by Kay Tay | Jun 13, 2023 | Uncategorized
The Engagement Marketing Coordinator plays a vital role at Included Health.
We are seeking a motivated and dynamic Engagement Marketing Coordinator to join the Consumer Marketing team. As an Engagement Marketing Coordinator, you will be responsible for supporting the efforts to drive member utilization of our healthcare services. Collaborating closely with Engagement Marketing Managers, you will develop and execute marketing strategies to engage our target audience and enhance member experiences.
This role is ideal for someone with exposure to diverse marketing channel tactics and a strong interest in marketing strategy, campaign development, reporting and analysis. It requires strong attention to detail, creative problem-solving skills, organizational abilities, and a collaborative nature. You will support and scale our member-facing marketing initiatives with large market accounts, including driving brand awareness, increasing account registration, and promoting first-time use of Included Health’s products and services. This role is perfect for someone who wants to make a significant impact and thrives in a fast-paced, highly collaborative, and performance-driven environment.
As an Engagement Marketing Coordinator, you will be a part of the Virtual Care team. You will assist in the setup and execution of marketing programs that drive engagement across client accounts. Your responsibilities will include driving impactful marketing campaigns, tracking initiatives aligned with full funnel marketing KPIs, fostering cross-functional collaboration, and clearly communicating our impact through internal communications. Additionally, you will manage marketing requests related to client implementations.
Background on the Consumer Marketing team:
We are a lean, fast-paced Consumer Marketing team focused on developing effective marketing strategies that align with member needs and drive member engagement. Our goal is to ensure that millions of eligible members are aware of, register for, and use Included Health’s products and services to enhance their healthcare experience.
Responsibilities:
- Project management of creative marketing requests in Asana and cross-functional partnership with the consumer engagement, CSM, creative, and email teams.
- Assist in the development and implementation of engagement marketing strategies to drive member utilization.
- Support the creation and maintenance of marketing collateral, including flyers, presentations, and other promotional materials.
- Identify and execute opportunities to improve engagement marketing operations by developing internal documents and processes.
- Support data analysis and campaign tracking across analytic tools such as Looker, Amplitude, and Google Analytics.
- Develop consultative and strategic relationships with our Customer Success Managers regarding communications and marketing to our member audience.
- Support the development of high-impact, convincing oral and written presentations of creative concepts with engagement strategies.
- Conduct research to support the development of marketing strategy, product positioning, and messaging.
- Measure and share key clinical engagement metrics and campaign performance with internal and external stakeholders.
- Analyze marketing campaign performance and provide recommendations for optimization.
- Coordinate and manage marketing projects, including timelines, deliverables, and stakeholder communication.
- Help scale marketing processes by documenting best practices, creating templates, maintaining internal team document repositories, and implementing automation tools where applicable.
- Continuously learn and brainstorm new tactics, campaigns, and ideas.
Qualifications:
- Minimum of 2 years of experience in consumer marketing.
- BA or BS degree required.
- Strong interest in the digital healthcare industry; healthcare marketing experience is a plus.
- Creative thinking and problem-solving abilities.
- Excellent writing and communication skills.
- Superb organization and project management skills, with the ability to balance and execute multiple projects concurrently.
- Confidence in managing a project from inception through execution and analysis.
- Demonstrated ability to be a self-starter who can work independently and proactively.
- Delight in being research-oriented and detail-focused.
- Data-oriented, with a passion for analysis.
- Ability to thrive in a fast-paced startup environment.
- Proven success in contributing to a team-oriented environment and working well cross-departmentally.
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by Kay Tay | Jun 13, 2023 | Uncategorized
Hiring In: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.
Role Description & Mission:
Agero’s marketing department is growing and we are seeking a talented and creative Content Creator to join our team. As a Content Creator, you will play a pivotal role in developing and executing compelling content across various communication vehicles and digital platforms. You will be responsible for generating engaging and relevant content to drive the value proposition for roadside assistance to the insurance and automotive sectors with a focus on increasing consumer awareness and usage. This is an exciting opportunity for someone with a passion for storytelling, a keen eye for detail, and the ability to create captivating content that resonates with our unique B2B2C audiences.
Projects in the immediate horizon include our (1) our agent engagement initiative aimed at changing perceptions about our programs amongst the stakeholders that are influencers to end- consumer usage, (2) development of consumer-facing marketing content to elevate consumer awareness and understanding of roadside assistance and adjacent products and (3) our investigation of improving SEO and digital automation with our partners
Key Outcomes:
- Development and messaging of value story for auto insurance and OEM clients and prospects
- Development of a nurture / usage campaign for our agent engagement initiative
- Development of digital tools and marketing materials to help our clients partner with us to increase penetration and simplify the user experience for consumers
What You’ll Do:
- Develop and produce high-quality content for various digital platforms, including blog posts, articles, social media posts, videos, infographics, marketing collateral, white papers, and more.
- Conduct thorough research on industry-related topics to generate ideas and create informative and engaging content that appeals to our target audience.
- Write, edit, and proofread content to ensure accuracy, clarity, and consistency while adhering to brand guidelines and style.
- Collaborate with cross-functional teams, including marketing, design, and product, to align content with overall marketing and brand strategies.
- Plan and execute content calendars to ensure a consistent flow of content across different channels.
- Optimize content for search engines (SEO) and implement effective keyword strategies to increase visibility and drive organic traffic.
- Monitor content performance, analyze key metrics, and provide actionable insights to improve content strategy and engagement levels.
- Stay up-to-date with industry trends, emerging technologies, and best practices in content creation and digital marketing.
- Maintain brand voice and tone throughout all content pieces, ensuring brand consistency and messaging alignment.
Skills, Experience & Education:
- Bachelor’s degree in Marketing, Communications, Journalism, or a related field
- 5+ years of proven work experience as a Content Creator, Copywriter, or similar role, preferably in a digital marketing or creative agency environment.
- Exceptional writing, editing, and proofreading skills with a keen eye for detail and grammar.
- Strong understanding of content marketing principles and best practices.
- Proficiency in creating content for various digital platforms, including social media, blogs, and websites.
- Familiarity with content management systems (CMS)
- Knowledge of SEO best practices and experience in optimizing content for search engines.
- Ability to conduct thorough research and generate original, engaging, and relevant content.
- Excellent time management and organizational skills, with the ability to meet tight deadlines and manage multiple projects simultaneously.
- Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams.
- A creative mindset with the ability to think strategically and generate innovative content ideas.
- Familiarity with B2B or B2B2C marketing, especially consumer / buyer journeys
- Preferred Skills:
- Experience with Hubspot
- Working knowledge of Adobe Creative Suite
- Familiarity with Google Workspace applications (Slides, Sheets, Docs)
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by Kay Tay | Jun 13, 2023 | Uncategorized
This position is responsible for complex implementation and maintenance of Workday HCM solutions enhancements, and integrations. The HRIS Analyst III leads testing, report creation and analysis, issue resolution, as well as guidance and instruction to the organization partners as it relates to more complex HRIS knowledge in support of Human Resource functions, with a focus on recruiting within Workday
Frequent independent judgments are essential. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.
- Develops HRIS solutions for more complex situations by identifying and evaluating solution options; studying and leveraging related system requirements and solutions; designing integrated models; writing documentation; developing queries; preparing training and user guides; delivering user training.
- Liaises HR and IT as well as 3rd party vendors; identifies and understands business processes and translates them into system functional requirements. Maintains enterprise information standards by adhering to enterprise standards; conferring with information technology specialists.
- Ensures Workday system integration functionality, including review of integration specifications and development suggestions, troubleshooting integration issues, and executing system audits for validation and compliance.
- Provides production support as an escalation point including, but not limited to, researching and resolving system or integration issues, unexpected results or process flaws; recommends solutions or alternate methods to meet requirements.
- Provides human resources information and reports by collecting, analyzing, and summarizing data and trends; designing and preparing reports.
- Maintains systems security and reporting access, includes submitting requests, understanding role based security and system security triggers.
- Identifies HRIS solution requirements by conferring with unit managers and operators; analyzing processes and operations; clarifying solution objectives; establishing specifications.
- Verifies HRIS solutions by developing and completing tests; supervising new roll-outs.
- Understands the HR business processes supported by the HR systems. Provides guidance and information to business partners on system capabilities.
- Bachelor’s Degree in Arts/Sciences (BA/BS) or a combination of education, training and/or experience which provides an equivalent background required.
“The typical starting pay range for this position is between [$86,000 – $128,900], although wages can vary based on experience and geography.”
•5 years of experience in maintaining, enhancing and troubleshooting various HR systems required.
•Workday experience required.
•Understanding of Loop and Blue Tractor software a plus.
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by Kay Tay | Jun 13, 2023 | Uncategorized
Company: Allstate Insurance Company
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Profile
We are seeking a Process Designer to join our newly formed Digital Transformation Office. As an internal consultancy, we are responsible for driving operational consistency initiatives that improve the customer experience and enable the organization to deliver transformative growth initiatives. Our goal is to eliminate complexities, inefficiencies, high-cycle times, and costs that conflict with simple and affordable insurance, with the customer at the center of everything we do.
As a Process Designer, you will play a critical role in building an innovative, digitally focused, process intelligent organization that is committed to improving the customer experience. You will be responsible for functional design, process design, and UX leveraging cutting-edge technology such as machine learning, artificial intelligence, information retrieval, intelligent automation, process mining, task mining, and natural language processing.
Job Summary:
The Process Designer uses their user-centered design skills, process mapping, and functional skills to help frame design solutions that meet user needs while fulfilling key business objectives. This role is responsible for applying knowledge of user-centered design methods, human-computer interaction and industry best practices to drive useful and usable interface design solutions.
Key Responsibilities:
- Partner with Solution, Product, Engineering, Data Science, and Marketing on project goals
- Partner with XD team specialist when appropriate for the product
- Make optimization functional design with the product manager and solution consultant
- Leverage data and user feedback to drive design decisions
- Lead and create rapid iterations of design prototypes that can be tested and validated quickly
- Commit to quick feedback loops and keeping focused on outcomes over deliverables
- Keep up-to-date in the field by monitoring digital trends, attending workshops and joining professional groups
Supervisory Responsibilities:
This job does not have supervisory duties.
Education and Experience:
• Bachelor’s Degree or equivalent
• 5 or more years of related experience
Functional Skills:
- Expert level proficiency in Interaction Design/Information Architecture and at least one more UX discipline: User Research, Visual Design, or Content Strategy
- Experience building functional designs for applications using Automation, Intelligent Document tools, Machine Learning and other tools
- Ability to quickly produce clickable prototypes
- Experience using Lean UX methodology
- Experience with design systems, pattern libraries, and Web development frameworks
- Has an entrepreneurial spirit and not afraid to stand up for what they believe is the right product
- Excellent communication, including storytelling, writing, and presentation
- Excellent organizational and time management skills
Compensation offered for this role is $82,000.00-$146,125.00 per year and is based on experience and qualifications.
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by Kay Tay | Jun 12, 2023 | Uncategorized
The Network Administrator is responsible for the installation and maintenance of hardware and software that comprises our production, corporate and development environments. This role will be involved in deploying, configuring, maintaining, and monitoring active network equipment in all three environments. Application of industry best practices and ongoing participation with the wider networking community is expected. This position will require participation in the on-call program and support of our customer base once appropriate skills have been developed. Overtime is required.
Responsibilities:
- Participate in planning and support of all networking infrastructures
- Analyze, recommend, and implement solutions related to network infrastructure and security
- Install, configure, and maintain network services, equipment and devices
- Document network configurations, problems and related resolutions
- Support and implement change control strategies
- Monitor system performance and implement performance tuning
- Troubleshoot and resolve local and remote network issues quickly and in a prioritized manner using techniques such as packet capturing and filtering
- Maintain optimal network performance for remote working
- Form positive relationships with members of the immediate team and associated groups
- Maintain a high standard of work
- Understand expectations set with clients and communicate when issues or events may affect delivery
- Ensure operational stability of all network environments
- Perform device configuration management, backup and logging best practices
- Perform network traffic analysis using monitoring and reporting tools
- Participation of on-call and overtime
- Ability to travel to remote offices and datacenters
Qualifications:
- 5+ years’ experience supporting networking services in corporate production environments
- CCNP or JNCIP-ENT as a minimum, though additional years of experience will be considered
- Experience with layer 2 and layer 3 switching
- Hands on experience with Cisco Routers & Switches (Catalyst and Nexus) and firewalls (Firepower, ASA)
- Hands on experience with Juniper Routers, Switches & Wireless Access Points
- Hands on experience with Palo Alto Firewalls
- Knowledge of remote management solutions and options
- Experience with L2L VPN and remote access VPN technologies
- Experience configuring and supporting BGP
- Previous administration of F5 LTM preferred
- Previous administration of radius/tacacs+ NAC solutions preferred
- Previous experience with network monitoring systems
- Previous experience with wired 802.1x preferred
- Experience working with Windows and Linux (from the CLI)
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
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