The Employee Relations Specialist supports Savers’ vision, by providing support to all aspects of the team member relations function for all US based operations. Under the direction of the Team Member Relations Manager, this position will research, resolve, and respond to a variety of employment related matters. Additionally, this position will assist in maintaining the department database, report trends, coaching & guiding on federal & state law guidelines, resolve questions pertaining to pre-employment matters, including background checks, assist in unemployment claims and support other HR programs. This position reports to the Manager, Team Member Relations.
Essential Job Functions:
- Handle calls, email or other written or verbal communication based on Savers’ open-door procedures.
- Respond to and partner with appropriate managers, to investigate internal claims of harassment, discrimination, workplace violence and other serious policy violations.
- Take statements from complainants, witnesses and accused.
- Follow up to ensure that all material information, facts, and details have been obtained, and obtained and signed off on where applicable.
- Assess the merits of a case based on facts and other findings from the investigation.
- Recommend solutions for resolution of claim that are balanced with company policy and state & federal law.
- Maintain logs and records of team member relations issues generated through the Alertline, email correspondence, phone calls or written communication.
- Track and coordinate the employment background checks in compliance with federal and state law, as required
- Assist with responses to unemployment claims as requested.
- Work with the Team Member Relations team to identify issues/trends and recommend appropriate actions to address.
- Coach and guide management team with understanding of state and federal laws and compliance.
- Work with Team Member Relations Manager to identify needs to be communicated to other areas of the organization and communicate findings to HR leadership.
- Perform other duties as assigned.
Required Knowledge, Skills and Abilities:
- Proven experience investigating claims of harassment, discrimination, workplace violence, and other serious policy violations.
- Proven experience assessing merits of investigation findings and providing consistent solutions that are balanced with company policy and state & federal law.
- Proven knowledge of state and federal employment law.
- Proven ability to maintain a high degree of confidentiality and trust regarding the information placed in an individual’s care.
- Excellent verbal and written communication skills.
- Must possess experience working with critical detail, be detail-oriented and hold a high degree of accuracy.
- Must be comfortable working in and dealing with high stress situations.
- Superior organizational, prioritization and time management skills.
- Comfortable and adaptable to using various forms of technology.
- Ability to identify problems and recommend solutions.
- Strong desire to learn, observe, assess, and continuously seek ways to add value.
- Excellent customer service skills.
- Ability to interact with all levels of the organization.
- Ability to work independently, or as a member of a team.
- Ability to compile, prepare and report data in various formats and via reports.
- Ability to establish strong professional relationships with peers, internal and external customers, and vendors.
- Ability to work within Savers’ culture.
Minimum Required Education, Training and Experience:
- Post-secondary degree in Business, Human Resources or related field, or equivalent work experience.
- Minimum of 3-5 years’ experience in providing human resources generalist services, including experience investigating harassment and discrimination claims.
- SPHR or PHR certification is preferred.
- Ability to lift and carry up to 25 lbs.
- The ability to communicate and understand the spoken word are important as well, for example:
- Ability to express or exchange ideas by means of the spoken word.
- Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
- Ability to receive detailed information visually through written communication (both physical and electronic).
Tools and Equipment Used:
- Laptop or desktop computer, phone, copy machine, etc.