by Kay Tay | Jun 1, 2023 | Uncategorized
Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Mondelez, Diageo, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
At the heart of our clients voice on social is our Social Team. They are passionate, driven and progressive with a creative and sometimes quirky flair, making them a true extension of our clients own teams.
We have an exciting new opportunity for a Social Media Specialist to join our Social team in North America.
Is this you?
You are an incredibly passionate social media user with a keen interest and curiosity in internet culture. With expert written and verbal communication skills and attention to detail, you are a creative communicator who is adept at changing voice based on the client’s personality.
You’re a strong collaborator who is solutions oriented and takes pride in what you do, and what you create.
Sound like you? If so, read on!
What You’ll Do
As a Social Media Specialist, you are the voice of the brand and a driving force in developing and growing the online community. You will accomplish this by interacting with consumers on a personal level whether dealing with complaints, questions, or general engagement. In addition, you will work to both maintain and enhance the brand’s social reputation through creativity, storytelling, and trendspotting.
- Day-to-day social media management on named accounts, engaging with consumers, fans, and communities on behalf of the brand across social channels.
- Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
- Executing proactive and reactive engagement strategies while ensuring alignment with brand TOV and guidelines.
- Executing organic publishing across social platforms and assisting in identifying, engaging, and repurposing UGC content.
- Occasionally assists with copywriting for organic posts in the brand’s TOV.
- Assist in revising engagement tactics and recommendations to clients in response to platform developments.
- Regularly share feedback, trends, and internet cultural conversations gained from social media tools with clients and internal strategists.
About You
- Familiar with social platforms capabilities and offerings (including Facebook, Twitter, Instagram, and TikTok).
- Ability to switch between different brands and voices, understanding the nuances of each.
- Keeps up-to-speed on new social platform developments.
Collaborative who can work well across multiple teams and departments
Requirements
- Experience using social platforms including Facebook, Twitter, Instagram, YouTube, and TikTok.
- Working knowledge of social media platforms and their audiences.
- Experience publishing social content, contributing to reports, and executing a brand’s social media strategy.
Benefits
Please note these benefits are applicable to US employees only
100% Remote working
33 days of holiday (including the bank holidays)
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Paid Sick time off
⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
FSA & HSA Options, with employer contribution to HSA on select plans
401k with employer matching
Employer Paid Long-Term/Short-Term Disability
Enhanced family friendly policies
Career Break: After 1 year’s service, can take between 4 weeks and 1 year unpaid leave.
Wellbeing Support
Flexible Fridays (Working half day)
The Hiring Process
The hiring process for this position will be made up of the following stages:
An online assessment to measure your community management skills
First interview with a Social Media Specialist and Social Media Manager
Final Interview with Senior Social Media Manager and another member of the Social team
The Social Element Values
Work according to the company values
Do it Well
Be One Team
Do the Right Thing
Keep Pioneering
Make Them Smile
The Social Element Behaviours For Success
Be focused and decisive
Be brave and inspirational
Be rigorous in our approach
Be considered and inclusive
Be loud and proud
APPLY HERE
by Kay Tay | Jun 1, 2023 | Uncategorized
Handshake is looking for a highly organized and proactive individual to join our student growth marketing team as a part-time contractor as Social Media Content Coordinator. This position involves working 10 hours per week and will focus on coordinating our social media content program. This is a unique opportunity to contribute to our product, social media strategy, and enhance our content library with engaging and authentic user-generated video content.
Your role
1. Program Management:
- Collaborate with cross-functional teams, including growth marketing, product, and legal, to ensure alignment
- Establish a robust process for identifying, curating, and approving user-generated video content to maintain quality standards
- Organize and manage files related to social media and feed video content, ensuring easy accessibility and efficient workflows
2. Content Sourcing and Curation:
- Identify and engage with current students, recent graduates, and brand advocates to generate a steady stream of high-quality user-generated video content
- Implement strategies to encourage and incentivize users to contribute video content
- Monitor social media platforms and online communities to identify relevant user-generated video content opportunities and trends
- Curate and organize user-generated video content submissions to ensure a diverse range of content types and themes
- Conduct content quality checks and provide feedback to contributors when necessary
3. Relationship Management:
- Foster strong relationships with content contributors and brand advocates to nurture an active and engaged community of content creators
- Communicate program updates, guidelines, and best practices internally and with content contributors
- Provide ongoing support and respond to inquiries from content contributors and internal teams to maintain a positive and collaborative working relationship
4. Analytics Tracking & Measurement:
- Assist in tracking and analyzing video performance metrics and providing regular reports on performance
Your experience
- Completed coursework (or equivalent work experience) in marketing, communications, or a related field
- Excellent project management skills with the ability to prioritize tasks and meet deadlines
- Strong organizational skills and attention to detail to ensure efficient file management and content organization
- Self-motivated, proactive, and able to work independently with minimal supervision
- Detail-oriented mindset with a strong eye for content quality and consistency
- Understanding of short-form video including platforms, trends, and best practices
- Exceptional interpersonal and communication skills to effectively collaborate with cross-functional teams and external partners
- Self-motivated and proactive with the ability to work independently and as part of a team
Compensation
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
About us
Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers – from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits. In 2022 we announced our $200M Series F funding round. This Series F fundraise and valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.
When it comes to our workforce strategy, we’ve thought deeply about how work-life should look here at Handshake. With our Hub-Based Remote Working strategy, employees can enjoy the flexibility of remote work, whilst ensuring collaboration and team experiences in a shared space remains possible. Handshake is headquartered in San Francisco with offices in Denver, New York, London, and Berlin and teammates working globally.
APPLY HERE
by Kay Tay | May 31, 2023 | Uncategorized
Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.
The primary purpose of this position is to service online chat generated requests from prospective students, current students, and handle any general chat questions regarding admissions, student services, student finance, academics, or registrar services, based on the information available in the institution’s catalog. Route chats that require additional expertise to the appropriate resource in a prompt and efficient manner. Support MyCompass self- service enrollment to Day 1. This position is currently based on service excellence for Admission staff across multiple institutions, Online and Onsite. The intent is to grow and service all client partners that solicit the organizations customized services.
Responsibilities
- Online chat advisor handles chat conversations with prospective students, answering front line admissions questions, providing pertinent and responsive feedback while representing all client partners’ unique brands and business needs.
- Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the university (including but not limited to My Compass chats, service, academic advising, technical support, etc.).
- Routes detailed chat inquiries to appropriate department personnel with special consideration for student finance questions to ensure best in class student service.
- Handles chat conversations with continuing students, answering specific student questions regarding registration, academics, classes, university catalog material, and providing pertinent and responsive feedback.
- Dispositioning inquires in Salesforce. Generating and documenting qualified inquiries and reassign to appropriate recipients.
- Complies with all policies and standards.
Qualifications
- Bachelor’s Degree Preferred
- 1 year of admissions and/or student services experience.
- Familiarity with institutional catalogs.
- Subject matter expert in front line admissions policies.
- Ability to multitask several online chats at the same time with good typing and grammatical skills.
- Ability to communicate in a concise and friendly manner.
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.17 and $23.29. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
APPLY HERE
by Kay Tay | May 30, 2023 | Uncategorized
Actively seeking skilled candidates who reside in FL, GA, SD, NC
LAMPS PLUS is seeking a Remote Chat Consultant to work from home. Under the supervision of the Chat Manager, the Remote Customer Chat Consultant acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email acting as a liaison to the Processing Department team. Our fully paid training program is conducted via webinar for approximately four to six weeks.
JOB DESCRIPTION
- Handles incoming Sales and Customer Service related chats ranging from potential sales opportunities to assisting customers with order changes, status updates and cancellations while focusing on solving any customer problem on the first attempt.
- Handles customer concerns with empathy and presents Lampsplus.com in a positive light at all times.
- Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations.
- Suggests products to the customer while probing for additional information.
- Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer.
- Prevents customer returns and ensures customer retention by reasonable negotiations. Provides solutions that are beneficial to the company and attractive to the customer.
- Contacts customer via phone when possible to resolve customer inquiries and issues in a timely manner.
- Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
- Partners with Management on escalated customer and product issues. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
- Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email. Responds and replies to every customer email upon receipt.
- Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order.
- Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management.
- Performs other duties as assigned.
JOB REQUIREMENTS
- Minimum of 1 year of customer service, administrative or retail background. Call center experience a plus.
- Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner.
- Computer literate. Able to navigate through programs and windows.
- Excellent typing and data entry skills.
- Able to multi-task – i.e. talk on the phone and type notes at the same time.
- Effective problem solver.
- Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
APPLY HERE
by Kay Tay | May 26, 2023 | Uncategorized
Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.
This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to Vimeo’s Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.
The ideal candidate for this role will have a consistent 5 day work schedule that includes one weekend day. Your daytime shift will be Sunday – Thursday or Tuesday – Saturday shifts.
What you’ll do:
- Deliver high quality, timely responses to support tickets submitted by customers troubleshooting the Live Product Area (Vimeo Live, Livestream, Webinars, etc)
- Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
- Contribute to support-related documentation, processes, and workflows
- Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
- Become an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
- Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
Knowledge, skills, and abilities:
- 2+ years in a support/customer service role/experience and a passion for archiving the highest level of customer satisfaction
- Experience troubleshooting complex technical issues for live video streaming
- Understanding of the mechanics of live video delivery
- Familiarity with video technology and other technical concepts and processes
- Excellent written and spoken english communication skills
- A knack for investigating unexpected technical issues and determining the cause(s)
- Ability to support our global customer base in a 24/7/365 environment
- A quick learner, that thrives in a fast paced, high energy environment
- Experience in a omni-channel support organization, providing support via tickets, phone and chat
- Proactive mindset in approaching day to day work
- Experience with Zendesk or other ticketing systems a plus
Targeted Base Salary Range: $54,000.00-$77,000.00
The base salary range listed above is for candidates located in the U.S., including the New York City metro area.
APPLY HERE
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