Job Description
Please note that the following job posting is for a fully remote position, allowing employees to work from their preferred location.
We’re the Experience Design team at Wayfair, and we’re tackling exciting challenges that are reshaping how people discover, find, purchase and have goods delivered to their homes. We’re a diverse, multidisciplinary team of world-class designers who are hard at work transforming the experience of shopping for your home. Our design practice is collaborative, data-driven, and fast-paced.
We are currently seeking a design leader to lead our amazing team of UX designers who are building supplier facing tools & experiences, so that Wayfair suppliers can effectively onboard Wayfair and grow their business through properly managed product catalog and pricing, promotion, advertising, reviews.
What You’ll Do
A strong candidate will relish the opportunity to jump into a highly visible workstream that drives significant impact. You are an empathetic people manager, a thought leader, skilled in design operations management. You are customer-centered and love turning quantitative and qualitative findings into insights and strategy to drive product priorities. As a key member of the digital product management team, you will collaborate closely with stakeholders from various departments to align UX efforts with business goals and customer needs.
Your Responsibilities
Experience Vision and Strategy:
Develop and implement clear strategy for the user experience, balancing innovation and design efforts with feasibility, scalability and business impact.
Collaborate closely with Product Management, Engineering, and Data Analytics partners to foster a user-centered approach throughout the product development lifecycle.
Drive a deep understanding of our users’ needs, behaviors, and pain points through robust user research initiatives. Translate user insights into actionable design principles and strategies that inform product development and continuous iterations and optimization.
Utilize data analytics and user behavior insights to make informed design decisions. Implement research results and user feedback analysis to validate design hypotheses and pivot the solutions.
Stay abreast of the latest UX trends, emerging technologies, and best practices in the e-commerce industry. Apply this knowledge to drive innovation and maintain a competitive edge.
Design Execution and Operation:
Utilize design thinking principles and oversee the creation of exceptional user experiences which solve goals with elegant simplicity
Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
Oversee project assignments, workload distribution, and ensure timely project delivery while maintaining a high level of quality.
Team Leadership and Management
Lead, inspire, and mentor a team of skilled UX designers & design managers. Foster a collaborative and inclusive team culture that encourages creativity, continuous learning, and growth.
Be a thought leader who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design prowess.
Oversee project assignments, workload distribution, and ensure timely project delivery while maintaining a high level of quality.
What You’ll Need
Bachelor’s degree or equivalent in Human-Computer Interaction (HCI), Information Architecture, or related field
10+ years of professional UX experience with a minimum of 5+ years of people management experience with growing leadership responsibilities
Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment
Communication and interpersonal skills: Ability to present and articulate ideas, openness to evolve opinions that challenge beliefs
Strong skills in modern design tools like Figma, Sketch, Abstract, Invision, Framer, UXPin, and Creative Suite
Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
An online portfolio of case studies demonstrating experience in shaping B2B, SAAS, or Enterprise platform experience and your unfailing advocacy for the user, analytical decision-making, and strategic thinking.
Working knowledge of HTML/CSS/JS. Hands-on skills are a plus.
