CX/Innovation Lead

by Irma Moore | Sep 17, 2024 | Uncategorized

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 

Recognized as a Top Workplace USA (2024)

Recognized as one of the Top Workplaces in Technology (2023, 2021) 

INC 5000, Fastest growing companies in America (2023, 2022) 

Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 

2020 NXT UP – Top Federal Emerging Technology and consulting firms 

2020 Inaugural DC Metro’s Most Successful Companies 

2020 Washington Technology Fast 50 

NVTC Tech 100 (2020, 2019) 

Job Description: 

Softrams is looking for a CX/Innovation Lead for work on a Federal Service Desk contract with 100+ agents. This role will concentrate on improving the overall customer and agent experience by leveraging emerging technology and innovation. The CX/Innovation Lead will work to develop an understanding of customer expectations, needs, and issues by analyzing metric data and customer feedback to identify potential improvement opportunities. They will then develop solutions utilizing products, processes or services that enhance staff efficiency and responsiveness. 

Federal Requirements:  

• Ability to obtain a U.S. Federal Position of Trust clearance designation.  
• Must reside in and be able to perform work in the United States.  
• Must have lived in the United States for 3 of the last 5 years.  

Required Qualifications:

• Bachelor’s degree in a relevant field, such as business management or technology. 
• Previous experience on a Federal Service Desk project with 100+ full-time agents. 
• 5+ years of CCaaS and/or SaaS platform, application administration role, or in a digital, marketing, or support operation role. 
• Preferred – 5+ years of experience in CX management within ServiceNow (SNow)/NICE CXone. 
• Extensive experience leading cross-functional projects utilizingcutting edge tools and techniques. 
• Tech-savvy and forward-thinking: A deep passion for working with cutting-edge technologies, embracing digital transformation. 
• Possessing the initiative and motivation necessary to set priorities, adhere to timelines and navigate dynamic demands effectively. 
• Unparalleled organizational skills, managing multiple priorities with ease and efficiency. 
• Pays close attention to every detail, from grammar to design, while maintaining a broader perspective and focusing on the overall vision. 
• Is a team player and collaborates, communicates, and delivers successful initiatives 
• Excellent oral and written communication skills and must be detailed oriented.  

Responsibilities:

• The role focuses heavily on collaborating internally and with CMS key stakeholders, building an innovation backlog, developing key accelerators, and continuous development of Softrams’ Business Operations Support Center of Excellence. 
• Design, plan, and lead the implementation of CX solutions using CXone/SNow/AWS cloud. 
• Well versed with concepts like Conversational AI through Voicebots/Chatbots, Intelligent swarming to provide better First Contact Resolution, SNow AI, automated ticket assignments.  
• Develop & implement similar solutions to lower costs and provide better user experience.  
• Will use Agile Principles, LEAN Six Sigma, CX Design Principles, and Change Management best practices in consultation with project leads, technology, and our Contact Center team. 
• Lead agile teams in the development of continuous improvement initiatives, generally of high complexity, consult with, and influence internal/external stakeholders, creating value and buy-in as the lead business process improvement transformation partner. 
• Deeply understand Contact Center technology and emerging capabilities and trends. Prepare recommendations for presentation to senior management/CMS leadership for the prioritization and delivery of new capabilities. 
• Conduct in-depth analysis of customer feedback to uncover actionable insights and make data-driven recommendations for process improvements. 
• Utilize data-driven insights to identify critical pain points, potential efficiency gains, and opportunities for enhancing functionality. 
• Collaborate with operations teams to identify and address customer pain points, driving improvements in key CX metrics. 
• Monitor, analyze, and recommend CRM and workflow changes for continuous improvement. 
• Solution & configure ticketing and automation workflows. 
• Partner with internal and third-party IT resources to integrate API and software solutions. 
• Establish effective communication channels to disseminate customer feedback to stakeholders, fostering a culture of customer-centricity. 
• Develop and implement strategic initiatives to enhance customer satisfaction, ensuring alignment with overall business goals. 
• Manage/groom the backlog of enhancements aligning with business objectives. 
• Stay abreast of industry trends, standards and emerging technology that can be leveraged in future solutions. 

Benefits and Perks:

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.  
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.  
• Monthly DoordashDashPass subscription. 
• Group discounts via LifeMart ADP 

Public Trust Clearance:

This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 

Work Location:

We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:

Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable. 

EEO Statement:

Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at [email protected]

Know your rights poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

MuleSoft Developer

by Irma Moore | Sep 17, 2024 | Uncategorized

Everlight Solar is seeking a skilled MuleSoft Developer who will design and code functional API’s and applications, producing fully functional middleware applications according to requirements. As a Mulesoft Developer, you play a key role in serving our clients and team members. This will be a full-time, work-from-home “remote” position.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Ensure consistent alignment of API management to optimize usage, with a focus on improving and evolving the distribution process, and management.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on MuleSoft projects and all upstream and downstream systems and processes
• Review existing Mule integration logic and creating test collections
• Update project configuration and deployment settings
• Re-deploy APIs and integrations in the new hosting platform using Azure DevOps pipelines
• Assist with validation and testing efforts (including load/performance)
• Make modules production-ready by following release procedures and completing version control documents

Requirements:

• Minimum two years of experience as a MuleSoft Developer
• MuleSoft Developer Certification – Level 1 Certification Required
• MuleSoft Developer Certification – Level 2 Certification Preferred
• MuleSoft Certified Integration Architect – Level 1 certification Required
• 6 or more years of experience building REST and SOAP-based APIs using Mule ESB flows with API-led connectivity architecture.
• 3 or more years of experience in Mule administration, configuration and tuning, and API configuration using RESTful web Service.
• 6 or more years of experience in designing and developing Mule ESB projects using various connectors like HTTP, File, SFTP, DB, Transformers, DataWeave
• 6 or more years of experience in deploying of Mule ESB applications using Cloud Hub and experience in Integration using Mule ESB
• 6 or more years of experience in using Transformers, Filters, Flow Control, Collection splitters and Aggregators, Scatter- Gather etc.
• 3+ years of experience in Agile Methodology & Scrum software development processes.
• Hands-on experience in troubleshooting Mule ESB, including working with debuggers, flow analyzers, and configuration tools.
• Excellent interpersonal, and analytical skills and strong ability to perform as part of a team.
• Strong verbal and written communication skills.
• Desired Skills and Experience (6 years of experience)
• MuleSoft, API-led connectivity Architecture, REST, SOAP
• Strong understanding of the platform, with the ability to build custom API’s and other content of varying complexity
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Excellent project management skills and a positive attitude
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $60,000-$100,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Infrastructure Engineer (DNS)

by Irma Moore | Sep 17, 2024 | Uncategorized

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

The Infrastructure Engineer (DNS) works on holistic engineering deliverables across different stages of the product lifecycle and determines technology patterns for the overall solution.  Engineer will be an expert subject matter in Doman Name System (DNS) technology. This role takes the lead in guiding more junior engineers and is a role model in fostering the adoption of new technologies. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities 

• Achieves product commitments (and influences others to do the same) by using informal leadership & highly developed communication skills and contributes to or led technology communities 
• Uses automation, system tools, open-source solutions, observability and ‘security first’ principles in daily work 
• Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms 
• Initiates high level solution design approaches, and guides team to achieve desired key software delivery capabilities using automated, coded enterprise and observability 
• Participates in internal speaking and advocacy events 
• Supports research activities to adopt new technology solutions in ways of developing new capabilities 
• Continues professional education and creates opportunities for core product teams to learn engineering best practices 
• Coaches immediate chapter and actively fosters the adoption of new technologies 
• Will be required to work a non-standard schedule when the workload demands it, but still enjoy a flexible work arrangement.     
• Pager duty is a requirement.
• The type of work will vary. This is an engineering role that requires entering DNS records into a tool and being responsible for the entire environment which will include troubleshooting.

Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Bachelors – Computer Science, Engineering, Informatics, Information Security, Information Technology or related 
• 3+ Years – (Software) Engineering, DevOps or related 
• Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale 

Preferred Qualifications 

Bonus Points If You Have: 

• Strong understanding of network protocols – CCNA or equivalent experience
• Experience managing a DNS platform. Bluecat experience – troubleshoot / upgrade / hardware replacement, and Infoblox or other is a good benefit
• Understanding of AWS Route53 integration with other DNS systems
• Strong familiarity with Unix/Linux operating systems
• Experience with Virtual Servers and specifically VMware
• Network Monitoring experience. SolarWinds preferred but not a requirement
• F5 GTM experience
• Strong troubleshooting skills required
• OSI model, TCP protocols, etc.
• CCNA certification

External applicants will be required to perform a technical interview. 

  #LI-JJ1

  #remote

Application Deadline:The application window for this position is anticipated to close on Sep-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:The base pay for this position generally ranges between $86,500.00 to $146,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

Delivery Consultant (Remote)

by Irma Moore | Sep 17, 2024 | Uncategorized

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.

Job Description

In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.

Responsibilities:

• Monitor client’s critical application performance and availability
• Summarize and review performance trends in operations status meetings
• Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
• Maintain and enhance dashboards and reports to meet requirements of IT and business users
• On-board additional applications for monitoring
• Mentor and train customers on the Dynatrace Platform and Best Practices
• Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
• Provide regular status updates and project documentation to support efforts at customer engagements
• Assist sales team in identifying new opportunities for product and services at customer sites
• Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs
• Maintain accurate deployment documentation

Travel Requirements

• Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required.

Qualifications

Minimum requirements: 

• 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development
• Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline

Desired Experience:      

• 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
• 1+ years of solid enterprise level .NET or Java development/support/operations
• 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
• Must have strong interpersonal communication skills and a passion to learn new technology
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
• Must have excellent written, oral, and presentation communications skills.
• Must possess excellent problem-solving and analytical skills
• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
• Previous consulting experience and / or Project Management experience is a plus
• Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
• Ideal candidates will have 2+ years of Dynatrace Technology experience
• Dynatrace Product Certification

Additional Information

The salary range for this role is $90,000 – $120,000. When determining your salary, we consider your experience, skills, education, and work location. 

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

ServiceNow Developer

by Irma Moore | Sep 17, 2024 | Uncategorized

Overview

LMI is seeking a skilled ServiceNow Developer to support our customers’ configuration and development objectives.  This is a fully remote position. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior. 

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees. 

Responsibilities

• Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications. 
• Design, develop, and implement custom ServiceNow applications and modules to meet business requirements. 
• Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow. 
• Create and manage workflows and automated processes using ServiceNow’s Flow Designer, Workflow Editor, and Business Rules. 
• Build and customize UI components using ServiceNow’s UI policies, UI actions, client scripts, and Glide scripting. 
• Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring. 
• Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality. 
• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides. 
• Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed. 
• Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. 
• Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements. 
• Ensure compliance with security policies and best practices in ServiceNow development and data handling. 
• Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools. 
• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations. 
• Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies. 

Qualifications

Required Experience

• Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment 
• Demonstrated experience with ServiceNow platform capabilities in a client environment 
• Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform. 
• This position requires five (5) or more years’ work experience. 
• Ability obtain and maintain a VA Public trust clearance clearance 
• Some travel may be required within CONUS only 
• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.  

Desired Experience 

• Demonstrated experience with the development of ServiceNow modules, in one or more modules in the Strategic Portfolio Management (SPM) domain (APM, ITBM, PPM) or one or more modules in the Enterprise Asset Management domain. 
• Demonstrated experience implement ServiceNow modules to clients in the US Federal Government 

Desired Certifications 

• ServiceNow Certified System Administrator 
• ITIL 

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LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact [email protected]
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Portfolio Analyst

by Irma Moore | Sep 17, 2024 | Uncategorized

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

As a Portfolio Analyst, you will support Private Funds portfolio management reporting and other analysis activities as needed. You’ll be responsible for compiling and managing data, assist with updating regional teams on all activities of the Private Funds Team, reviewing and correcting Private Funds reports and working with managers of SMAs to ensure compliance and accurate and timely reporting on SMA portfolios.
 

What you will do:

• Assist team in all aspects of private funds portfolio management; the Portfolio Analyst will independently manage their work to develop and improve processes to meet evolving investment industry, risk. and compliance needs. Participates in new projects on an as-needed basis
• Proactively builds, runs, and manages internal analytics and data processes; acts as subject matter expert for portfolio and pipeline
• Interacts with SMA and Fund managers to answer questions, collect information and analyze reports
• Works closely with LifeCo and regional investment teams and cross-functional teams such as legal, tax and risk with respect to all portfolio management requests
• Prepares and facilitates team meetings and research discussions; delivers oral and written presentations

What you will bring:

• 3 years experience involving portfolio analysis and reporting; or related experience in a similar role
• Bachelor’s Degree in Business, Finance, Accounting, Computer Science, Mathematics, or related field
• Intermediate to advanced skills in Excel and database tools. Proficiency in PowerPoint and Word

What will set you apart:

• Strong attention to detail, math and business writing skills
• Ability to handle multiple priorities and interactions with senior professionals

Location:

The preference for the Portfolio Analyst is to work out of the Greenwood Village, CO office on a hybrid schedule (3 days in office). We may also consider qualified candidates for a remote position in a different city/state.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range$66,200.00 – $93,575.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.