by Irma Moore | Apr 2, 2025 | Uncategorized
JOB SUMMARY
The VP Experience Research and Design is responsible for scaling product-led transformation and expanding impact. The leader will ensure every touchpoint delivers on Highmark Health’s promise of a remarkable health experience and champions customer-centric innovation through research and design for insurance products and omni-channel customer journeys, ultimately improving the lives of members by shaping the future of health care with a better health care experience and affordability. The person in this role will lead a team of cross-disciplinary designers, design operations, product operations and partner with our omni-channel journey owners to ensure Highmark’s digital experiences are poised to make it easier for people to do business with Highmark, to make it easier for people to manage their health, and to deliver value to our stakeholders, both internal and external. This leader will also partner with our digital product management, technology, and data teams and a variety of external partners to ensure our digital experiences are equally desirable, feasible, and viable.
ESSENTIAL RESPONSIBILITIES
- Lead and mentor a large (30+) global team of research and design FTEs and consultants spanning UX, UI, service design, research, and design ops. Expect to collaborate closely with Product, Data, and Technology partners in a fast-paced, customer-obsessed culture. You’ll also nurture a culture of continuous learning through design critiques, cross-functional collaborations/jams, and an active Community of Practice.
- Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
- Partner with business, product management, data, and technology stakeholders to translate complex business strategies into research and design initiatives that support delivery of omni-channel product roadmaps. You’ll help our internal and external stakeholders fully understand how to work with our research and design team and build transparency into our process, clarifying roles and responsibilities and improving the collaboration of multi-disciplinary teams.
- Oversee our user research strategy—from road mapping to execution—to ensure every major product decision is data-driven, improving key metrics like Net Promoter Score (NPS), first-time user experience, and customer activation and engagement. Develop feedback loops that set teams up for continuous improvement.
- Optimize design operations and team structure to enable rapid experimentation, faster time-to-market, and consistent brand experiences across all channels—measured by improvements in release velocity and customer satisfaction. Build staffing models for growth and agility that allow us to deliver the highest quality experience in a cost-effective way.
- Ensure we can scale our capabilities to deliver more value to our customers faster, streamlining the way that we work. You’ll build and refine scalable design processes, tools, systems, automation, and global partnerships that support innovation, rapid growth, speed, and allow for incremental flexibility. You’ll develop measurement systems that show the value of design to our internal stakeholders and prove that the investment in research and design is not optional.
- Build customer-first thinking into our organization’s DNA by collaborating cross-functionally to embed human-centered design (HCD), design thinking, and a customer-first mindset into everything we do. You’ll increase the number of people who complete our HCD training programs and Customer Immersion programs, as well as continuously engaging team members in a robust Community of Practice where they can grow in their craft and add new skills. You’ll expand the use and utility of existing research and tools (i.e. archetypes, Voice of Customer) and develop new tools that support a customer-first mindset and simultaneously drive business results.
- Create and leverage partnerships that extend our capabilities and capacity. You’ll partner with external research firms, global staffing agencies, and digital capability partners to tap into the best of what they have to offer and ensure that our operating and interaction models with those partners maximizes our investment.
- Other duties as assigned or requested.
EXPERIENCE
Required
- 10 years in leading multi-disciplinary design teams (i.e. research, UX, UI, content strategy, design systems) across multiple channels, delivering everything from up-front research through conceptual design, delivery, and ongoing management of channels
- 5 years of practicing Human Centered Design and/or Design Thinking process and methods
- 5 years in managing complex initiatives in highly regulated industries like healthcare, finance or government
- 5 years of driving transformational change, leading teams, developing talent, and building relationships
Preferred
- Experience in complex digital ecosystems that bring internal and vendor capabilities together for end users
- Experience in agile delivery and digital transformation
SKILLS
- Human-Centered Design/Design Thinking facilitation
- Change management
- Strategic planning
- Talent development
- Budget management
- Demand and capacity planning
- Cross-functional stakeholder management
- Global team leadership
- Vendor management
EDUCATION
Required
- Bachelor’s degree in Computer Science, Graphic/Visual Design, Human-Computer Interaction, Information Architecture, Psychology/Sociology, Anthropology, UI Design, or related field
Preferred
- Master’s degree in Computer Science, Graphic/Visual Design, Human-Computer Interaction, Information Architecture, Psychology/Sociology, Anthropology, UI Design, or related field
LICENSES or CERTIFICATIONS
Required
Preferred
Language (Other than English):
Upto 2
Travel Required:
Less than 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type (enter from JDQ)
Office-Based or Remote Position
Physical work site required
Frequently
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
by Irma Moore | Apr 2, 2025 | Uncategorized
At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
Summary:
Responsible for conducting data analysis for operational resource and capacity planning using complex statistical analysis quantitative methods to identify trends, anomalies, and outliers.
Primary Duties & Responsibilities:
- Conduct analysis of data using complex statistical analysis quantitative methods including linear regression, logistic regression, and methods for clustered and repeated measures data to identify trends, anomalies, and outliers.
- Create accurate long-term forecasts for volume, average handle time and shrinkage for all supported workgroups using advanced techniques to develop comprehensive headcount plans
- Drive budget planning cycles through effective support of operational understanding and planning to maximize the budgeting processes.
- Develop and maintain staff models looking out 3 years that align with long term business plans, budget requirements and learning needs.
- Integrate and interpret data from many different sources including system applications, databases, Excel extracts and databases and format to perform in depth analysis.
- Strong understanding of business area to create a comprehensive overview and analysis of critical business data to consult leaders with solutions and options to help resolve business problems.
- Recommend KPI’s and metrics for measuring and reporting business results and workforce gaps to business leaders. Create and maintain workforce planning scorecard and dashboard.
- Identify and recommend process improvement opportunities within the Resource Planning team and share observations on processes within the business areas supported.
- Leverage data mining, analytics, and reporting tools.
- Participates in cross functional projects and develop project deliverables for various enterprise scopes.
Qualifications:
- Bachelor’s degree in business, statistics, mathematics or a related field or an equivalent combination of professional related work experience.
- 5+ years of workforce management experience
- 3+ years of quantitative analysis or research experience
- Strong understanding and experience forecasting using trend extrapolation, driver based, simple regression, econometric models, and multivariate methods.
- Experience as primary capacity consultant for Vice President level Senior Leadership providing optimal headcount plans and hiring strategy to accomplish budget objectives
- Experience working with SPSS or other statistical software package
- Expert Excel skills and experience in macros, data tables, integrating Excel with other tools, evaluating and trouble-shooting complex models and optimizing Excel
- Expertise with using Power Query, the Excel internal Data Model, Cube formulas, DAX, and Power Pivot
Preferred Qualifications:
- Analysis experience in Customer Service or Operations preferred
- Previous Capacity Planning experience strongly preferred
- Experience with WFM Solutions such as Aspect, NICE IEX, and/or Verint
- Experience with VBA programming within Excel and leveraging the Excel object model to automate workbooks
#LI-Remote
Compensation Range:
Pay Range – Start:$69,720.00
Pay Range – End:$129,480.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
by Irma Moore | Apr 2, 2025 | Uncategorized
Salary Range:$31.00 To $36.00 Hourly
The Supplier Relations Analyst is responsible for tracking and collecting supplier rebates and allowances, ensuring all merchandise credits are accurately processed, and supporting supplier negotiations. This role serves as a dedicated liaison between suppliers and internal finance and supply chain teams to maximize rebate opportunities and enhance supplier relationships within USESI.
Key Responsibilities:
Supplier Rebates & Merchandise Credits
- Track and collect all supplier rebates and allowances, ensuring proper documentation and timely submission to finance.
- Identify and recover unprocessed or unclaimed merchandise credits to maximize cost savings.
Supplier Program Management & ENABLE System Administration
- Serve as initial point of contact for new supplier engagement and new program consideration
- Manage supplier rebate programs within ENABLE, including setup, updates, and renewals.
- Serve as an ENABLE system expert to support internal teams.
- Oversee regional supplier programs, negotiating and managing renewals for existing and potential new suppliers.
Non-Merchandise Program Negotiations
- Lead negotiations for non-merchandise supplier programs, including:
- Fleet programs (e.g., Ford)
- Office supplies (e.g., Staples)
- Facility services (e.g., bottled water, Cintas, forklifts)
- Identify new opportunities to reduce costs and improve supplier efficiencies.
Data Analytics & Reporting
- Monitor and track rebate program performance, generating reports for supplier reviews, conversion analyses, and monthly supplier meetings.
- Manage Region Specific (RFG) program communication and follow-up with regional purchasing teams.
Project Support & Process Improvement
- Assist in supply chain efficiency projects that drive cost savings and operational improvements.
- Provide support to key team members on supplier relations tasks, allowing them to focus on core business functions.
Qualifications & Skills:
- Bachelor’s degree in Supply Chain Management, Business, Finance, or a related field (or equivalent experience).
- 2+ years of experience in finance, procurement, supply chain, or data analysis—preferably within electrical distribution.
- Strong financial and analytical skills.
- Detail-oriented with excellent time management and organizational abilities.
- Personable and relationship-driven, capable of engaging with suppliers and internal stakeholders at all levels.
- Problem-solving mindset with a proactive approach to identifying cost-saving opportunities.
- Proficiency in IT systems with the ability to become an expert in rebate tracking tools (e.g., ENABLE).
- Experience negotiating supplier programs or managing rebates is a plus.
- Experience with Microsoft Office suite of products, in particular MS Excel and creating spreadsheets and analyzing data.
- Basic knowledge regarding Electrical Industry Suppliers and the products they sell is advantageous.
If you are an analytical, detail-driven professional with a passion for supplier relations and supply chain optimization, we encourage you to apply!
This is a remote role, but we strongly prefer candidates residing near and working from one of our USESI locations on the East Coast to facilitate collaboration with suppliers, internal teams, and leadership.
Apply today and become part of the USESI team!
by twochickswithasidehustle | Apr 1, 2025 | Uncategorized
This is a remote part-time position only available to US residents of Ohio and Texas
We are primarily looking to staff part time, Mon-Fri 8am-6pm EST/8am-5pm CDT
This role is not eligible for anyone currently employed full time elsewhere
Job Overview:
This is a remote, part-time, entry-level position.
We are looking for a Part Time Production QC Associate to help ensure the deliverability of our product. Production QC Associates primarily test our content by sending SMS messages across various providers and carriers and log the results, while making changes as necessary. You will be provided with a company laptop and set of three cell phones to use for testing. If you are a computer savvy person with a keen eye for detail, who’s self-motivated and a quick learner, we are interested in hearing from you!
Compensation: $10-12/hour
Hours:
Part time, 12-28 hours/week
Mon-Fri (8am-6pm EST/8am-5pm CDT).
Flexible hours to fit your schedule!
Specific Duties, Activities, and Responsibilities:
- Test for the reliable delivery of SMS Text messages through extensive review of QC test results across multiple cellular carriers.
- Adjust, retest, and document changes made to SMS campaigns.
- Map specific pre-determined responses to frequent messages
- Assist with miscellaneous data audits as needed
Skills/Qualifications:
- Computer capability – Microsoft Office (Word/Outlook/Excel)
- College level English language grammatical skills.
- Strong organizational skills – attention to detail, and exceptional verbal/ written skills
- Problem-Solving – ability to interpret data, draw conclusions, and spot trends.
- Work Ethic – Self-motivated and able to work independently or with a team
- Cell Phone Reception – It is a requirement that you have adequate cell phone reception with the following cellular carriers: AT&T, T-Mobile, and Verizon Wireless
What is Drips?
Drips is an AI driven conversational SMS marketing platform; the first Conversational Texting® company of its kind, founding a new category and leading the way for some of the biggest brands in the world to improve engagement rates and outcomes for their prospects and customers. Operating completely remote, Drips helps clients increase lead conversions by communicating with their customers in the same way that people communicate with each other. Using conversational SMS, calls, email, and direct mail campaigns, Drips automates conversation in a way that works, and works well.
Drips enables brands to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemail messages. Backed by a proprietary natural language processing model, our platform has handled over half a billion humanized conversations to date, enabling us to deliver automation at a scale that no other competitor in the messaging industry has been able to match. That’s why we’re the platform of choice for some of the world’s most recognizable brands.
Drips’ focus on empowering brands to capture intent and drive meaningful conversations has sparked rapid growth since the company was founded in 2016. And we are looking to accelerate the next era of growth and expansion of our team.
by twochickswithasidehustle | Apr 1, 2025 | Uncategorized
Description:
We are currently looking for long-term participants for our new project, LIGHTSPEED! If you are familiar with our MILKY WAY project, this is the next logical step to conquer the universe!
During this Search Engine Evaluation project, participants will evaluate unique tasks, made by other users. To be successful, this project is accompanied by different tests and certifications to help you on your way.
The entries to evaluate will be of varied nature, from user intent to authentication of data accuracy.
Purpose:
Thanks to this project, we will help develop and optimize current and future map and geo-localization applications, to produce more accurate and intuitive maps in terms of location, search functions and more.
Main requirements:
You have been living in one of the available locations for at least 5 years. Our evaluators must be familiar with the local businesses, points of interest, colloquialisms, etc.
You are a native or a fluent speaker of the language of the location where you are located AND are a very fluent speaker of English.
You have access to a good internet connection and a computer.
You are available for at least 20 hours per week.
You are willing to take our certifications for this project.
Other important information:
You will receive full support and guidance from our team, including Welcome Calls and daily communications.
This project is long-term, please ensure you can commit before applying.
About OneForma
OneForma brings together data, intelligence and experiences to deliver human-centric solutions to complex business challenges.
OneForma is an equal opportunity employer and will not discriminate against any of our applicants on the grounds of race, gender, religion or cultural background.
by twochickswithasidehustle | Apr 1, 2025 | Uncategorized
Table of Contents
- Application Process
- How to Transcribe a Recording
- Main Transcription Rules
- How to Transcribe Non-Words Using the Phoneme Chart
- Video Demo
- Foundational Skills (Phonemic Awareness and Phonics) Instructions
- Grading Tips and Office Hours Recordings
- What to Expect If Hired
- FAQs
- Super Grader Instructions
- Help
Application Process
Benefits of working as a Literably transcriptionist:
- Can make over $10 per hour
- Get paid every week
- Work from anywhere
- Make your own schedule
- No experience necessary
- Help teachers and students
Here’s how to apply:
- Create an account at https://literably.com/scorer-signup if you haven’t already.*
- Read the instructions below thoroughly.
- Transcribe a total of six training recordings. This should not take you more than 30 minutes. Please do NOT transcribe more than six recordings.
Quick notes:
- *Please use the first name, last name, and email address attached to your Paypal account, or we won’t be able to pay you (if you’re hired). If you don’t have a Paypal account yet, use the first name, last name, and email address that you will use on your Paypal account.
- Hiring is 100% performance based. We’ll contact you if your performance on your training recordings meets our minimum threshold. Resumes and cover letters will not be reviewed.
- You may contact us by emailing [email protected]. Note that due to the volume of correspondence, we are able to reply to very few of the inquiries that we receive. All the information you need to complete a successful application is found below.
Before getting started, please be aware:
- In order to complete the application, you will need access to a computer (desktop/laptop), an internet connection, and the ability to use Google Chrome (which is free to download).
- You will not be able to complete your application using a smartphone or tablet.
- Literably reviews applications on a rolling basis all year long and we encourage you to apply at ANY TIME if you think you might be a good fit for the role.
- We hire transcriptionists all year long but tend to do large hiring rounds during our busy seasons, when transcriptionists’ pay rates tend to be the highest.
• Early August through October
• January through February
• Late April through early June
- It is very difficult to complete your application task successfully if you just skim the below information and instructional videos.
- Currently, we are only able to pay transcriptionists via PayPal.
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