by Kay Tay | Dec 13, 2021 | Uncategorized
We are looking for Customer Experience Associates to join the Pattern CX team.
As a member of the Customer Experience team, you will be instrumental in representing Pattern Brands and its mission. We’re a friendly, ambitious, and collaborative team. We are the first contact for customers so we strive to provide a positive experience.
This is a contract position at this time. Candidates must be based within the US, but are able to work remotely.
Key Accountabilities:
- Deliver customers a positive and helpful experience through email. This includes handling returns, product replacements, and problem-solving.
- Create relationships with our customers. Making them feel apart of the Pattern family.
- Help us grow! You will be hearing from our customers more than anyone – feedback on products, systems, and customers’ experiences is encouraged and valued.
Qualifications:
- Experience in a customer-facing role
- Proficiency in Kustomer or similar CX software such as Zendesk is a plus.
- Experience with Shopify is a plus
- You are well written and have access to a computer (this role will be remote).
- Must be authorized to work in the United States
You Also:
- Are empathetic, friendly, and compassionate
- Are a team player
- Are well written and well-organized – able to multitask effectively
- Are positive and eager to learn
APPLY HERE
by Kay Tay | Dec 13, 2021 | Uncategorized
Hi, thanks for reading about our Customer Support Specialist opportunity! We’re glad you’re here.
We’re Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle. A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.
We’re looking for an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.
Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.
We also emphasize the journey over the destination. We’re looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that’s you!
In this role, you will:
Here’s what you’ll be doing as a Customer Support Specialist:
- You’ll guide customers through learning to use Knack and help them to troubleshoot issues through email and our in-app messenger.
- You’ll improve our product by gathering customer feedback and, over time, recognizing patterns and areas where customers are struggling that we need to address.
- You’ll advocate for our customers and work with our product team to help them understand what changes should be prioritized.
- You’ll help improve our knowledge base and other support materials by writing, creating, and updating content, and by making suggestions for new support content.
- You’ll help improve our internal support team resources, including writing canned responses, adding to our internal knowledge base, and making suggestions for improving processes.
- You’ll be the face of the company. Our customers interact with our Success team more than any other team in our company. When our customers think of Knack, they will think of the experiences they have with you.
We’re looking for someone who is:
Here are some of the “must haves” to be successful in this role:
- You’re patient, empathetic, and enjoy working with customers. You don’t just want to resolve an issue. You get a kick out of making a customer’s day better and putting them at ease.
- You have at least one year of experience in a customer support role for a web-based, technical product and you provided support through email (chat support would be a bonus). You’ve been in the trenches and understand both the incredible value that customer support provides and the work that it takes to give customers a great experience.
- You enjoy solving new problems every day and won’t give up if you don’t find the answer right away. Our product is very robust and it’s not the kind of product that you will learn everything about in a month, year, or 5 years. So if you like challenges and puzzles, keep reading.
- You’re always on the lookout for ways to make things better for customers and you’re willing to advocate for those changes.
- You have excellent written communication skills. You can break down complex topics into easy-to-follow guidance while being friendly and professional.
- You have experience with writing or creating help content (i.e. articles, videos, etc.) and understand best practices for doing so.
Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):
- You have a sense of humor, a sense of humility, and take your work much more seriously than you take yourself.
- You have experience supporting a highly technical, SaaS product or experience with technical troubleshooting related to APIs, HTML/CSS, or Javascript.
- You are excited about exploring growth and career opportunities within a customer support team.
- You are comfortable advocating for what you need to do your best work.
- You are excited to work in an environment that emphasizes both autonomy and accountability.
- You are totally okay with big swings, wild experiments, and learning through failure.
About Knack
Knack launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We’ve been growing steadily since as we’ve built our team, perfected our product, and nailed our product-market fit.
So how are we different?
- We’re bootstrapped: we’ve had to build something our customers actually pay for. This changes how you do things.
- We’re 100% remote: and have been from the beginning. Every decision we’ve made has been based on optimizing our remote operations.
- We take culture seriously: We’re not one of those companies that just slaps some cultural adjectives down in a handbook article then calls it a day. We use our cultural values as our north stars and even have an always active culture committee that is dedicated to ensuring that our culture is maintained and evolves as we grow.
- We’re all a little weird: and we like it that way. We’re more than just chat avatars; we’ve all gotten to know each other, have grown together, and love working with each other.
- We enjoy the journey: we’re in this for the long haul. We’re not chasing an exit or the next round of funding. We’re building something we’re proud of and want to keep improving on.
You can read more about Knack and the team here.
Benefits & Perks
The biggest benefit of Knack is getting to alongside our awesome team of Knackleheads. We’re a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.
These benefits aren’t that bad either, though:
- Define your work: find the location, environment, and schedule that is best for your life and work. It’s not about separation, it’s about optimization. Our only rule is an overlap zone of 11am to 4pm EST.
- Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You’ll get required days off for birthdays and knackiversaries.
- Paid Corporate Retreats: we get together twice a year at amazing locations to do normal human being things in person. We pay for your flight, lodging, and meals.
- HealthCare: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
- 401(k): we give you the option to automatically deduct funds from your pay to stash them away for your golden years (currently non-matching, but stay tuned!)
- Equal opportunity: we push everyone to maximize their impact on our product and company–we strongly value all of our people, regardless of title or seniority.
- Family support: we offer a generous paid family leave to welcome any new additions to your family.
- Tech: we provide a top-of-the-line PC or MacBook
We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:
- Long-term growth and learning plans, with regular check-ins to help you level up on what’s important to you.
- Have executive-level visibility into how the company is run and performing, including revenue.
- Use an annual allowance to stay on top of your game with training, classes, conferences, and workshops.
Note for international applicants:Â We are only able to offer a majority of these benefits to US hires.
APPLY HERE
by Kay Tay | Dec 13, 2021 | Uncategorized
Job Details
Do you love helping others? At Ibotta, our mission is to make every purchase rewarding. Our Ibotta Care Agents offer world class, awesome support for all Ibotta users.
The accuracy, efficiency, critical thinking and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built.
This is a part-time, remote position for $13.00/hour (eligible for increases in pay based on performance and tenure). Applicants must be located in Iowa and able to attend training remotely Monday-Thursday from 10:00am-4:00pm Mountain Time / 11:00am-5:00pm Central Time for 3 consecutive weeks upon start date.
What you will be doing:
- Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & Advocate for Savers
- Analyze and respond to email inquiries from Ibotta users
- Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app
- Problem solve by reviewing Ibotta systems and customer accounts
- Work on special projects for the senior management teams in Marketing, Client Partnerships & Technology as needed
- Be an advocate for our customers
What we are looking for:
- Previous experience providing world class customer service
- Ability to work remotely, previous remote work experience a plus
- Fast, organized, and detail oriented
- “Can do” attitude with a drive to thrive in a fast-paced environment
- Technologically savvy, with a knowledge of Android and Apple
- Good interpersonal skills and effective, verbal and written communication skills
- Ability to think on your feet with strong problem-solving skills
Schedule Information:
- Work from home, must be located in the state of Iowa.
- Agents will be scheduled for 24 hours per week, Monday through Sunday. Agents will be able to choose 6 or 8 hour shifts between the hours of 11:00am-5:00pm CT OR 11:00am-7:00pm CT.
- Agents are required to work one weekend shift per week.
- Applicants must be 18 or older to be eligible for this position
- Applicants must have their own computer, with reliable internet, a working camera and microphone.
PLEASE NOTE: Applications from out of state cannot be considered at this time.
APPLY HERE
by Kay Tay | Dec 9, 2021 | Uncategorized
Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.
We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated team in February 2022. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remote from your home office. This role offers an in depth, 6-week training that covers everything you’ll need to get started. Must be available to service customers within the following time zones – Mountain Standard Time.
Your Day to Day Responsibilities:
- Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
- Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
- Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
- Provide feedback and recommendations to the team in order to improve the quality of customer care.
- Follow procedures to ensure adherence to the company’s risk and compliance policies.
Highlights:
- Operating hours of 6:00 AM to 6:00 PM M-F (Mountain Standard Time)
- Work remotely (100%)
- Annual Merit Increase & Bonus Opportunity
- Opportunity for Overtime Pay
- Amazing PTO
- 401K Match
- Career mobility
- Medical, Vision & Dental
Basic Qualifications:
- High School Diploma or Equivalent
- +6 months Customer Service experience
- Data entry experience
Work from home office requirements:
- Designated workspace free from noise and other distractions
- Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred Qualifications:
- 6 months call center experience
- Strong data entry skills and the ability to type 32 WPM or more
- Demonstrated proficiency in Windows based operating systems and Microsoft office
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Strong comprehension skills, professional demeanor
- Solid oral & written communication skills
- Demonstrated strong attention to detail and solid problem-solving skills
- Bilingual, Spanish to English
- Insurance knowledge preferred
The hourly rate for this role is around $15. This is the rate Zurich NA in good faith believes is the rate of possible compensation for this role at the time of the posting. Zurich NA may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Colorado. This rate may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
APPLY HERE
by Kay Tay | Dec 9, 2021 | Uncategorized
Position Open:
The position will allow you to work from home as an Independent Contractor on a flexible schedule of up to 20 hours per week completing tasks in a web-based evaluation tool. The tasks will involve determining the relevance and accuracy of information by performing online research and referring to guidelines provided to you. You will be rating tasks to validate data. You will be helping to authenticate data that will be used in live online search tools and applications by millions of users across the world.
Ideal Candidate:
Candidates for this position will need to have good research skills and a strong understanding of local and national information. Cultural, geographical, social media and current affairs knowledge are important in this role.
Job Requirements:
- Fluency in English & Spanish is essential
- You must be living in the United States for the last 3 consecutive years
- Working knowledge of local and national geographical areas
- You must pass an open book online evaluation to demonstrate capability of reading and applying the guidelines
- Experience/know-how of using online maps, search engines and website research
- You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
- Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
Benefits:
- Flexible Hours to work around home life
- Better Work-Life Balance
- Remote work & Location Independence
- Positive Environmental Impact
APPLY HERE
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