by Terrance Ellis | Jan 16, 2026 | Uncategorized
If you know litigation support and you like moving fast without dropping details, this role puts you right in the center of filings, service of process, and document retrieval. You’ll manage orders end to end, keep vendors moving, and keep clients informed without the runaround.
About Steno
Steno is a fast-growing tech-enabled court reporting and litigation support company founded in 2018. They’re modernizing an old-school industry with strong operations, smart tools, and a concierge-level client experience.
Schedule
- Full-time, hourly (non-exempt), Remote (U.S.)
- Pacific Time hours required (California preferred)
- Flexible schedule + flexible PTO
- Pay: $20–$27/hour
- Equity included
What You’ll Do
- Enter and reconcile client/order information in internal databases (new assignments, updates, notes, and closures)
- Own assigned orders end-to-end and meet service level agreements (SLAs)
- Monitor orders that fall outside SLAs and chase vendor updates proactively
- Prioritize rush assignments and keep customers in the loop with clear, timely communication
- Review customer-submitted court documents for accuracy before filing, service, or delivery
- Confirm and communicate special instructions and add-on requests to vendors
- Build working knowledge of filing and service requirements for covered jurisdictions
- Handle customer inquiries and escalations quickly, escalating internally when needed
- Manage vendor issues/questions tied to your orders and document all interactions
- Close and invoice customer requests
What You Need
- Legal/litigation support background, especially preparing documents for filing and service of process
- Familiarity with California Superior Court filing requirements and procedures
- 2+ years in a customer service role or legal documentation role
- Experience eFiling via LegalConnect, GreenFiling, or similar portals
- Experience using legal CMS tools that support service of process, filings/copy jobs, and eFiling workflows
- Experience working with process servers and legal support vendors for service and court runs
- Strong communication across all levels, plus the ability to stay organized at speed
- CALSPro CCPS designation (listed as a strong differentiator)
- Must reside in Pacific Time or operate on Pacific Time hours (California preferred)
Benefits
- Health, Vision, Dental (low-cost plans)
- Wellness / mental health benefits for employees and families
- Flexible PTO
- Equity options
- Company-provided 401(k)
- Home office setup + monthly internet/phone stipend
This is not a “quiet inbox” job. It’s for someone who can juggle multiple active orders, spot document issues before they become problems, and keep clients feeling taken care of while vendors are in motion.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 16, 2026 | Uncategorized
If you’re the type who thrives when the schedule is chaos and the stakes are real, this is your role. You’ll own weekend coverage, keep jobs staffed, and make court reporters feel supported while everything is moving fast.
About Steno
Steno is a fast-growing litigation and court reporting tech company founded in 2018. They blend cutting-edge tools with concierge, “white glove” service, built on values like reliability, innovation, and a hospitality mindset.
Schedule
- Full-time, hourly (non-exempt), Remote (U.S.)
- Coverage: Sunday through Thursday
- Hours aligned to Pacific Time (PST)
- Flexible schedule + flexible PTO
- Pay: $20–$23/hour
- Equity included
What You’ll Do
- Build and maintain strong relationships with court reporters across all markets
- Schedule and book court reporters for depositions using Steno’s tools, ensuring accuracy and timely follow-ups
- Track deadlines and follow up to ensure transcripts are delivered on time
- Analyze job pipeline demand, recruit and vet new court reporters, and maintain coverage readiness
- Help manage conversations around rates and invoices with professionalism and fairness
- Partner with Marketing on campaigns to grow court reporter groups and talent pools
- Train court reporters on Steno processes/tools and promote best practices
- Advocate for the court reporter experience by sharing frontline feedback and improving workflows
- Handle weekend scheduling for urgent or next-day jobs (including interpreters), respond quickly, and escalate critical issues as needed
- Help design programs that raise the standard of service delivery for clients
What You Need
- Experience in a court reporting agency strongly preferred (not required)
- Comfortable on both Mac and PC; able to learn new systems quickly (Google Drive is a plus)
- CRM experience or willingness to learn
- Strong customer service with a hospitality mindset
- Excellent written and verbal communication
- Highly organized, detail-oriented, and able to juggle multiple moving parts under time pressure
- Analytical mindset, comfortable pulling reports and using data to answer business questions
- Confident building relationships and handling tough conversations when needed
- Excited to grow with a tech startup
Benefits
- Health, Vision, Dental (generous employer-sponsored plans for employees + dependents)
- Wellness / mental health benefits for employees and families
- Flexible PTO
- Equity options
- 401(k) access
- Home office setup + monthly internet/phone stipend (and more)
This one’s a fit if you like being the calm in the storm. You’ll be the person who makes sure the right reporter is on the right job, every time, especially when it’s last-minute and everyone’s stressed.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 16, 2026 | Uncategorized
This role is for someone who can live in the details and still keep clients calm. You’ll support Clinical Account Executives by handling the tactical, day to day clinical work that keeps PBM clients running smoothly, from claims questions to prior auth builds to reporting.
About Epiphany Rx (powered by Navitus)
Epiphany Rx is part of Navitus Health Solutions, an alternative to traditional PBMs focused on removing cost from the drug supply chain and making medications more affordable. They’re mission-driven, service-focused, and big on collaboration.
Schedule
- Full-time, Remote
- Monday to Friday, 8:30 AM to 5:00 PM CST
- Pay range: $58,460 – $70,434 per year
- Bonus: 5% target (salaried non-management)
- Remote restriction: Not available to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, or Wyoming
- Travel: May travel to client sites
- Requires valid driver’s license + current auto insurance
What You’ll Do
- Support Clinical Account Executives with client requests, issue resolution, and daily clinical maintenance
- Respond to internal/external inquiries related to claims processing and clinical operations
- Build and maintain consultative review and Book of Business (BOB) templates in Excel
- Create and manage custom clinical reporting objects in Navigate 3D (consultative review, BOB data, high-cost meds, etc.)
- Coordinate assembly and processing of prior authorizations (MPAs) for new implementations and formulary changes
- Help ensure claims are processing correctly by coordinating cross-functionally with internal teams
- Develop and update training documents, procedures, and draft policies tied to new workflows
- Train and mentor newer coordinators (Navigate 3D, Navi-Claim, etc.) and serve as an internal resource
- Back up CAE responsibilities as needed
What You Need
- High school diploma or equivalent required (Associate’s or Bachelor’s preferred)
- 4+ years experience interfacing directly with clients and clinical teams (2 years as Clinical Client Services Coordinator II preferred)
- PBM or healthcare industry knowledge preferred
- Strong client communication skills (written and verbal), organization, multitasking, and problem-solving
- Advanced Excel preferred, plus comfort with common systems/tools (email, internet, MS Office)
- Ability to work with external TPAs and partners on day to day clinical activities
- CPhT preferred
- Must support compliance requirements and work well cross-functionally
Benefits
- Health, Dental, Vision
- 20 days PTO
- 4 weeks paid parental leave
- 9 paid holidays
- 401(k) match up to 5% (no vesting requirement)
- Adoption assistance
- Flexible Spending Account
Gut check: this isn’t “customer service.” It’s client-facing clinical operations with spreadsheets, systems, and prior auth work that has to be right. If you like structured chaos and you’re the person who fixes the process while everyone else complains about it, this is your lane.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 16, 2026 | Uncategorized
If you like clean processes, tight controls, and figuring out why the money doesn’t match the contract, this is your lane. You’ll help ensure pharmacy claims adjudicate correctly, remittances are accurate, and overpayments get identified, escalated, and recovered.
About Navitus
Navitus is a people-first Pharmacy Benefit Manager (PBM) built to remove cost from the drug supply chain and make medications more affordable. They promote a collaborative culture that values diversity, growth, and strong customer service.
Schedule
- Full-time, Remote
- Monday to Friday, 8:00 AM to 5:00 PM CT
- Pay range: $47,309 – $56,321 per year
- Bonus: 5% (at-risk maximum)
- Remote restriction: Not available to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, or Wyoming
What You’ll Do
- Administer technical processes supporting pricing setups, EFT, and remittance setups according to policy
- Ensure controls and oversight reporting exist end-to-end, and create new controls when they don’t
- Research and resolve pharmacy network pricing setup issues and pricing inquiries (pharmacies + internal teams)
- Submit service requests for needed network updates
- Test pharmacy network rates, analyze results, and assess claim impact
- Perform ongoing QA audits to confirm network rate accuracy and reduce incorrect adjudication risk
- Identify and escalate improper payments and 835 remittance issues
- Support pharmacy remittances: EFT accuracy, 835 remittance advice accuracy, and recovery oversight
- Manage recovery workflows for pharmacies in negative balance status (recoupment)
- Provide pharmacies with offset details for recovery projects before payment/remit receipt
- Build/import/export data processes across Navitus systems (including Pharmacy Credential & Contracting database and NCRx)
- Maintain department work instructions and policies
- Monitor and report non-compliance tied to overpayments, transaction standards, and financial regulations
- Own/support financial and metrics reporting, data dictionaries, inquiries, and audits
- Other duties as assigned
What You Need
- Associate degree preferred (or equivalent experience); CPhT preferred
- PBM or managed care experience preferred (not required)
- Testing experience preferred
- Strong judgment and ability to independently confirm reimbursement aligns with pharmacy contract terms
- Comfort with detailed reporting, audits, and process documentation
- Ability to collaborate across teams (Provider Relations, IT Client Operations, etc.) and communicate clearly
Benefits
- Health, Dental, Vision
- 20 days PTO
- 4 weeks paid parental leave
- 9 paid holidays
- 401(k) match up to 5% (no vesting requirement)
- Adoption assistance
- Flexible Spending Account
- Educational assistance + professional membership support
- Referral bonus program (up to $750)
Reality check: this isn’t “basic admin.” It’s reimbursement ops with contracts, pricing logic, and error-hunting. If your resume doesn’t show audits, reconciliations, QA/testing, or financial controls, you’ll want to reframe your experience to match that.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 16, 2026 | Uncategorized
If you’re detail-obsessed and like cleaning up messy billing problems before they become fires, this is your lane. You’ll support specialty pharmacy reimbursement by tracking claims, reducing discrepancies, and helping ensure copay assistance gets processed correctly.
About Lumicera
Lumicera Health Services (powered by Navitus) is a specialty pharmacy organization focused on transparency and stewardship to improve patient outcomes. They operate with a creative, diverse, and service-driven culture.
Schedule
- Full-time, Remote
- Work hours: Monday–Friday, 10:30 AM–7:00 PM
- Pay range: $18.67 – $21.96 per hour
- Bonus: Not eligible
- Remote restriction: Not available to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, or Wyoming
What You’ll Do
- Monitor claims activity to ensure accuracy and successful submission
- Set up patient billing information correctly in pharmacy software
- Maintain reference info related to reimbursement and copay assistance
- Respond to employee, patient, and client questions or complaints about reimbursement or billing
- Partner with internal teams to troubleshoot and resolve claim issues
- Document insurance and prescription or order details accurately in patient profiles
- Participate in reimbursement and billing-related meetings as needed
- Help reduce discrepancies, inaccuracies, and outstanding balances
- May assist with contacting patients who have an outstanding balance to discuss billing options
- Follow all applicable legal, ethical, and compliance standards
- Handle other related duties as assigned
What You Need
- High school diploma or GED (some college preferred)
- CPhT preferred
- Pharmacy technician license or trainee license strongly preferred in states that require licensure
- Preferred experience: pharmacy, health plan, or clinical insurance claims billing; benefit assessments; billing or claims documentation; or claims auditing
- Ability to follow compliance program requirements and work respectfully across teams
Benefits
- Health, Dental, Vision
- 20 days PTO
- 4 weeks paid parental leave
- 9 paid holidays
- 401(k) match up to 5% (no vesting requirement)
- Adoption assistance
- Flexible Spending Account
- Educational assistance + professional membership support
- Referral bonus up to $750
Real talk: the easiest way to stand out on this one is to make your resume scream “claims accuracy + documentation + fixing denials/discrepancies” even if you did it in a different setting.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Jan 16, 2026 | Uncategorized
If you love turning messy, complicated info into clean, persuasive language, this role is built for you. You’ll own the proposal content knowledgebase that fuels sales and retention, meaning your work directly impacts how Navitus wins and keeps clients.
About Navitus
Navitus Health Solutions is a people-first pharmacy benefits manager focused on removing cost from the drug supply chain so medications are more affordable. They emphasize diversity, creativity, growth, and strong customer service.
Schedule
- Full-time, Remote
- Work hours: Monday–Friday, 8:00 AM–5:00 PM
- Pay range: $69,627 – $83,888 per year
- Bonus: 5% (salaried non-management, except pharmacists)
- Remote restriction: Not available to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, or Wyoming
What You’ll Do
- Build and maintain best-in-class proposal content for multiple markets (health plans, government, national accounts, mid-market employers)
- Own accuracy, organization, formatting, and usability of the proposal knowledgebase
- Partner with SMEs to translate complex concepts into concise value props and proof points aligned to brand/style and sales strategy
- Identify content gaps and run regular audits to keep messaging current and competitive
- Coordinate with proposal teams, executives, business units, partners, and SMEs to align content and processes
- Serve as the knowledgebase “go-to” for process updates, messaging guidance, SME list management, and training
- Act as the proposal automation software expert (user setup, training materials, troubleshooting/navigation support)
- Use reporting/analytics to understand content usage and improve training and content development workflows
- Implement process improvements to streamline proactive content creation
What You Need
- Bachelor’s degree (English, Journalism, Communications preferred) or equivalent related experience
- 4+ years writing and managing content
- Experience supporting a proposal knowledgebase and related processes
- Preferred: Proposal experience in PBM or health insurance
- Strong communication and cross-functional collaboration skills
Benefits
- Health, Dental, Vision
- 20 days PTO
- 4 weeks paid parental leave
- 9 paid holidays
- 401(k) match up to 5% (no vesting requirement)
- Adoption assistance
- Flexible Spending Account
- Educational assistance + professional membership support
- Referral bonus up to $750
Move smart: this job is basically “content librarian + persuasion editor + proposal tech power user.” If your resume doesn’t say “knowledgebase governance” and “SME wrangling,” add it before you apply.
Happy Hunting,
~Two Chicks…
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