- Collaborate with cross-functional production teams to investigate and resolve incidents promptly.
- Utilize strong analytical skills to identify the root cause of events affecting operational processes.
- Actively contribute to the development and implementation of action plans for incident resolution and prevention.
- Identify and implement opportunities for improvement in documentation, operational processes, and agent knowledge/behavior.
- Work closely with teams such as OCC, IPM, DevOps, Networking, and DBA to ensure seamless operations and optimal system performance.
- Provide expertise in troubleshooting and resolving technical issues related to payment processing.
Qualifications
- 5 years experience in the Payments/FinTech industry.
- Proven Experience in a technical oriented role in an International Company
- Strong analytical and problem-solving skills.
- Proven ability to collaborate effectively with cross-functional teams.
- Experience working with OCC, IPM, DevOps, Networking, and DBA teams.
- Experience working with Sales, Relationship and Account Management teams
- Excellent communication skills and the ability to articulate complex technical issues to non-technical stakeholders.
- Demonstrated commitment to continuous improvement in operational processes.
