by Kay Tay | Jun 2, 2023 | Uncategorized
KATU/KUNP has a great opportunity for you! We have an open position in our Advertising Support Operations department for an Inventory Specialist. The Inventory Specialist is responsible for managing commercial advertisement inventory through a variation of log editing and preempting, communicating inventory oversell and availability, as well as working closely with Sales Managers daily to maximize inventory and revenue potential.
Responsibilities:
- Verify commercial logs for accurate programming information, commercial content, product separation, advertiser separation, and extensive editing for on-air broadcast
- Lead and effectively manage all advertising material to maximize inventory and revenue potential
- Provide assistance as needed for all processes related to programming, generating sales reports, and working advanced inventory within established time parameters
- Communicate inventory availability or programming conflicts to stations daily
- Effectively work with other team members and managers in a professional manner
- Other duties as assigned
Requirements:
- You must be computer literate, detail-oriented, dedicated and dependable
- Ability to work well under pressure in a fast-paced environment is essential
- Excellent communication and organizational skills are also a must
- Broadcast TV or radio experience is a plus but we will train the right candidate
About Us
Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We’re at the forefront of NextGen technology, enabling innovative new ways to engage with broadcast content like never before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.
The hourly compensation range for this role is $17.00 to $19.00. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, quarterly and annual incentive plan bonuses, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.
APPLY HERE
by Kay Tay | Jun 2, 2023 | Uncategorized
Position Title: Operations Assistant
Salary Range: $18 – $21.10/hour
Department: H2H Connect Contact Center
Location: Remote
Schedule: 12am -8am Thursday – Monday
Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Summary:
The Operations Assistant is responsible for maintaining and updating Business Manager Functions. Will maintain accurate scheduling, based on forecasting and ever-changing business needs, for a fast growing, cutting edge 24/7 crisis intervention, and behavioral health information & referral hotline operation. The WFM Specialist will be largely responsible for the usage of Business Management tools within a multi-channel contact center environment, to optimize the workforce to its fullest extent.
Duties/Responsibilities:
- Provide consistent and accurate Contact Center Workgroup activation monitoring.
- Support WFM Analyst, WFM Manager and Clinical Leadership to implement innovative labor management practices, in line with the needs of the Agency.
- Identify discrepancies or deficiencies in schedules and recommending necessary adjustments to manage ACD volumes and non-ACD activities to meet key performance indicators.
- Provide analytical support and recommendations for staffing resources to meet objectives such as service levels, by way of Queue Management.
- Monitor Pause Code activations, counselor status and review daily productivity by shift and individual counselors.
- Assist with IT related concerns by trouble shooting when necessary.
- Update schedules consistently and timely to reflect real time and future changes (including call outs, overtime, shift schedule variations, additions, modifications etc.).
- Maintain all Supervisor line voicemails up to date and prove appropriate parties with necessary information.
- Plan and monitor employee rewards program. Analyze individual counselor adherence/Quality as well as overall team metrics as well as make recommendations to supervisors and management for rewards.
- Other duties as assigned.
Required Skills/Abilities:
- Strong Functional analytical skills (Tracking, Trending and interpreting results).
- Process Improvement skills in a Contact Center environment.
- Ability to create well organized, accurate, and concise material and work documentation for organizational use.
- Strong knowledge of Microsoft applications including Outlook, Excel with the ability to create and maintain data bases.
- Strong hands-on knowledge of work force management tools and the ability to maintain them.
- Balance multiple priorities with little or no direction.
Required Qualifications:
- High school diploma/GED or an Associate degree
- 2+ years of contact center experience related to WFM or planning/scheduling or reporting.
- Proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions.
- Intermediate level proficiency in MS Word and MS PowerPoint
- 100% remote position, schedules base on Eastern Standard Time EST organization.
- Experience working with scheduling applications, e.g.: GENESYS WFM
- Experience using MS Visio for process flows/mapping.
- Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities.
- Adaptable and able to quickly move with change while maintaining a positive an attitude.
Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.
APPLY HERE
by Kay Tay | Jun 1, 2023 | Uncategorized
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.
Looking for a detail-oriented proofreader that is proficient in basic and advanced grammar rules and understands how they are used within the client’s style guide to ensure the accuracy of the Weekly Circular prior to publication. This includes proof reading, managing edits, versioning, and image verification. This position is also expected to work with the Production Team to continually improve the processes and workflows used to produce the Weekly Circular and advertising materials as assigned.
DUTIES & RESPONSIBILITIES:
- Manage proofreading for advertising materials, assuring all corrections have been made properly, on time and deadlines are met.
- Download electronic edits, organize, and submit to designers for production changes.
- Post electronic files on server, collect layouts, research missing information, including the procurement of digital photography.
- Work closely with appropriate departments/people if action needs to be taken to resolve issues.
- Make recommendations, monitor recurring issues, and implement procedures to correct.
- Verify that copy, pricing and versioning are accurate.
- Other duties as assigned.
JOB REQUIREMENTS:
- Strong knowledge of Microsoft, Excel, and Adobe Acrobat
- Effective and efficient grammar and communication skills required to achieve goals
- Adaptability to perform effectively in varying environments with the ability to seamlessly handle disruptions and changing priorities to meet deadlines
- Tenacity to identify and solve workflow process problems, utilizing technology
- Take initiative to proactively attempt to influence objectives beyond what is expected
- Exceptional organizational skills required to multi-task and communicate efficiently
- Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
- Basic understanding of remote conductivity to communicate with Quad headquarters.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
APPLY HERE
by Kay Tay | Jun 1, 2023 | Uncategorized
The eCommerce Content Specialist will be responsible for updating and maintaining product and brand content on Mybobs.com, while ensuring a seamless experience across channels through cohesive merchandising and messaging strategies. You will play a key role in maintaining managed content, supporting personalization efforts, and articulating the product and category story to drive engagement, conversion and an optimal user experience.
Reporting to the eCommerce Merchandising Manager, this specialist plays a critical role in the success of our fast-growing ecommerce channel, helping to drive sales, brand identity, customer satisfaction, and omnichannel goals.
You will focus on ensuring high quality results while meeting ambitious deadlines, leveraging understanding of cross-functional business objectives, data and market trends. The ideal candidate will thrive in a fast paced, multi-faceted and dynamic environment.
Job Responsibilities
Content Management
- Play key role in tactical execution of content strategy on Mybobs.com
- Write copy that embodies the brand, captures the product and category story and supports SEO efforts for product descriptions and special content
- Maintain managed content areas on mybobs.com via eCommerce Content Management Systems (CMS)
- Collaborate with eCommerce, Creative, UX and IT partners to ensure content management planning is consistent with project milestones and timelines
- Maintain Store Listings and FAQs working closely with CX team to educate and empower the customer
- Adherence to ADA guidelines for managed content areas
- Support cross-functional product reviews strategy, serving as a key stakeholder and point person for maintaining and moderating product reviews within the platform
- Utilize site analytics enabling data-driven decisions about product placement and presentation to drive conversion and AOV
- Influence content creation and personalization efforts with data, analytics, competitive analysis and knowledge of best practices for a digital user experience for retail
Site Merchandising
- Maintain and merchandise the online product catalog via data-entry directly in the eCommerce Content Management System
- Optimize presentation of products and product information based on customer and competitive insights and strategic goals
- Play a key role in growing the Direct Ship program
Continuous Improvement & Optimization
- Optimize content management tactics and workflows to drive operational efficiencies
- Perform competitive and industry research to understand consumer needs, emerging trends and best-in-class eCommerce content
- Support special projects
UAT Collaboration
- Support testing and implementation of system features and defect resolution
Training & Adoption
- Collaborate with Marketing, Merchandising, IT, Customer Experience, Store Operations, Customer Care, and external vendor partners to drive a best-in-class ecommerce experience, sales, operational efficiencies, and other KPIs
- Participate in education/training sessions for the Content Management System
- Create and maintain procedural documentation and train fellow eCommerce Content Specialists
Qualifications
- Expertise: 1+ years experience in eCommerce, online Merchandising, or Digital Content Creation, preferably in Home Furnishings industry
- Digital-first: Tech-savvy with curiosity and enthusiasm for digital and media trends
- Driven: Ability to work under pressure, prioritize, meet tight deadlines and work independently (including remote work)
- Copywriting: Excellent copywriting skills, with emphasis on creating product stories and product marketing
- Multi-tasker: Able to accommodate flexible work schedule during critical business periods
- Bookworm: Minimum Bachelor’s Degree in eCommerce, Communications, Digital Content Creation, Merchandising, Marketing or equivalent field
- Detail-oriented: Detail and results-oriented with a strong work ethic while having excellent organizational and communication skills
- Achievement-focused: Energetic and highly productive with a positive attitude and passion for style, merchandising and ecommerce
- Creative: Keen eye for style and design with ability to understand and employ best practices for user experience and interaction, content, website navigation and hierarchy
- Tooled-up: Experience with eCommerce Content Management systems preferred; Bloomreach experience a plus; SAP Hybris PCM experience plus a working knowledge of SEO principles and basic HTML skills
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
APPLY HERE
by Kay Tay | Jun 1, 2023 | Uncategorized
Our ideal Live Chat Representative is a well-rounded individual with outstanding communication skills and a passion for excellence in customer service. Being comfortable within a fast-paced and growing environment such as ours is key, as is attention to detail and a sense of urgency. This role is mainly computer-based, managing multiple Live Chats (coming through our website) with the utmost of care and professionalism. This will entail answering any questions our site visitors may have and providing relevant information in accordance with approved scripts. The main objective is to connect our site visitors to our practice-based PLs who will then work on booking them for an in-person consultation
Responsibilities:
Responsibilities include but not limited to:
• Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
• Managing multiple chat-based conversations in real time while providing timely responses
• Following our lead journey process as applicable
• Focusing on quantity: responding effectively to 100% of live chats
• Focusing on quality: having meaningful conversations with prospective patients, answering their questions and
• Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
• Assisting with PL efforts for other practice locations as needed
• Providing accurate information to including starting prices or other approved information
• Qualifying leads
• Assisting in any sales-related administrative tasks as needed or as assigned
• Other ad hoc projects and tasks as assigned
Skills Required:
Preferable Skills and Qualifications:
• Must be available to work from 5pm-1pm ET / 3pm-10pm PT (or timezones in between)
• Must be available for training from 9am-5pm local time
• Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!)
• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, preferably Intercom or Salesforce
• Typing speed of 60+ words per minute
• Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate and timely responses
• Proficiency in Microsoft Office and Google Suite
• Excellent verbal and written communication
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
APPLY HERE
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