by Kay Tay | Dec 14, 2021 | Uncategorized
Squarespace Scheduling allows businesses to offer online booking and effortlessly manage their appointments. We are a market leader, serving more than 90,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to make scheduling easy, so our customers have more time to focus on what they enjoy most in life.
We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer’s needs. We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Our Squarespace Customer Operations guiding philosophy is to be thoughtful, caring, and efficient in supporting customers.
This remote role reports to a Customer Support Team Lead. You will begin on Monday, February 7, 2022.
RESPONSIBILITIES
- Engage our customers through live chat and email in a thoughtful, caring and efficient manner
- Troubleshoot straightforward and complex customer issues
- Keep up-to-date on new product features and improvements
- Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
- Achieve set targets for pace and quality in live chat and email
- Identify system issues and communicate with our Product Operations team
- Identify non-standard customer experiences and escalate issues
QUALIFICATIONS
- Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
- To be eligible for this role you will need to live in one of the following states: Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, or Wisconsin
- Experience with dynamic writing skills with strengths in grammar and spelling
- Strong reading comprehension to help identify the cause of a problem
- Comfortable working in a independently and collaboratively in a remote role
- Capable managing ambiguity and adapting to change
- Previous customer support experience a bonus
- A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
- Uninterrupted, reliable network connection
PERKS
- Health insurance with 100% premium covered for you and your dependent children
- Fertility and adoption benefits
- Retirement benefits with employer match
- Flexible vacation & paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote stipend
- Education reimbursement
- Employee donation match to community organizations
- 7 Employee Resource Groups across locations
APPLY HERE
by Kay Tay | Dec 14, 2021 | Uncategorized
ABOUT THE ROLE
We are looking for transcriptionists/editors for contract work to transcribe recorded audio & edit imperfect transcription from major entertainment, corporate, and education content producers. Our transcriptionists are paid weekly based on a per-minute rate for content completed the prior week. Your schedule is up to you, as you are able to claim the jobs you want to work on at any given time.For the best results, complete the application on a computer.We recommend completing the application in one sitting (estimated time is 15 min).You’ll receive an email if you passed to the next step.
To be a good transcriptionist, you need to meet the following qualifications:
- Excellent written communication skills
- Excellent command of English grammar and punctuation
- Proficiency with internet research and reference resources
- Ability to manage projects and work independently
APPLY HERE
by Kay Tay | Dec 14, 2021 | Uncategorized
Description
Little Sleepies is a rapidly growing e-commerce business specializing in sleepwear for children and their families. Providing a great customer experience is a critical part of our brand and we are looking for a full time Customer Support Specialist to continue supporting this mission!
This position is remote, so our ideal candidate:
- Has experience working from home and can be anywhere in the US.
- Is a quick learner and self starter.
- Is a great problem solver with a friendly and positive attitude.
- Is able to apply deductive reasoning to new issues based on past instruction.
- Is proficient at multitasking.
- Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
- Has previous customer service experience and Shopify experience (but not required).
- Is comfortable with social media platforms including Facebook and Instagra
- Job responsibilities/role:
- Become intimately familiar with our product line, website and common customer concerns.
- Learn the ins and outs of our Help Desk software, Shopify Plus, and our Warehouse Management Software.
- Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
- Work one on one with customers to provide solutions to problems.
- Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
- Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.
Requirements
- A passion for providing outstanding customer service.
- Strong written communication skills.
Benefits
- Company discounts
- Permanently remote position
- Medical, dental & vision insurance
- 401k with profit sharing
APPLY HERE
by Kay Tay | Dec 14, 2021 | Uncategorized
SUMMARY
Invitae is searching for a Senior Compensation Analyst to join our rapidly growing team. Join us as we build innovative and creative solutions! You’ll serve as a key member of the broader Talent Operations team and interact regularly with the Talent Acquisition team and business leaders. The ideal candidate is an enthusiastic compensation professional with a knack for getting things done. We’ll need you to have both strategic and hands-on experience, as well as a mix of entrepreneurial and large high-growth company experience.
The Senior Compensation Analyst will play a key role in the establishment and execution of Invitae’s compensation strategy in support of current business needs, while enabling scalability for growth. This position serves as the internal subject matter expert regarding global compensation programs and will work closely with the Total Rewards team to ensure Invitae provides a competitive and equitable compensation program that enables the company to attract and retain high caliber team members. The ideal candidate is analytical, organized, and demonstrates a passion for data. You must be comfortable developing recommendations and communicating in a consultative manner to the organization.
WHAT YOU WILL DO:
- Evaluate current compensation practices; recommend and establish overall compensation program architecture.
- In partnership with the Lead, establish compensation program processes including merit, promotions, market increases, etc.
- Use expert analytical skills combined with strong interpersonal skills to present compensation recommendations and programs to stakeholders in all parts of the business
- Partner with department leaders, People Business Partners and recruiters to address compensation related matters such as offers, promotions, and internal transfers
- Assist in the administration of the quarterly review cycles
- Stay up-to-date with applicable employment-related federal and state statutory requirements regarding employee pay
- Oversee the submission of data for participation in annual compensation surveys
- Analyze market data to evaluate the competitiveness of our compensation programs while ensuring accurate job leveling and mapping
- Collaborate with the team lead to develop new compensation program initiatives or improve current processes and then assist in driving the change management and communication efforts associated with implementation
- Assist with preparing materials for BOD meetings and monitoring the administration of the equity program
WHAT YOU WILL BRING:
- 5+ years of experience in a lead compensation role in a publicly traded company
- Previous experience serving in a global compensation capacity
- Advanced Excel skills, including experience with vlookups, pivot tables, array formulas
- Excellent analytical skills, familiarity with broader underlying concepts, and ability to communicate persuasively with business partners to resolve highly complex problems and recommend or produce the best solutions for their teams
- Can work successfully both independently and within a team
- Excellent verbal and written communication skills
- Ability to maintain the highest level of confidentiality and utilize appropriate tact and professionalism
- Previous experience working in Google suite of services
APPLY HERE
by Kay Tay | Dec 14, 2021 | Uncategorized
We are looking for individuals who are goal-oriented, who enjoy the challenge of work, who enjoy earning money, and want to be able to work whenever and wherever.
Earn up to $0.60/recorded minute.
We are looking for someone who has a very strong comprehension of the English language, excellent listening skills and can navigate their way through some accented speakers. Even if you haven’t worked for a number of years, we still want to hear from you! We’ll give you helpful documents and instruction guides to make sure you are comfortable with the transcription process before we begin. You can pick from a variety of fields to work on such as interview transcriptions, conference call transcriptions, and podcast transcriptions, among many others.
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