Seasonal Sr. Order Entry Associate, DEA

by twochickswithasidehustle | Aug 7, 2024 | Uncategorized

Job Title

Seasonal Sr. Order Entry Associate, DEA

Job Description

The Sr. Order Entry Associate will strive to process complete and accurate Consumer and Corporate Sales Orders. Other responsibilities include communicating with internal DEA Leadership for work and asking questions to accurately process the orders they are working on with the ability to receive feedback as needed. Flexibility and multi-tasking are a must in this fast-paced environment.

• Provide timely and accurate handling of both Consumer and Corporate Sales Orders.
• Position requires flexibility and will be utilized in many different areas.
• Must be able to work 40 hours per week along with overtime as needed.
• Ability to work a flexible schedule, including evening and weekends.
• Demonstrated ability to handle confidential information with discretion.
• Detail oriented with a strong emphasis on accuracy.
• Must be knowledgeable in Microsoft Word.
• Must be proficient in Microsoft Excel.

About Us

About Harry & David®

Since 1934, Harry & David has been America’s premier choice in gourmet food gifting. Headquartered in Southern Oregon, Harry & David owns and operates 20 different orchards, spread over 100 square miles, featuring fresh yearly crops of handpicked delicious fruit, including peaches, Bosc pears and the iconic Royal Riviera® pears. Harry & David offers a wide variety of options for everyday sharing and entertaining, including Moose Munch® premium popcorn, Wolferman’s Bakery®, Cushman’s® and Stock Yards® branded products. Harry & David is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration — for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

Requirements

Education and Experience:

• High School Diploma or equivalent.
• Must meet or exceed the performance standards set by your base department.
• A flexible, positive “can do” attitude is required.
• Excellent verbal and written communication skills are required in order to interact professionally with personnel at all levels of the organization.
• Strong organizational skills are required to meet changing business requirements and to effectively perform multiple tasks in a fast paced environment.
• Demonstrated ability to handle confidential information with discretion.
• Applicant must attend and successfully pass classroom training and meet all performance expectations.
• A demonstrated ability to work and contribute effectively in a team oriented atmosphere is essential.

Minimum requirements:

 Network (internet):

• Download speed 5mbs
• Upload speed 3mbs (preferable a wired connection NOT wireless)
• Satellite Dish NOT acceptable

Preferred Hardware and Internet Service Speeds Specification Network (internet):

• Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection NOT wireless)

Hardware (PC):

• Windows 10 operating system
• 8-32 Gigabytes of RAM
• 50GB available space on your Hard Drive 
• Apple or Windows PC Laptop or Desktop computer
• NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.)
• Current IOS or Windows 10 OS
• 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
• Required: USB headset with mic (cordless NOT recommended)
• Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens
• Required: Mouse/touchpad and keyboard
• Required: Cellphone or landline (for DUO)

INDWAH

Esupport 

by twochickswithasidehustle | Aug 7, 2024 | Uncategorized

Job Title

Esupport

Job Description

Must live in AL, DE, FL, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, TX, UT, VA, or WI

The E-Support Specialist serves customers by providing sales, product and service information via chat, social media, email contacts, incoming and outgoing phone calls or inbound phone calls while meeting company expectations to generate added sales revenue.  This position also addresses and resolves product and service issues fairly and equitably for our customers and our company. Given the sensitive nature of some of the contacts the role requires empathy, composure and professionalism while handling what may be highly emotional situations.  This position may also be responsible for handling a large volume of data that must be processed every day while working work with customers to solve order issues.  Friendly, courteous, efficient, and cooperative service must be provided to both internal and external customers.  This position will ensure that interactions with customers are handled professionally, with high quality and performance standards, therefore providing an impeccable customer experience.

Essential Duties and Responsibilities

• Exceptional interpersonal and communication skills are required to effectively interact with company personnel at all levels
• Responsible for support issues and holds
• Resolve product and service issues.
• Check to ensure that appropriate changes are made to resolve customers’ problems.
• Assist with the internet help line by answering customer questions with regard to website usage and order placement.
• Achieve high level of customer service and all quality goals by providing efficient, timely, accurate, and engaging service while focusing on the customer.
• Retain ownership of customer issues to satisfactory completion and know to escalate when appropriate, referring unresolved customer grievances to designated departments for further investigation.
• Recognize and alert supervisors of trends in customer calls.
• Solicit sales of new or additional services or products.
• Process incoming orders and catalog requests. Answer customer questions regarding products and services. 
• Update customer information and preferences.
• Ask questions and educate customers with a strong ability to listen, sell additional products, and overcome objections.
• Processes transactions; accurately recording and updating actions and outcomes; complete all customer follow-up work.
• Maintain knowledge of products, services, and promotions.
• Transfer customer contacts to appropriate departments based on customer needs.
• Deliver service in an efficient and effective manner in accordance with established procedures and goals.
• Participate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.
• Achieve set business line goals.
• Other duties as assigned.

Requirements

Must live in AL, DE, FL, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, TX, UT, VA, or WI

Education and Experience

• High School education or equivalent required.
• Minimum of 1 year of experience in a customer service environment required.
• Email, chat, and social media experience preferred.
• Applicant must successfully pass pre-hire skills assessment, classroom training and meet all performance expectations.
• Sales ability: must be able to enthusiastically motivate customers to purchase products and/or services.
• Knowledge of computer based-systems, Internet, and Microsoft office applications (Outlook,
• Word, Excel) required.
• Good verbal and written skills required.

Minimum System requirements – needed to accomplish what Harry & David would require doing your job from home. 

Network (internet):

•  Download speed 5mbs, Upload speed 3mbs (preferable a wired connection NOT wireless)

Hardware (PC):

• Windows 10 operating system or current Apple IOS
• 8 Gigabytes of RAM
• 50GB available space on your Hard Drive

Required:

• Apple or Windows PC Laptop or Desktop computer
• NO Chromebook, iPad, tablet PCs, smart watches, smart phones (as a computer), etc.

Required: USB headset with microphone

Required: 2 home monitors or screens with a minimum 1024 x 768 resolution.

Required: Mouse/touchpad and keyboard

Required: Cellphone or landline (For DUO only)

Required: Working PC Camera

Preferred Hardware and Internet Service Speeds Specification:

 to accomplish what Harry & David would require doing your job from home.

Network (internet):

• Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection, NOT wireless)

Hardware (PC):

• Windows 10 operating system
• 8-16 Gigabytes of RAM
• 50GB available space on your Hard Drive
• 9-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)

Data Entry Associate/ Work From Home

by twochickswithasidehustle | Aug 7, 2024 | Uncategorized

Job Title

Data Entry Associate/ Work From Home

Job Description

KNOWLEDGE

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers — Knowledge of computer software, including applications and programming.

SKILLS

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking — Talking to others to convey information effectively.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Mathematics — Using mathematics to solve problems.
• Time Management — Managing one’s own time and the time of others.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

ABILITIES

• Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

KNOWLEDGE

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers — Knowledge of computer software, including applications and programming.

SKILLS

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking — Talking to others to convey information effectively.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Mathematics — Using mathematics to solve problems.
• Time Management — Managing one’s own time and the time of others.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

ABILITIES

• Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

About Us

About Cheryl’s Cookies®

Founded in 1981, Cheryl’s Cookies has quickly grown a loyal customer following for its quality fresh-baked desserts using only the finest ingredients, including individually wrapped cookies, brownies and cakes. Headquartered in Westerville, Ohio, Cheryl’s Cookies is well-known for its cut-out cookies with buttercream frosting and its selection of specially designed, hand-crafted baked goods for everyday and special occasion gifting. Offerings may be found on its website Cheryls.com and in its retail stores in Ohio. Cheryl’s Cookies is part of the 1-800-FLOWERS.COM, Inc. family of brands, Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration — for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

Data Entry Associate – Work From Home

by twochickswithasidehustle | Aug 7, 2024 | Uncategorized

Job Title

Data Entry Associate – Work From Home

Job Description

• Process Excel (Macro and Non-Macro) orders proficiently.
• Process incoming paper orders from both consumer and Corporate Sales Division in a timely manner meeting demanding deadlines.
• Process Customer Gift History.
• Manage incoming communications in a prompt, efficient, timely and professional manner meeting all accuracy and productivity standards.
• Monitor and maintain business and product knowledge information by utilizing all available resources.
• Process Fax and email orders.
• Excellent organizational skills and multi-tasking skills to meet the demands of the Corporate Sales Division.
• Type 35 wpm or more.
• Proven demonstrated knowledge of navigation Micro-Soft Programs including Excel.
• Excellent spelling and grammar.
• Detail orientated.
• A proven ability to use discretion in working with confidential information is essential.
• Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
• Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
• Must be a team player
• Requirements
• KNOWLEDGE
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers — Knowledge of computer software, including applications and programming.
• SKILLS
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Mathematics — Using mathematics to solve problems.
• Time Management — Managing one’s own time and the time of others.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• ABILITIES
• Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• About Us
• About The Popcorn Factory®
• For more than 40 years, The Popcorn Factory has delighted customers with flavorful popcorn and gourmet snack gifts. Headquartered in Lake Forest, Illinois, The Popcorn Factory specializes in making fresh-popped popcorn using the finest corn grown in the United States. Each kernel is air popped with unique flavors added using high-quality oil, including coconut, avocado and sunflower oil. Offerings include iconic gallon tins featuring exclusive designs as well as other unique packaging created for all celebratory and gift-giving occasions. The Popcorn Factory is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
• Our Commitment to Diversity
• At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration — for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

Graphic Designer

by Irma Moore | Aug 6, 2024 | Uncategorized

Description

This job’s time zone is Central.

We are looking for a skilled Graphic Designer to join our team for a long-term contract employment opportunity. As a Graphic Designer, you will be responsible for creating compelling designs for a variety of media. The ideal candidate will be comfortable working remotely and independently, with a strong portfolio showcasing their talent.

Responsibilities:

• Create and design various materials for print and digital collateral

• Establish creative direction for the company as well as brand guidelines

• Prioritize and manage multiple projects within design specifications

• Work effectively with a wide range of media, including the Adobe Creative Cloud, Adobe Dreamweaver, Adobe Illustrator, and Adobe InDesign

• Develop creative designs for advertisements, banner ads, and brochures to enhance brand awareness

• Design controls and other elements to optimize user experience

• Perform retouching and manipulation of images

• Review final productions for errors and ensure that final prints reflect client specifications

• Collaborate with team to translate marketing objectives into clear creative strategies

• Present design concepts and ideas to colleagues and stakeholders.

Requirements

• Proficient in Adobe Creative Cloud, Adobe Dreamweaver, Adobe Illustrator, and Adobe InDesign
• Experience in creating advertisements, banner ads, brochures, and other promotional materials
• Capable of developing and enhancing brand awareness through design
• Understanding of design controls and ability to adhere to brand guidelines
• Bachelor’s degree in Graphic Design or a related field
• Excellent communication and interpersonal skills
• Strong creative thinking and problem-solving skills
• Ability to work well in a team and independently
• Ability to handle multiple projects and meet deadlines
• Strong attention to detail and an eye for aesthetic design
• Up-to-date with the latest design trends, techniques, and technologies

Innovation starts with people.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

Technical Consultant – Adoption

by Irma Moore | Aug 6, 2024 | Uncategorized

Description

Bring joy to 3,000+ customers around the world!

Imagine your entire existence was dedicated to making people feel good about data? That’s it. One job. Off you go, delivering feel good packages to people around the world.

As a Technical Consultant / Project Manager in our Adoption team, that’s not quite the brief, but it’s not far off. Instead of packages, you’ll deliver customer experiences. Ones that make customers feel good about using our BI software. With a global retention rate of 97%, we aim to blow our customers away with an experience so good, it makes the transition from traditional to digital as smooth as Barry White. And is there anything better than knowing your work has brought joy to a customer’s life?

You’ll embark on an exciting mission to help customers rock their Phocas software! We need a passionate project manager who excel at at guiding our customers to adopt and utilise Phocas’ software, setting them on a path to achieve identified and quantified business value and meet business objectives with lightning speed, all while delivering excellent quality.

If you’re all about high-quality results, love working with people, and enjoy the thrill of helping others succeed, then we want you on our team. Join us as an Adoption Technical Consultant and let’s create a software revolution together!

What you’ll need to blow our customers away:

• Project management superpowers – expertly scope, plan, execute and close project, ensuring stakeholder engagement and clear timelines and deliverables for quick, effective completion
• Experience as a tech whizz, customer champion or project superhero! Previous mastery as an onboarding, technical consultant, support engineer, sales engineer, customer success consultant or technical delivery project manager would be ideal!
• Strong knowledge of project management tools such as Smartsheet’s and JIRA
• Be a customer crusader – Possess an ability to build strong relationships, deliver exceptional experiences and put a smile on every customers face!
• A champion of agile methodologies, including the ability to manage and prioritise multiple projects simultaneously.
• Familiarity with customer adoption and engagement metrics and ability to analyze data to drive insights and actions.
• Icing on the cake – a good knowledge of relational databases including T-SQL, MySQL, and PostgreSQL, with a sprinkle of REST API knowledge for that extra advantage!
• Financial flair and accounting acumen are the cherry on top – previous experience in finance or accounting will give you an edge!

What you’ll do to create a seamless experience:

• Deliver onboarding projects for new and existing customers that deliver value by driving early usage and engagement
• Identify and understand customer needs and requirements and tailor adoption projects to meet those needs
• Plan and manage projects that keep stakeholders engaged, with a shared sense of urgency and purpose, driving quick and effective project completion through clear timelines, milestones and deliverables

• Implement and configure Phocas software and deliver training where required to meet project milestones.
• Maintain clear and frequent communication with all project stakeholders to maintain project momentum at all time
• Collaborate with technical teams (Activation/Solutions/Product) to provide feedback on customer needs and preferences.
• Prepare to face challenges head-on! Anticipate project risks and issues, confidently address them, mitigate risks and issues, escalating where required
• Keep clear and accurate records in our project management tools at all times. Your meticulous attention to detail will ensure nothing slips through the cracks.

A bit about us in the hope we’re the UX to your CX (it sounded better in our heads)

We’re a business planning and analytics company on a mission to make people feel good about data. Since 2001, we’ve helped thousands of companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

We know that fun is different for everyone. So, if you want to get creative with problem solving, lead a project, save the planet, or leave early to sweat it out in a hot yoga studio, you’ll have our full support. As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will thank you.

Oh! Did we mention we have an awesome set of benefits including Share Options, 30 day work from anywhere policy, public holiday swap, pension, healthcare… the list goes on!

Create your happy place. Apply today!

Full job description can be found here: PD – Technical Consultants (Adoption) .pdf

Details about the products, role and people you’ll work with can all be found at www.phocassoftware.com/careers

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

To all recruitment agencies: Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.

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