by Terrance Ellis | Dec 2, 2025 | Uncategorized
Help keep revenue flowing for a fast growing legal tech company while working from home. As a Billing Associate at Steno, you will handle complex billing issues, resolve discrepancies, and keep invoices accurate and on time for law firm and provider partners.
About Steno
Steno is a rapidly growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With flexible deferred payment options like DelayPay, innovative tools, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position.
Must reside in the Eastern or Central time zones.
Schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m. EST or CST.
What You’ll Do
⦁ Manage complex billing issues and escalations for firm and provider accounts.
⦁ Review and process invoices with a high degree of accuracy and attention to detail.
⦁ Identify and correct discrepancies between order requests, provider rates, and billing information.
⦁ Monitor and respond to billing requests by actively tracking Slack channels and other internal queues.
⦁ Collaborate with cross functional teams to refine billing workflows and remove friction points.
⦁ Provide insights and recommendations that improve billing efficiency and client satisfaction.
What You Need
⦁ At least 2 years of high volume billing and invoicing experience, including handling billing disputes.
⦁ Court reporter billing experience is a plus, but not required.
⦁ Strong problem solving skills and an interest in process improvement.
⦁ Ability to manage escalations and communicate clearly with both internal teams and external clients.
⦁ Proficiency using both Mac and PC, and comfort mastering new systems quickly.
⦁ Experience with Google Workspace, Slack, and Zendesk or similar tools is preferred.
⦁ Strong organization skills, adaptability, and comfort wearing multiple hats in a fast paced environment.
⦁ A customer first mindset that balances timely, accurate billing with positive client relationships.
Benefits
⦁ Pay range of 24 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared among employees and their families.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you live in EST or CST and have the billing chops to handle complexity under tight deadlines, do not wait to get your application in.
If you love solving billing puzzles, tightening up workflows, and being the steady hand behind accurate invoicing, this role could be exactly where you thrive.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Help law firms get critical filings accepted on time, every time, without stepping into a courthouse. As an eFiling Specialist at Steno, you will own the details behind high volume, time sensitive court filings and make sure every submission meets strict court requirements.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position.
Must reside in Pacific Time, with California strongly preferred.
Mid to late shifts between 10 a.m. and 10 p.m. PST, with consistent coverage during that window.
What You’ll Do
⦁ Review incoming client requests against court rules, prepare documents, and submit filings through Steno’s eFiling portal.
⦁ Enter and update client and order information in internal systems, including new assignments, documentation, status notifications, and order closure.
⦁ Ensure timely completion of assigned customer orders in line with service level agreements.
⦁ Prioritize and monitor rush assignments, balancing speed, accuracy, and clear client communication.
⦁ Maintain open communication with customers regarding status updates, conformed copies, and any rejections or issues.
⦁ Handle client emails and calls about eFiling and court requests with a calm, hospitality driven approach.
⦁ Monitor jobs across multiple databases to ensure accurate status tracking and fulfillment.
⦁ Follow special instructions and additional customer requests carefully and make sure they are executed correctly.
⦁ Build and maintain a strong understanding of filing requirements in the jurisdictions you support.
⦁ Handle customer inquiries and escalations quickly, looping in the right relationships or stakeholders when needed.
⦁ Maintain clear, concise notes on customer and vendor interactions and close and invoice completed requests.
What You Need
⦁ Legal or litigation support background, especially preparing legal documents for filing and service of process.
⦁ Deep understanding of California Superior Court filing requirements and procedures.
⦁ At least 3 years of experience in a customer service focused role or one handling legal documentation.
⦁ Experience eFiling with portals such as LegalConnect, One Legal, or similar platforms.
⦁ Experience using legal case management systems that support service of process, court filings, copy jobs, and eFilings.
⦁ Background working with legal support vendors, affiliates, and process servers for service of process and court assignments.
⦁ Strong communication skills and comfort interacting with people at all levels of an organization.
⦁ Ability to follow detailed processes at an efficient pace and stay highly organized.
⦁ Desire to work in a fast paced, quickly growing tech startup and enthusiasm for long term growth within the company.
⦁ Residence in California is preferred, and residence in a Pacific Time location is required.
Benefits
⦁ Pay range of 23 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared among employees and their families.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
Roles that combine remote work, PST hours, and deep involvement in California eFilings do not stay open for long, so get your application in while this one is active.
If you are detail obsessed, fluent in court rules, and ready to keep high stakes filings moving smoothly night after night, this could be exactly where you thrive.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Use your billing skills to keep a fast growing legal tech company running smoothly, all from your home office. As a West Coast Billing Associate at Steno, you will handle complex invoices, fix discrepancies, and make sure clients are billed accurately and on time.
About Steno
Steno is a rapidly growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With flexible deferred payment options like DelayPay, cutting edge tools, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position.
Must reside in the Pacific Time Zone and be available Monday through Friday, 9:30 a.m. to 6:00 p.m. PST.
Work closely with billing, operations, and cross functional teams in a distributed environment.
What You’ll Do
⦁ Manage complex billing issues, discrepancies, and escalations for high volume client accounts.
⦁ Review and process invoices with precision, ensuring timely and accurate billing.
⦁ Identify and resolve inconsistencies between order requests, provider rates, and billing information.
⦁ Monitor and respond to billing requests by tracking Slack channels and other internal communication tools.
⦁ Collaborate with cross functional teams to refine billing workflows and improve operational efficiency.
⦁ Provide insight and recommendations to enhance billing processes and client satisfaction.
What You Need
⦁ At least 2 years of high volume billing and invoicing experience, including handling billing disputes.
⦁ Court reporter billing experience is a plus.
⦁ Strong problem solving skills and a process improvement mindset.
⦁ Ability to manage escalations and communicate clearly with internal teams and clients.
⦁ Proficiency using both Mac and PC, with comfort learning new systems quickly.
⦁ Experience with Google Workspace, Slack, and Zendesk or similar tools is preferred.
⦁ Strong organization, adaptability, and comfort wearing multiple hats in a fast paced environment.
⦁ A customer first mindset that balances accurate billing with positive, long term client relationships.
Benefits
⦁ Competitive pay in the range of 24 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you live on the West Coast and meet the requirements, this is the kind of role that tends to go quickly, so do not wait to raise your hand.
If you are a detail obsessed troubleshooter who loves solving billing puzzles and making processes cleaner every week, this could be your next home.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Help keep high stakes legal proceedings running smoothly from behind the screen. As a Part-Time Virtual Tech Assistant at Steno, you will be the on-camera tech support that saves the day when audio, video, or Zoom issues try to derail a remote deposition.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Part-time, remote role based in the United States.
Hourly, non exempt position.
Minimum of 20 hours of availability Monday through Friday between 9 a.m. and 5 p.m. Pacific Time, with full availability at least three days per week.
Must be available for the first 10 weekdays of hire for training.
Currently hiring in: AL, AZ, AR, FL, GA, HI, IN, IA, KS, LA, ME, MD, MA, MI, MS, MO, MT, NE, NJ, NM, NC, OH, PA, SC, TX, UT, VA, WV, and WI.
What You’ll Do
⦁ Provide live, on camera technical support during remote depositions using Zoom and Steno Connect, troubleshooting audio and video issues in real time.
⦁ Organize and manage documents needed for virtual depositions so sessions run smoothly.
⦁ Ensure clients are comfortable using the platform, answering technical questions and guiding them through features as needed.
⦁ Communicate with clients in a clear, assertive, professional, and courteous manner.
⦁ Learn and navigate multiple online platforms, keeping up with Steno products, processes, and occasional ambiguity.
⦁ Deliver white glove, hospitality driven customer service before, during, and after depositions.
What You Need
⦁ At least 2 years of customer service experience.
⦁ At least 1 year of experience with video or audio conferencing, including strong Zoom proficiency; you should be comfortable navigating and troubleshooting Zoom features and will be tested on this.
⦁ Ability to coordinate many moving parts and stay calm in a high stress, live environment.
⦁ Comfort using multiple technologies and learning new tools quickly.
⦁ High attention to detail, strong organization skills, and the ability to multitask.
⦁ At least 6 months of experience working in a remote setting.
⦁ Availability for weekly training and ongoing education requirements.
⦁ Interest in working with a fast paced, quickly growing tech startup and enthusiasm for long term growth opportunities.
⦁ Experience in the court reporting or legal industry, or in a startup environment, is a plus.
Benefits
⦁ Competitive pay in the range of 20 to 23 dollars per hour, depending on experience.
⦁ Monthly healthcare reimbursement to help offset the cost of covered insurance premiums and expenses for part time employees.
⦁ Wellness and mental health benefits that can be shared among employees and their households.
⦁ Paid sick time coverage for scheduled work days when you cannot work.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Company supplied computer plus a monthly stipend to help cover internet costs and more.
If you are great with Zoom, calm under pressure, and ready to command a virtual room while supporting legal teams, get your application in before this spot is gone.
If you want a flexible, remote role where your tech skills, people skills, and composure can really shine, this could be the perfect fit.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Lead the team that keeps high stakes legal documents moving on time and by the book, all from your home office. As Service of Process Supervisor at Steno, you’ll own strategy and day-to-day execution, shaping how modern service of process is delivered at scale across multiple jurisdictions.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full-time, remote role based in the United States.
Salary, exempt position with a flexible schedule aligned to business and client needs.
Work closely with litigation support leadership, product, engineering, and vendor partners in a distributed environment.
What You’ll Do
⦁ Oversee day-to-day service of process operations, managing high volume caseloads and ensuring timely, compliant delivery.
⦁ Provide daily operational direction and people leadership across all service of process initiatives and client requests.
⦁ Develop, document, and refine standard operating procedures that scale with business growth and new market expansion.
⦁ Manage operational metrics and KPIs, using data to drive continuous improvement and service excellence.
⦁ Address client inquiries and grievances with strategic problem solving and collaborative, long term solutions.
⦁ Lead and support a fast paced service of process team, setting expectations, coaching, and reinforcing high standards.
⦁ Build and maintain a national network of process servers, including independent contractors, statewide vendors, and nationwide affiliates.
⦁ Recruit, vet, onboard, and manage vendors to ensure compliance with industry standards and regulatory requirements.
⦁ Design and manage a vendor performance metrics system to track service quality, completion rates, and compliance.
⦁ Serve as a key point of contact for service of process clients, leading onboarding and ensuring smooth integration with Steno’s platform.
⦁ Optimize systems and workflows to track service requests, vendor performance, and client communications.
⦁ Collaborate with product and engineering to enhance service of process functionality and customer facing tools.
⦁ Partner cross-functionally to integrate service of process workflows with depositions and other legal services.
⦁ Stay current on legal tech innovations and identify opportunities to modernize traditional service of process practices.
What You Need
⦁ At least 5 years of experience in the service of process industry with deep knowledge of legal service requirements and compliance.
⦁ At least 2 years in a management or leadership role overseeing service of process operations or similar functions.
⦁ Proven ability to manage high volume caseloads of 300 or more monthly service requests with consistent quality and timeliness.
⦁ Extensive experience building and managing vendor networks, including independent contractors and statewide or national affiliates.
⦁ Expert level knowledge of jurisdictional service rules and regulatory requirements across multiple states.
⦁ Strong client relationship management skills, ideally from professional services or the legal industry.
⦁ Experience with CRM software and operational management systems to track work and performance.
⦁ CALSPro Certified Process Server (CCPS) or an equivalent professional certification, or a strong interest in obtaining one.
⦁ Excellent communication and conflict resolution skills with the ability to navigate complex client and vendor situations.
⦁ Bonus: experience with SaaS platforms, API integrations, or web based portals, plus experience providing training, webinars, or educational content to teams.
Benefits
⦁ Salary range of 85,000 to 110,000 dollars per year, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared among employees and families.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you are ready to own the playbook for service of process at a modern legal tech company, now is the moment to get your application in.
If you love building systems, leading people, and turning complex legal operations into something smooth and scalable, this role could be where you do your best leadership work yet.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 2, 2025 | Uncategorized
Help move critical legal documents where they need to go, on time, every time. As a Service of Process Specialist at Steno, you will be at the center of litigation support operations, turning complex client requests into smooth, on schedule deliveries for courts, vendors, and law firms.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With flexible deferred payment options like DelayPay, cutting edge tools, and a true hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position with a flexible schedule aligned to Pacific Time.
Must reside in California (preferred) or another location that operates on Pacific Time and be available for a busy, fast paced workload.
What You’ll Do
⦁ Enter and reconcile client and order information in internal databases, including new assignments, documentation updates, status notifications, and order closure.
⦁ Ensure timely completion of assigned customer orders in line with service level agreements and rush priorities.
⦁ Monitor orders that fall outside service levels, follow up with vendors, and secure status updates.
⦁ Prioritize and track rush assignments, making sure delivery and communication stay on point.
⦁ Maintain ongoing communication with customers to provide updates, address issues, and capture new instructions.
⦁ Monitor jobs across multiple systems to ensure accurate status and fulfillment.
⦁ Meticulously review customer submitted court documents for filing, service of process, or delivery, confirming accuracy and readiness.
⦁ Review and follow special instructions and additional requests, communicating them clearly to vendors.
⦁ Build a strong understanding of filing and service of process requirements in your assigned jurisdictions.
⦁ Handle customer and vendor inquiries and escalations quickly, looping in relationship owners when needed.
⦁ Maintain thorough notes on customer and vendor interactions and close and invoice completed requests.
What You Need
⦁ Legal or litigation support experience, especially in preparing documents for filing and service of process.
⦁ Familiarity with California Superior Court filing requirements and procedures.
⦁ At least 2 years of experience in a customer service focused role or handling legal documentation.
⦁ Experience eFiling through platforms such as LegalConnect, GreenFiling, or similar portals.
⦁ Experience with legal case management systems that support service of process, court filings, copy jobs, and eFilings.
⦁ Background working with legal support vendors, affiliates, and process servers on court and service assignments.
⦁ Strong communication skills and confidence interacting with people at all levels of an organization.
⦁ Ability to follow highly detailed processes at an efficient pace while staying organized.
⦁ CALSPro CCPS designation is a plus.
⦁ Desire to work in a fast paced, quickly growing tech startup and enthusiasm for long term growth opportunities.
⦁ Residence in California preferred, or in another location aligned with Pacific Time (required).
Benefits
⦁ Pay range of 20 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off so you can rest, reset, and find balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
Roles that combine remote work, litigation support, and Pacific Time flexibility do not stay open long, so get your application in while this one is still live.
If you are detail obsessed, calm in fast moving situations, and eager to help modernize legal support from the inside, this role could be exactly where you level up your career.
Happy Hunting,
~Two Chicks…
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