Mid Level/Senior/Lead B2B Lifecycle Marketing Specialist

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Synthesize customer research insights, segmentation data, marketing trends, competitive landscape, and macro external factors to identify new strategic recommendations to improve marketing and business results.
• Drive ongoing growth campaign execution and testing initiatives for Credit Acceptance in digital and traditional marketing channels including but not limited to email, direct mail, social (paid and organic), paid search, display, SEO/content marketing and our site.
• Writes clear and concise creative briefs, test documents, test plans and strategies, driving continued performance and optimization against KPIs across channels.
• Leverage audience data to drive marketing innovations in segmentation, triggers, and channel strategies.
• Develop learning agendas and test plans to continually optimize creatives based on audience insights and in-market performance.

Knowledge and Skills:

• Fluent in business economics to understand where marketing creates leverage to drive growth.
• Can synthesize insights to identify new recommendations to improve marketing and business results.
• Experience developing an efficient and effective end-to-end funnel journey.
• Fluent in MarTech with a clear understanding of what capabilities can enable growth.
• Confident with interpreting analysis and structuring analytical requests.
• Hypothesis-led and data-driven in all marketing intent.
• Can break a strategy down into a structured testing plan / learning agenda.
• Can break a strategy down into an actionable plan that accelerates speed to market.
• Highly effective communicator who makes complex ideas easy to understand.
• Self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
• Operates with a growth mindset, displaying a strong aptitude for expanding their skillset.

Requirements:

• Bachelor’s Degree in Business, Marketing or Quantitative Field or equivalentexperience.
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of B2B lifecycle marketing experience focused on building customer centric campaigns throughout the customer journey in a marketing organization of at least 20 (client-side or agency).
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of cross-channel orchestration- email, digital, direct mail, events.
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of marketing automation experience (Eloqua, HubSpot, etc.).
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of marketing experience in financial services or other highly regulated industries.
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) writing creative briefs and partnering with creative teams.

Preferred:

• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) working with marketing technology platforms and tools.
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of experience in an agile operating model.
• Automotive industry experience.

Targeted Compensation:

Mid Level Specialist: $77,000 – $90,000 base salary + an annual bonus plan.

Senior Specialist: $106,000 – $123,400 base salary + an annual bonus plan.

Lead Specialist: $127,000 – $150,000 base salary + an annual bonus plan.

INDCSMP

#LI-Remote

#zip

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

Repossession Support Administrator

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

Job Description

About this Position:

• NOTE:  This position will work from home. At a future date, occasional planned travel to an office location may be required or, if local to one of our offices, an office work location may be assigned.
• Completes administrative tasks quickly, accurately and compliantly to provide the highest level of service for Insurance, Repossession, Redemption, Remarketing and other teams as needed.
• Provide administrative support for assigned tasks and any special projects for Insurance, Repossession, Redemption, Remarketing and other teams as needed
• Ensure that administrative tasks assigned are completed within service level expectations, and communicate with Third Parties, Repossession Contractors and Auctions to support completing assigned administrative tasks and special projects

Outcomes & Activities:

• Able to manage time well in an organized manner in a multi-task, production environment while being able to work directly with Repossession Contractors, Auctions, and various Credit Acceptance departments. Communicate with Third Parties, Repossession Contractors and Auctions by email and phone related to but not limited to:
• Transportation, sale and title notification issues for repossessed vehicles
• Invoices exceptions and payment reconciliation requests
• Repossession Contractor License, Insurance and Bond renewals
• Validate and submit Repossession Contractor and Auction expense approvals and corrections to ensure account balances are accurate, invoices are paid timely, and invoices reflect contracted or pre-approved rates
• Maintain system records regarding the Repossession Contractor’s operations and account specific information related to repossession
• Receive, review, timely process and image documents for Insurance, Repossession, Redemption and Remarketing
• Comply with Company policies, procedures and guidelines
• Adherence to the Operations Attendance policy
• All other duties as assigned

Knowledge & Skills:

• Diligent: Hard working, Conscientious, Sense of Urgency
• Effective: Problem Solver, Autonomous, Organized, Productive
• Validates: Information clearly and intuitively, protects all stakeholders, Accurate
• Educates: Identifies and closes knowledge gaps with all stakeholders, clear communicator
• Listens: Actively asks relevant questions to understand internal and external consumer’s situation, attentive
• Owns: Performance outcomes, receptive to feedback; applies feedback to improve; active participant in training and coaching sessions
• Promotes: Delivers superior Customer Service, positive and collaborative approach to creating resolutions; builds trust; remains professional

Requirements:

• Basic Knowledge in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
• Have a high-speed internet connection with a minimum of 15mbps download speed

Preferred:

• Excellent data entry problem solving, and organizational skills
• Experience supporting multiple departments in a fast-paced environment
• Experience in the finance or automotive industry

Start Date: ASAP

Training & Schedule Requirements:

• Training: 2 months of remote training. Training hours will be 7 am – 3 pm or 4 pm est.
• Schedule: Monday through Friday: 7am – 7pm, flexible 8 hour shift

Targeted Compensation: $16.50 – $18.00/hour based on experience.

Targeted Bonus: Uncapped quarterly bonus potential based on individual performance. The estimated average bonus target for this position is around $500/quarter.

INDSERMP #zip #LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Medical Records Abstractor (HSC2 – PROJECT) DOH8338

by Irma Moore | Sep 12, 2024 | Uncategorized

Medical Records Abstractor (HSC2)

This is a remote project position that will be funded through July, 2029

The Surveillance for Emerging Threats to Pregnant People and Babies Network (SET-NET), funded by the CDC, is dedicated to monitoring and understanding the health outcomes of communicable disease infections during pregnancy. Our focus is on conditions such as syphilis and hepatitis C, aiming to enhance clinical guidance, intervention programs, and services for pregnant individuals and their infants.

What You Will Do:

We are seeking a detail-oriented Medical Records Abstractor to join our team. In this role, you will review and abstract relevant medical information from Records and other relevant records systems, ensure accurate data entry into our REDCap database, and maintain data quality. You will also collaborate with external partners to obtain medical records and train new or temporary data abstractors.

Expectations and Responsibilities:

• Review and abstract relevant information from medical Records and records of pregnant individuals and their infants who test positive for Hepatitis C, Syphilis, and other public health concerns. Access and evaluate medical records in various formats (electronic, faxed, mailed) and document any missing information for follow-up.
• Conduct thorough Records reviews and input data into REDCap, cross-checking with other data systems for accuracy. Track and report progress, prioritize workflows to meet deadlines, and ensure compliance with confidentiality and privacy laws.
• Report data quality issues to program epidemiologists and assist with data management and surveillance efforts. Stay updated on technical methodologies and communicate changes to improve data abstraction processes.
• Represent SET-NET at CDC meetings, ensuring processes align with strategies to address health disparities.
• Train and lead new and temporary Medical Records Abstractors, providing guidance and support on data abstraction processes. Update training materials and manuals as needed.
• Coordinate with local health departments and tribal public health staff to access patient records and provide guidance on testing, treatment, and interventions for Hepatitis C and Syphilis. Offer health education materials and connect with available resources.
• Participate in public health emergency preparedness and response as needed, including actual events and training opportunities.

You Will Be Successful at the DOH If: 

• You embrace cultural humility by honoring diverse perspectives and cultures.
• You are committed to equity and inclusion, removing barriers, championing social justice, and fostering a sense of belonging.
• You use an outward mindset to make impactful contributions, blending your personal expertise with collaborative achievements.
• You excel at problem-solving and crafting effective solutions while communicating clearly across different mediums.
• You are dedicated to customer service and navigate diverse interactions to build strong organizational relationships.
• Your technical competence shines, making you an invaluable asset to our team!

Location and Flexibility 

We value work-life balance and offer the convenience of remote work with occasional in-person collaboration opportunities. Attending events or working In-office is rarely required and would be scheduled in advance. This is a remote/home-based position available to applicants residing anywhere in Washington State, as well as those living near the Oregon/Washington border and the Idaho/Washington border.

What We’re looking for – Required Qualifications:

We value all relevant experience, whether paid or unpaid. Your diverse experiences can make a difference in this role. You must meet one of the required qualification options listed.

• Option 1: Six (6) or more years of consultative or management experience working or volunteering in a clinical setting, health services program, public health, or other similar setting.

• Option 2: A Bachelor’s degree or higher in nursing, public health, health care administration, public administration, business administration or an allied field AND two (2) or more years of experience of the experience listed in option 1.

Preferred Qualifications:

The qualifications below are what would make you a strong fit for this role. While these aren’t required, having them can help you stand out as a candidate.

• Experience in data management, data cleaning, and medical Records abstraction
• Experience in clinical care and navigating various health information systems while following HIPPA guidelines.
• Ability to work independently and manage multiple tasks.
• Demonstrated experience working effectively and cooperatively with others in a team environment.
• Demonstrated experience with data entry using REDCap.
• Intermediate level experience using MS Word and MS Excel.
• Ability to interact effectively with persons from diverse cultural, socioeconomic, educational, and professional backgrounds and persons of all ages and lifestyle preferences.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about “Why DOH” by visiting Work@Health.

Who We Are:

OID: Empowering Communities and Saving Lives!

The Office of Infectious Disease provides services to prevent and control sexually transmitted diseases, HIV/AIDS, adult viral hepatitis and assesses the incidence and prevalence of these diseases. The office is also responsible for the HIV Client Services Early Intervention Program which pays for medications, insurance premiums and limited medical, mental health and dental care for low-income, eligible HIV-positive individuals. It tracks and assesses disease and health conditions by collecting, analyzing and evaluating data. It maintains databases that aid targeting resources toward current data trends.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We’re driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Conditions of Employment:

I am prepared, with or without accommodations, to do the following:

• Commit to a full-time 40-hour work week schedule (flexible work schedule requests must be approved supervisor).
• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
• Perform my job duties either remotely from home or in-person at the designated DOH site location.
• Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state. You must be able to legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
• Representation: This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Mission Control Analyst I

by Irma Moore | Sep 12, 2024 | Uncategorized

About Us:

DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.

DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay’s Press Center.

The Role:

In this role, you’ll utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners. Success in this role will rely on a combination of detailed understanding of DailyPay’s operational monitoring functions, attention to detail, and ability to execute tasks with high quality in a fast-paced environment.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

***Two Available Shifts: 11am – 8pm CT Monday thru Friday OR 11am – 8pm CT Friday thru Tuesday***

How You Will Make an Impact:

• Develop expertise in our product, configuration, and backend processes
• Monitor and manage DailyPay’s operational, risk management, and revenue dashboards/metrics
• Analyze and monitor operational data/trends to mitigate risk exposure
• Identify operational anomalies using data from multiple sources
• Investigate alerts and provide initial troubleshooting to prevent service outages
• Collaborate with internal teams to ensure processing is completed efficiently
• Report, troubleshoot, and manage incidents through to resolution.

What You Bring to The Team:

• Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment
• Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
• Ability to execute recurring tasks with a high level of accuracy
• Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
• Ability to take initiative and be proactive in problem-solving
• Flexible scheduling to meet needs outside normal business hours
• Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis

Nice to Haves:

• Strong and cross-functional communication skills
• Experience with payroll or money movement products, processes, and controls
• Experience in Technology or Financial Services fields

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

#BI-Remote #LI-Remote

Pay Transparency.  DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity. 

New York City

$59,000—$76,000 USD

Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)

$54,000—$70,000 USD

Remote, Standard

$51,000—$67,000 USD

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

Senior Researcher – Responsible AI

by Irma Moore | Sep 12, 2024 | Uncategorized

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We are seeking a highly-skilled and experienced Senior Applied Researcher in Responsible AI. In this role, you will incorporate the state-of-the-art in foundation model evaluation and responsible development and deployment of model applications, to ensure that they align with the company’s values and ethical standards. This instrumental role sits within our Responsible AI team, and your work will enable multi-functional teams to deliver safe and high-quality AI products to our customers.

For this role you will apply your background in rigorous evaluation methods in machine learning. Research areas of particular interest for this team include, but are not limited to rigorous evaluation of AI systems, including foundation models and their applications, advances in bias and fairness evaluation, and safety in real-world deployments.

eBay’s Responsible AI team takes a broad approach to evaluating foundation models that incorporate a variety of data modalities (language, vision, multi-modal, and structured data) and modern model architectures.

What you will accomplish:

• You will lead the application of end-to-end evaluation methods to understand how AI systems can be designed with equity, fairness, safety, and robustness as first-class concerns alongside business performance.
• Collaborate with applied researchers and applied engineering teams to drive multiple research projects.
• Formulate problems, gather data, generate hypotheses, develop and conduct model and algorithm evaluations, conduct studies and experiments, synthesize results, and enable tooling to deliver safe, ethical business applications.
• Act as a subject matter expert and inspiring leader in responsible AI, internally for the company and at industry conferences, and contribute to publications and thought leadership content.

What you will bring:

• PhD in Computer Science, Artificial Intelligence, Informatics, or related fields
• Deep understanding of responsible AI topics such as evaluation techniques for machine learning models and statistical approaches to evaluation and their relationship with legal, philosophical and socio-technical concerns.
• Research publications in prominent venues such as conference or journals, especially in the area of responsible AI.
• Expertise in socio-technical aspects of AI (e.g., equity and fairness, ethics, safety, robustness, in the context of AI/ML).
• Comfort with rapid and disciplined software development processes.
• Practical research experience and/or software engineering in collaborative, dynamic project settings.

Minimum Requirements:

• Master’s degree or PhD with relevant work experience in Computer Science, Artificial Intelligence, Statistics, Engineering, Informatics, or related fields with several years of experience in an industry research and development setting.
• Proficient understanding of fundamental AI and ML evaluation techniques.
• Practical experience with ML development pipelines and tooling.
• Proven expertise in many of these areas or interest in generalizing your contributions to a variety of modalities and model architectures.

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.$168,400 – $262,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.

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