by Kay Tay | Oct 17, 2023 | Uncategorized
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, a track record of internal promotions, and an impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Find A Way, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.
Who Are You?
We are in search of a customer support champion to join our team—a dedicated individual with a passion for delivering top-tier support to a diverse set of users. As a vital member of our Customer Support team, you will be at the forefront of ensuring our users, both consumers and merchants, receive timely and effective resolutions.
The ideal candidate thrives in a dynamic support environment and possesses a knack for troubleshooting issues related to online ordering, backend configurations, and marketing campaigns for our merchants. You are comfortable providing support via email and real-time chat.
We’re looking for someone with strong technical experience as you will play a key role in creating custom segments for merchants and collaborating with them to enable integrations that improve their tech stack. Your commitment to efficiency extends to contributing to team documentation, ensuring that customer-facing teams have the resources they need to excel, and helping us scale the function.
Position Overview
This is a remote contract position with the potential to turn into a full-time opportunity. It will be your responsibility to answer B2C and B2B customer support tickets and chats that come through our support tool, Zendesk. You will be on the front lines with our merchant and consumer users and are expected to be a positive and helpful resource. You will tag tickets for tracking, research customer issues, and report bugs or issues you uncover.
You will:
- Provide timely resolution of Tier II (Consumer Support) tickets and Tier III (Merchant Support) tickets via email and real-time chat
- Troubleshoot ordering, dashboard, or campaign issues for Merchants
- Create custom segments for merchants
- Maintain and contribute to team documentation for both US Support team and Offshore team
- Handle escalated Tier II tickets & receipts
- Meet with onboarding merchants to develop a mutual Support plan and lead the merchant launch from the support team’s end
- Work with merchants to enable integrations
- Work 40 hours per week
You have:
- 1-3 years of software support experience
- Strong written and verbal communication skills
- Strong interpersonal skills, including the ability to manage upset customers
- Strong problem-solving and computer skills
Perks — we care about our people
- 401k Plan
- Excellent Healthcare benefits including Telemedicine Services
- Home Internet Reimbursement
- Home Office Stipend
- “Thanx for Lunch” monthly meal stipend
- Take what you need PTO
- Learning and Development
- Mac OS Hardware
- Quarterly Employee Recognition Program
APPLY HERE
by Kay Tay | Oct 16, 2023 | Uncategorized
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the creativity and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find entrepreneurial solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
An efficient and organized Medical Affairs Document Coordinator and Medical Writer Assistant is necessary in order to ensure that the documents required to complete an initial Clinical Evaluation Report and then to maintain the necessary updated documentation an ongoing basis for updates as required for medical device registration and compliance purposes.
The Medical Affairs Document Coordinator is responsible for providing administrative support to the MDS Medical Affairs Team. This individual will be responsible for collecting, verifying and organizing the required documentation for Clinical Evaluation Reports from various functions. As a Medical Writer Assistant, this person will assist with the creation of tables to support the writing process and following up on information requests for the writers. The Document Coordinator and Medical Writer Assistant is efficient, organized, resourceful and functions well both individually and as part of a team. Assuring a steady completion of workload in a timely manner is key to success in this position.
ESSENTIAL DUTIES:
- Maintain electronic filing system.
- Manage requests for information and data.
- Manage document approvals.
- Provide support to the Medical Writers and Medical Affairs Managers.
- Provide periodic status reporting on projects.
- Participate in project readiness, Q&A, and status meetings.
- Proficiency in Microsoft Products including Word, Excel, SharePoint, Teams, and OneDrive.
- Proficiency in Document Management tools including DocuSign, Adobe Professional, SAP Document Management Module, MasterControl and EndNote.
REQUIREMENTS / EDUCATION:
- Minimum of High School Diploma.
- 3+ years of relevant administrative experience
- Strong communication skills – written and verbal
- Strong planning and organizational skills and dedication to completing projects in a timely manner.
- Excellent PC computer skills.
- Flexible and adaptable.
- Ability to collect and monitor information.
- Ability to prioritize and support multiple projects.
- Ability to effectively and collaborate across cross functional teams and with suppliers.
- Attention to detail and accuracy.
- Comfortable working in a fast-paced environment.
- Comfortable working independently, with minimal supervision.
- Ability to work efficiently in a virtual work environment.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
APPLY HERE
by Kay Tay | Oct 16, 2023 | Uncategorized
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.
This remote role reports to a Customer Support Team Lead. You must be available to begin in November, and you must live in PST or CST timezone.
You’ll Get To…
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role.
- Live Chat is our primary channel of support in this role.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues.
Who We’re Looking For
- Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
- Currently live in Washington, Oregon, Colorado or Hawaii.
- Expertise with written communication and the ability to spot spelling and grammar errors.
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $35,800 – $43,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
APPLY HERE
by Kay Tay | Oct 16, 2023 | Uncategorized
Currently live in: Illinois, Kansas, Michigan, Minnesota, Missouri, Tennessee, Texas, or Wisconsin.
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.
This remote role reports to a Customer Support Team Lead. You must be available to begin in November, and you must live in the CST timezone.
You’ll Get To…
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role.
- Live Chat is our primary channel of support in this role.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues.
Who We’re Looking For
- Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
- Expertise with written communication and the ability to spot spelling and grammar errors.
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
- Currently live in: Illinois, Kansas, Michigan, Minnesota, Missouri, Tennessee, Texas, or Wisconsin.
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $35,800 – $43,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
APPLY HERE
by Kay Tay | Oct 16, 2023 | Uncategorized
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
This role is a work from home opportunity, which can be based anywhere in the United States.
A successful candidate will play a critical role in the quality of our RFP responses and the efficiency of the whole team. The Content Manager continuously strives to increase their knowledge of products and the industry to produce meaningful, repeatable, high-value content.
The Content Manager partners with subject matter experts and key stakeholders to proactively maintain assigned content libraries within our Medicaid Content Library to further streamline the production of RFPs and increase accuracy of responses. Additionally, the Content Manager serves as a consultant for content in review to improve first draft development.
Individual Accountabilities
- Maintain expert understanding of areas of focus, competitive intelligence, and Aetna Medicaid products and services.
- Support the content management lifecycle by working with subject matter experts to plan, create, manage, deliver, socialize, audit, archive, and track content.
- Write, edit, and proofread new content in accordance with internal procedures, standards, and proposal guides.
- Support knowledge sharing and training efforts by engaging subject matter experts to provide demos and trainings to the proposal development team.
- Find opportunities to work with subject matter experts and proposal development team members to develop and incorporate new content into the Medicaid Content Library.
- Confirm content within the Medicaid Content Library is well-organized, current, searchable, and achieves end-user expectations.
- Collaborate with marketing and cross-functional teams to help identify areas to improve storytelling and Aetna’s value proposition.
- Continually measure, monitor, and improve content delivery strategies; employing industry best practices and identifying opportunities to increase effectiveness and efficiency.
- Act as a consultant to proposal writers by providing guidance, information, insights, and recommendations to leverage content and improve responses for active proposals.
- Actively engage in team meetings and openly accept and share new ideas to drive innovation and creativity.
- Support the ongoing development of internal process and procedures.
Job Requirements
- Two plus years of experience in content management or proposal writing
- Two plus year of experience with Medicaid proposals
- Excellent written and verbal communications skills
- Knowledge and understanding of Microsoft Office products including SharePoint, Word, Excel, Teams, and PowerPoint
- Superior organizational, project management, analytical, and innovative problem-solving skills
- Extensive experience crafting convincing proposal responses
- Strong relationship building skills
- Self-starter with the ability to work well independently and as part of a team
- Knowledge and understanding of APMP and Shipley best practices
- Previous background working with a content management platform (Qvidian, RFPIO, Loopio, etc.) is preferred
- Ability to travel – up to 15%
Competencies
- Superior writing skills and ability to create compelling communications that conform to the Aetna Medicaid Proposal Style Guide.
- Strong project management skills, with the ability to manage multiple deadlines simultaneously.
- Excellent oral and written communication skills and keen attention to detail.
- Curiosity and eagerness to inspire others, investigate, learn, collaborate, and innovate, while bringing a positive, flexible attitude.
- Demonstrated ability to work well across departments/levels — including health plan leaders, proposal development, and marketing.
Education
Bachelor’s degree or equivalent experience
Pay Range
The typical pay range for this role is:
$75,400.00 – $162,700.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
APPLY HERE
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