- Provide outstanding customer service through phone, email, and chat to address inquiries and resolve issues effectively.
- Assist in onboarding new customers and help them get started with our SaaS products.
- Manage customer accounts, ensuring accurate and up-to-date information.
- Maintain documentation, records, and files related to customer interactions.
- Collaborate with our technical team to escalate and resolve technical issues.
- Assist in creating and updating customer support materials, including FAQs and tutorials.
- Coordinate administrative tasks, such as scheduling meetings, managing calendars, and work on special projects as needed.
- Assist in data entry, invoicing, and maintaining financial records.
- Support other teams as needed with various administrative and customer-related tasks.
Qualifications:
- Excellent communication skills, both written and verbal.
- Strong organizational skills with a keen eye for detail.
- A customer-centric mindset and a passion for delivering exceptional service.
- Proficiency in office software, including Microsoft Office and Google Workspace.
- Previous experience in customer service or administrative roles is a plus.
- Ability to work independently, prioritize tasks, and meet deadlines.
- An understanding of SaaS and technology is a bonus.
