Exception Specialist

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an Exceptions Specialist who will receive, research, and process transportation service requests for a reservation that requires approval procedures to be performed before or after transportation has taken place. You will monitor use and billing trends that may signal abusive practices. You will use our resources and outreach to members, facilities, clients and other parties to fulfill reservations. You will report to the Exceptions Manager.
You will…
· ​Ensure accurate trip data input and resolution as it relates to the service guidelines
· Observe and advise management team on issues relating to customer service and the exceptions process
· Manage the denial and appeal process
· Process faxes, mail, email and web requests (inbound and outbound)
· Oversee the department’s phone activity (inbound and outbound) for quality and efficiency
· Investigate all issues to confirm the actual use
· Report to management the need to address abusive or fraudulent situations
· Report Member Experience dissatisfaction to management.
· Provide outreach regarding members, transportation, education and other subjects to medical facilities
We are excited to speak to some with the following…

  • High School Graduate or General Education Degree (GED)
  • 0-2 years previous contact center customer service experience

Pay starting at $14.33 an hour.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post –Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)