by Irma Moore | May 7, 2024 | Uncategorized
Your role in our mission
- Prepare, package, coordinate and implement production release and fixes. Identify and advise on issues and necessary remediations as appropriate.
- DDL/DML expertise, optimizing and performance tuning using execution plans, SQL Profile and Database Tuning advisor. Application development or PowerShell automation experience a plus.
- Troubleshoot application database connectivity, SQL Server issues, query performance, disaster recovery and other issues.
- Ability to work independently and as part of a team, under close deadlines and potentially stressful situations.
- Ability to manage multiple priorities, deliverables, and responsibilities.
- Develops and utilizes best practices, checklists and defined processes.
- Support during non-regular hours, nights, weekends, may be required.
- Agile/Kanban, HIPAA, Health Care (Medicaid) familiarity a plus.
- Demonstrated desire and capacity to learn new technical skills
- Assists in the design of basic technical programs for projects or enhancement to existing programs.
- Monitors database activity and files usage, and ensures necessary resources are available. Determines data to collect and analyzes information Investigates and resolves technical database issues of significance.
- Oversees the analysis and determination of database performance characteristics, informational needs and elements, data relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities for more complex databases.
by Irma Moore | May 7, 2024 | Uncategorized
This is a full-time, remote role with opportunities to manage others as the business grows. Typical weekly responsibilities include:
- Overseeing staff accountants and providing feedback through regular one-on-one meetings
- Posting weekly or monthly activity for clients into their cloud-based accounting system
- Performing month-end reviews and reconciling accounts against bank and credit card statements
- Generating journal entries and any other accruals or adjustments needed for our clients
- Utilizing web-based tools to process payments for clients that utilize outsourced A/P functions
- Generating monthly or quarterly reporting dashboards for clients
- Responding to client inquiries for information about transactions, and assisting them with minor technical issues in the stack of technology we’ve designed for them
- Assisting with running payroll for clients as needed
- Processing monthly and quarterly sales tax returns
- Provide training to clients on the various systems they use as needed
by Irma Moore | May 7, 2024 | Uncategorized
This is a Remote/Work from Home position reporting to the CEX Manager.
What you will do:
- Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
- Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier III support.
- Providing basic user training in support of off-the-shelf applications and office products.
- Performing remote system repair using remote tools (cobrowse).
- Maintaining and updating records and tracking databases.
- Collaborating with Tier III team members and departmental leadership to resolve emergent customer impacting issues.
- Using best practices and knowledge of internal or external business issues to improve products or services.
- Meeting departmental performance KPIs, goals, objectives, and responsibilities.
- Escalates, monitors, tracks, and reports on problems in appropriate trouble management systems to ensure timely resolution and accurate issue documentation.
- Demonstrates ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes.
- Establishes and maintains effective relationships with customers and appropriate follow-up.
- Demonstrates knowledge and application of company policies and procedures while applying sound judgment within scope of support.
by Irma Moore | May 7, 2024 | Uncategorized
Partner with Cross Functional stakeholders to develop training materials, enablement tools, and presentations.
· Design courses, tutorials, guides, webinars, and demos for various skill levels.
· Facilitate internal and external training sessions on Quickbase capabilities.
· Co-facilitate internal product training for employee onboarding and ongoing skill development.
· Design and conduct advanced product training for specialized teams or individuals.
· Evaluate training effectiveness through assessments and feedback mechanisms.
· Provide responsive support and personalized guidance to Quickbase users.
· Stay informed about Quickbase updates and industry trends for training.
Qualifications:
· Bachelor’s degree preferred in relevant fields: Education, Computer Science, IT, or Business Administration.
· 1-2 years of Customer Success or related experience.
· Demonstrated Quickbase experience, showing mastery of functionalities and customization preferred.
· Expertise in training content creation and delivery, with proficiency in instructional design principles.
· Proven ability to facilitate effective, engaging in-person and virtual training sessions.
· Possess strong communication skills with the ability to translate complex technical subjects into understandable and engaging content.
· Strong analytical skills for assessing training needs and driving continuous improvement.
by Irma Moore | May 7, 2024 | Uncategorized
- Work with cross-functional teams to streamline reporting/dashboards to drive efficiency.
- Assist with building quarterly and annual business reviews including data pulls, analysis, and creating graphs and charts.
- Learning and Improvement
- Committed to continuous learning and improvement in the field of programmatic data analysis including the capability to interpret data, extract insights, identify correlations, and make data-driven recommendations.
- Continuous learning of the prominent technologies within ad tech: bidstreams, DSPs, ad serving, programmatic buying, measurement and data targeting
- Perform project-based work as needed
Required Qualifications & Skills:
- Minimum of 2 years coordination role experience in a programmatic advertising role such as sales, optimization strategy, account management, data analytics, marketing or similar type organization.
- Skilled in reviewing complex reporting with the ability to use data and reporting tools to solve problems and identify opportunities.
- Very organized with great attention to detail
- Excellent written, oral communication and presentation skills
- Strong team player, as well as an efficient individual contributor
- Proficient knowledge of Excel and PowerPoint
- BA / BS degree or a equivalent work experience
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