Remote Technology and Experience Senior Manager

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!We are seeking a visionary and forward-thinking Remote Technology and Experience Senior Manager to join our Engineering team. This role is crucial in ensuring our Team Members have access to cutting-edge technology tools and resources, fostering a seamless, productive, and engaging remote work environment. The ideal candidate will not only identify and implement the best tools but will also lead teams who are responsible for the development, support and optimization of remote technologies, including collaboration tools, devices, and processes. Additionally, this leader will spearhead thought leadership initiatives, encourage a culture of curiosity, and leverage pattern recognition to drive continuous innovation across the organization.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Evaluate and select innovative technology tools and platforms like Microsoft Teams, Zoom, Slack that enhance remote work efficiency, engagement, and overall experience.
• Manage and optimize existing technology tools to ensure they continue to meet the evolving needs of the organization, maximizing the return on current technology investments.
• Conduct regular assessments of existing tools to identify opportunities for enhancement, such as meeting recordings, transcriptions, AI capabilities, ensuring they remain competitive and aligned with best practices.
• Ensure seamless integration of new and existing tools with current systems and workflows, anticipating future technology trends and needs.
• Champion the remote team member experience by deeply understanding their challenges and opportunities.
• Develop data-driven strategies using platforms like NexThink, Qualtrics, etc. to continuously improve the remote work experience.
• Lead initiatives that position the company at the forefront of remote technology innovation, sharing insights with senior leadership.
• Foster a culture of curiosity by encouraging experimentation, learning from failures, and driving innovation.
• Develop a strategic roadmap for technology enhancements that align with the company’s long-term vision.
• Foster a culture of open communication and collaboration through the effective use of remote technology.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s Degree or equivalent experience.
• Minimum of 5 years of leadership experience in Information Technology.
• Strong knowledge of remote work technologies, collaboration tools, and digital workplace platforms.
• Strong understanding of Digital Employee Experience tools, metrics, and sentiment data.
• Proven experience in change management and driving technology adoption.
• Demonstrated leadership experience with a proven ability to lead, mentor, and develop a team of engineers.
• Ability to articulate the business value of technology solutions, ensuring they align with and support company objectives.
• Proven ability to cut through the complexity of technology selection, identifying and implementing the right tools for specific business goals.

Knowledge and Skills:

• Strong vendor management skills.
• Excellent communication, training, and presentation skills.
• Ability to partner effectively with other business units, such as legal, security and compliance teams, to ensure tools meet regulatory requirements and to foster understanding and comfort with new technologies.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and a customer-centric mindset.
• Strong understanding of troubleshooting methodologies.

• Set clear goals and expectations for the team, aligning their efforts with the overall objectives of the organization.
• Encourage a collaborative team environment where knowledge sharing, and innovation are prioritized.
• Monitor and act on Team Member feedback to ensure technology solutions remain relevant.
• Measure and report on the impact of technology changes, using insights to refine and improve future initiatives.
• Design and deliver engaging training programs that not only educate but also inspire team members to explore new ways of working.
• Build and maintain strong relationships across the organization to ensure alignment and integration of remote work solutions.
• Lead and mentor a team of engineers, fostering their professional growth and ensuring they have the resources and support needed to succeed.

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $142,072 to $208,372. This position may also be eligible for a sign-on RSU grant.

INDENGLP

#zip

#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

Staff Software Development Engineer in Test

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!As a Staff Software Development Engineer in Test (SDET), you will blend your expertise in software development and testing to ensure the quality and reliability of our software products. Your primary focus will be on leveraging strong software engineering principles to design, develop, and maintain automated testing solutions. You will collaborate closely with cross-functional teams to drive continuous improvement in our testing processes and contribute to the overall success of our software development lifecycle.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Design and develop software and improve existing code to make it more efficient to detect bugs in the code
• Actively participate in the automation community
• Help develop and complete testing strategies for work that spans multiple applications
• Present ideas and build buy in from the rest of the automation engineers for new services or standards
• Keep up to date on different uses and approaches to automation testing and review the value of those new testing services, practices or standards within our team.
• Write unit-tests and validate your software against acceptance criteria
• Evolve and transform the design and architecture of applications towards leading edge technologies and practices
• Author, apply and advocate for team coding, documenting and testing standards
• Conduct impact analysis to proactively identify impact of a change across multiple applications
• Learn the business process domain to better support the business and align technologies with the business process
• Experiment and test ideas, validate assumptions against needs, reach conclusions and recommend solutions
• Lead code reviews and communicate application changes
• Document code and projects so others can easily understand, maintain and support
• Debug the problems which arise in production and propose effective solutions within the application and across multiple applications
• Read, write and review design documents
• Contribute to team’s sprint commitments and actively participate in our Agile practices, including recommendations for process improvement
• Lead continuous learning activities to improve design and code quality as well as to increase application domain knowledge
• Participate in the talent selection process
• Act as a mentor to guide and review the code, designs and documentation of less experienced Automation engineers 

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or closely related field of study; or equivalent work experience
• Minimum 10 years of software engineering experience
• Minimum 8 years of experience in automation using Keyword/Behavior Driven Development, Web Front Ends, APIs, and databases
• Advanced understanding of testing practices and services
• Experience in the lead role overseeing technical direction of a team of software engineering talent across multiple applications
• Strong understanding and use of one or more object-oriented programming languages and design patterns
• Practical experience in Software Development Life Cycle (SDLC) including Agile/SCRUM and Waterfall
• Practical experience in data modeling, design and messaging
• Experience working on mission-critical enterprise class applications
• Demonstrated ability to coach and mentor less experienced team members
• Willingness to participate in an on-call rotation

Preferred:

• Experience in the lead role overseeing technical direction of a team of software engineering talent
• Advanced understanding of automation testing practices, BDD, Keywords, and Automation services
• Experience with automating test for API calls, web front ends, SQL backends, and load testing.
• Experience in mobile application testing and flutter applications.
• Experience creating and implementing an QA Automation team
• Consistent and regular participation in the QA automation community.
• Experience in creating REST API documentation using Swagger or similar tools desirable
• In-depth usage and creation of application programming interfaces (API) and frameworks in their particular field: JSON, Rest/SOAP based Web Services, JUnit, Jenkins and Bitbucket preferred
• Ability to create database objects and relationships, construct advanced queries, and optimize query performance
• Financial services industry experience

Knowledge and Skills:

• Ability to challenge the status quo and influence stakeholders to create innovative solutions
• Be collaborative with other team members, seeking a diversity of thought to meet business outcomes
• Ability to foster strong relationships across the organization
• Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day
• Experience and understanding of how to connect the work being done and how it drives business value
• Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $154,193 to $236,429. This position may also be eligible for a sign-on RSU grant.

INDCSLP #zip #LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

Mid Level/Senior/Lead B2B Lifecycle Marketing Specialist

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Synthesize customer research insights, segmentation data, marketing trends, competitive landscape, and macro external factors to identify new strategic recommendations to improve marketing and business results.
• Drive ongoing growth campaign execution and testing initiatives for Credit Acceptance in digital and traditional marketing channels including but not limited to email, direct mail, social (paid and organic), paid search, display, SEO/content marketing and our site.
• Writes clear and concise creative briefs, test documents, test plans and strategies, driving continued performance and optimization against KPIs across channels.
• Leverage audience data to drive marketing innovations in segmentation, triggers, and channel strategies.
• Develop learning agendas and test plans to continually optimize creatives based on audience insights and in-market performance.

Knowledge and Skills:

• Fluent in business economics to understand where marketing creates leverage to drive growth.
• Can synthesize insights to identify new recommendations to improve marketing and business results.
• Experience developing an efficient and effective end-to-end funnel journey.
• Fluent in MarTech with a clear understanding of what capabilities can enable growth.
• Confident with interpreting analysis and structuring analytical requests.
• Hypothesis-led and data-driven in all marketing intent.
• Can break a strategy down into a structured testing plan / learning agenda.
• Can break a strategy down into an actionable plan that accelerates speed to market.
• Highly effective communicator who makes complex ideas easy to understand.
• Self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
• Operates with a growth mindset, displaying a strong aptitude for expanding their skillset.

Requirements:

• Bachelor’s Degree in Business, Marketing or Quantitative Field or equivalentexperience.
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of B2B lifecycle marketing experience focused on building customer centric campaigns throughout the customer journey in a marketing organization of at least 20 (client-side or agency).
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of cross-channel orchestration- email, digital, direct mail, events.
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of marketing automation experience (Eloqua, HubSpot, etc.).
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of marketing experience in financial services or other highly regulated industries.
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) writing creative briefs and partnering with creative teams.

Preferred:

• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) working with marketing technology platforms and tools.
• 1+ years (Mid Level), 3+ years (Senior) 5+ years (Lead) of experience in an agile operating model.
• Automotive industry experience.

Targeted Compensation:

Mid Level Specialist: $77,000 – $90,000 base salary + an annual bonus plan.

Senior Specialist: $106,000 – $123,400 base salary + an annual bonus plan.

Lead Specialist: $127,000 – $150,000 base salary + an annual bonus plan.

INDCSMP

#LI-Remote

#zip

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

Repossession Support Administrator

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

Job Description

About this Position:

• NOTE:  This position will work from home. At a future date, occasional planned travel to an office location may be required or, if local to one of our offices, an office work location may be assigned.
• Completes administrative tasks quickly, accurately and compliantly to provide the highest level of service for Insurance, Repossession, Redemption, Remarketing and other teams as needed.
• Provide administrative support for assigned tasks and any special projects for Insurance, Repossession, Redemption, Remarketing and other teams as needed
• Ensure that administrative tasks assigned are completed within service level expectations, and communicate with Third Parties, Repossession Contractors and Auctions to support completing assigned administrative tasks and special projects

Outcomes & Activities:

• Able to manage time well in an organized manner in a multi-task, production environment while being able to work directly with Repossession Contractors, Auctions, and various Credit Acceptance departments. Communicate with Third Parties, Repossession Contractors and Auctions by email and phone related to but not limited to:
• Transportation, sale and title notification issues for repossessed vehicles
• Invoices exceptions and payment reconciliation requests
• Repossession Contractor License, Insurance and Bond renewals
• Validate and submit Repossession Contractor and Auction expense approvals and corrections to ensure account balances are accurate, invoices are paid timely, and invoices reflect contracted or pre-approved rates
• Maintain system records regarding the Repossession Contractor’s operations and account specific information related to repossession
• Receive, review, timely process and image documents for Insurance, Repossession, Redemption and Remarketing
• Comply with Company policies, procedures and guidelines
• Adherence to the Operations Attendance policy
• All other duties as assigned

Knowledge & Skills:

• Diligent: Hard working, Conscientious, Sense of Urgency
• Effective: Problem Solver, Autonomous, Organized, Productive
• Validates: Information clearly and intuitively, protects all stakeholders, Accurate
• Educates: Identifies and closes knowledge gaps with all stakeholders, clear communicator
• Listens: Actively asks relevant questions to understand internal and external consumer’s situation, attentive
• Owns: Performance outcomes, receptive to feedback; applies feedback to improve; active participant in training and coaching sessions
• Promotes: Delivers superior Customer Service, positive and collaborative approach to creating resolutions; builds trust; remains professional

Requirements:

• Basic Knowledge in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
• Have a high-speed internet connection with a minimum of 15mbps download speed

Preferred:

• Excellent data entry problem solving, and organizational skills
• Experience supporting multiple departments in a fast-paced environment
• Experience in the finance or automotive industry

Start Date: ASAP

Training & Schedule Requirements:

• Training: 2 months of remote training. Training hours will be 7 am – 3 pm or 4 pm est.
• Schedule: Monday through Friday: 7am – 7pm, flexible 8 hour shift

Targeted Compensation: $16.50 – $18.00/hour based on experience.

Targeted Bonus: Uncapped quarterly bonus potential based on individual performance. The estimated average bonus target for this position is around $500/quarter.

INDSERMP #zip #LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Medical Records Abstractor (HSC2 – PROJECT) DOH8338

by Irma Moore | Sep 12, 2024 | Uncategorized

Medical Records Abstractor (HSC2)

This is a remote project position that will be funded through July, 2029

The Surveillance for Emerging Threats to Pregnant People and Babies Network (SET-NET), funded by the CDC, is dedicated to monitoring and understanding the health outcomes of communicable disease infections during pregnancy. Our focus is on conditions such as syphilis and hepatitis C, aiming to enhance clinical guidance, intervention programs, and services for pregnant individuals and their infants.

What You Will Do:

We are seeking a detail-oriented Medical Records Abstractor to join our team. In this role, you will review and abstract relevant medical information from Records and other relevant records systems, ensure accurate data entry into our REDCap database, and maintain data quality. You will also collaborate with external partners to obtain medical records and train new or temporary data abstractors.

Expectations and Responsibilities:

• Review and abstract relevant information from medical Records and records of pregnant individuals and their infants who test positive for Hepatitis C, Syphilis, and other public health concerns. Access and evaluate medical records in various formats (electronic, faxed, mailed) and document any missing information for follow-up.
• Conduct thorough Records reviews and input data into REDCap, cross-checking with other data systems for accuracy. Track and report progress, prioritize workflows to meet deadlines, and ensure compliance with confidentiality and privacy laws.
• Report data quality issues to program epidemiologists and assist with data management and surveillance efforts. Stay updated on technical methodologies and communicate changes to improve data abstraction processes.
• Represent SET-NET at CDC meetings, ensuring processes align with strategies to address health disparities.
• Train and lead new and temporary Medical Records Abstractors, providing guidance and support on data abstraction processes. Update training materials and manuals as needed.
• Coordinate with local health departments and tribal public health staff to access patient records and provide guidance on testing, treatment, and interventions for Hepatitis C and Syphilis. Offer health education materials and connect with available resources.
• Participate in public health emergency preparedness and response as needed, including actual events and training opportunities.

You Will Be Successful at the DOH If: 

• You embrace cultural humility by honoring diverse perspectives and cultures.
• You are committed to equity and inclusion, removing barriers, championing social justice, and fostering a sense of belonging.
• You use an outward mindset to make impactful contributions, blending your personal expertise with collaborative achievements.
• You excel at problem-solving and crafting effective solutions while communicating clearly across different mediums.
• You are dedicated to customer service and navigate diverse interactions to build strong organizational relationships.
• Your technical competence shines, making you an invaluable asset to our team!

Location and Flexibility 

We value work-life balance and offer the convenience of remote work with occasional in-person collaboration opportunities. Attending events or working In-office is rarely required and would be scheduled in advance. This is a remote/home-based position available to applicants residing anywhere in Washington State, as well as those living near the Oregon/Washington border and the Idaho/Washington border.

What We’re looking for – Required Qualifications:

We value all relevant experience, whether paid or unpaid. Your diverse experiences can make a difference in this role. You must meet one of the required qualification options listed.

• Option 1: Six (6) or more years of consultative or management experience working or volunteering in a clinical setting, health services program, public health, or other similar setting.

• Option 2: A Bachelor’s degree or higher in nursing, public health, health care administration, public administration, business administration or an allied field AND two (2) or more years of experience of the experience listed in option 1.

Preferred Qualifications:

The qualifications below are what would make you a strong fit for this role. While these aren’t required, having them can help you stand out as a candidate.

• Experience in data management, data cleaning, and medical Records abstraction
• Experience in clinical care and navigating various health information systems while following HIPPA guidelines.
• Ability to work independently and manage multiple tasks.
• Demonstrated experience working effectively and cooperatively with others in a team environment.
• Demonstrated experience with data entry using REDCap.
• Intermediate level experience using MS Word and MS Excel.
• Ability to interact effectively with persons from diverse cultural, socioeconomic, educational, and professional backgrounds and persons of all ages and lifestyle preferences.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about “Why DOH” by visiting Work@Health.

Who We Are:

OID: Empowering Communities and Saving Lives!

The Office of Infectious Disease provides services to prevent and control sexually transmitted diseases, HIV/AIDS, adult viral hepatitis and assesses the incidence and prevalence of these diseases. The office is also responsible for the HIV Client Services Early Intervention Program which pays for medications, insurance premiums and limited medical, mental health and dental care for low-income, eligible HIV-positive individuals. It tracks and assesses disease and health conditions by collecting, analyzing and evaluating data. It maintains databases that aid targeting resources toward current data trends.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We’re driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Conditions of Employment:

I am prepared, with or without accommodations, to do the following:

• Commit to a full-time 40-hour work week schedule (flexible work schedule requests must be approved supervisor).
• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
• Perform my job duties either remotely from home or in-person at the designated DOH site location.
• Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state. You must be able to legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
• Representation: This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Mission Control Analyst I

by Irma Moore | Sep 12, 2024 | Uncategorized

About Us:

DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.

DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay’s Press Center.

The Role:

In this role, you’ll utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners. Success in this role will rely on a combination of detailed understanding of DailyPay’s operational monitoring functions, attention to detail, and ability to execute tasks with high quality in a fast-paced environment.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

***Two Available Shifts: 11am – 8pm CT Monday thru Friday OR 11am – 8pm CT Friday thru Tuesday***

How You Will Make an Impact:

• Develop expertise in our product, configuration, and backend processes
• Monitor and manage DailyPay’s operational, risk management, and revenue dashboards/metrics
• Analyze and monitor operational data/trends to mitigate risk exposure
• Identify operational anomalies using data from multiple sources
• Investigate alerts and provide initial troubleshooting to prevent service outages
• Collaborate with internal teams to ensure processing is completed efficiently
• Report, troubleshoot, and manage incidents through to resolution.

What You Bring to The Team:

• Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment
• Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
• Ability to execute recurring tasks with a high level of accuracy
• Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
• Ability to take initiative and be proactive in problem-solving
• Flexible scheduling to meet needs outside normal business hours
• Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis

Nice to Haves:

• Strong and cross-functional communication skills
• Experience with payroll or money movement products, processes, and controls
• Experience in Technology or Financial Services fields

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

#BI-Remote #LI-Remote

Pay Transparency.  DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity. 

New York City

$59,000—$76,000 USD

Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)

$54,000—$70,000 USD

Remote, Standard

$51,000—$67,000 USD

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.