Order Management Manager

by Kay Tay | Aug 16, 2023 | Uncategorized

Babylist is the leading digital destination for growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectul, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn more about Babylist’s registry options,editorial content and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees. 

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.

What the Role Is

We are looking for an Order Management Manager to join our growing Supply Chain and Operations team! As the Order Management Manager, you will oversee order entries, status, billing, product allocation, returns, adjustments and product availability as well as strategic management of all order management processes to ensure a world class experience for our expecting parents, gift givers, and families. Reporting to the Director of Operations, you will own the end to end experience monitoring recurring failures and breaking points, identifying trends, and communicating out to key stakeholders across the company. 

Who You Are

• 5+ years of experience in an Order Management, Operations or Fulfillment 
• Strong domain knowledge of e-commerce and fulfillment domains 
• Familiarity with e-commerce fulfillment orders and systems such as Shipwire, WMS systems and Sigma
• Must have advanced Excel skills – familiar with macros, pivot tables and data analytics
• Strong technical and analytical aptitude to analyze operations and determine where improvements are needed
• Experience working with or for a 3PL provider is preferred
• You take initiative to identify problems and complete projects with minimal instruction or guidance
• You have excellent written and verbal communication skills, and can express ideas effectively to a variety of audiences

How You Will Make an Impact

• Monitor our order management systems to ensure that orders are flowing through the entire lifecycle efficiently
• Flag and drive resolution on any systemic or operational issues that are preventing timely fulfillment, status updates, customer billing, etc
• Ensure that order management rules are properly configured and that systemic application of those rules is working as expected
• Oversee small execution team that owns fraud review and daily exception management functions
• Provide operational support for product and engineering ad hoc research/responses to fulfillment questions surfaced by customer service, 3PL providers, and supply chain teams
• Provide input to new KPIs and the development of reporting for new measurements 
• ID & quantify recurring order related issues/customer complaints and own driving these issues to resolution
• Fill the knowledge gap between customer service and supply chain team operations
• Help shape & train on new order related process (i.e. freight, consolidated shipping, etc)
• Monitoring out of stock and order impacts. Track fulfillment SLA compliance
• Work with Customer Support to identify order issue root causes and assist in resolving related  customer complaints
• Provide insights of workflow between Supply Chain operations and all systems and vendors
• Collaborate with Vendor Management, Merchandising, and Inventory Control & Quality Assurance on defects impacting orders or customer experience
• Collaborate with supply chain, inventory management, and fulfillment teams on any demand spikes and help ensure readiness

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $87,000.00 – $123,000.

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

APPLY HERE

Office Assistant

by Kay Tay | Aug 15, 2023 | Uncategorized

If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry’s most challenging situations from the inside.

Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Verifies and ensures documents for accuracy (i.e., refund checks, compares account notes/documentation, letters, addresses, etc.).
• Identifies any documents/files/accounts that may have an error/oversight/printing issues during processing.
• Notes in patient accounts all action; mailing or faxing and if fax confirmation received.
• Completes data entry and documentation in patient accounts and/or billing system(s).
• Provides documentation for accounts when requested or required.
• Processes, sorts, and routes incoming data.
• Performs other office support tasks, including but not limited to: data entry, correspondence, filing, printing, and faxing.
• Maintains a high level of customer service for our external and internal customers.

Required Experience and Competencies

• High School Diploma or GED equivalent required.
• 1 year of on the job working experience required.
• Must be able to type a minimum speed of 40 words per minute or 7,000 data entry keystrokes per hour required.
• Experience in an office setting, preferably in an administrative or clerical role preferred.
• Experience with billing insurance claims preferred.
• Ability to perform detail-oriented tasks with attention to accuracy.
• Skilled in effective and appropriate verbal and written communication, including spelling, grammar, and punctuation.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to provide excellent customer service and demonstrate strong interpersonal skills.
• Organizational skills, ability to prioritize, and comfortable working independently.
• Skilled in basic computer programs and ability to operate general office equipment.
• Knowledge of billing systems.
• Ability to navigate multiple computer applications/systems.
• Ability to use 10-key by touch.
• Ability to establish and maintain effective working relationships and work in a team environment.
• Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to prioritize workflow and meet performance and/or volume expectations.
• Ability to take accountability and responsibility with all assigned daily tasks.
• Ability to comply with Vituity – RCM policies and procedures.
• Ability to identify and problem solve challenges that may not be outlined in a manual or know when to seek assistance.
• Ability to perform tasks as directed by supervisor or manager.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as happy hours and holiday celebrations
• Flexible work hours
• Opportunities to attend Diversity, Equity and Inclusion (DEI) events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: Four weeks’ vacation, Paid holidays, Sabbatical
• Student Loan Repayment Program
• Professional and Career Development Program
• EAP, travel assistance and identify theft included
• Wellness program
• Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Hourly rate for this role is $15.00 per hour.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

APPLY HERE

Senior Content Specialist, Points & Miles (contract-to-hire)

by Kay Tay | Aug 15, 2023 | Uncategorized

As a Senior Content Specialist for Points and Miles, you will be responsible for supporting our Content Marketing Director in creating and publishing high-quality content related to points, miles, credit cards, and business/first-class travel. In this role, you will lead a team of freelance writers, develop content strategies, and manage content production from ideation to publication. This is a 6-month contract-to-hire role based on performance. We’ll review benchmarks every 30 days, and will give 45 days notice if the role will be terminated.

Your responsibilities will include creating and assigning content, editing, publishing, optimizing guides, newsletter content, landing pages, data stories, infographics, videos, audio guides, and app content. You will also collaborate cross-functionally with our social media, engineering, SEO, and design teams to ensure that our content ranks well in search, educates and entertains members, and attracts new members. And you will work closely with our affiliate partner to track revenue from affiliate links, optimize for that revenue, and ensure strict compliance with credit card content rules and requirements.

We are the world’s favorite cheap flight alert platform, offering our members the best travel deals on flights and hotels. Over the years, we have built an extensive library of high-quality content that attracts and retains members. Still, we recognize that we have an opportunity to expand our offerings in the points, miles, and credit card space. We have some big ideas, and we’re looking for an opinionated, creative, skilled content manager to support our Content Marketing Director in bringing this content to our members via a newsletter and web content. If this content proves successful at driving revenue, we will consider hiring a full-time employee for the role. However, the position will begin as a contract-to-hire arrangement. If the contractor meets our expectations and a full-time position becomes available, they will be given priority consideration for the role.

In the short term, you will:

• Lead the points and miles vertical at Going, including developing and executing a content strategy for our newsletter and website.
• Quickly get familiar with credit card content compliance rules and ensure that all our content meets the requirements.
• Conduct keyword research and collaborate with our SEO consultant and internal team to identify content gaps and opportunities for growth in the points and miles space.
• Create high-quality content for our website and newsletter, working with freelance writers as needed to produce 5+ articles per week.
• Manage the publishing process for all points and miles content, ensuring it is updated and optimized for search engines, and maintain our Webflow CMS or future CMS.
• Analyze content performance using tools like Google Analytics and Ahrefs, and present regular reports to the team on key metrics and insights.
• Collaborate with our SEO consultant and team to optimize existing content, incorporating feedback and recommendations to improve its search ranking and performance.
• Manage the budget for freelance writers, issuing contracts and ensuring that costs are tracked and accounted for.
• Oversee the QC process for our points and miles newsletter, working with a fact checker to verify the accuracy of all content, preparing it for coding, and ensuring that the final emails are error-free and delivered on time.

In the long term, you will:

• Conduct regular content audits to ensure accuracy, relevance and compliance with industry standards. Analyze performance metrics and provide recommendations for improvement of underperforming content.
• Lead end-to-end content creation process for individual pieces, including ideation, contracting, editing, and publishing, with input from the Content Marketing Director.
• Contribute to the development of the overall content strategy, based on data analysis of content performance, industry trends, and best practices. Bring innovative ideas to enhance content quality while adhering to existing strategic objectives.
• Oversee all aspects of content production in the points+miles vertical, including content planning, keyword research, scheduling, writing/editing, and promotion.
• Maintain a roster of freelance writers and onboard new writers as necessary. Provide feedback to writers to ensure high-quality content and timely delivery.

What you know:

Required:

• Deep experience in the points and miles, credit cards, and business class travel spaces
• Strong editorial perspective and creative mindset about points, miles, credit card, and business class content
• Exceptional writing skills with an ability to adapt to a specific brand voice
• Experience editing the work of other writers and providing clear, actionable feedback to improve the final product
• Ability to manage several projects simultaneously and prioritize tasks independently
• Passionate about the details with a keen eye for copyediting
• Effective, clear, and respectful communicator cross-functionally

Preferred:

• Deep understanding of SEO best practices, including how to conduct keyword research and how to optimize content to rank highly in search results.
• Proven track record of creating content that is both high-quality and able to convert readers into taking desired actions
• Experience with different content formats beyond written content, such as video, podcasts, etc. Comfortable and skilled on camera.
• Background in travel content creation and managing a large and diverse team of freelance writers.
• Passion for ethical storytelling and elevating the potential of travel content

This is a fully remote, hourly, contract-to-hire role at 25-40 hours per week, based on contractor availability and assigned workload.

Rate: $45 per hour.

APPLY HERE

Content Writer

by Kay Tay | Aug 15, 2023 | Uncategorized

WebstaurantStore, the world’s largest online restaurant supply company, is looking for entry-level candidates who possess strong writing and research skills to join our growing company as Content Writers. This role focuses on developing engaging written content for our website and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.

As a Content Writer, you will:

• Write in-depth product descriptions with the perfect blend of creative and technical writing skills
• Write and edit a variety of content including articles, blogs, and other supportive text
• Regularly correspond with external vendors and internal departments to complete projects
• Edit product descriptions and supportive text throughout our website
• Work on special projects such as video transcripts and maintaining internal resources
• Manage an ongoing task list of special projects and several hundred product descriptions per week
• Participate in team meetings and product trainings
• Communicate with the Purchasing, Digital Content, Photo, Video, Design, and SEO departments to complete projects on deadline

We are looking for driven, motivated candidates who:

• Have solid written and verbal communication skills
• Are self-motivated to complete work assignments
• Possess strong attention to detail
• Are able to multi-task
• Have familiarity with SEO best practices regarding content
• Are receptive to feedback on their work
• Take initiative to solve problems independently
• Are willing to learn new tasks and new software
• Can adopt our writing style
• Have superior research skills
• Are willing to suggest improvements related to site features
• Are familiar with the Microsoft Office Suite, including Excel

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular food service industry training from top manufacturers and product experts.

As a WebstaurantStore remote employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country personally and professionally.

If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Content Writer position with you! Submit your resume and apply online today.
Remote work qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, NC, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.

APPLY HERE

Freelance Home Design and Lifestyle Feature Writer 

by Kay Tay | Aug 15, 2023 | Uncategorized

Home design and lifestyle site House Digest is looking for enthusiastic, hard-working freelance writers to join our team. Ideal candidates have at least three years of experience writing content for print or the web with a focus on architecture, interior design, gardening, housekeeping, and HGTV and similar networks. We are looking for creative individuals who are self-sufficient and versatile. These positions are work-from-home with flexible, stable hours. Location does not matter; U.S. and international candidates are encouraged to apply.

About House Digest

At House Digest, we work hard to make sure you can live well. We cover home renovation trends, home design trends, and more. Our team of writers and editors have years of experience working in the home and garden media space. Do you need to know the best color to paint your walls, how to find the right plants for you, or need some serious celeb home inspo? House Digest gives you everything you need to make your house into a home.

Writer Responsibilities:

• Claim feature article topics from a large selection of assignments
• Research, pitch, and write 2600- to 3000-word articles in a custom CMS with a one-week to one-day turnaround, depending on the topic and timeliness of the article
• Contribute to and follow the guidelines of our style guide, editorial strategy and publishing standards to uphold quality of content

Compensation: 8 cents per word

Experience:

Minimum three years editorial experience writing and editing. Experience with building content in a CMS.

Requirements:

To apply for this job, please submit the following materials:

• Your resume
• A brief letter of intent
• Three professional writing samples relevant to the content shared on House Digest (attach these in a PDF or link to them in your cover letter)

Applications missing any of these elements will not be considered. 

All content on Static Media’s sites is written entirely by humans. While we understand AI-written content is becoming prevalent, any articles submitted using AI during the hiring process will not be considered.

About Static Media

With up-to-the-minute news, original insights, exclusive interviews, and expert advice to make every day better, Static Media’s ever-growing family of websites gives readers the great content they crave. From original recipes to movie reviews to travel guides, Static Media has you covered.

APPLY HERE