Office Assistant

If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry’s most challenging situations from the inside.

Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

  • Verifies and ensures documents for accuracy (i.e., refund checks, compares account notes/documentation, letters, addresses, etc.).
  • Identifies any documents/files/accounts that may have an error/oversight/printing issues during processing.
  • Notes in patient accounts all action; mailing or faxing and if fax confirmation received.
  • Completes data entry and documentation in patient accounts and/or billing system(s).
  • Provides documentation for accounts when requested or required.
  • Processes, sorts, and routes incoming data.
  • Performs other office support tasks, including but not limited to: data entry, correspondence, filing, printing, and faxing.
  • Maintains a high level of customer service for our external and internal customers.

Required Experience and Competencies

  • High School Diploma or GED equivalent required.
  • 1 year of on the job working experience required.
  • Must be able to type a minimum speed of 40 words per minute or 7,000 data entry keystrokes per hour required.
  • Experience in an office setting, preferably in an administrative or clerical role preferred.
  • Experience with billing insurance claims preferred.
  • Ability to perform detail-oriented tasks with attention to accuracy.
  • Skilled in effective and appropriate verbal and written communication, including spelling, grammar, and punctuation.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to provide excellent customer service and demonstrate strong interpersonal skills.
  • Organizational skills, ability to prioritize, and comfortable working independently.
  • Skilled in basic computer programs and ability to operate general office equipment.
  • Knowledge of billing systems.
  • Ability to navigate multiple computer applications/systems.
  • Ability to use 10-key by touch.
  • Ability to establish and maintain effective working relationships and work in a team environment.
  • Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to prioritize workflow and meet performance and/or volume expectations.
  • Ability to take accountability and responsibility with all assigned daily tasks.
  • Ability to comply with Vituity – RCM policies and procedures.
  • Ability to identify and problem solve challenges that may not be outlined in a manual or know when to seek assistance.
  • Ability to perform tasks as directed by supervisor or manager.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

  • Monthly wellness events and programs such as yoga, HIIT classes, and more
  • Trainings to help support and advance your professional growth
  • Team building activities such as happy hours and holiday celebrations
  • Flexible work hours
  • Opportunities to attend Diversity, Equity and Inclusion (DEI) events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

  • Superior health plan options
  • Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
  • Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
  • Outstanding Paid Time Off: Four weeks’ vacation, Paid holidays, Sabbatical
  • Student Loan Repayment Program
  • Professional and Career Development Program
  • EAP, travel assistance and identify theft included
  • Wellness program
  • Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.
  • Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Hourly rate for this role is $15.00 per hour.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.