Technical Payments Expert

  • Collaborate with cross-functional production teams to investigate and resolve incidents promptly. 
  • Utilize strong analytical skills to identify the root cause of events affecting operational processes. 
  • Actively contribute to the development and implementation of action plans for incident resolution and prevention. 
  • Identify and implement opportunities for improvement in documentation, operational processes, and agent knowledge/behavior. 
  • Work closely with teams such as OCC, IPM, DevOps, Networking, and DBA to ensure seamless operations and optimal system performance. 
  • Provide expertise in troubleshooting and resolving technical issues related to payment processing. 


  • 5 years experience in the Payments/FinTech industry. 
  • Proven Experience in a technical oriented role in an International Company 
  • Strong analytical and problem-solving skills. 
  • Proven ability to collaborate effectively with cross-functional teams. 
  • Experience working with OCC, IPM, DevOps, Networking, and DBA teams. 
  • Experience working with Sales, Relationship and Account Management teams 
  • Excellent communication skills and the ability to articulate complex technical issues to non-technical stakeholders. 
  • Demonstrated commitment to continuous improvement in operational processes. 

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