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Quality Assurance, Sr. Coordinator
Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life-changing therapies to patients who need them—faster.
Responsibilities:
- Leads the team by evaluating calls and assess application usage based on a standard set of criteria, providing constructive feedback and recognition to ensure high performance and continuous improvement. Accurately score interactions to gauge employee’s quality performance based on organizational and departmental policies and requirements.
- Monitor and evaluate team performance ensuring adherence to company quality standards, and compliance with industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated.
- Analyze and provide weekly & monthly trend analysis to leadership.
- Provide support to leadership by participating in and hosting internal/external client calibration sessions.
- Engage in and lead projects to promote quality enhancements and/or broaden services for the team.
- Shows an understanding of the requirements and is capable of conducting gap assessments based on those requirements. Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures.
- Collaborates across various functions, interprets requirements, and educates and influences others regarding those requirements. Identifies training needs or potential disciplinary actions which will be reported to leadership.
- Demonstrates ability to build strong customer relationships and deliver customer-centric solutions.
- Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement.
- Develops strategic alliances and cooperates with stakeholders to achieve mutual goals.
- Demonstrates resourcefulness by adeptly securing and efficiently deploying resources.
- Analyzes complex and high-quality, sometimes contradictory, information to solve problems effectively.
- Holds oneself and others accountable for meeting commitments and objectives.
- Exhibits situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations.
- Creates and implements diverse communication strategies that clearly address the specific requirements of various target audiences.
- Demonstrates knowledge of quality systems and methodologies.
- Demonstrates an understanding of the relevant regulations, standards, and operating procedures.
- Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
- Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
- Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
- Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.
Qualifications:
- Call monitoring/audit experience preferred.
- Case audit experience preferred.
- HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
- Adverse Event reporting experience strongly preferred.
- Strong customer service/quality background experience.
- Excellent verbal and written communication skills
- Strong prioritization and leadership skills.
- High regard for superior quality of service.
- Ability to prioritize and manage multiple responsibilities.
- Experience handling tasks where attention to detail is critical to success.
- 3+ years’ experience in related field, preferred.
What is expected of you and others at this level:
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently.
- May modify process to resolve situations.
- Works independently within established procedures; may receive general guidance on new assignments.
- May provide general guidance or technical assistance to less experienced team members.
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.
REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
- Download speed of 15Mbps (megabyte per second)
- Upload speed of 5Mbps (megabyte per second)
- Ping Rate Maximum of 30ms (milliseconds)
- Hardwired to the router
- Surge protector with Network Line Protection for CAH issued equipment
Anticipated hourly range: $17.90 per hour – $26.88 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 05/25/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
Grants Coordinator
Summary:
We are seeking a Grants Coordinator who will help hundreds of animal rescues and shelters across the country do more for animals. This person will be an integral part of a highly collaborative team at one of the nation’s largest animal welfare grant makers. Since 2001, the ASPCA has given more than $200 million in grants to more than 3,500 animal shelters, municipal and governmental agencies, rescue groups, universities, and other mission-aligned organizations nationwide to further the ASPCA’s programmatic goals. These goals include ending the euthanasia of dogs, cats, and equines, except when it is the more humane and responsible option, and ending systems and practices that perpetuate animal cruelty.
The Grants Coordinator is a member of the organization’s Grants Team who supports the day-to-day operations and the grant lifecycle for each of their assigned grant requests. Their responsibilities include working daily within the grantmaking databases (Fluxx and Airtable), providing timely, high-quality support to all internal and external clients (grant applicants; grantees; ASPCA staff), and working with other members of the Grants Team to facilitate efficient grantmaking processes and support team operations and organizational initiatives.
This remote-based position (which requires travel, as described below) is open to all candidates based within the United States. This position can also be performed from the ASPCA’s midtown location in New York City.
Application Deadline: We will be accepting applications until Monday, June 9, 2025 @ 11:00am ET.
Compensation
The target hiring range is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. You can view which zone applies to you based on your location (aspca.app.box.com/v/aspcazonetable). For questions regarding locations not on the list, please send an email to [email protected] for more information.
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.
- Zone 1: $22.12 – $23.31 per hour
- Zone 2: $24.41 – $25.72 per hour
- Zone 3: $26.85 – $28.29 per hour
Benefits
At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:
- Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
- Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
- Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
- Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
For more information on our benefits offerings, visit our website.
Responsibilities:
Responsibilities will include, but are not limited to:
Grants Coordination (60%):
- Represent the ASPCA by providing outstanding service as the first point of contact for many organizations
- Support pre- and post- grant processes for assigned grant requests, including proposal intake and review, grant approvals and contract routing, grant payments, grantee reports, and close-outs
- Screen assigned grant applications for missing or incomplete data; conduct due diligence and ensure compliance with ASPCA standards; correspond with applicants to follow up and resolve issues
- Monitor grants mailbox to efficiently resolve or facilitate the resolution of email inquiries
- Facilitate regular review, updates, and maintenance of Standard Operating Procedures (SOPs) for grants management work
- Support team members during periods of heavy workload or absences, as needed
Grants Database Management (40%):
- Provide technical support to internal and external parties
- Maintain and regularly update SOPs for grants databases; provide training to team and Grant Officers for onboarding, and for new functionality
- Maintain data quality; perform regular data maintenance, coding, and integrity checks in Fluxx and Airtable
- Provide feedback to Airtable users if components are not being used correctly
- Modify grant application templates, interfaces, and other components in Airtable
- Maintain user permissions and access in Fluxx and Airtable
- Research, diagnose, and resolve technical issues in Fluxx and Airtable
- Monitor new technical releases and other updates for grants databases and share information with the team
Exemplifies the ASPCA’s Core Values:
- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team – that we are stronger together
- Seeks to Elevate others and reimagine what is possible
- Focuses on Impact, specifically making change for animals
Education and Experience Requirements:
- High School diploma, GED, or equivalent professional experience required
- At least one year of technical support, customer service, and/or customer support experience required
- At least one year of administrative or operational experience required
- Experience using grants management databases or other Customer Relationship Management tools (CRMs) preferred
- Experience with animal welfare, animal shelters, animal rescue and/or animal care highly preferred
Skills and Qualifications
- Ability to provide high levels of customer service to a diverse audience
- Collaborative team player with strong interpersonal skills
- Proficient in a variety of computer programs with an affinity for adopting new technology quickly; experience with Airtable and/or Excel or other database/spreadsheet application required; experience with Fluxx preferred
- Strong communication skills including the ability to professionally represent the ASPCA in oral and written communications with other organizations and individuals outside the ASPCA.
- Highly organized with a strong attention to detail – able to consistently bring attention even when engaged in repetitive tasks
- Brings empathy and compassion to the grant-making process with the understanding that difficult decisions will sometimes be required to maintain our focus on the big picture
- Ability and willingness to travel up to 10% of the time as needed
Stay Connected – Join Our Talent Community:
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA.
Qualifications:See above for qualifications details.
Language:English (Required)
Education and Work Experience:High School Diploma (Required)
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.
Transcription / Subtitling Specialist (Freelance)
ProductionsRemotePart timeAbout the roleApplication
This role is remote and can be executed globally.
About ElevenLabs
ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.
ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.
ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in San Francisco, New York, Dublin, London, Tokyo, and Warsaw.
About the role
We are looking for freelance Transcription and Subtitling Specialists to join our fast-growing Productions team. Productions is a new marketplace that brings together our AI audio tools and a network of human experts to unlock high-quality, human-edited transcripts, subtitles, dubs, audiobooks, and more at scale for our users and customers. While Productions is just getting started, we already manage content workflows for some of the world’s top YouTube channels, book publishers, and media & entertainment businesses.
Here’s what you can expect in our team:
- Producing and reviewing highly accurate verbatim transcripts for a range of exciting content
- Creating high-quality subtitles for video content following specific formatting rules and timing standards
- Competitive task-based compensation
- Flexible workload and scheduling – claim and complete jobs directly on our platform
Requirements:
- Native or near-native fluency in one or more supported languages
- Prior experience in transcription or subtitling and familiarity with relevant tools
- Strong attention to detail and commitment to linguistic accuracy
- Ability to work independently and deliver high-quality work on time
Bonus:
- Experience using the ElevenLabs platform and/or other AI-assisted transcription and subtitling tools, subtitle editors, or captioning software
- Previous work with language service providers, localization teams, or media companies
- Background in linguistics, language technology, or media production
Games Metadata Strategist
Job Posting Date
05-30-2025
Job Requisition ID
JR33790
Teams
Data & Insights
Work Type
Remote
Netflix is one of the world’s leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
If you are a metadata and classification expert who is passionate about games, join our Product Metadata and Ratings team to help us build the future of game discovery on Netflix. This role will join a team of classification experts: people who can identify, collect, and transform the artistic qualities of games into the data that powers content organization and personalization for millions of people around the world.
In this role, you will be responsible for using metadata to describe and tag the qualities of games, transforming these descriptions into valuable insights. This role will require an understanding of game development and design, user acquisition, consumer insights, and the skill to create great games or engaging digital products. Your work in this role will contribute to innovation in our rapidly evolving Games product and directly impact how our members decide what to play.
You innately understand the facets, tropes, and themes that allow players worldwide to connect, compete, strategize, relax, immerse themselves, and tell their friends, “You have to play this.” You will collaborate with taxonomists, designers, and product leaders to optimize game discovery in a rapidly evolving, deadline- and data-driven environment. This role will require daily cross-functional collaboration and clear communication. The ideal candidate has the adaptability and versatility to switch between various responsibilities such as driving metadata information strategy, collaborating on Product Innovation, and applying metadata for games launching on Netflix.
Responsibilities:
- Objectively research, analyze, and tag all types of games with attention to detail in preparation for launch on Netflix and external app store platforms. Responsible for the quality and accuracy of metadata and the optimization of metadata for discovery on all platforms.
- Share detailed insights with partners to improve the clarity of marketing and promotional strategies for high-priority games. Build strong collaborative partnerships with artwork and AV designers, Merchandising, Creative Services, Content, and Marketing partners across the business.
- Develop new methods of game description and classification as a collaborator within a cross-functional team and improve operational strategies for classification and quality control. Develop relationships with film & TV teams to relate games and video classifications.
- Collaborate as a games metadata subject matter expert on cross-functional education, Consumer Insights research, and innovation projects. Frequently collaborate with Product, Design, and Engineering across both mobile and TV/Cloud platform innovation. Curate games in support of member UI or algo model innovation.
- Manage projects with clear communication and a flexible approach to continuously improving operations, workflows, tools development, and change management.
Qualifications:
- Prior experience in relevant fields such as content classification, games development, publishing operations, app store optimisation, or in media as a writer or editor.
- Passion for games across all platforms (mobile, console, PC, etc.) and keen understanding of the relevant industry and game trends.
- Ability to distinguish nuances within different game genres and styles and distill the essence of a game, including sharing findings in an objective, concise manner
- Strong judgment and decisiveness when dealing with timely, deadline-driven, content-related issues and concerns
- Project/program management skills and/or a proven track record for operational excellence, including managing vendor relationships and workflows
- Excellent communication, presentation, and stakeholder management skills.
- Critical thinking/problem-solving skills and an aptitude for analyzing trends in data
- Fluency in Excel, Airtable, Google Sheets, and other data trackers and data management systems. Ability to master internal tools and systems.
- Experience working with kids’ games or markets outside of the US/Canada is a plus
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $70,000-$370,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.
See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
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