Equipment Service Technician I

by Irma Moore | Sep 13, 2024 | Uncategorized

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.

The Equipment Service Technician is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. In this role, our ES Techs perform effective on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units primarily in a hospital environment under a highly regulated, time-sensitive environment. Working with cross-functional teams (Tech Support, Engineering, Service Contract Management), the ES Tech escalates issues appropriately and utilizes advanced technology platforms to complete compliance-regulatory requirements, resolve and document troubleshooting issues and improve the overall Customer experience. In addition, the technician will provide Customers with information, pricing and options, utilizing clear, proactive communications during all service phases to optimize Customer operations and provide a One of A Kind experience.

This is a remote based, customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Tennessee.  

Duties

Customer Focus & Retention – 30% 
Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Growth – 10% 

• Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.  
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.   
• Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.

Duties, cont’d

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
• Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.  
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software).  This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on site; Learning new technologies and software applications as they become available to improve productivity.
• With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff. 
• All other duties as assigned. 

Required Experience

• High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive). 
• Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.   
• Customer and team engagement experience. 
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems). 
• Effective written and verbal communication skills. 
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements. 
• Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography). 
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info). 

What we offer

• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
• Company provided credit card, iPhone & laptop
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off and paid holidays
• Extensive hands-on training and development
• Tuition assistance
• Opportunities for advancement

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  45886

Job Category:  Service/Technical Services

Nashville, TN, US, 37013

Staff Microsoft 365 Engineer

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!As a Staff Microsoft 365 Engineer, you will be a pivotal technical leader, responsible for the strategic direction, design, and management of the Microsoft 365 environment across the organization. With exceptional technical expertise, you will lead high-impact projects, drive innovation, and solve complex technical challenges. In this role, you will collaborate with cross-functional teams, mentor less experienced team members, and play an active role in their skill development, ensuring that the organization maximizes the value of its Microsoft 365 investments.

Outcomes and Activities:

• Lead the design and implementation of cutting-edge Microsoft 365 solutions, ensuring alignment with organizational goals.
• Provide strategic direction for the evolution of the Microsoft 365 environment, driving innovation and adopting new technologies to enhance productivity, collaboration, and security.
• Tackle complex technical challenges across the Microsoft 365 environment, providing expert-level troubleshooting and resolution.
• Oversee the operational management of Microsoft 365 services, ensuring high availability, performance, and security.
• Collaborate closely with the Service Desk & other stakeholders to ensure a seamless and exceptional end-user experience.
• Serve as a mentor and guide for less experienced engineers, fostering a culture of learning and continuous improvement.
• Lead knowledge-sharing initiatives and ensure that the team stays up to date with the latest Microsoft 365 advancements.
• Work closely with customers and business stakeholders to understand their needs and translate them into technical solutions that drive business value. Be a customer advocate.
• Provide expert-level guidance during major incidents, ensuring timely resolution and effective communication with stakeholders.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

•  Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Minimum of 8 years of experience in IT, with at least 5 years focused on Microsoft 365 administration and engineering in a senior or lead capacity.
• Exceptional knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and security and compliance tools.
• Advanced proficiency in PowerShell scripting for automating and managing Microsoft 365 environments.
• Experience with hybrid environments, including integration with on-premises Active Directory and Azure AD.
• Strong understanding of Microsoft 365 security features, such as MFA, conditional access, and threat protection.

Knowledge and Skills:

• Demonstrated ability to solve complex technical problems and lead the resolution of critical issues.
• Excellent leadership and mentoring skills, with a track record of developing technical talent.
• Strong proficiency in using data, metrics, and KPIs to drive decisions and ensure platform health.
• Strong communication and interpersonal skills, capable of engaging with stakeholders at all levels of the organization.
• Ability to manage multiple projects and priorities in a dynamic environment, with a focus on innovation and continuous improvement.
• Ability to lead cross-functional collaboration efforts to ensure that Microsoft 365 initiatives are aligned with broader organizational strategies.
• Experience taking a leadership role in major projects, ensuring successful execution and delivery of key initiatives.
• Ability to leverage deep technical expertise to develop creative solutions to unique business needs, pushing the boundaries of what’s possible with Microsoft 365 technologies.
• Ability to continuously identify opportunities for process improvements and implement best practices to optimize the Microsoft 365 environment.
   

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $132,235 to $202,760. This position may also be eligible for a sign-on RSU grant.

INDENGLP

#zip

#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

Credit Analyst – Nevada

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position: Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers.  Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.

Note: This position will work from home.  Occasional planned travel to an office location may be required.

Outcomes and Activities:

• Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders
• Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
• Provide a high level of customer service to maintain relationship with our stakeholders
• Resolve and document dealer inquiries not related to the funding process
• Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
• Welcome and onboard new dealers by offering initial funding assistance
• All other duties as assigned
• Attendance as outlined in the Operations Attendance Policy

Requirements:

• Bachelor’s degree or equivalent Credit Acceptance work experience
• Be proficient in Microsoft Word, Excel and Outlook
• Remain compliant with our policies, processes and legal guidelines
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)

Preferred:

• Customer Service experience in a call center environment
• Interaction with auto dealers in current or past role
• Experience reviewing contracts/legal documents with a strong attention to detail
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions

Knowledge and Skills:

• Be Diligent:  Hard working, Conscientious, Sense of Urgency
• Be Effective:  Clear Communicator, Autonomous, Organized, Productive
• Validate information clearly and intuitively, protects all stakeholders
• Educate: Identify and close knowledge gaps with all stakeholders
• Listen actively, understand caller’s situation
• Own performance outcomes, improvement actions, attitude
• Promotes: Delivers superior Customer Service
• Effectively work independently in a fast-paced environment
• Ability to adapt well to change with the willingness to maintain a flexible schedule
• Speak clearly, professionally and articulately on the telephone
• Ability to learn quickly and apply knowledge learned
• Handle difficult conversations professionally
• Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.

Training & Schedule Requirements:

Training:

• Monday through Friday 7am-4pm PST
• Virtual Training will be conducted beginning Monday, October 14th

Schedule:

8 hour shift between the following times

• Monday -Friday; 6am – 5pm PST, working every other Saturday 6am – 4pm PST
• Monday -Friday; 6am – 6pm PST, working every other Saturday 6am – 4pm PST
• Monday -Friday: 7am – 6pm PST, working every other Saturday 7am – 5pm PST
• Monday – Friday 7am – 8pm PST, working every other Saturday 7am – 6pm PST

Targeted Compensation: $23.00-$25.00/ hour based on experience

Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1,000/month.

INDSERLP #zip #LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Remote Technology and Experience Senior Manager

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!We are seeking a visionary and forward-thinking Remote Technology and Experience Senior Manager to join our Engineering team. This role is crucial in ensuring our Team Members have access to cutting-edge technology tools and resources, fostering a seamless, productive, and engaging remote work environment. The ideal candidate will not only identify and implement the best tools but will also lead teams who are responsible for the development, support and optimization of remote technologies, including collaboration tools, devices, and processes. Additionally, this leader will spearhead thought leadership initiatives, encourage a culture of curiosity, and leverage pattern recognition to drive continuous innovation across the organization.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Evaluate and select innovative technology tools and platforms like Microsoft Teams, Zoom, Slack that enhance remote work efficiency, engagement, and overall experience.
• Manage and optimize existing technology tools to ensure they continue to meet the evolving needs of the organization, maximizing the return on current technology investments.
• Conduct regular assessments of existing tools to identify opportunities for enhancement, such as meeting recordings, transcriptions, AI capabilities, ensuring they remain competitive and aligned with best practices.
• Ensure seamless integration of new and existing tools with current systems and workflows, anticipating future technology trends and needs.
• Champion the remote team member experience by deeply understanding their challenges and opportunities.
• Develop data-driven strategies using platforms like NexThink, Qualtrics, etc. to continuously improve the remote work experience.
• Lead initiatives that position the company at the forefront of remote technology innovation, sharing insights with senior leadership.
• Foster a culture of curiosity by encouraging experimentation, learning from failures, and driving innovation.
• Develop a strategic roadmap for technology enhancements that align with the company’s long-term vision.
• Foster a culture of open communication and collaboration through the effective use of remote technology.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s Degree or equivalent experience.
• Minimum of 5 years of leadership experience in Information Technology.
• Strong knowledge of remote work technologies, collaboration tools, and digital workplace platforms.
• Strong understanding of Digital Employee Experience tools, metrics, and sentiment data.
• Proven experience in change management and driving technology adoption.
• Demonstrated leadership experience with a proven ability to lead, mentor, and develop a team of engineers.
• Ability to articulate the business value of technology solutions, ensuring they align with and support company objectives.
• Proven ability to cut through the complexity of technology selection, identifying and implementing the right tools for specific business goals.

Knowledge and Skills:

• Strong vendor management skills.
• Excellent communication, training, and presentation skills.
• Ability to partner effectively with other business units, such as legal, security and compliance teams, to ensure tools meet regulatory requirements and to foster understanding and comfort with new technologies.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and a customer-centric mindset.
• Strong understanding of troubleshooting methodologies.

• Set clear goals and expectations for the team, aligning their efforts with the overall objectives of the organization.
• Encourage a collaborative team environment where knowledge sharing, and innovation are prioritized.
• Monitor and act on Team Member feedback to ensure technology solutions remain relevant.
• Measure and report on the impact of technology changes, using insights to refine and improve future initiatives.
• Design and deliver engaging training programs that not only educate but also inspire team members to explore new ways of working.
• Build and maintain strong relationships across the organization to ensure alignment and integration of remote work solutions.
• Lead and mentor a team of engineers, fostering their professional growth and ensuring they have the resources and support needed to succeed.

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $142,072 to $208,372. This position may also be eligible for a sign-on RSU grant.

INDENGLP

#zip

#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

Staff Software Development Engineer in Test

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!As a Staff Software Development Engineer in Test (SDET), you will blend your expertise in software development and testing to ensure the quality and reliability of our software products. Your primary focus will be on leveraging strong software engineering principles to design, develop, and maintain automated testing solutions. You will collaborate closely with cross-functional teams to drive continuous improvement in our testing processes and contribute to the overall success of our software development lifecycle.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Design and develop software and improve existing code to make it more efficient to detect bugs in the code
• Actively participate in the automation community
• Help develop and complete testing strategies for work that spans multiple applications
• Present ideas and build buy in from the rest of the automation engineers for new services or standards
• Keep up to date on different uses and approaches to automation testing and review the value of those new testing services, practices or standards within our team.
• Write unit-tests and validate your software against acceptance criteria
• Evolve and transform the design and architecture of applications towards leading edge technologies and practices
• Author, apply and advocate for team coding, documenting and testing standards
• Conduct impact analysis to proactively identify impact of a change across multiple applications
• Learn the business process domain to better support the business and align technologies with the business process
• Experiment and test ideas, validate assumptions against needs, reach conclusions and recommend solutions
• Lead code reviews and communicate application changes
• Document code and projects so others can easily understand, maintain and support
• Debug the problems which arise in production and propose effective solutions within the application and across multiple applications
• Read, write and review design documents
• Contribute to team’s sprint commitments and actively participate in our Agile practices, including recommendations for process improvement
• Lead continuous learning activities to improve design and code quality as well as to increase application domain knowledge
• Participate in the talent selection process
• Act as a mentor to guide and review the code, designs and documentation of less experienced Automation engineers 

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or closely related field of study; or equivalent work experience
• Minimum 10 years of software engineering experience
• Minimum 8 years of experience in automation using Keyword/Behavior Driven Development, Web Front Ends, APIs, and databases
• Advanced understanding of testing practices and services
• Experience in the lead role overseeing technical direction of a team of software engineering talent across multiple applications
• Strong understanding and use of one or more object-oriented programming languages and design patterns
• Practical experience in Software Development Life Cycle (SDLC) including Agile/SCRUM and Waterfall
• Practical experience in data modeling, design and messaging
• Experience working on mission-critical enterprise class applications
• Demonstrated ability to coach and mentor less experienced team members
• Willingness to participate in an on-call rotation

Preferred:

• Experience in the lead role overseeing technical direction of a team of software engineering talent
• Advanced understanding of automation testing practices, BDD, Keywords, and Automation services
• Experience with automating test for API calls, web front ends, SQL backends, and load testing.
• Experience in mobile application testing and flutter applications.
• Experience creating and implementing an QA Automation team
• Consistent and regular participation in the QA automation community.
• Experience in creating REST API documentation using Swagger or similar tools desirable
• In-depth usage and creation of application programming interfaces (API) and frameworks in their particular field: JSON, Rest/SOAP based Web Services, JUnit, Jenkins and Bitbucket preferred
• Ability to create database objects and relationships, construct advanced queries, and optimize query performance
• Financial services industry experience

Knowledge and Skills:

• Ability to challenge the status quo and influence stakeholders to create innovative solutions
• Be collaborative with other team members, seeking a diversity of thought to meet business outcomes
• Ability to foster strong relationships across the organization
• Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day
• Experience and understanding of how to connect the work being done and how it drives business value
• Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $154,193 to $236,429. This position may also be eligible for a sign-on RSU grant.

INDCSLP #zip #LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.