Technical Support Engineer

by Irma Moore | Feb 17, 2025 | Uncategorized

JOB TITLE:  Technical Support Engineer

DEPARTMENT:  Technical Support           

REPORTS TO:  Technical Support Manager

JOB LOCATION:  Remote (U. S. Based)

SUMMARY OF POSITION:

The Technical Support Engineer is a dynamic and energetic individual that plays an important role by being the first point of contact for issues reported by our customers on our software products, in a timely and professional manner with a deep commitment to excellent customer satisfaction. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answers the Technical Support Line to receive new support 
• Monitors the Technical Support Mailbox periodically throughout the day. 
• Logs all new support requests in tracking system. 
• Communicates effectively with customers and 3rd parties daily to resolve issues in a timely manner. 
• Tracks all activity related to each issue and documents progress daily. 
• Follows established escalation procedure to engage secondary support when necessary. 
• Works towards continually gaining extensive knowledge of supported products.  

 MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): 

• High school diploma or equivalent
• Associates Degree in Computer related studies or equivalent, is preferred. 
•  Minimum of 2+ years of helpdesk experience supporting technical clients. 
•  Experience and extensive knowledge of computer related troubleshooting. 
•  Experience and background using a Windows environment. 
•  Experience and extensive knowledge of computer related troubleshooting. 
•  Experience and background using a Windows environment. 
•  Exposure to Active Directory Exchange Server, and Networking Operating Systems 
•  Exposure to SQL Server 
•  Exposure to Microsoft IIS Web Server Software 
•  Ability to interpret customer business needs and translate them into the application and operation requirements 
•  Excellent people skills to interact and engage with customers 
•  Excellent oral and written communication skills 
•  Ability to type accurately at least of 50 words per minute. 
•  Ability to work in a close team environment.
•  Excellent analytical and problem-solving 

 PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Experience supporting or implementing OnBase 

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

Qualifications

Education

Required

Associates or better.

Experience

Required

2+ years of helpdesk experience

Medical Coding Manager – Remote/Hybrid

by Irma Moore | Feb 17, 2025 | Uncategorized

About Us

Come and join the Cooper University Hospital Cape Regional team. We offer a competitive compensation package, which includes highly competitive pay, outstanding health benefits (medical, prescription, dental, vision, for you and your eligible dependents), company-paid life insurance, retirement benefits, paid time off, other voluntary benefits, tuition assistance, career advancement opportunities, and On-site Early Education Center (10% tuition employee discount.)

#LI-CU1

Short Description

• Assist with HIM coding operations
• Support HIM Inpatient/Outpatient/Contract Coders as needed.
• Liason with MModal Computer Assisted Coding Oversight
• Provides ongoing instruction and information for Coding staff and others as appropriate on ICD-9, ICD-10, and CPT Coding, and DRG assignment.
• Develops and updates policies to improve coding and abstracting integrity.
• Monitors Inpatient DNFB reports to insure accounts are coded in a timely and appropriate manner.
• Works closely with other departments including Clinical Documentation Improvement, Compliance and Revenue Cycle to resolve issues.
• Responds to external and internal audits for government and private payers.
• Monitors coding accuracy and productivity.
• Attends hospital committee meetings to provide information on coding guidelines and documentation requirements.
• Committees include CDMP and Patient Safety Indicator teams.
• Has knowledge of all computer applications used by coders to assist as problems are encountered.
• Choose to work fully remotely or enjoy a hybrid model with occasional in-office collaboration

Experience Required

• 3 – 5 years Supervisory experience.
• 5 – 7 years Coding experience in an Acute Care setting.

Education Requirements

• Associate’s Degree required, preferably in Health Information or equivalent experience.

License/Certification Requirements

• Current RHIT Certification (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) and CCS.

Special Requirements

• Certified Clinical Documentation Specialist CCDS helpful

Apply for this job onlineRefer this job to a friend

Share on your newsfeed

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact [email protected] View Apply Start Completed

Senior Project Controller – Robotics, Industries

by Irma Moore | Feb 17, 2025 | Uncategorized

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Local Business Line Controller

Your role and responsibilities

This role is an integral part of the US Robotics business and will have responsibility within finance and project controlling. As a Senior Project Controller, this role will collaborate with the project management team and support functions to ensure the financial success of the business’s projects, in addition to directly supporting the local business line controller with business and financial analytics. This role is expected to have full responsibility while setting up robust financial processes, be self-guided and proactive while performing financial controlling tasks and ensure Internal control compliance and transparency across all tasks. The work model for the role is: #LI – Remote This role is contributing to the Robotics & Discrete Automation division in the U.S. Main stakeholders are both our internal and external customers. You will be mainly accountable for: • Driving revenues and project cash flow in your assigned project and seeking for optimization. • Overseeing currency risk in project cash flow and implementing/suggesting appropriate mitigation measures. • Supporting in coordinating and preparing project reviews, cost reports, claim management, back-charges, and month-end financial close • Assisting the project team in identifying risks and opportunities, and in ensuring adherence to ABB’s corporate governance, assurance, internal controls, and business specific finance directives and instructions.

Qualifications for the role

• Degree in accounting / finance / controlling and strong understanding of accounting and business pro-cess required.
• Minimum 7 years’ experience in a finance, project controlling or related role required.
• Advanced MS Excel knowledge & practical experience
• Experience working in SAP platform specific to project controlling tasks.
• Experience with finance tools and systems including process improvement.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $98,700 and $183,300 annually and is eligible for a short-term incentive plan/annual bonus. myBenefitsABB.com

Publication ID: US95229208_E1

Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.

Security Engineer | Remote, USA

by Irma Moore | Feb 17, 2025 | Uncategorized

This role will be working a third shift schedule. This team provides 24/7 support and this role will require shift flexibility.

As part of the Cyber Operation team, the Security Engineer will be responsible for implementing many of our complex cyber security solutions and evaluate/manage systems in relation to current emerging technologies. The Security Engineer will work closely with Sr. Security Engineers, Solution Architects, other Security Engineers and clients to complete high profile, critical services to existing Cyber Operations and Optiv clients.

How you’ll make an impact:

• Serve as a primary responder for Cyber Operations client systems, taking ownership of client configuration issues and tracking through resolution
• Act as a point of escalation for other Engineers (Associate Engineer) and provide guidance and mentoring.
• Advise best practice on SIEM and Enterprise Security products to both technical and relatively non-technical personnel
• Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies
• Implement and configure discipline software and appliance-based products in large enterprise environments
• Develop and maintain content and reporting
• Provide escalation support to Tier 1 and 2 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required
• Perform knowledge transfers to clients regarding security and system configuration awareness
• Performs other duties as assigned
• Complies with all policies and standards

What we’re looking for:

• Bachelor’s Degree in Information System, Security or Networking or Associate’s degree in above field with equivalent experience required
• 2-4 years experience in discipline domain required (SIEM, antivirus, endpoint, etc.)
• General security knowledge (IT knowledge, Network Troubleshooting, Cloud Certification, and other IT experience) Upon Hire preferred
• CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk or MCSE Upon Hire preferred
• Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (i.e. Service Now, Jira, Confluence, etc.)
• Practical knowledge and sufficient experience with TCP/IP networking and network protocols (basic understanding of OSI model)
• Knowledge of MAC and Windows Operating Systems
• An understanding of a wide array of server grade applications such as: DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, AntiVirus.
• Training and experience in one or more non-SIEM network security products to include: Enterprise endpoint security products, such as SentinelOne, CrowdStrike, Carbon Black, Cortex XDR.
• Professional experience working with networks and network architecture
• Confident presentation, written and oral communication skills
• Customer Support
• Desire to learn additional subject matter areas

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities.  For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Software Developer II

by Irma Moore | Feb 17, 2025 | Uncategorized

CategoryInformation Technology Position TypeFull-Time RemoteYes

Company

Lumicera

About Us

Lumicera – Lumicera Health Services Powered by Navitus – Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.

Pay Range

USD $77,546.00 – USD $95,148.00 /Yr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am to 5pm

Remote Work Notification

ATTENTION: We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Lumicera Health Services is seeking a Software Developer II to join our team!

The Software Developer II ensures efforts are in alignment with the Lumicera IT department to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions and services to simplify people’s lives. The Software Developer II’s role is to define, develop, test, analyze, and maintain existing applications in support of the achievement of business requirements. This includes writing, coding, testing, and analyzing software programs and applications. The Software Developer II will also research, design, document, and modify software specifications throughout the production life cycle. 

Is this you? Find out more below!  

Responsibilities

How do I make an impact on my team?   

• Collaborate with analysts, programmers and designers in conceptualizing and development of software programs and applications 
• Analyze and assess existing business systems and procedures 
• Define, develop, and document software business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments 
• Design, develop, document, and implement new applications and application enhancements according to business and technical requirements 
• Assist in defining software development project plans, including scoping, scheduling, and implementation 
• Research, identify, analyze, and fulfill requirements of all internal and external program users. 
• Recommend, schedule, and perform software improvements and upgrades 
• Consistently write, translate, and code software programs and applications according to specifications 
• Write new and modify existing programming scripts to enhance functionality and/or performance of company applications as necessary 
• Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems 
• Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging 
• Administer critical analysis of test results and deliver solutions to problem areas 
• Generate statistics and write reports for management and/or team members on the status of the programming process 
• Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues 
• Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts 
• Develop and maintain user manuals and guidelines 
• Train end users to operate new or modified programs 
• Install software products for end users as required 
• React, Material UI (MUI), C#, AWS, Mongo, Relational database 
• Working knowledge of source control tools such as ADO and GitHub 
• On-call availability and some travel may be required
• Other duties as assigned 

Qualifications

What our team expects from you?  

• College diploma or university degree in the field of Computer Science, Information Systems, or Software Engineering, and/or 6 years equivalent experience 
• 2 years of experience required 
• Experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues 
• Hands-on experience developing test cases and test plans 
• Experience with agile methodologies and Agile project management tools such as Jira, Azure DevOps, etc. 
• Experience with cloud-first, API-first and microservice architecture and or strategies is preferred. 
• Experience with Javascript required 
• Experience with CI/CD pipelines and DevOps practices is preferred 
• Healthcare industry practices and HIPAA knowledge is preferred  
• Participate in, adhere to, and support compliance program objectives 
• The ability to consistently interact cooperatively and respectfully with other employees 

What can you expect from Lumicera?

     • Top of the industry benefits for Health, Dental, and Vision insurance 

     • 20 days paid time off 

     • 4 weeks paid parental leave 

     • 9 paid holidays 

     • 401K company match of up to 5% – No vesting requirement 

     • Adoption Assistance Program 

     • Flexible Spending Account 

 #LI-Remote

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. 

Location : Address

Remote

Location : Country

US

AI Strategy Consultant, Frontier Tech

by Irma Moore | Feb 17, 2025 | Uncategorized

San Francisco, CA

As a member of our Frontier Tech Consultant team, you will be accountable for driving future revenue by ensuring that Scale AI successfully executes new product experiments in a timely manner while maintaining the highest quality standards. You will manage and help on our experiment design and our supply operation funnel by building and running solutions, tools, and processes working with the SPM team and a cross-functional team including EPD, Customer Operations, Product Operations, Product Managers, and many others.

You will be solving complex operational problems and deep diving to improve instructions and training on projects to maintain the highest quality standards. You may also be leading a team of tasker managers and acting as a liaison between customer needs and tasker communication and experience. The ideal candidate is scrappy, analytical, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.

You will be responsible for:

• Design new product experiments
• Build ground truth datasets to train LLMs
• Help develop training and testing material for small scale pipelines
• Think critically around the definition of quality for new products
• Build and drive critical operational processes for various Gen AI experimental projects
• Create an effective feedback loop between the front line, product, strategy, and customers

Ideally you’d have:

• Strong machine learning knowledge, either by being in the final years of a ML PhD career or having already graduated
• Strong writing and verbal communication skills
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability
• Experience working in a fast-paced, entrepreneurial environment
• Technical skills including familiarity with APIs, large language models, machine learning, and querying languages like SQL

Pay: $60-80/hr 

Commitment: This is a fully remote, US-based part-time (10-20 hours per week), on-going contract position staffed via HireArt. 

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

#LI-Onsite

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world’s most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor’s Know Your Rights poster for additional information.

We comply with the United States Department of Labor’s Pay Transparency provision. 

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.