Remote -Technology Technical Support Representative

by Irma Moore | Aug 29, 2024 | Uncategorized

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Responsibilities

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all Teleperformance policies.

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

What We’re Looking for

• Over 18 years of age

What We Prefer

• HS Diploma or equivalent
• Comfort with desktop computer system
• Proven oral & written communication skills
• Familiarity with personal computers, operating systems, software, and computer terminology
• Demonstrated problem solving skills
• Ability to work independently and multi-task

Work from Home Requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Grants Consultant

by Irma Moore | Aug 29, 2024 | Uncategorized

Overview

Grants Consultant – Grants Practice Area

Hanover Research

Remote Opportunity

Hanover’s Grants Consultants work alongside Content Directors and Researchers providing grant support services to Hanover’s higher education clients. The Grants Consultant will be responsible for assessing appropriate fit of highly technical funding programs, consulting with clients on concept development, revising proposal narratives to ensure competitiveness against funder requirements, and conducting grantsmanship trainings in both web-based and in-person settings. This is an ideal role for those with a passion for getting to know academic programming intimately and then helping clients to become more effective in carrying out their institutional missions. Experience with K-12 and healthcare programming and funding agencies is desirable but not required. This position will report directly to a Managing Grants Consultant.

Responsibilities

•    Review and revise education-, STEM- and/or healthcare-focused proposal narratives to optimize competitiveness;
•    Work closely with clients to create strong grant proposals from conception to submission;
•    Provide highly professional consultative service to clients throughout the grant writing process;
•    Manage remote proposal development teams to ensure all proposals are submitted in a timely manner;
•    Independently create client-ready deliverables with minimal guidance or oversight;
•    Manage tight deadlines to create proposals and deliverables requiring few edits quickly;
•    Leading skills-based grantsmanship trainings, both virtually and in person. 

Qualifications

•    Experience writing and researching for an education audience;
•    Ability both to accept and to provide constructive feedback;
•    Strong fact-checking, writing, and editing skills in the English language;
•    Experience facilitating team training;
•    Strong interest in prospect research, funding strategy, grant writing, and the organizations we serve;
•    Excellent organizational skills and attention to detail;
•    Excellent interpersonal and communication skills;
•    Ability to work quickly and independently with minimal guidance or oversight;
•    Ability to work under pressure and multitask in a fast-paced environment;
•    Demonstrable problem-solving skills and work ethic;
•    Proven academic achievement;
•    High comfort level with Microsoft Office applications, such as MS Word, MS Excel, and MS Power Point. 

Education Requirement
A bachelor’s or master’s degree in an education or technical writing related discipline, though candidates with relevant experience who hold other degrees will be considered. Ph.D. preferred.
 
Experience Requirement
3-5 years’ experience as a grant writer, reviewer, and/or editor with hands-on proposal support and/or grant writing experience. Prior experience working with federal funding agencies, namely Department of Education is required. Experience with K-12 and healthcare programming and funding agencies (e.g. HRSA, ACF, etc.) is desirable, but not required. 

Location
Arlington, VA or Remote
 
Benefits

• Starting at 18+ days Paid Time Off
• 15 observed holidays, including Juneteenth and Indigenous People Day and an additional 3 floating days in a calendar year (14 in total)
• 401(K) employer matching program
• Comprehensive health and dental benefits package
• Health and wellness packages with discounts to local gym
• Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA
• Community service opportunities

Compensation:  

Hanover Research strives to create compensation and benefits programs that are competitive, equitable and fair.  The compensation range for this role at the company is $79,780 – $123,640. Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience.  Our base pay range is determined by the role and the market.  

Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help you plan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careers page or please talk to your Recruiter to learn more.  

How to Apply: 

If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your resume, and, in lieu of a writing sample for the preliminary review, please submit a list of grants you’ve authored or co-authored which includes the grant name, the agency, your role in the process, and the year worked. 
  

If you are interested in the prospect of working for a dynamic, fast-growing company, we encourage you to submit your resume and any other supporting materials.   

Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via email [email protected] All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.    

About Hanover Research:  
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit www.hanoverresearch.com  

Hanover Values: 

• Business Building – We build our business quickly and intelligently and we help our clients do the same  
• Thought Leadership and Innovation – We strive constantly to deliver better information in a better way  
• Service – To our clients and our community, service is our guiding principle  
• Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best  
• Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves  

Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination. 

Software Engineer III – Electronic Health Records

by Irma Moore | Aug 29, 2024 | Uncategorized

Why join Nextech?

We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary:

The Software Engineer III role is primarily devoted to designing and developing next generation software for the Nextech product suite. In this role, you will work within a team of talented, motivated individuals who are passionate about developing high quality software products that engage users and enable them to work efficiently. The Software Engineer III has acquired technical knowledge, analytical, and problem-solving skills in more than one area of development, and is able to show flexibility in the tasks that they perform. The ideal candidate is collaborative, curious, creative, versatile, organized, and is intrinsically motivated to continuously improve themselves and others around them.

Essential Functions

• Build Software in a SCRUM Environment
• Code in C#, JavaScript, SQL, using Angular for responsive UIs.
• Participate in SCRUM activities (stand-ups, planning, retrospectives).
• Collaborate with UI/UX designers and backend developers for seamless integration.
• Embrace Best Practices in Software Development
• Adhere to coding standards; write readable, scalable code.
• Develop unit tests to ensure functionality; use CI/CD for automation.
• Stay updated on software development trends to improve skills.
• Perform Mutual Code Reviews
• Engage in code reviews, providing constructive feedback.
• Use review tools efficiently; uphold coding standards.
• Resolve issues raised in reviews promptly.
• Cooperate with Team, Scrum Masters, and Product Owners
• Support the scrum master in removing sprint impediments.
• Clarify requirements with product owners; provide development estimates.
• Aid team members in meeting sprint goals; contribute to process improvements.

Minimum Requirements

• Solid knowledge of C#, Angular, and SQL
• Minimum of 7+ years industry experience 
• Minimum of 3+ year using Microsoft SQL Server and writing advanced queries
• A well-rounded, full-stack approach to development
• Experience with the development of robust, scalable micro-service back ends
• Willingness to mentor junior Engineers
• A desire to build zero-downtime deployments through coding innovation
• Experience delivering a product to market
• The ability to write clean code, a love of unit testing, and the need to have your software to be usable from the very beginning
• Personal drive to work in a dynamic environment where you can develop your skills while taking ownership and pride in everything you build
• An appreciation for open and constructive dialog with your fellow team members
• Understand what DevOps should truly mean to a strong, cross-functional team

Working Environment/Physical Demands

• Working Environment:
• Remote
• Physical Demands:
• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.

Total Rewards

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Generous annual bonus opportunity
• iCREATE Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options

Epic Inpatient Orders Analyst

by Irma Moore | Aug 29, 2024 | Uncategorized

Description

Prominence is looking for a senior Epic Inpatient Orders Analyst to assist with a hospital implementation project.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

Your Role

Our consultants guide our customers through complex technology requirements to summit the challenge at hand. You will need to be able to create order out of chaos, and compile ambiguous information into tactical action plans.

Our ideal team members are humble, smart, and driven to ensure our customer’s success. This includes a passion to deliver high-quality results, while teaching our counterparts how to fish and grow the skills needed to support and expand upon the deliverables of our projects.

If this sounds like you, and you meet the requirements below, we encourage you to apply. If you know of someone else how would be a great fit, let us know!

Requirements

As a member of our Epic Consulting team, you’ll work closely with our customers to implement and optimize their Epic workflows. In addition to your Epic project work, you will help mentor and grow our customer’s teams, escalate issues, and guide projects to a successful outcome.

Key Responsibilities

Perform Epic-related consulting and advisory services, including but not limited to the following:

• Apply technical expertise to implement and optimize EMR workflows and data capture.
• Mentor customers to up-level their system knowledge and analyst skills.
• Analyze operational and business requirements, and translate into system configuration.
• Create build documentation and workflow diagrams.
• Track and resolve project risks and issues.
• Lead meetings and participate in ongoing work-product coordination.
• Transparently report on project status and deliverables.
• Develop robust knowledge transfer documentation to hand-off deliverables to customer teams.
• Additional duties as may be required to successfully deliver a project.
• May be invited to participate in corporate functions, events, and meetings.

Desired Qualifications

• Active Certification(s): Epic Inpatient Orders
• 5+ years of experience as an Epic analyst or project manager
• Epic implementation and optimization experience
• Experience with EMP templates, SER build, and provisioning
• Demonstrated ability to deliver successful projects remotely

Success Criteria

Successful team members at Prominence display the following:

• High degree of professionalism; treats others with respect, keeps commitments, builds trust within a team, works with integrity, and upholds organizational values.
• Highly organized; able to manage multi-faceted work streams.
• Self-motivated; able to maintain schedule, meet deadlines, and monitor your personal work product.
• Highly adaptable; able to acclimate quickly to new project assignments and work environments.
• Creative; not paralyzed by problems and able to work collaboratively to find novel solutions.
• Clear communication skills; ability to clearly convey messaging that resonates with your audience, in clear and concise written and verbal communications.
• Can smell smoke and anticipate issues before they arise, ability to escalate effectively.
• Passion to mentor and guide others.

Benefits

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short Term & Long Term Disability
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund
• Technology Stipends (for Qualifying Roles)
• Work From Home
• Charitable Giving to Causes You Believe In

Employment Eligibility

Must be legally authorized to work in the United States without sponsorship.

Business Analyst – NetSuite Focus

by Irma Moore | Aug 29, 2024 | Uncategorized

Atlanta – Remote

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

The Business Analyst for the Finance and Accounting team is essential to enhancing and optimizing our financial systems, including serving as the NetSuite Administrator. The Business Analyst is responsible for analyzing financial data, identifying trends, and implementing strategic solutions to improve financial processes and reporting. This position requires a strong background in finance and accounting, proficiency with NetSuite, and the ability to leverage technology to drive business

Responsibilities

• Oversee the management and optimization of financial systems, with a primary focus on NetSuite, ensuring they meet the evolving needs of the company.
• Analyze financial data to identify trends, variances, and opportunities for improvement. Provide insights and recommendations to support strategic decision-making.
• Collaborate with cross-functional teams to identify, design, and implement process improvements that enhance efficiency and accuracy in financial operations.
• Develop and maintain custom financial reports and dashboards to provide real-time visibility into financial performance for management and stakeholders.
• Ensure seamless integration of NetSuite with other business systems (e.g., Concur, Salesforce, Jitterbit, Customer Portal, Paystand, ZIP) to streamline data flow and improve operational efficiency.
• Lead and participate in financial system projects, including upgrades, enhancements, and new implementations. Ensure projects are delivered on time and within scope.
• Provide support and training to finance and accounting team members on the effective use of financial systems and tools.
• Maintain up-to-date process documentation, system configurations, and user guides. Ensure all documentation reflects current practices and system capabilities.
• Ensure financial systems and processes comply with GAAP, SOX, and other regulatory requirements. Implement controls to safeguard data integrity and accuracy.
• Assist with special projects and initiatives as assigned by management to support the company’s growth and strategic objectives.

Qualifications 

Minimum Qualifications  

• NetSuite Technical Expertise:
  • Minimum 3-5 years of experience in financial operations or similar role, with at least 1-2 years of experience as a NetSuite Administrator or in a similar capacity.
  • Strong understanding of NetSuite saved searches, reports, SuiteAnalytics, and dashboards.
• Integration: Experience integrating NetSuite with other business systems using middleware tools (e.g., Celigo, Jitterbit, MuleSoft).
• Programming: strong understanding of relational databases and scripting logic with experience writing and running SQL queries and auditing script logic.
• Reporting and Analytics: proven experience in financial data analysis and reporting, with practical knowledge of at least one business intelligence tool such as NetSuite Reporting, Power BI, Tableau, or Looker.
• Planning and Budgeting: Experience with at least one planning and budgeting tool such as Oracle EPM, NSPB, or Adaptive.
• Excellent problem-solving skills and a strategic mindset.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong verbal and written communication skills.
• Advanced proficiency in Excel and other financial analysis tools.

Preferred Qualifications 

• Bachelor’s degree in Accounting, Finance, Information Systems, or a related field.
• NetSuite Administrator, NetSuite ERP, and/or SuiteFoundation Certification.
• Experience with SuiteScript, SuiteFlow, and SuiteBuilder.
• Experience in the SaaS industry and subscription-based billing.
• Background working within a GAAP and SOX controls environment.
• Experience with integration solutions and workflows, particularly Celigo.

Travel Required

None

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app, MoveSpring, and Employee Assistance Program
• Remote work stipend for internet, cell phone, office furniture and supplies
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We’re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we’re here to ensure a seamless experience as you explore opportunities with our team.