Customer Service and Administrative Assistant

  • Provide outstanding customer service through phone, email, and chat to address inquiries and resolve issues effectively.
  • Assist in onboarding new customers and help them get started with our SaaS products.
  • Manage customer accounts, ensuring accurate and up-to-date information.
  • Maintain documentation, records, and files related to customer interactions.
  • Collaborate with our technical team to escalate and resolve technical issues.
  • Assist in creating and updating customer support materials, including FAQs and tutorials.
  • Coordinate administrative tasks, such as scheduling meetings, managing calendars, and work on special projects as needed.
  • Assist in data entry, invoicing, and maintaining financial records.
  • Support other teams as needed with various administrative and customer-related tasks.


  • Excellent communication skills, both written and verbal.
  • Strong organizational skills with a keen eye for detail.
  • A customer-centric mindset and a passion for delivering exceptional service.
  • Proficiency in office software, including Microsoft Office and Google Workspace.
  • Previous experience in customer service or administrative roles is a plus.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • An understanding of SaaS and technology is a bonus.