by Irma Moore | Mar 21, 2024 | Uncategorized
- Manage multiple requests and priorities — exercising judgment, and seeing beyond the day-to-day to anticipate changing needs.
- Deliver timely, accurate and informative analyses and reports to business partners to support West IT operations.
- Filter Data by reviewing reports and performance indicators to identify and correct problems.
- Acquire data from primary or secondary data sources and maintain databases.
- Interpret data, analyze results using statistical techniques and provide ongoing reports.
- Transform datasets and quantitative analysis into compelling visuals.
- Develop and maintain dashboards and standard reports.
- Ad-hoc reporting as required.
- Implements process improvements to reduce manual efforts and delivery quality results in all reporting deliverables.
- Drive the evolution of solutions and ensure they meet requirements.
- Performs other duties as assigned.
Requirements:
- Ability to relate professionally with people, analytical abilities, maintain logs/records, motivate others, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
- Demonstrated ability to meet deadlines with high quality deliverables.
- Excellent written and verbal communications skills.
- Ability to work independently and deliver quality results in a fast-paced environment. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Strong creative vision with an understanding of business objectives.
- Advanced Microsoft Office skills including Outlook, Excel, and PowerPoint required.
- Aptitude to rapidly learn other relevant tools (e.g. Power BI, Tableau, SQL Server, etc.).
- Must have the ability to build collaborative relationships.
- Bachelor’s Degree in appropriate field of study or equivalent work experience (7+ years).
by Irma Moore | Mar 21, 2024 | Uncategorized
Job Responsibilities
- Monitoring and maintaining adherence and compliance to quality standards on an ongoing basis.
- Overseeing multiple application programming and analysis projects which include development, installation and maintenance of application programs.
- Maximizing staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
- Analyzing applications to ensure that all systems that are developed, meeting business needs and specifications.
Job Qualifications
Education
- Bachelor’s Degree in a Computer Sciences related field or equivalent work experience
Experience
- 8 years – Extensive systems analysis, design and project management experience required.
- 3 years – Management and/or leadership experience required
Skills\Certifications
- Proven technical background with a history of relational database and data warehousing technologies.
- Ability to design and develop using service oriented architecture and object oriented architecture design patterns
- Proven skill with information technology in use at BCBST is required
- Ability to conceive and deliver innovative solutions
- Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
- Strong interpersonal and organizational skills
- Ability to establish and maintain a high level of customer trust and confidence
- Must be able to communicate effectively with both technical and non-technical co-workers
by Irma Moore | Mar 21, 2024 | Uncategorized
- Collaborate with cross-functional production teams to investigate and resolve incidents promptly.
- Utilize strong analytical skills to identify the root cause of events affecting operational processes.
- Actively contribute to the development and implementation of action plans for incident resolution and prevention.
- Identify and implement opportunities for improvement in documentation, operational processes, and agent knowledge/behavior.
- Work closely with teams such as OCC, IPM, DevOps, Networking, and DBA to ensure seamless operations and optimal system performance.
- Provide expertise in troubleshooting and resolving technical issues related to payment processing.
Qualifications
- 5 years experience in the Payments/FinTech industry.
- Proven Experience in a technical oriented role in an International Company
- Strong analytical and problem-solving skills.
- Proven ability to collaborate effectively with cross-functional teams.
- Experience working with OCC, IPM, DevOps, Networking, and DBA teams.
- Experience working with Sales, Relationship and Account Management teams
- Excellent communication skills and the ability to articulate complex technical issues to non-technical stakeholders.
- Demonstrated commitment to continuous improvement in operational processes.
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by Irma Moore | Mar 21, 2024 | Uncategorized
OCATION:REMOTE
Position: QUALITY CONTROL
Job Description:
Entry level job duties include but not limited to:
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
- Resolving discrepancies in information and obtaining further information for incomplete documents.
- Reports directly to Quality Control Lead/Manager
- Completes Data Entry of all requests
- Records any relevant notes on specific requests for further/proper handling throughout the request life cycle
- Identify and accurately classify each request
- Uphold HealthMark Group’s values by following our C.R.A.F.T.
- Work quickly to meet the high-volume demand
Requirements:
- 40 wpm
- High Internet speed quality
- Goal oriented, focused on ensuring accuracy and speed
- Computer literacy and familiarity with various computer programs such as
- Attention to detail
- Knowledge of grammar and punctuation
- Ability to work to time constraints
by Irma Moore | Mar 21, 2024 | Uncategorized
- Synthesize and translate information submitted by service providers about programs and services into clear and plain language, using guidance from an established Taxonomy service coding system, Inclusion Policy, and Style Guide.
- Applies professional Information and Referral membership organization Inform USA industry standards and Iowa Compass standards to the database content.
- Documents all actions taken on record listing updates and communication with service providers to manage personal workflow.
- Creates and maintains record listings in a resource database of organizations that provide programs and services for Iowans with disabilities.
- Communicate effectively through various forms of communication (phone, email, Zoom) with service providers throughout the state and nationwide.
- Research and gain knowledge of the complex systems of support for Iowans with disabilities and their families for understanding, to share information with the team, and to accurately add new services to database record listings.
- Analyzes data for quality improvement and information dissemination initiatives.
- Represent Iowa Compass by providing information about the program’s mission to internal and external stakeholders.
- Assists service providers in completing an annual verification to ensure their organization’s programs and services are accurately listed.
- Contribute ideas and work collaboratively with the Iowa Compass team.
- Reports regularly to the Iowa Compass Program Manager on the status of activities. Reports on the status of tasks and projects to the Database Administrator, as requested.
Required Qualifications:
- Bachelor’s Degree in related field or equivalent combination of education and experience in data curation and analysis.
- Inform USA’s Community Resource Specialist – Database Curator (CRS-DC) certification required at time of hire, or within 18 months of employment.
- One year experience providing data analysis, including the ability to become proficient in learning new and changing applications and software.
- Extensive proficiency in working with various communication tools (Skype, Microsoft Teams, Microsoft SharePoint, Zoom, etc.) including being able to perform in an online work environment.
- Excellent written and verbal communication skills, ability to quickly develop rapport.
- Experience successfully working in a position requiring independent judgement including effective task management that requires a high level of attention to detail, prioritization, effective communication, and critical thinking.
- Experience working as a cooperative and interactive member of a remote team.
- Ability to travel occasionally for professional conferences or team events at the Center for Disabilities and Development.
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