Lead PLADS Business Systems Analyst

Salary Range: $55,000 – $140,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. This role is remote. This means you will be expected to work from your home, within the continental US. There may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

Acting with Integrity
Communicating Effectively
Pursuing Self-Development
Serving Customers
Supporting Change
Supporting Organizational Goals
Working with Diverse Populations

What does it take to be successful in this role?

Group and/or Individual Disability and Absence Management Insurance Industry experience
Experience working in an Agile team
Strong Analytical Problem-Solving skills
Attention to detail and results oriented, with a strong customer focus
Ability to work as part of a team and independently
Problem-solving and technical communication skills
Ability to prioritize workload to meet tight deadlines
Experience with ClaimVantage (preferred)
Experience with requirements management tools and techniques, such as UML Class/Sequence Diagrams, Use Cases, Story-boarding, Scrum, Atlassian Tools Suite – Jira and Confluence
Experience using data query tools to perform data analysis, profiling and validation
Strong written and verbal communication skills
Experience in Life, Absence and Disability Insurance

Education & Experience Required

Bachelor’s Degree in Computer Science, Information Systems, Business Admin, or a related field
Six or more years’ experience in a Business Analysis function
Demonstrated experience in developing projects across all phases of the project life cycle; demonstrated experience in developing functional specifications, , user interface designs/wireframes
Knowledge of how systems support business operations, collection of technical requirements, and modeling concepts
Experience in working simultaneously with technical IT resources and non-technical business resources and users
Ability to apply statistical and other research methods into systems issues as required; review complex data and derive summary conclusions
Group Life/Absence/Disability (LAD) industry experience highly preferred
Or an equivalent combination of education and experience

Principal Duties & Responsibilities

Leads all Business Systems Analyst activities and strategies within their team, guiding more junior Business Systems Analysts
Engages with representatives from multiple business and/or IT units to develop user requirements for enhancements to the system
Analyzes and understands business processes and end user needs to effectively prioritize, triage, recreate and analyze system issues to determine root cause and provide solution recommendations
Effectively communicates complex technical concepts and topics to a broad audience
Creates appropriate documentation for project deliverables, such as use cases, cost benefit analysis, test plans, process flows, training and communication plans as needed to support the successful launch of solutions
Assists in the coordination of testing partnering with our QA team
Provides Peer Reviews on work from within the team
Understands the work across teams to identify potential conflicts
Serves as a self-accountable team member to prioritize and function in environments with competing and alternating priorities, with a constant focus on delivery
Continually refines business acumen and establishes domain / industry vertical expertise
Performs other related duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $55,000 to $140,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.