by Irma Moore | Sep 10, 2024 | Uncategorized
Location
Our Team Lead, Technical Accounts, AMER East will be an integral part of our Client Services team in North America. This role is based remotely in the Central or Eastern time zones.
Who We Are
DoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.
Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money.
The Opportunity
As a Lead Technical Account Manager (TAM Lead), you will manage a team of Technical Account Managers and together will help, and challenge, our customers to harness the power of public cloud technologies in the most efficient and effective way. Alongside customer-facing tasks, you will deliver departmental initiatives and support team development, working closely with your team to understand and achieve their goals. We are a collaborative team that supports individual, and team, professional growth by providing customers with high-level, and hands-on, assistance with GCP and AWS.
We work side-by-side with our customers to educate, mentor, advise and solve problems so they are getting the most out of what the cloud has to offer.
This is a player-coach role with 70/30 split between leadership and hands-on work.
Responsibilities:
- Establish monthly and quarterly KPI’s with leadership and coach your team to consistently exceed those goals
- Oversee day-to-day team operation and performance, and exceed business KPIs
- Work to normalize and standardize communication and outreach between DoiT and customers/vendors
- Discover training needs and provide coaching for your team on DoiT processes, sales skills, and/or public cloud knowledge. Serve as the first-line escalation point for technical, or business, related challenges, as well as friction points between DoiT and AWS/GCP.
- Collaborate with DoiT Cloud Reliability Engineering team & vendor support teams to ensure end customers have the collaboration needed for technical support, deployment planning, and project management
- Work with Account Management leadership and the individual FSRs/AMs to deliver QBRs to cloud vendors and mutual customers, when needed
- Templatize reviews with customers – tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement
- Maintain deep knowledge, context, & ownership of the DoiT Cloud Products
- Collaborate with cross-functional teams in marketing, sales, and Client Services operations to ensure input is captured, and your plan for customers is widely understood
- Support and cover the Central/East Coast territory, which includes TAMs, and customers, in Central and Eastern time zones
- Assist with hiring and evaluate talent across the North America region
- Serve as the primary contact to build and maintain relationships to influence long-term strategic direction, and act as a trusted advisor for 2-3 strategic customers
- Engage with client organizations to effectively position Google Cloud Platform and/or AWS solutions
The ideal candidate has:
- Deep technical experience with at least associate level certifications and 5+ years of experience working with AWS, GCP, or other major public cloud – mandatory
- Deep understanding of FinOps framework and FinOps Practitioner certification
- Strong technical skills that enable you to engage productively with DoiT and vendor technical teams
- Ability to adapt to fast-changing nature of public cloud market: pivot and learn quickly
- Ability to lead and influence a team
- Strong executive presence in a customer-facing role
- Strong verbal/written communication skills
- Are you a Do’er?
- Be your truest self. Work on your terms. Make a difference.
- We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
- What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.
- Sounds too good to be true? Check out our Glassdoor Page.
- We thought so too, but we’re here and happy we hit that ‘apply’ button.
- Unlimited PTO
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
- Many Do’ers, One Team
- DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
by Irma Moore | Sep 10, 2024 | Uncategorized
We are seeking a Manager of Cybersecurity Governance to join our dynamic team reporting to the Head of Cybersecurity Governance and Risk. This role will lead the development of a comprehensive technology and cybersecurity governance framework tailored to our on-premise and SaaS environments. This role is critical in ensuring that our company’s technology and cybersecurity practices are compliant with regulatory requirements and industry standards, while also effectively identifying risks.
Members of the Cybersecurity Governance team are motivated, detail-oriented, and thrive in a collaborative environment where they will add value to key business partners. This position will require you to be adaptive, willing to drive change and innovation, and work in a fast-paced environment requiring collaboration and the ability to organize and prioritize assignments.
Our Cybersecurity team works remotely; however, we prefer you live within driving distance to a corporate office for the occasional office connectivity days. Office locations including Baltimore, Wilmington DE, Charlotte NC, Dallas/Fort Worth, Phoenix/Tempe, Evansville, IN, and Chicago.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Responsibilities:
- Establish and maintain a security governance framework based on the National Institute of Standards and Technology (NIST) Cybersecurity Framework to ensure effective oversight and accountability.
- Oversee the technology and cybersecurity policy program, which includes policy and control drafting, facilitating cross-functional input, and enforcement of policies, procedures, and controls.
- Develop and build the controls matrix in alignment with multiple frameworks, including SOC2, CIS, PCI and NIST 800-53.
- Lead an annual technology and cybersecurity risk assessment.
- Educate, influence and provide clear directives for technology projects, either directly or through committees, to ensure the consistent application of policies, standards and controls across all technology projects, systems and services.
- Partner with cybersecurity architects, engineers, and technology operations teams to ensure governance programs for access privileges, applications, cloud environments, asset management, artificial intelligence, and other technology functions are implemented and maintained according to cybersecurity standards and guidelines.
- Lead a metrics and reporting program to measure the efficiency and effectiveness of the cybersecurity program for senior management providing insights, trends and recommendations.
Qualifications:
- Bachelor’s Degree with a focus in Cybersecurity, Information Technology disciplines or equivalent experience.
- Minimum of 5 – 7 years of experience in planning, designing, implementing and managing technology and cybersecurity governance and controls framework in the financial industry or other regulated industry.
- Minimum 3 – 5 years in a leadership role with a strong ability to influence peers, leaders and team members at all levels and across functional lines.
- In-depth knowledge of cybersecurity frameworks, such as NIST, SOC2, and CIS.
- In-depth knowledge of cybersecurity laws and regulations, industry standards and best practices including GLBA 501(b), NYDFS and PCI.
- Excellent verbal and written communication and presentation skills with the ability to prepare and deliver complex data in a way that is concise/understandable.
- Strong organizational and program management skills. Ability to effectively respond to shifting priorities and assignments.
- Sound analytical, problem solving and research skills.
- Proficient in computer skills in Microsoft Office suite – Word, Excel, and PowerPoint.
- Familiarity with automated control mapping tools such as Anecdotes, Hyperproof, or equivalent software a plus.
- Self-motivation with proven ability to be adaptable to a dynamic, fast-paced work environment with multiple priorities and strict timelines
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
- And more
#LI-DWB
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
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by Irma Moore | Sep 10, 2024 | Uncategorized
Job Description
Senior Manager Social Creative Content
Location: Remote
Duration: 6 months with possible contract to hire/ with possible extension
Description:
This candidate will help the Director of Social Creative craft creative content strategy for always-on content across Instagram, TikTok, YouTube/YouTube Shorts, as well as other channels such as Threads and Pinterest.
Deep experience simplifying business priorities and briefs into repeatable and ownable franchises, series, and tactics to brief creative production is a must.
You should be steeped in beauty culture and have experience with brand building and brand narratives.
You come from either an art/visual or copy/editorial background, but have overseen creative direction for both and know how to cast vision, brief, and give feedback to get the best creative output.
You’re also a blend of creative and strategic, being highly flexible and knowing how to navigate at the speed of social and culture, ideating real-time.
Skill Required / Desired
8+ years experience Required
Content, editorial, and/or creative strategy with art direction background require Required
Dedicated social experience required Required
Beauty and retail experience highly preferred Required
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
by Irma Moore | Sep 10, 2024 | Uncategorized
Description
We are seeking a Business Operations Analyst to join our team, based in Point Pleasant, New Jersey. This role is essential to our operations sector, with a focus on handling customer applications and ensuring accurate records. You will be working in a remote setting, offering a long term contract employment opportunity.
Responsibilities:
• Utilizing a CMMS system to manage and review work orders.
• Identifying the services that need to be provided based on the reviewed work orders.
• Entering relevant data into the CBRE side after identifying the service.
• Engaging with clients and resolving their inquiries efficiently.
• Maintaining a detailed record of customer credit.
• Processing customer credit applications with accuracy and efficiency.
• Implementing problem-solving skills to deliver on client needs daily.
• Monitoring customer accounts and taking necessary action when required.
• Maintaining a detail oriented business setting standard in all operations.
• Actively participating in client-facing tasks and maintaining strong client relationships.
Requirements
• Demonstrated experience in Business Operations
• Proficiency in Operations and Review
• Familiarity with Work Orders and Client Side Scripting
• Experience with CMMS System
• Ability to pass a all candidates required to undergo drug screening
• Knowledge of Go language is a plus
• Previous experience in a similar role is preferred
• Ability to work independently and in a team
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Proven analytical and quantitative abilities
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Bachelor’s degree in Business, Finance, or a related field is preferred
by Irma Moore | Sep 10, 2024 | Uncategorized
This is a remote position.
Third shift schedule, including weekends. Four 10-hour days per week.
We are seeking an Operations Representative (‘Safety Analyst’ title internally) to join Gaggle’s Operations Team in reviewing and analyzing online activity of K-12 students. This is a unique opportunity that offers a chance to make a real difference in the lives of millions of students across the country. This position requires focus and dedication to make quick and accurate decisions on repetitive work.
This team is credited with uncovering bullying, threats of violence, suicide attempts, self-harm situations, domestic abuse, mental health struggles, drug abuse, and many other situations where a student needs intervention from a caring adult.
What you will be doing
- Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts
- Communicating with our customers, designated emergency contacts, at a school district to relay important information
- Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner
- Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe
- Recording and maintaining concise notes regarding each incident in Salesforce CRM
- Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy
- Working closely with department leadership to develop processes and procedures to reach company goals
- Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team
- Operating as a single contributor on a team with a high level of ownership of individual outcomes
What you should have
- Experience using a variety of desktop and web-based applications. We use Salesforce, Service Cloud, Slack and Sling here at Gaggle
- Experience in crisis management, child advocacy, content moderation, or a related field or degree
- A strong comfort level in communicating sensitive information through email, text, and phone to convey the seriousness of a situation
- The ability to stay focused on the same task for long uninterrupted periods. You must be able to process large amounts of content quickly and accurately
- A passion for reading. You will read a lot of material as you review and analyze student content, so excellent reading comprehension is important
- Confidence to operate independently and autonomously within a virtual team environment and the ability to reach goals with minimal supervision
- A high degree of ownership of individual outcomes and contribution to the department and company goals.
- A passion for continuous improvement and a willingness to manage change with grace
- Fluency in Spanish is a plus
Additional Information
- Reports to Operations Supervisor
- This is a work-from-home position; a reliable high-speed connection and a private, dedicated work area with the ability to work for hours at a time with little to no disruption is required.
- It is important to note that in this position, you will be required to view content of a sensitive nature including exposure to graphic content that may contain nudity. Your workspace should allow for privacy so no other parties are exposed to this content.
- This role requires sedentary and/or light-duty office work as well as high visual acuity; candidates must be able to work for up to ten hours a day while looking at a computer screen, reading material on a computer screen and sitting for long periods of time.
- This team operates 24/7. Work days may require flexibility and extended hours depending on volume.
- The ability to reach expectations and manage work-life balance with minimal supervision.
The position offers a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision, an extensive Employee Assistance Program, and participation in the Company’s 401(k) plan with a 4% company contribution. Access to WorkLifeMatters Employee Assistance Program includes 6 free face-to-face counseling visits per employee/household member per year and unlimited telephone counseling 24/7/365.
3rd shift schedule, including weekends. Four 10-hour days per week.
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