Health Coach

by twochickswithasidehustle | Feb 25, 2026 | Uncategorized

United States

Coaching – Health Coach /

Part Time – Non-Exempt/Hourly /

Remote

ABOUT US

At Vida, we help people get better- and we’re helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida’s team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It’s trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.

All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited.

As a Vida Health Coach, you will work with a range of members virtually to help support impactful, lasting behavior change to increase health and wellness. In addition, you will work within Vida’s guidelines, Scope of Practice, HIPAA, PHI, Industry Standards, Federal, State and Local Law to ensure that safety, quality and compliance expectations are met. Vida Health Coaches are professional experts in behavior change who have backgrounds in disciplines that include health sciences, nutrition/healthy eating, exercise and motivational psychology. They support members by connecting them with their internal motivators, identifying barriers to progress, holding them accountable and assisting in the growth process—facilitating sustainable changes to their lives.

This is a part-time position.

Responsibilities:

• Inspire, collaborate and partner with a panel of members seeking to increase healthy lifestyle behaviors in areas such as weight management, eating better, getting more active, managing stress and prevention/management of chronic health concerns.
• Coach in our full suite of programs for mind and body.
• Communicate with your members through individual/group video calls and electronic messaging in alignment with program cadence expectations.
• Use coaching skills and competencies within a Motivational Interviewing framework to help members set concrete, SMART health goals.
• Document key information during video consulting with members utilizing appropriate application(s).
• Collaborate with other providers when indicated in a coordinated care team to ensure the appropriate level of care and best-in-class member experience.
• Stay current on all training requirements and communications.
• Follow department policies and procedures as detailed in provider manual documents.
• Meet or exceed target consult time management guidelines.
• Meet or exceed provider-level quality metrics and efficiency benchmarks.

Expectations:

• Primary available work hours support business needs of calendar availability M-F between 8am-8pm in coaches time zone and Sat 8am-12pm.
• Appropriately document hours worked utilizing appropriate ADP pay codes.
• Meet all on-going patient exclusion screening requirements related to licensures and certifications.
• Work within Vida’s provider platform/technology to maintain strict confidentiality at all times, including diligently following HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI).
• Agree to abide by Vida policies and consents related to services provided to Vida members.

Qualifications:

• Degree in health-related field required (such as nutrition, public health, exercise physiology, psychology, health science or health education).
• Health coaching certification from an accredited, National Board for Health & Wellness Coaching (NBHWC) approved health coaching program (i.e., Wellcoaches, Duke Integrative).
• Minimum 3 years of experience coaching members one-on-one with health goals after receiving an approved health coach certification.
• Required to pass Vida’s Mock Motivational Interview session.
• High level of familiarity with technology such as GSuite (GCalendar, GSheets, GDocs, etc.), Slack and other basic software applications.
• CHES or NBC-HWC certification preferred.
• Fluency in Spanish is a definite plus!

$30 – $30 an hour

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

Data Operations Analyst (Call Center)

by twochickswithasidehustle | Feb 25, 2026 | Uncategorized

United States

Operations – Member Services /

Part-Time Non-Exempt Seasonal /

Remote

ABOUT US

At Vida, we help people get better- and we’re helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida’s team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It’s trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.

All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited.

Vida is seeking a high-caliber Data Operations Specialist to manage the end-to-end lifecycle of our outbound outreach and drive the strategic evolution of our service center. Reporting directly to the Senior Director, you will be responsible for the integrity of our data pipeline, the optimization of dialing strategies and the roadmap for an upcoming application transition. This role is ideal for a data expert who can balance tactical execution with the strategic vision required to drive revenue and operational efficiency in a high-growth environment.

Responsibilities:

• Analyze raw lead data to ensure high standards of accuracy and data hygiene.
• Formalize complex data into simplified formats for seamless dialer integration.
• Execute daily and weekly list uploads to ensure zero downtime for the outreach team.
• Apply revenue strategies to categorize lists for maximum engagement and ROI.
• Analyze campaign results to suggest data-driven improvements for list prioritization.
• Assist with capacity planning to align lead volume with agent availability and staffing levels.
• Oversee the end-to-end technical configuration of outbound campaigns within the dialer.
• Capture and document the specific nuances of current list-loading and campaign management workflows.
• Serve as the Subject Matter Expert when mapping data processes and logic to new platforms.
• Identify system gaps and advocate for enhancements cross-functionally to drive long-term efficiency.

Qualifications:

• Bachelors degree preferred.
• Advanced Excel/Google Sheets knowledge- (VLOOKUP, Pivot Tables, Power Query, Data Cleaning) required.
• Ability to transform a raw list of 10,000+ leads into a highly segmented, efficient outreach plan.
• Experience with Looker (or similar BI tools) and enterprise dialer software (AWS Connect, Genesys) is preferred.
• Strong interest in revenue operations, business forecasting and the “why” behind data trends.
• A “measure twice, cut once” approach to data loading to prevent member experience friction.
• Ability to present findings and transition updates clearly to senior leadership.

$35 – $40 an hour

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

#LI-remote

Remote Director of Training

by twochickswithasidehustle | Feb 25, 2026 | Uncategorized

Job ID27772147Work From HomeYesWork RemoteYesLocationWork From HomeRemoteOther LocationDescription

Remote Director of Training Job Description

  Position Summary:  The Director of Training will be responsible for leading the strategy, design and execution of companywide training programs that align with our company’s strategic goals. This role oversees the development of learning initiatives, leadership development, and continuous improvement strategies across teams.

 This Director partners closely with Operations, HR, and leadership to ensure training programs are aligned with business needs, process changes, compliance requirements, and performance goals. The ideal candidate brings in a strong background in training strategy, adult learning principles and people leadership, with the ability to translate business needs into effective learning solutions.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Define and execute the companywide training strategy aligned with organizational goals and operational priorities
• Organize and conduct training for staff to improve performance and ensure quality standards.
• Create and maintain training materials, courses, and presentations.
• Ensure training programs support compliance with internal policies and regulatory standards
• Oversee onboarding and continuous learning programs to ensure speed to proficiency and sustained performance.
• Analyze training effectiveness through performance metrics, feedback, and operational outcomes.
• Establish training standards, processes, and governance across the organization.
• Support offshore training initiatives.
• Collaborate cross-functionally to ensure training content reflects current policies, procedures, and tools.
• Partner with Operations and leadership to identify skill gaps and develop targeted training solutions.
• Any other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Associate or Bachelor’s degree
• 5+ years of experience in Training, Learning & Development or similar role.
• 3-5+ years of experience in a manager level or higher role
• Proven experience designing and scaling training programs across teams or departments.
• Analytical thinking and problem-solving capabilities.
• Experience working with a Learning Management System (LMS) and E-learning creation tools
• Excellent verbal and written communication skills.

Computer Skills:

Proficient in MS Office and quality management software.

Supervisory Responsibilities:

Leading the team including but not limited to: managing workflow, training new hires, creating and managing team schedules, evaluating performance, providing ongoing feedback to employees, helping to resolve employee issues and disputes, coaching and/or counseling employees as needed.

Salary & Benefits 

• $110,000 Annual Salary
• Weekly Pay
• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
• 401k/Retirement Benefit Options (See Summary Plan Description)
• Paid vacation in accordance with the Company PTO Policy.
• 100% company covered life Insurance
• 100% company covered Short/Long-Term Disability
• Flexible spending accounts
• Employee Assistance Program (EAP

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work time is conducted in an office environment, or at home while necessary for public health and safety. While in the office environment work time is spent in a controlled atmosphere building. While at home, every effort is made by the company to provide the tools and resource to complete the responsibilities of the roll. Also, while at home, the Supervisor should make every attempt to create a controlled environment conducive to fulfilling the outlined roles and responsibilities.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit at and work on a computer for periods of time
• Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
• Required to be at the work location to perform job functions
• Ability to speak, hear and see for the assigned work day
• Repetitive key stroke/data entry for the assigned work day

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.Pay Range$110,000.00   Weekly to $110,000.00

Human Resources Assistant

by twochickswithasidehustle | Feb 25, 2026 | Uncategorized

Description

About GRT Financial

At GRT Financial, we’re dedicated to helping individuals take control of their debt and regain financial confidence. Through personalized debt-resolution programs and compassionate support, our team empowers clients to reduce their financial burden and move toward a fresh start.

We believe in doing things the right way with empathy, integrity, and accountability. Every call, conversation, and decision we make helps clients feel heard, supported, and informed on their journey to financial freedom.

The Role

• Own the new hire transition process from offer acceptance through the first 90 days of employment
• Serve as the primary point of contact for new hires during pre-employment and early employment stages
• Proactively communicate with new hires via phone and email to guide them through each step of the onboarding process, including background check completion, I-9 documentation, payroll and benefits enrollment timelines, equipment shipment and setup expectations, and first-day readiness logistics
• Ensure new hires receive all necessary information for first-day training and are prepared for their start
• Ensure hiring managers are informed of incoming new hires and confirm new hires know who their supervisor is prior to start
• Coordinate with the PEO and internal teams to ensure all pre-employment and onboarding requirements are completed on schedule and in compliance with federal and state regulations
• Manage onboarding logistics, track progress, and ensure new hires receive required communications, documentation, and system access
• Maintain regular touchpoints with new employees during their first 90 days to support engagement, answer questions, and ensure a smooth transition into the organization
• Serve as a day-to-day HR contact for general employment inquiries, escalating complex matters as needed
• Maintain accurate employee records and ensure data integrity across internal systems and PEO platforms
• Support employee status changes including promotions, transfers, pay changes, and terminations, ensuring timely processing
• Assist with offboarding logistics and exit survey coordination
• Identify opportunities to improve onboarding workflows, administrative processes, and employee communications in partnership with HR leadership and the PEO
• Support HR projects, training initiatives, and policy updates as assigned
• Handle sensitive employee information with discretion and professionalism
• Maintain a thorough understanding of and compliance with all federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), company policies, and internal Standard Operating Procedures to ensure ethical and compliant client interactions.
• Thorough knowledge of applicable Company and departmental policies and procedures, as well as the willingness to learn and follow any policy or procedure that may be introduced in the future 
• Maintain an open line of communication with Management 
• Ensure and maintain the confidentiality of all personnel, clients, and company information 
• Maintain a positive and professional demeanor during all interactions with clients, fellow employees, and vendors 
• Ability to accept performance feedback in a professional manner 
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings 
• Other duties as assigned 

Our Core Values – How We Work Together

At GRT Financial, our values aren’t slogans; they guide every decision we make and how we show up for our clients and one another.

Driven: It’s how we get there

• Pedal to the metal. Drive fuels greatness. Pushing yourself to be better.

Caring: It’s why we’re here.

• It’s all about others. Walk in their shoes. Show compassion.

Teamwork: It’s having each other’s back.

• Achieving our goals together. Helping each other be the best. Get to the whole by the parts.

Accountability: It’s a way of life.

• Get the job done. Own it. Do what you say.

Attitude: It’s a choice we make.

• First thing you hear is a smile. Making the best of any situation. Attitude is contagious.

Adaptable: It’s how we grow.

• Change is the only constant in life. Move forward or get left behind. Bend. Don’t break.

What We’re Looking For

• High school diploma or GED.
• Minimum of two (2) year of experience in HR Administration, onboarding experience, or a related HR area.
• Strong verbal and written communication skills, with the ability to handle sensitive conversations professionally
• Demonstrated passion for helping others and delivering compassionate, solutions-focused service
• Exceptional attention to detail, organization, and follow-through
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong interpersonal, customer service, and cross-functional collaboration skills
• Proven reliability and accountability in a remote or multi-state workforce environment
• Ability to quickly learn and navigate multiple systems, including HRIS and talent management platforms
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort adopting new technologies
• Working knowledge of employment laws, HR best practices, and onboarding compliance requirements
• Knowledge of or willingness to learn FDCPA, TCPA, and related regulatory standards
• Experience supporting recruitment, onboarding, and employee lifecycle processes
• Commitment to maintaining confidentiality, data integrity, and information security
• Embodies the Company’s core values

Why Join Us?

Being part of GRT Financial means joining a team that helps people make one of the most meaningful changes in their lives: achieving financial stability. You’ll be supported by leaders who value integrity, growth, and teamwork, and you’ll see the impact of your work every day through the clients you help.

Position Details 

Job Type: Full-Time

Start Date: To Be Determined

Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM CST.

Reports To: Vice President of Human Resources

Pay Type: Hourly

Compensation Rate: $20.00

This position is budgeted at the hourly rate listed above and paid on a weekly basis. Total annual earnings may vary based on hours worked and overtime eligibility. Compensation for this role is fixed at the hourly rate and is not negotiable and is determined by the responsibilities and requirements of the position, in accordance with applicable federal, state, and local laws.

FLSA Type: Non-Exempt

This position is eligible for overtime pay in accordance with federal, state, and local wage and hour laws. All hours worked must be accurately recorded and approved in accordance with company policy.

We Value Our Team’s Well-Being

We prioritize the well-being of our employees and their families through a comprehensive benefits package designed to support health, stability, and growth.

For Full-Time Employees:

• Group Health Plan – Medical, Dental, and Vision
• Health Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) Program
• Basic Life and AD&D – 100% Employer Paid
• Short & Long Disability Insurance – 100% Employer Paid
• Voluntary Life and AD&D Insurance 
• Critical Illness and Accident Insurance
• Health Care Support Program
• Educational Assistance Program 
• Adoption Assistance Program
• Paid Time Off, Holidays, and Floating Holidays

For All Employees (Including Part-Time and Seasonal):

• Employee Assistance Program (EAP)
• Financial Wellbeing Program
• Caregiver Support Program
• Training and Development Opportunities
• Marketplace Perks at Work
• Commuter Benefits Program
• 401(k) plan available with employer matching 

Benefits are effective following 30 days of employment. Benefits eligibility and availability may vary based on employment status, location, and applicable state or local laws.

Physical Requirements 

• Prolonged periods of sitting and computer use.
• Ability to use standard office equipment (computer, headset, phone).
• Manual dexterity for keyboarding and office equipment. 
• Continuous communication through virtual and digital platforms.
• Visual acuity for reviewing digital and printed documents.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment 

• 100% remote; employees must maintain a private, distraction-free workspace with reliable internet connectivity of at least 50 mbps. 
• Fast-paced, collaborative, and metrics-driven environment focused on service excellence and continuous growth.

This is a remote position open to candidates residing in states where GRT Financial is authorized to do business and employ individuals. Employment is contingent upon work authorization, state tax and payroll eligibility, and compliance with applicable federal, state, and local employment laws.

Employment Eligibility & Screening

Employment is contingent upon successful completion of applicable background checks, employment verification, and authorization to work in the United States, in accordance with federal and state law.

At-Will Employment 

Employment with GRT Financial is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Third-Party Agency & Recruiter Notice for GRT Financial

Agencies presenting candidates must have an active, non-expired Master Services Agreement and be formally engaged by a GRT Financial Recruiter. Resumes submitted outside these terms will be considered the property of GRT Financial.

Equal Opportunity Employer 

GRT Financial is an Equal Opportunity Employer. We value diversity, equity, and inclusion and are committed to creating an environment where all employees can thrive. Employment decisions are based on qualifications, performance, and organizational need.

Ready to Make a Difference?

If you’re passionate about helping people, thrive on problem-solving, and want to join a company that values compassion and accountability, we’d love to hear from you. Join GRT Financial and help clients reclaim control of their financial future, one conversation at a time.Pay Range$20.00   Hourly to $20.00

Settlement Coordinator

by twochickswithasidehustle | Feb 25, 2026 | Uncategorized

Job ID27770913LocationRemoteOther LocationDescription

GRT Financial, Inc. is a licensed debt settlement company focused on providing cost-effective representation to clients seeking to negotiate the reduction of unsecured debt. GRT is built on the premise of providing the very best service to its customers. To ensure the very best service, GRT ties its own success to that of its clients. We do not get paid unless we settle your debts and take pride in being transparent with our fees and practices.

The Settlement Coordinator is primarily responsible to negotiate settlements on behalf of a group of clients and ensure the settlement payments are scheduled. The settlement coordinator will be responsible to build and develop relationships with creditors, collection agencies, and debt buyers. They must be highly motivated to be the best, and do this by being creative, building and maintaining creditor contacts, and being smart in the way they target settlements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Sort and filter large data pools in Excel sheets to identify the best possible client accounts to target for settlement negotiations
• Build and develop relationships with creditors, collection agencies, and debt buyers
• Organize creditor contacts and results for future reference and use
• Organization and follow up on accounts being negotiated
• Calculating client settlement payment options based on client budget
• Call, email, fax creditors efficiently and effectively

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High School Diploma, BA preferred or equivalent experience and/or related training.

Language Ability:
Basic – Effectively communicate both verbally and in written format. Ability to write simple correspondence. Ability to effectively present information in on-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:
Basic – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Intermediate – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Computer skills needed to successfully accomplish the essential duties of this job are as follows: Intermediate skills in Microsoft Word and Excel. Specialty Software Skills: Debt Pay Pro knowledge is a plus.

Certificates and Licenses: n/a

Supervisory Responsibilities: n/a

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits:

• $15/hr. paid weekly with bonus
• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
• 4O1k/Retirement Benefit Options (See Summary Plan Description)
• Paid vacation in accordance with the Company PTO Policy.
• 100% company covered life Insurance
• 100% company covered Short/Long-Term Disability
• Flexible spending accounts
• Employee Assistance Program (EAP)

An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.Pay Range$15.00   Hourly to $15.00   Hourly

CX Content Specialist

by twochickswithasidehustle | Feb 25, 2026 | Uncategorized

REMOTE

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. 

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

As a CX Content Specialist, you will play a critical role in developing, organizing, and maintaining high-quality internal and external content that supports the Customer Experience (CX) team, our customers, and cross-functional partners. You will work closely with Training, Quality, and Operations teams, as well as collaborate with Product, Marketing, and Legal stakeholders to ensure content is accurate, consistent, and aligned with brand standards. You will be responsible for managing content requests, maintaining our knowledge bases, and ensuring content enables CX teams to deliver a seamless customer experience.

What You’ll Do 

• Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes
• Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources
• Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members
• Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging
• Work with the Legal team to secure necessary approvals for external-facing content
• Prioritize and organize incoming content requests based on scope, urgency, and deadlines
• Ensure efficient and timely completion of deliverables based on KPIs set by the Content & Instructional Design Manager
• Develop and maintain CX team macros to ensure standardized, brand-aligned communication across customer interactions
• Deliver and manage internal communications for CX teams across communication channels.
• Optimize the knowledge base’s search experience by staying current on Salesforce features and capabilities.
• Provide regular updates to CX Enablement leadership regarding help center performance, content initiatives, and identified opportunities for knowledge improvement.

What You Bring 

• Bachelor’s degree in English, Communication, Technical Writing or a related field
• 2+ years of experience in technical writing or content development and creation
• Experience with content management systems and knowledge bases, Salesforce strongly preferred
• Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner 
• Tenacity for problem-solving with exceptional patience and persistence
• Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience
• Ability to produce digestible, searchable, accessible content for a variety of audiences
• Self-starter and ability to work independently

Why Roadie? 

• Competitive total rewards package
• 100% company-paid health insurance for yourself
• 401(k) with company match
• Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
• Remote-first environment
• Unlimited PTO
• Inclusive family leave policy that supports all new parents
• Paid Wellness Days in addition to Company holidays 
• Monthly WFH stipend
• Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
• The technology you need to get the job done

This role is not eligible for Visa sponsorship. Applicants must be authorized to work for any employer in the U.S.