Customer Support Representative

by | Jun 30, 2023 | Uncategorized

We are Mira, a leading provider of assisted reproductive technology that helps couples and individuals who are having trouble getting pregnant. We started our company because we want to help women with their fertility journey, empower them with the best technology and information, and help them to reach their fertility goals.

We know that many women face fertility challenges when they try to start a family. The lack of awareness and information about our own fertility levels gives women tons of guesswork during their trying-to-conceive (TTC) journey. With a focus on personalized care and cutting-edge technology, we are committed to helping our customers achieve the highest possible success rates and the best possible outcomes.

About the position

We are a women’s health consumer product company. We are looking for a team/individual to help us with customer support functions. Specifically, we need help with management, replies, live chat, and social media comment replies. You must be in the US time zone for at least 4 hours per day.

Responsibilities:

  • Answer, tag, and escalate customer complaints within 2 hours after the complaint submitted
  • Answer comments on social media within 24 hours after they are posted
  • Reply to the direct message on social media within 2 hours
  • Proactively greet customers when they come to the website to help with conversion. Be on chat 4 hours per day, US time
  • Make calls if needed
  • Address and escalate customer issues on chat

Requirements

  • Must know customer very well or similar platforms
  • Be able to talk about consumer medical product
  • Must be able to work in the US time zone
  • Answer every incoming chat after 15 seconds of the chat request
  • Native or fluent written English
  • Previous experience on how to talk to female consumers
  • Use a warm and positive tone to keep customers happy

Details

The role is a remote position, with a 40-hour workweek.

What we offer

  • You will work with a dedicated, highly-engaged, international team of professionals who are passionate about helping couples and individuals start their families
  • We have a fast paced and collaborative work environment where we encourage open communication, ownership and independence
  • If addition to competitive salary we offer performance-based bonus system based on OKR
  • Benefits: paid vacation, holidays, and sick leaves,
  • We provide professional development opportunities – training courses, workshops and seminars

Recruiting process

Step 1 ‘Screening call with HR’ – Step 2 ‘Assessment task’ – Step 3 ‘Interview with department lead’

APPLY HERE

Medicare Benefits Quality Analyst – Temporary 

by | Jun 30, 2023 | Uncategorized

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com 

Alight Quality Analyst

The Quality Analyst is responsible for ensuring that our agents consistently deliver a “WOW” experience to customers. The goal is to drive agent performance to exceed Aon and client-specific contractual performance standards, including WOW customer service skills, operational efficiency, sales expectations, and compliance requirements as defined by federal or state regulatory agencies. This is accomplished through targeted call monitoring and scoring, focused coaching, channel feedback review, data analysis, training, and process improvement identification. The Quality Analyst is expected to have significant amounts of written and verbal interactions with S&SC colleagues. 

Job Responsibilities:

  • Timely completion of assigned work with high level of accuracy, demonstrating an understanding of various Aon delivery models and best practices
  • Active participation in training, calibration sessions, and outlier meetings
  • Actively contribute to continuous improvement efforts by identifying and communicating process improvements and business insights
  • Support and facilitate tough coaching conversations with acceptable outcomes
  • Coach, train, and develop Sales & Service Center colleagues (work with coach/manager)
  • Hold associates accountable for behaviors that support the Aon policies and guidelines (e.g. Code of Business Conduct, HIPAA, Data Privacy)

Skills:

  • Proficiency in quality coaching and delivering effective and timely colleague feedback
  • Proficiency in Aon Customer Service Principles
  • High learning agility and ability to learn and interact with multiple Aon call center systems and knowledge tools.
  • Strong communication skills via email, phone, and chat with colleagues and/or third-party contacts
  • Strong time management skills

Qualifications:

Required Experience

  • Subject Matter Expert (SME) for Customer Service best practices, Insurance & Compliance processes, and Medicare (AHIP) ARHS only
  • Operates independently in managing multiple complex situations and/or projects
  • Influences others through strong verbal and written communications
  • 2+ years of experience in a Medicare insurance industry (ARHS only) and/or,
  • 2+ years of experience in insurance tele-sales and/or customer service environment

Required Education

  • Bachelor’s degree (in a business context preferred) or 5+ years equivalent work experience req

APPLY HERE

Clinical Data Supervisor

by | Jun 30, 2023 | Uncategorized

The Clinical Data Supervisor will assist with overseeing the Clinical Data Reporting team, as well as ensuring the quality and production of the team.

RESPONSIBILITIES

  • Undergo full training and fluency of Clinical Data Reporter roles and responsibilities.
  • Perform random quality checks for all agents to maintain highest standards of accuracy and quality.
  • Maintain a tracking mechanism to monitor and track reporting errors.
  • Available real time for employees that are experiencing work and/or personal issues.  Provide appropriate coaching, counseling, direction, and resolution.
  • Work in conjunction with Director and RAQA on CRI root cause issues and log all pertinent data for resolution.
  • Create workflow documents including departmental standard operating procedure; track changes to reporting process and provide appropriate training.
  • Create schedules to ensure adequate staff is available for the workload and approve time cards.
  • Write and conduct yearly performance reviews where feedback and career plans are provided.
  • Interview potential candidates and influences final hiring selection.
  • Mentor and train new employees.
  • Complete special projects and other duties that may be assigned to meet business needs.
  • This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
  • Must maintain a current status on Natera training requirements.

QUALIFICATIONS

  • Associate degree or equivalent.
  • Minimum of 2 years of data entry/customer service experience required; including a minimum of 6 months of experience in clinical data entry or reporting; and a minimum of 1 year or experience in a lead and/or supervisory role.
  • Must have the ability to become fluent in Clinical Data Reporting processes to assist as needed.
  • Experience with LIMS is preferred.
  • Data collection and maintenance experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Intermediate knowledge in Microsoft office applications and typing with excellence in spelling and grammar.
  • Knowledge of numeric, oral, and written language applications.
  • Excellent attention to detail and organization skills.
  • Adaptability to change and self-starter.
  • Ability to deal with challenging circumstances.
  • Results-oriented.
  • Demonstrated ability to work creatively amidst competing priorities to meet goals/objectives on time.
  • Ability to deliver training, mentoring, and constructive feedback in a professional manner.
  • Ability to resolve negative personnel interactions.
  • Willingness to learn new tasks and possess a positive, service-oriented attitude.
  • Ability to maintain professionalism during highly escalated situations.
  • Problem analysis and problem-solving skills preferred.
  • Bilingual a plus.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Colorado

$57,900—$72,400 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

APPLY HERE

Editor

by | Jun 29, 2023 | Uncategorized

GOBankingRates™ is unique in the digital marketing and media industry – we combine marketing, digital, content and fintech. Our performance based approach increases brand awareness and generates targeted audience engagement on our internal web properties and partner sites.

Learn More About What We Do

We’re looking for a passionate, hard-working editor to help us meet our mission to empower people on their financial journey. We believe that everyone can experience financial freedom with the right information — and we are here to provide that! 

The editor will be joining an incredible team of passionate writers and editors; the role will allow experienced content creators to get a solid grounding in everything about publishing on GOBankingRates.com, as well as on partner publishers like Yahoo or CNN, working with other teams to streamline our data-gathering and publishing processes, leveraging AI to create unique and compelling content that’s always fact-checked and verified, as well as the basics of SEO.

This editor will be able to jump from assigning content to a writer to pitching new student loan forgiveness story ideas. They’ll be comfortable diving into the data and responding to what the data tells us is the right editorial decision. Editors with some AI-generated content experience will get special consideration for this role. GOBankingRates views AI-enhanced content as an additive to our content strategy, incremental to human-created stories.

How Will You Make an Impact?

  • Edit and optimize content at a fast pace – a minimum of 6 to 8 articles daily – maintaining quality while in pursuit of the goal to increase traffic to GOBankingRates content.
  • Pitch a minimum of 6 to 8 title ideas daily that are backed by data.
  • Leverage AI in the generation of 30 articles weekly.
  • Be comfortable exploring and leveraging new technologies in the publishing industry, including AI, to improve processes and increase content production. 
  • Distill complex concepts into clear, easily understood language.
  • Help evolve and maintain content standards.
  • Project manage workflows — from writing assignment briefs to fact-checking and editing copy to preparing a post to publish.
  • Work closely with our network of freelance writers and editors.
  • Collaborate across departments to develop initiatives that will meet and exceed traffic and revenue goals.
  • Contribute to the evolution of the GOBankingRates voice and authority in the personal finance space.

What Do You Bring to Us?

  • BA/BS from a four-year accredited university or college, preferably with a degree in Journalism, Marketing, and/or a similar field – or similar equivalent experience
  • Editorial experience for an online publication is a must — 3-5 years is preferred.
  • Full command of line editing, fact-checking, and copy editing (to AP Style).
  • You’re an idea generator who can think of new, fresh ways to package content and is used to regularly pitch story ideas.
  • You’re an excellent project manager with great time management and strong organizational and people skills, plus strong attention to detail.
  • Experience using analytics tools to make editorial decisions is vital.
  • Be well-versed in personal finance and/or pick up similarly niche topics and get to know them inside and out.
  • Make complex and intimidating topics engaging and approachable and be able to produce content that provides a great reader experience.

 The salary range for this role is $55,000 – $65,000 per year. Pay offered may vary based on a number of factors including but not limited to job-related knowledge, skills, experience, and location. 

Benefits

  • Competitive salary with excellent growth opportunity; we pride ourselves in having a team that exudes leadership, high initiative, creativity and passion.
  • Awesome medical, dental and vision plans with heavy employer contribution
  • Paid maternity leave and paternity leave programs
  • Paid vacation, sick days and holidays
  • Company funding for outside classes and conferences to help you improve your skills
  • Contribution to student loan debt payments after the first year of employment
  • 401(k) — employees can start contributing immediately. After the first year, GOBankingRates matches your contribution up to 4% of your salary

Here’s a peek into our world at GOBankingRates –

  • Our teams are working remotely 100% for the foreseeable future and have flex time. We’re in the digital media space so we’re mobile and flexible!
    • *Option to work from an office (if you need to get away!)
  • Tools & resources are available to keep our team connected across North America. (JIRA, Trello, Airtable, Slack, Zoom and so much more!)
  • To keep our community engaged and connected, virtual team building events are held weekly and monthly.
  • For wellness and balance, weekly virtual fitness classes such as yoga are available.
  • To care for the local communities that we’re a part of across the U.S our team members host socially distanced philanthropic events every quarter.
  • And most importantly, we’ve committed to consistent and transparent communication to help us all stay informed, engaged and to keep us on our path to success and greatness.

APPLY HERE

Medical Coder

by | Jun 29, 2023 | Uncategorized

Medical Coder (Remote)

  • Are you an experienced Medical Coder looking for a new challenge?
  • Do you value care management and quality improvement?
  • Are you motivated, energetic, and excited to become part of the Acentra Health team?

If so, you might be our next new team member!

Who we need:

The Medical Coder will review the medical record to assure specificity of diagnoses, procedures and appropriate/optimal reimbursement for hospital and/or professional charges. Abstract information from medical records following established methods and procedures. Familiarity with Independent Dispute Resolution is helpful, especially with the state law regarding IDR.

Why us?

Acentra Health is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Acentra Health, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Acentra Health. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

  • Review medical record documentation and accurately code the primary/secondary diagnoses and procedures using ICD-9-CM and CPT-4 coding conventions.
  • Sequence the diagnoses and procedures using coding guidelines.
  • Ensure DRG/APC assignment is accurate.
  • Abstract and compile data from medical records for appropriate optimal reimbursement for hospital and/or professional charges.
  • Serves as backup to other administrative functions as assigned.
  • Meets job standards for achieving contract deliverables.
  • Assists with other job- and education-related duties as assigned.
  • Other duties as assigned

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

What you’ll need:

Required Qualifications

  • High school diploma or GED. Certification as a Coding Specialist.

Knowledge, Skills, Abilities

  • Knowledge of ICD-9 and CPT systems.
  • Knowledge of Anatomy and Physiology.
  • Ability to interpret medical terminology.
  • Knowledge of DRG/APC reimbursement.
  • Coding software.
  • Effective written and verbal communication skills.
  • Attention to detail.
  • Efficient data entry skills.
  • Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to meet deadlines with a sense of urgency.

Experience

  • 2+ years of directly related experience in abstracting and coding information from patient records using ICD-9 and the CPT systems.

APPLY HERE