Lead Designer

by Irma Moore | Sep 17, 2024 | Uncategorized

Description

Keeper Security is hiring a visionary and hands-on Lead Designer to join our design team. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. 

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for taking our creative content to the next level.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

The Lead Designer will report to our Head of Product Design and play a role in the conceptualization, design, and development of brand campaigns, concepts and assets.

Responsibilities 

• Oversee and review marketing design projects, from conception to delivery
• Review junior designers’ work to ensure high quality
• Communicate strategy and concepts with c-suite and execs
• Produce breakthrough designs for a variety of media: presentation decks, digital ads, social media graphics, blogs, infographics, email campaigns, website graphics, etc.
• Generate ideas to portray concepts and advertise products/services
• Maintain a polished and consistent brand expression across all touchpoints
• Edit and improve existing designs and templates
• Work with the marketing team and assist with the creative and production process for all projects
• Partner with other teams at Keeper to develop creative solutions for new product launches, promotions, announcements, helpful content, and more

Requirements

• 5+ years of professional graphic and various creative design experience with a proven track record of developing impactful campaigns and initiatives, leading all aspects of design
• Strong sense of typography and appropriate use of brand colors, images & fonts, allowing for effective legibility and functionality
• Expertise in Adobe Creative Suite; Illustrator, Photoshop, and InDesign
• Understanding of Figma, AI Video and Still Imagery is a plus
• Experience in the creation and preparation of designs for printing such as brochures, labels, business cards, and a range of other marketing materials
• Exhibit a range of varied styles and techniques to visualize and bring early-stage ideas to life
• People management experience and a passion for attracting and developing talent
• Strong leadership and interpersonal skills, with the ability to inspire, motivate and empower team members
• Excellent written, verbal communication and presentation skills
• Ability to collaborate with stakeholders, team members and cross-functional teams
• Ability to multitask, stay organized, and meet multiple deadlines across a variety of projects
• Strong portfolio showcasing a diverse range of creative work across various mediums, including digital, print, video, and experiential
• Bachelor’s degree in graphic design or related field is preferred

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

CX/Innovation Lead

by Irma Moore | Sep 17, 2024 | Uncategorized

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 

Recognized as a Top Workplace USA (2024)

Recognized as one of the Top Workplaces in Technology (2023, 2021) 

INC 5000, Fastest growing companies in America (2023, 2022) 

Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 

2020 NXT UP – Top Federal Emerging Technology and consulting firms 

2020 Inaugural DC Metro’s Most Successful Companies 

2020 Washington Technology Fast 50 

NVTC Tech 100 (2020, 2019) 

Job Description: 

Softrams is looking for a CX/Innovation Lead for work on a Federal Service Desk contract with 100+ agents. This role will concentrate on improving the overall customer and agent experience by leveraging emerging technology and innovation. The CX/Innovation Lead will work to develop an understanding of customer expectations, needs, and issues by analyzing metric data and customer feedback to identify potential improvement opportunities. They will then develop solutions utilizing products, processes or services that enhance staff efficiency and responsiveness. 

Federal Requirements:  

• Ability to obtain a U.S. Federal Position of Trust clearance designation.  
• Must reside in and be able to perform work in the United States.  
• Must have lived in the United States for 3 of the last 5 years.  

Required Qualifications:

• Bachelor’s degree in a relevant field, such as business management or technology. 
• Previous experience on a Federal Service Desk project with 100+ full-time agents. 
• 5+ years of CCaaS and/or SaaS platform, application administration role, or in a digital, marketing, or support operation role. 
• Preferred – 5+ years of experience in CX management within ServiceNow (SNow)/NICE CXone. 
• Extensive experience leading cross-functional projects utilizingcutting edge tools and techniques. 
• Tech-savvy and forward-thinking: A deep passion for working with cutting-edge technologies, embracing digital transformation. 
• Possessing the initiative and motivation necessary to set priorities, adhere to timelines and navigate dynamic demands effectively. 
• Unparalleled organizational skills, managing multiple priorities with ease and efficiency. 
• Pays close attention to every detail, from grammar to design, while maintaining a broader perspective and focusing on the overall vision. 
• Is a team player and collaborates, communicates, and delivers successful initiatives 
• Excellent oral and written communication skills and must be detailed oriented.  

Responsibilities:

• The role focuses heavily on collaborating internally and with CMS key stakeholders, building an innovation backlog, developing key accelerators, and continuous development of Softrams’ Business Operations Support Center of Excellence. 
• Design, plan, and lead the implementation of CX solutions using CXone/SNow/AWS cloud. 
• Well versed with concepts like Conversational AI through Voicebots/Chatbots, Intelligent swarming to provide better First Contact Resolution, SNow AI, automated ticket assignments.  
• Develop & implement similar solutions to lower costs and provide better user experience.  
• Will use Agile Principles, LEAN Six Sigma, CX Design Principles, and Change Management best practices in consultation with project leads, technology, and our Contact Center team. 
• Lead agile teams in the development of continuous improvement initiatives, generally of high complexity, consult with, and influence internal/external stakeholders, creating value and buy-in as the lead business process improvement transformation partner. 
• Deeply understand Contact Center technology and emerging capabilities and trends. Prepare recommendations for presentation to senior management/CMS leadership for the prioritization and delivery of new capabilities. 
• Conduct in-depth analysis of customer feedback to uncover actionable insights and make data-driven recommendations for process improvements. 
• Utilize data-driven insights to identify critical pain points, potential efficiency gains, and opportunities for enhancing functionality. 
• Collaborate with operations teams to identify and address customer pain points, driving improvements in key CX metrics. 
• Monitor, analyze, and recommend CRM and workflow changes for continuous improvement. 
• Solution & configure ticketing and automation workflows. 
• Partner with internal and third-party IT resources to integrate API and software solutions. 
• Establish effective communication channels to disseminate customer feedback to stakeholders, fostering a culture of customer-centricity. 
• Develop and implement strategic initiatives to enhance customer satisfaction, ensuring alignment with overall business goals. 
• Manage/groom the backlog of enhancements aligning with business objectives. 
• Stay abreast of industry trends, standards and emerging technology that can be leveraged in future solutions. 

Benefits and Perks:

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.  
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.  
• Monthly DoordashDashPass subscription. 
• Group discounts via LifeMart ADP 

Public Trust Clearance:

This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 

Work Location:

We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:

Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable. 

EEO Statement:

Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at [email protected]

Know your rights poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

MuleSoft Developer

by Irma Moore | Sep 17, 2024 | Uncategorized

Everlight Solar is seeking a skilled MuleSoft Developer who will design and code functional API’s and applications, producing fully functional middleware applications according to requirements. As a Mulesoft Developer, you play a key role in serving our clients and team members. This will be a full-time, work-from-home “remote” position.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Ensure consistent alignment of API management to optimize usage, with a focus on improving and evolving the distribution process, and management.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on MuleSoft projects and all upstream and downstream systems and processes
• Review existing Mule integration logic and creating test collections
• Update project configuration and deployment settings
• Re-deploy APIs and integrations in the new hosting platform using Azure DevOps pipelines
• Assist with validation and testing efforts (including load/performance)
• Make modules production-ready by following release procedures and completing version control documents

Requirements:

• Minimum two years of experience as a MuleSoft Developer
• MuleSoft Developer Certification – Level 1 Certification Required
• MuleSoft Developer Certification – Level 2 Certification Preferred
• MuleSoft Certified Integration Architect – Level 1 certification Required
• 6 or more years of experience building REST and SOAP-based APIs using Mule ESB flows with API-led connectivity architecture.
• 3 or more years of experience in Mule administration, configuration and tuning, and API configuration using RESTful web Service.
• 6 or more years of experience in designing and developing Mule ESB projects using various connectors like HTTP, File, SFTP, DB, Transformers, DataWeave
• 6 or more years of experience in deploying of Mule ESB applications using Cloud Hub and experience in Integration using Mule ESB
• 6 or more years of experience in using Transformers, Filters, Flow Control, Collection splitters and Aggregators, Scatter- Gather etc.
• 3+ years of experience in Agile Methodology & Scrum software development processes.
• Hands-on experience in troubleshooting Mule ESB, including working with debuggers, flow analyzers, and configuration tools.
• Excellent interpersonal, and analytical skills and strong ability to perform as part of a team.
• Strong verbal and written communication skills.
• Desired Skills and Experience (6 years of experience)
• MuleSoft, API-led connectivity Architecture, REST, SOAP
• Strong understanding of the platform, with the ability to build custom API’s and other content of varying complexity
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Excellent project management skills and a positive attitude
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $60,000-$100,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Infrastructure Engineer (DNS)

by Irma Moore | Sep 17, 2024 | Uncategorized

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

The Infrastructure Engineer (DNS) works on holistic engineering deliverables across different stages of the product lifecycle and determines technology patterns for the overall solution.  Engineer will be an expert subject matter in Doman Name System (DNS) technology. This role takes the lead in guiding more junior engineers and is a role model in fostering the adoption of new technologies. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities 

• Achieves product commitments (and influences others to do the same) by using informal leadership & highly developed communication skills and contributes to or led technology communities 
• Uses automation, system tools, open-source solutions, observability and ‘security first’ principles in daily work 
• Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms 
• Initiates high level solution design approaches, and guides team to achieve desired key software delivery capabilities using automated, coded enterprise and observability 
• Participates in internal speaking and advocacy events 
• Supports research activities to adopt new technology solutions in ways of developing new capabilities 
• Continues professional education and creates opportunities for core product teams to learn engineering best practices 
• Coaches immediate chapter and actively fosters the adoption of new technologies 
• Will be required to work a non-standard schedule when the workload demands it, but still enjoy a flexible work arrangement.     
• Pager duty is a requirement.
• The type of work will vary. This is an engineering role that requires entering DNS records into a tool and being responsible for the entire environment which will include troubleshooting.

Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Bachelors – Computer Science, Engineering, Informatics, Information Security, Information Technology or related 
• 3+ Years – (Software) Engineering, DevOps or related 
• Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale 

Preferred Qualifications 

Bonus Points If You Have: 

• Strong understanding of network protocols – CCNA or equivalent experience
• Experience managing a DNS platform. Bluecat experience – troubleshoot / upgrade / hardware replacement, and Infoblox or other is a good benefit
• Understanding of AWS Route53 integration with other DNS systems
• Strong familiarity with Unix/Linux operating systems
• Experience with Virtual Servers and specifically VMware
• Network Monitoring experience. SolarWinds preferred but not a requirement
• F5 GTM experience
• Strong troubleshooting skills required
• OSI model, TCP protocols, etc.
• CCNA certification

External applicants will be required to perform a technical interview. 

  #LI-JJ1

  #remote

Application Deadline:The application window for this position is anticipated to close on Sep-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:The base pay for this position generally ranges between $86,500.00 to $146,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

Delivery Consultant (Remote)

by Irma Moore | Sep 17, 2024 | Uncategorized

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

Job Description

In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.

Responsibilities:

• Monitor client’s critical application performance and availability
• Summarize and review performance trends in operations status meetings
• Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
• Maintain and enhance dashboards and reports to meet requirements of IT and business users
• On-board additional applications for monitoring
• Mentor and train customers on the Dynatrace Platform and Best Practices
• Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
• Provide regular status updates and project documentation to support efforts at customer engagements
• Assist sales team in identifying new opportunities for product and services at customer sites
• Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs
• Maintain accurate deployment documentation

Travel Requirements

• Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required.

Qualifications

Minimum requirements: 

• 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development
• Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline

Desired Experience:      

• 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
• 1+ years of solid enterprise level .NET or Java development/support/operations
• 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
• Must have strong interpersonal communication skills and a passion to learn new technology
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
• Must have excellent written, oral, and presentation communications skills.
• Must possess excellent problem-solving and analytical skills
• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
• Previous consulting experience and / or Project Management experience is a plus
• Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
• Ideal candidates will have 2+ years of Dynatrace Technology experience
• Dynatrace Product Certification

Additional Information

The salary range for this role is $90,000 – $120,000. When determining your salary, we consider your experience, skills, education, and work location. 

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.