines and to initiate tasks to meet established deadlines.
- Ability to work with discretion regarding confidential personal data.
- Ability to work independently as well as in a team.
- Ability to utilize online collaboration tools and evaluate applications via multiple online platforms.
- Excellent organization skills and attention to detail.
Education:
- Bachelor’s Degree. Degree must be completed by the time of application.
How to Apply:
Click the “Apply” button to start the application process.
You will be prompted to upload the following documents:
- Resume
- Letter of Qualification
Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process. The search committee will review all application materials after the posted deadline. We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
by twochickswithasidehustle | Dec 4, 2025 | Uncategorized
Job Description:
Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Job Summary:
This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Essential Functions:
- Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
- Date stamps all requests and highlights pertinent data to facilitate processing.
- Validates requests and authorizations for release of medical information according to established procedures.
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Maintain equipment in excellent operating condition (inside and out).
- Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
- May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
- Maintains a neat, clean, and professional personal appearance and observes the dress code established.
- Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
- Maintains working knowledge of the existing state laws and fee structure
- Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
- Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
- Maintains confidentiality, security and standards of ethics with all information.
- Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.
Qualifications:
- High School Diploma (GED) required
- A minimum of 2 years prior experience in a medical records department or like setting preferred
- Must have strong computer software experience — general working knowledge of Microsoft Word and Excel required
- Excellent organizational skills a must
- Must be able to type 50 wpm
- Must be able to use fax, copier, scanning machine
- Must be willing to learn new equipment and processes quickly.
- Must be self-motivated, a team player
- Must have proven customer satisfaction skills
- Must be able to multi-task
Night Shift:
- Shift 1: Monday-Friday 11p-7:30a EST
- Shift 2: Friday-Tuesday 11p-7:30a EST
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
by twochickswithasidehustle | Dec 2, 2025 | Uncategorized
Remote
$19 Hourly
We are seeking an experienced Quality Assurance Coach to support and enhance the performance of our Customer Service Representatives (CSRs). In this role, you will be responsible for evaluating customer interactions, ensuring compliance with company standards, and driving continuous improvement in service delivery. The ideal candidate will have a strong background in QA within a contact center or BPO environment, with excellent coaching and feedback skills to help representatives provide exceptional customer experiences.
Key Responsibilities
- Monitor and evaluate CSR calls, chats, and emails for quality, accuracy, professionalism, and adherence to company policies.
- Provide constructive feedback and one-on-one coaching to representatives to strengthen their communication, problem-solving, and customer service skills.
- Collaborate with team leads and management to identify trends, gaps, and training opportunities.
- Develop and maintain QA scorecards, performance metrics, and tracking systems to ensure consistent evaluation standards.
- Conduct calibration sessions with leadership and QA peers to ensure consistency in scoring and feedback delivery.
- Partner with Training and Operations to improve onboarding, refreshers, and process updates.
- Perform regular audits to ensure compliance with service standards, policies, and regulatory requirements.
- Stay current on customer service best practices and emerging QA methodologies to drive continuous improvement.
Requirements
- Previous experience in a Quality Assurance role within customer service, call center, or BPO environments.
- Strong knowledge of QA evaluation methods, call monitoring processes, and customer service metrics.
- Proven experience providing feedback and coaching to employees to improve performance.
- Excellent communication skills with the ability to deliver constructive and actionable feedback.
- Detail-oriented, with strong organizational and analytical skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency in Excel, Google Sheets, or other data analysis/reporting tools.
- You will need high speed internet access that is hardwired, and meets the minimum speeds of 20 mbps upload and 20 mbps download.
- You will need to use your own desktop or laptop computer with either windows 11 or the newest MacOS, minimum 4GB RAM, 2GHZ processing speed, and dual monitors.
- You will need a webcam and wired USB headset for this role.
- You will need a mobile device to use for 2FA.
Preferred Qualifications
- Experience developing QA scorecards, rubrics, and reporting dashboards.
- Familiarity with CRM systems, call recording/QA tools, and workforce management platforms.
- Background in training or leadership roles in a contact center environment.
- Knowledge of compliance and regulatory requirements in customer service industries (e.g., financial, healthcare, telecom).
What We Offer
- A collaborative, growth-focused environment with supportive leadership.
- Opportunities for professional development in QA, training, and operations.
- The chance to directly impact the quality of customer service and overall client satisfaction.
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