Administrative Assistant 3

by Irma Moore | Sep 13, 2024 | Uncategorized

Become a part of our caring community and help us put health first
 

The Administrative Assistant 3 follows established procedures and guidelines to provide timely and effective secretarial support to an office, business unit, department, or other organization. Answers telephones, screens calls, and takes messages so callers/visitors are attended to promptly, courteously, and accurately. The Administrative Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Administrative Assistant 3 transcribes, types, formats, and proofreads a variety of material (e.g., correspondence, invoices, contracts, meeting minutes, reports, speeches, and presentations) using word processing, presentation, graphics and spreadsheet software. Coordinates internal and external meetings which may involve scheduling meeting times, making travel arrangements for attendees, and ensuring that various meeting amenities are available. Manages the appointments and schedules of applicable staff. Uses office equipment such as photocopiers, faxes, and printers. Additional responsibilities may include distributing incoming mail, preparing outgoing mail, filing, maintaining office supplies or other inventory. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Use your skills to make an impact
 

Required Qualifications

• 2 + years of administrative experience
• Proficient in Microsoft Outlook, Word, and PowerPoint
• Ability to manage multiple or competing priorities
• Strong attention to detail
• Capacity to maintain confidentiality
• Strong organizational skills
• Ability to balance multiple initiatives and prioritize workload

Preferred Qualifications

• Associate or bachelor’s Degree
• Proficient in Microsoft Excel and Access
• Previous administrative or related experiences
• Experience with internet research and proof-reading/editing
• Experience with organizing and conducting very large department meetings including content management, audio/visual, recordings, surveys, etc.

Additional Information

Work-At-Home Requirements:

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.  
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
 
If you are selected, you will receive correspondence inviting you to participate in a HireVue assessment.  You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 15 – 20 minutes. Your answers will be reviewed, and you will subsequently be informed if you will be moving forward to next round.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$51,800 – $71,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Content Support Specialist, Architecture & Engineering (Part Time)

by Irma Moore | Sep 13, 2024 | Uncategorized

Job Title Content Support Specialist, Architecture & Engineering (Part Time)

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The (Part Time) Content Specialist provides support to the Content team. They are responsible for sourcing & recruiting subject matter experts (SMEs), processing SME-reviewed errata, writing documentation, requesting & recording permissions, data entry & management, and organizing files, folders, databases, spreadsheets & other tools and resources that the content team uses to develop high-quality content for PPI products. The part-time Content Specialist works directly with cross functional teams, including external errata SMEs, to ensure that errata is completed on time. They review all errata markup to ensure that SMEs have effectively corrected reported errors & marked up documents following proper instructions. The part-time Content Specialist is responsible for monitoring errata SME quality and consistently sharing feedback with the Content Specialist for the purpose of SME performance improvement. The successful candidate is highly detail oriented, organized, has above-average written communication skills, intermediate to advanced skills in Adobe, Google Sheets & MS Excel, and is quick to learn new systems.

Primary Responsibilities
Errata Processing Daily (As agreed upon with manager)

• Retrieve SME-reviewed correction files from errata software system
• Review SME markup against customer-reported error to check for accurate resolution. Spot check to ensure that the rest of the problem contains no errors
  Ensure that markup meets formatting expectations and that all necessary file attachments are included
• Make note of any feedback for SME and share with Content Specialist (FT)
• Follow up with SMEs who are overdue returning their errata evaluations/corrections
• Maintain accurate records of all tasks performed in the errata tracker sheet & errata system

Twice-weekly

• Send batched errata corrections to typesetter
• Create an XML book & ensure that all files are properly labeled, organized, & present Monthly
• Load PDFs that show errata corrections to PPI customer website Quarterly
• Attend or lead virtual SME training workshops As required
• In cooperation with the Content Specialist, onboard and train new errata SMEs
• Occasionally email errata SMEs to assign errata separately from the errata system

SME Recruitment, Training, & Maintenance of SME Database
Daily/Weekly, as agreed upon with manager

• Research and organize SME lead sources
• Email leads to gauge interest and potentially on-board for current projects, errata, or the
• general database
• Use good communication skills and professional language to accurately represent PPI
• and the nature & expectations of SME work
• As requested by Content Specialists (FT), source SMEs with particular areas of
• expertise for current projects
• Save resumes to a central location in an organized manner, and maintain a
• documented record of all communication attempts in the SME database
• Update contact information in the SME database as requested and per the proper
• guidelines
• Support the Content Specialist (FT) by attending project scope meetings with SME,
• sending training videos and documents to SME, and, when necessary, providing live 1:1
• training to ensure SME understanding of projects tasks & goals
• Create SME training documents, videos, slide decks and other materials. Make
• suggestions and implement action on training program improvements.
• Ensure that SMEs understand the independent contractor process, relationship and
• responsibilities.

Quarterly

• Organize responses to the emailed SME recruiting survey
• Contact interested leads by email and gather information about their qualifications
• (including resume, experience, professional designations, etc.).
• Inform Content Specialists (FT) of any SMEs who may be needed for current projects or
• errata.

Data Tasks & File Organization

• When required or requested by team members/managers, create or organize
• spreadsheets for the purposes of content management
• Use necessary systems to export data and create graphs, pivot tables, schedules,
• templates, or worksheets
• Complete manual data entry/manipulation tasks, as needed
• Use a high level of organization, attention to detail, and consistency to ensure that files
• and databases stay up-to-date, easy to find and properly labeled

Permissions

• Review project art logs for required permissions
• For each project, create a comprehensive and accurate list of all assets that require
• permission requests
• Document all required permissions with well-labeled asset information in a central
• spreadsheet, per the written protocol
• Send permission requests to publishers and organizations
• Transmit and account for payments for permission fees, as needed
• Reconcile all permissions, with copies of signed agreements & communications needed
• for records, saved to a centralized location

Documentation

• When required or requested by team members/manager, write documentation for
• training purposes, historical information, or SME instructions

Other

• Document processes and procedures as assigned. Suggest improvements.
• Perform additional duties as assigned by supervisor to achieve organizational goals

Minimum Qualifications

• Bachelor’s Degree in English, Communications, Publishing, Engineering,
• Architecture, or related fields     
• Years of Experience: 2 years in Author management, data management, publishing services,
• technical content
• Experience in higher education publishing preferred.
• Licensure/subject knowledge in engineering or architecture a
• plus but not required.
• Information Systems: Microsoft Office (Word, PowerPoint, Excel), Google Sheets,
• Adobe  

Technical Competencies:

• Complete assignments within prescribed deadlines
• Create and modify spreadsheets, including pivot tables,
• drop-down lists, and v-lookups
• Use Adobe Comment toolbar to markup PDFs
• Train SMEs and authors on how to use systems & software;
• troubleshoot for them when they need help

    
Skills and Ability:

• Enjoys to work both independently and as part of team
• Ability to effectively and efficiently receive and respond to
• constructive criticism
• Excellent interpersonal, written, and verbal communication
• skills
• Demonstrated comfort in working collaboratively with
• internal and external stakeholders
• Deductive reasoning and problem-solving skills, with a
• strong attention to detail
• Ability to change focus and prioritize projects based on
• organization needs
• Self-starter with high energy and diligent work ethics,
• demonstrated ability to meet tight deadline
• Possess strong organizational and multi-tasking skills
• Team player who likes to support/help and share information

We offer a competitive benefits package including:

Remote work providing flexible work/life balance
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Access to health and wellness benefits new hire eligibility starts day 1 of employment
Access to 401K Savings Plan company match provided after eligibility is met
Employee Discounts enjoy discounts, rewards, and perks on thousands of the brands you love in a variety of categories
And so much more!

#LI-JB1

#LI-Remote

The salary range for this position is $28 – $33 per hour.

LocationRemote/Nationwide, USA

Additional Locations 

Employee TypeEmployee

Job Functional Area Content/Material Creation

Business Unit00079 Kaplan Professional

HIM Technician 3

by Irma Moore | Sep 13, 2024 | Uncategorized

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami/UHealth Department of Health Information Management (HIM) has an exciting opportunity for a full-time HIM Technician 3 (H) to work remotely.  The Health Information Management (HIM) Technician 3 (H) has expert level healthcare medical record processing skills with knowledge and ability to process release of information requests to all requestors, both internal and external, in accordance with regulatory guidance in both paper and electronic formats.  The incumbent has a broad spectrum of knowledge of health information management functions, such as document imaging, deficiency tracking, and chart completion, and skills to utilize technology to provide a comprehensive record set upon request.  Furthermore, the incumbent assists with training of and serves as a mentor to lower-level HIM Technicians.  

• Creates, processes, and fulfills release of information requests as assigned with a high level of accuracy.
• Participates in workflows to prioritize requests by requestor type to ensure internal departmental deadlines are met.
• Follows processes and methods to ensure fulfillment of routine and non-routine disclosures in accordance with regulatory requirements.  Recognizes deficiencies within a record and/or sensitive information to ensure records are not inappropriately released.  Reviews patient FYI flags and chart advisories as appropriate.
• Processes release of information requests efficiently and accurately by selecting components of the medical records that are commonly requested (e.g., history and physical, operative report, and/or discharge summary).
• Applies critical analysis of advanced care planning documentation (healthcare surrogate and/or living wills) to support patient preferences for end-of-life care and integration within the patient’s medical record.
• Assigns documentation to the correct patient, encounter level, document type, physician, and location in the medical record.
• Ensures high level confidentiality processes with the ability to communicate to patients and/or representatives ways to gain access to their medical information, which may include collaboration with other departments such as the Central Business Office, Patient Access, Information Technology, and internal clinical teams.
• Achieves and maintains departmental quality and productivity expectations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

• High School diploma or equivalent
• Minimum 5 years of relevant experience
• Interpersonal, organizational, analytical, and multitasking skills.
• Ability to maintain strong, positive customer service relationships under pressure and to communicate effectively with patients, medical staff, and customers.
• Ability to make decisions, exercise independent judgement, and work independently with limited supervision. 
• Ability to handle difficult and stressful situations with professional composure.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in Microsoft Office applications.

Any relevant education, certifications and/or work experience may be considered.

#LI-NN1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full time

Employee Type:Staff

Pay Grade:H4

Equipment Service Technician I

by Irma Moore | Sep 13, 2024 | Uncategorized

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.

The Equipment Service Technician is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. In this role, our ES Techs perform effective on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units primarily in a hospital environment under a highly regulated, time-sensitive environment. Working with cross-functional teams (Tech Support, Engineering, Service Contract Management), the ES Tech escalates issues appropriately and utilizes advanced technology platforms to complete compliance-regulatory requirements, resolve and document troubleshooting issues and improve the overall Customer experience. In addition, the technician will provide Customers with information, pricing and options, utilizing clear, proactive communications during all service phases to optimize Customer operations and provide a One of A Kind experience.

This is a remote based, customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Tennessee.  

Duties

Customer Focus & Retention – 30% 
Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Growth – 10% 

• Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.  
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.   
• Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.

Duties, cont’d

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
• Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.  
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software).  This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on site; Learning new technologies and software applications as they become available to improve productivity.
• With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff. 
• All other duties as assigned. 

Required Experience

• High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive). 
• Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.   
• Customer and team engagement experience. 
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems). 
• Effective written and verbal communication skills. 
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements. 
• Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography). 
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info). 

What we offer

• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
• Company provided credit card, iPhone & laptop
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off and paid holidays
• Extensive hands-on training and development
• Tuition assistance
• Opportunities for advancement

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  45886

Job Category:  Service/Technical Services

Nashville, TN, US, 37013

Staff Microsoft 365 Engineer

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!As a Staff Microsoft 365 Engineer, you will be a pivotal technical leader, responsible for the strategic direction, design, and management of the Microsoft 365 environment across the organization. With exceptional technical expertise, you will lead high-impact projects, drive innovation, and solve complex technical challenges. In this role, you will collaborate with cross-functional teams, mentor less experienced team members, and play an active role in their skill development, ensuring that the organization maximizes the value of its Microsoft 365 investments.

Outcomes and Activities:

• Lead the design and implementation of cutting-edge Microsoft 365 solutions, ensuring alignment with organizational goals.
• Provide strategic direction for the evolution of the Microsoft 365 environment, driving innovation and adopting new technologies to enhance productivity, collaboration, and security.
• Tackle complex technical challenges across the Microsoft 365 environment, providing expert-level troubleshooting and resolution.
• Oversee the operational management of Microsoft 365 services, ensuring high availability, performance, and security.
• Collaborate closely with the Service Desk & other stakeholders to ensure a seamless and exceptional end-user experience.
• Serve as a mentor and guide for less experienced engineers, fostering a culture of learning and continuous improvement.
• Lead knowledge-sharing initiatives and ensure that the team stays up to date with the latest Microsoft 365 advancements.
• Work closely with customers and business stakeholders to understand their needs and translate them into technical solutions that drive business value. Be a customer advocate.
• Provide expert-level guidance during major incidents, ensuring timely resolution and effective communication with stakeholders.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

•  Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Minimum of 8 years of experience in IT, with at least 5 years focused on Microsoft 365 administration and engineering in a senior or lead capacity.
• Exceptional knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and security and compliance tools.
• Advanced proficiency in PowerShell scripting for automating and managing Microsoft 365 environments.
• Experience with hybrid environments, including integration with on-premises Active Directory and Azure AD.
• Strong understanding of Microsoft 365 security features, such as MFA, conditional access, and threat protection.

Knowledge and Skills:

• Demonstrated ability to solve complex technical problems and lead the resolution of critical issues.
• Excellent leadership and mentoring skills, with a track record of developing technical talent.
• Strong proficiency in using data, metrics, and KPIs to drive decisions and ensure platform health.
• Strong communication and interpersonal skills, capable of engaging with stakeholders at all levels of the organization.
• Ability to manage multiple projects and priorities in a dynamic environment, with a focus on innovation and continuous improvement.
• Ability to lead cross-functional collaboration efforts to ensure that Microsoft 365 initiatives are aligned with broader organizational strategies.
• Experience taking a leadership role in major projects, ensuring successful execution and delivery of key initiatives.
• Ability to leverage deep technical expertise to develop creative solutions to unique business needs, pushing the boundaries of what’s possible with Microsoft 365 technologies.
• Ability to continuously identify opportunities for process improvements and implement best practices to optimize the Microsoft 365 environment.
   

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $132,235 to $202,760. This position may also be eligible for a sign-on RSU grant.

INDENGLP

#zip

#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

Credit Analyst – Nevada

by Irma Moore | Sep 13, 2024 | Uncategorized

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position: Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers.  Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.

Note: This position will work from home.  Occasional planned travel to an office location may be required.

Outcomes and Activities:

• Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders
• Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
• Provide a high level of customer service to maintain relationship with our stakeholders
• Resolve and document dealer inquiries not related to the funding process
• Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
• Welcome and onboard new dealers by offering initial funding assistance
• All other duties as assigned
• Attendance as outlined in the Operations Attendance Policy

Requirements:

• Bachelor’s degree or equivalent Credit Acceptance work experience
• Be proficient in Microsoft Word, Excel and Outlook
• Remain compliant with our policies, processes and legal guidelines
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)

Preferred:

• Customer Service experience in a call center environment
• Interaction with auto dealers in current or past role
• Experience reviewing contracts/legal documents with a strong attention to detail
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions

Knowledge and Skills:

• Be Diligent:  Hard working, Conscientious, Sense of Urgency
• Be Effective:  Clear Communicator, Autonomous, Organized, Productive
• Validate information clearly and intuitively, protects all stakeholders
• Educate: Identify and close knowledge gaps with all stakeholders
• Listen actively, understand caller’s situation
• Own performance outcomes, improvement actions, attitude
• Promotes: Delivers superior Customer Service
• Effectively work independently in a fast-paced environment
• Ability to adapt well to change with the willingness to maintain a flexible schedule
• Speak clearly, professionally and articulately on the telephone
• Ability to learn quickly and apply knowledge learned
• Handle difficult conversations professionally
• Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.

Training & Schedule Requirements:

Training:

• Monday through Friday 7am-4pm PST
• Virtual Training will be conducted beginning Monday, October 14th

Schedule:

8 hour shift between the following times

• Monday -Friday; 6am – 5pm PST, working every other Saturday 6am – 4pm PST
• Monday -Friday; 6am – 6pm PST, working every other Saturday 6am – 4pm PST
• Monday -Friday: 7am – 6pm PST, working every other Saturday 7am – 5pm PST
• Monday – Friday 7am – 8pm PST, working every other Saturday 7am – 6pm PST

Targeted Compensation: $23.00-$25.00/ hour based on experience

Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1,000/month.

INDSERLP #zip #LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.