by Terrance Ellis | Dec 4, 2025 | Uncategorized
Work from home while serving as the primary point of contact for employer clients and brokers. In this role, you’ll own client relationships end to end, resolving issues, educating them on benefit tools, and helping them get the most out of their partnership with Ameriflex.
About Ameriflex / AE Perkins
Ameriflex, supported by holding company AE Perkins, is a leading benefits administration provider focused on making FSAs, HSAs, COBRA, and other employer-sponsored benefits simple to use and easy to understand. Their Client Experience team supports plan administrators, brokers, and employers nationwide with white-glove service that drives retention and long-term growth.
Schedule
- Full-time, remote role
- Required hours: Monday–Friday, 8:30 a.m. – 5:30 p.m. in your time zone
- Occasional travel as needed (ideally once per year) for relationship initiatives
What You’ll Do
- Serve as the main point of contact for a portfolio of new and existing clients, answering questions and resolving issues from start to finish
- Ensure clients feel heard, supported, and valued by responding with empathy and professionalism
- Anticipate client needs by identifying potential questions or concerns and addressing them proactively
- Build, maintain, and strengthen relationships with Plan Administrators, Brokers, and other key stakeholders to support retention and growth
- Educate clients on Ameriflex systems, tools, and policies so they can effectively use products and services
- Maintain detailed, organized account records, including interactions, service issues, and resolutions
- Handle confidential information in full compliance with HIPAA and related regulations
- Collaborate with internal partners to execute business plans and strategies that align with company goals
- Use internal tools and resources to maximize efficiency and ensure a seamless service experience
- Perform additional duties as needed to support the Client Experience team
What You Need
- Bachelor’s degree from an accredited institution
- 3+ years of account management or client relationship experience, preferably in a service-focused environment
- Experience in benefits administration is preferred
- Strong service mindset with a passion for delivering excellent client experiences
- Superior written and verbal communication skills with a polished, professional tone
- Advanced organizational skills and the ability to manage multiple tasks, calls, and emails simultaneously
- Ability to adapt quickly to changing priorities and perform well under pressure
- Comfort navigating multiple web-based programs and technology tools
- Goal-oriented, self-motivated, and eager to grow within the organization
- Solid understanding of HIPAA and compliance best practices for handling sensitive information
- Intermediate to advanced skills in Microsoft Excel and other data tools preferred
Benefits
- Salary: $53,000 – $55,000 annually, based on experience
- Quarterly bonus structure with potential earnings of approximately 4%–6% of base pay per quarter
- Medical, dental, and vision insurance
- 401(k) with company matching
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
- Disability and life insurance
- Employee Assistance Program (EAP)
- LegalShield and ID Shield
- Commuter Reimbursement Plan
- Tuition reimbursement
- Bonus pay opportunities
- Wellable membership
- Telescope Health (telehealth) via Accresa
- Intellect mental health app
- Employee engagement activities, including events, raffles, book club, and more
If you’re ready to move from transactional support into true long-term client partnership, this role is a strong next step.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Help families actually understand and use their health benefits instead of fighting with them. This full-time remote role lets you support members through real-life healthcare questions, claims issues, and provider navigation, all while earning steady pay and building a long-term career in digital health.
About Sharecare
Sharecare is a leading digital health company that helps people manage all their health in one place. They partner with employers, health plans, providers, government organizations, and communities to improve well-being at both the individual and population level. Their work is mission-driven, tech-enabled, and focused on making high-quality care more accessible and affordable.
Schedule
- Start date: January 12, 2026 (must be available to start that day)
- Training: First 4 weeks, Monday–Friday, 8:00 a.m. – 4:30 p.m. CST
- Regular shift: Monday–Friday, any 8-hour shift between 7:00 a.m. – 7:00 p.m. CST (exact schedule assigned after training)
- Full-time, remote within the United States
- Hourly pay: $22.00/hour
What You’ll Do
- Respond to member inquiries via phone and chat about eligibility, benefits, open enrollment, ID cards, claims, grievances/appeals, and utilization management.
- Help members understand and navigate medical, dental, and vision plans, including provider searches for PCPs, specialists, and facilities with an eye on cost and quality.
- Support members with spending accounts, pharmacy questions, disability benefits, incentives/rewards, and ordering durable medical equipment (DME).
- Coordinate issue resolution with providers, payers, and third parties on items like claim adjustments, appeals, complex pharmacy and spending account issues, and UM status.
- Offer proactive care guidance, including closing care gaps, explaining preventive care needs, and preparing members for upcoming procedures or admissions.
- Refer members to clinical advocates (nurses), care management, or second-opinion resources when a clinical touch is needed.
- Clearly explain plan designs, benefit packages, and available programs in language members can actually understand.
- Document all interactions accurately while driving engagement into the appropriate programs and resources.
What You Need
- High school diploma or GED required; associate’s degree in healthcare or health sciences preferred.
- Experience in healthcare helping people navigate benefits, claims, or care, OR prior experience in one or more roles such as:
- Health Guide/Advocate/Navigator
- Medical Assistant, Pharmacy Technician, Phlebotomy Technician, EKG Technician
- Patient Care Technician (PCT), Physical Therapy Assistant, Nursing Assistant
- Medical Secretary/Clinic Manager, Radiology Technician, Home Health Aide
- Occupational Therapist Aide, Medical Coder, Dental Assistant
- Previous customer service experience in a healthcare contact center, provider office, or healthcare institution.
- Proven success handling sensitive, high-level customer service issues and resolving them professionally.
- Strong communication skills with the ability to write and speak clearly, think critically, and maintain solid spelling/grammar in voice and chat.
- Comfort working in a structured, metrics-driven, remote environment with multiple systems and workflows.
Benefits
- Competitive hourly rate of $22.00/hour
- Full-time remote position with a predictable Monday–Friday schedule
- Training and ongoing support to help you grow in digital health and navigation
- Mission-driven work improving how families experience healthcare
- Inclusive, EEO-compliant employer focused on accessibility and equity
Roles like this fill quickly—especially fully remote ones with set weekday hours.
If you’re ready to help families stop feeling lost in the healthcare maze and start feeling supported, this is your move.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Help keep the money side of digital healthcare clean and accurate from the comfort of your home. This role is built for someone who likes numbers, structure, and daily routines, and wants a stable full-time remote position with room to grow.
About Sharecare
Sharecare is a leading digital health company that helps people manage all their health in one place through a data-driven virtual health platform. They support individuals, providers, employers, health plans, government organizations, and communities in improving overall well-being. The work is mission-driven, tech-forward, and focused on making high-quality care more accessible and affordable.
Schedule
- Full-time, remote position within the United States
- Standard Monday–Friday schedule aligned with business hours
- Role is desk-based and computer-focused, with regular collaboration across finance and operations teams
What You’ll Do
- Apply and post daily customer payments to accounts, including items received via mail, bank lockbox, electronic funds transfer, and credit card
- Review remittance information to ensure payments are applied accurately and in the correct accounts
- Reconcile, research, and follow up on payments that lack clear application instructions
- Prepare and balance daily bank deposits, checking for accuracy and resolving any discrepancies
- Meet company deadlines for month-end close responsibilities and related reporting
- Respond to written communication from internal and external stakeholders in a clear, professional manner
- Assist in updating and improving documentation of policies and procedures related to payment posting and reconciliation
- Work closely with team members and management to support a smooth, accurate cash application process
What You Need
- 1–2 years of experience handling monetary transactions and/or clerical work involving payments
- High school diploma or GED required; Associate degree in a business-related field preferred
- Strong verbal and written communication skills
- Intermediate proficiency with Microsoft Outlook, Word, and Excel
- High attention to detail with strong organizational skills and the ability to manage multiple priorities
- Self-starter who can adapt to fast-paced, changing business needs
- Comfortable working in a collaborative, team-based environment and interacting with all levels of management
Benefits
- Full-time remote role with stable, consistent work
- Competitive hourly pay
- Comprehensive benefits package (medical, dental, vision)
- Paid time off and company holidays
- Retirement plan options
- Professional growth opportunities within a large, established digital health organization
If you’re the type who notices every missing penny and actually likes balancing numbers at the end of the day, this is your lane.
Step into a remote role where your accuracy and consistency actually move the needle.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Lead a remote operations team that keeps critical medical record retrieval running smoothly for healthcare clients nationwide. This role is ideal for a people-focused operations leader who can balance client expectations, team performance, and financial outcomes in a fast-paced digital health environment.
About Sharecare
Sharecare is a leading digital health company that helps people manage all their health in one place. Their data-driven virtual health platform supports individuals, providers, employers, health plans, government organizations, and communities by driving positive behavior change and improving access to high-quality care. The culture is mission-driven, collaborative, and focused on making healthcare more connected and affordable.
Schedule
- Full-time, remote role within the United States
- Standard Monday–Friday business hours, with flexibility based on client needs
- Regular virtual collaboration with Directors, regional leaders, and frontline teams
- Some travel required for client meetings or onsite coverage as needed (may include overnight stays)
What You’ll Do
- Set the tone and vision for the Medical Record Retrieval operations team, leading with compassion, accountability, and innovation
- Lead and support a team of release of information specialists to achieve quality, turnaround time, and productivity goals
- Hire, train, coach, and retain talent while reinforcing core values and performance standards
- Conduct weekly 1:1s with direct reports and provide ongoing feedback, mentoring, and development
- Oversee time and attendance, staffing coverage, and adherence to operational schedules
- Partner with domestic and global teams to maintain and improve turnaround times, quality, and SOP compliance
- Manage new client implementations, project setups, and customized workflows to meet client expectations
- Attend and/or lead client calls, respond to issues, and ensure timely communication and follow-up
- Prepare monthly portfolio presentations and status reports for senior leadership
- Maintain and update process documentation and client-specific instructions; oversee ongoing team training
- Partner with Solutions, IT, and internal stakeholders to troubleshoot connectivity and workflow issues
- Support financial performance by monitoring revenue, expenses, and margins; identify opportunities to improve efficiency and profitability
- Build strong relationships with Client Success and other internal partners to strengthen customer satisfaction and identify growth opportunities
What You Need
- Bachelor’s degree preferred, plus relevant operations leadership experience
- Proven experience managing teams in a fast-paced, multi-tasking environment (healthcare operations, HIM, ROI, or related fields a strong plus)
- Strong leadership skills with the ability to delegate, make decisions quickly, and develop staff
- High proficiency with Microsoft Outlook, Word, and Excel
- Excellent written and verbal communication skills with strong negotiation and client-facing abilities
- Detail-oriented mindset with strong analytical and problem-solving skills
- Ability to manage confidential materials and sensitive information professionally
- Comfortable working cross-functionally with technical, operational, and client-facing teams
- Willingness to travel as needed for client or internal meetings
Benefits
- Full-time remote position within the US
- Competitive compensation package
- Medical, dental, and vision benefits
- 401(k) and retirement options
- Paid time off and company holidays
- Professional growth opportunities in a rapidly evolving digital health organization
Roles like this don’t stay open long—especially fully remote operations leadership positions in healthcare.
If you’re ready to lead a high-impact team, support major healthcare clients, and grow your career in digital health, this is your green light to move.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Use your writing chops to help win major healthcare contracts from home. This full time remote Proposal Writer role is perfect for someone who loves turning complex info into clear, persuasive stories that help teams close deals and grow the business.
About Sharecare
Sharecare is a digital health company focused on helping people manage all aspects of their health in one place. They support individuals, employers, health plans, providers, and government organizations with a data driven virtual health platform that drives real behavior change. Their mission is to make high quality care more accessible, more connected, and more affordable.
Schedule
- Full time, remote position within the United States
- Standard Monday through Friday schedule, aligned with business hours
- Deadline driven environment with peaks around RFP/RFI due dates
- Collaboration with Sales, Product, Security, Legal, and Operations teams
What You’ll Do
- Research, write, and edit compliant, persuasive proposal responses that fit the client’s needs and Sharecare’s brand voice
- Translate complex health, wellness, and technology concepts into clear, benefits driven language for different audiences
- Analyze RFPs and RFIs to understand requirements and support win strategy development
- Partner with internal teams to validate content accuracy, gather details, and refine messaging
- Use proposal management software to source, customize, and maintain reusable content
- Ensure proposals are formatted correctly, submitted on time, and aligned with brand and quality standards
- Refresh and organize the content library, closing gaps and updating outdated material
- Support post submission reviews, track lessons learned, and help improve win rates over time
- Take ownership of new tasks as priorities shift and look for ways to add value across the proposal process
What You Need
- Bachelor’s degree in business, communications, English, or a related field, or equivalent experience
- At least 2 years of proposal or RFP writing experience
- 2–5 years of experience in a professional corporate or similar environment
- Strong writing, editing, and storytelling skills with a sharp eye for clarity and structure
- Ability to write from the client’s perspective and highlight value, outcomes, and impact
- Comfort working in a fast paced, deadline heavy environment with shifting priorities
- Strong organization skills and the ability to manage multiple projects at once
- Collaborative mindset with solid cross functional communication skills
- Experience in healthcare, digital health, or health tech is preferred
Benefits
- Competitive compensation based on experience
- Full time role with access to employer sponsored benefits
- Paid time off and company holidays
- Remote work flexibility within the US
- Professional growth opportunities in a high visibility, high impact role
If you are a proposal pro who loves deadlines, strategy, and clean, convincing copy, this is one to jump on.
Bring your words, your discipline, and your “do what it takes” mindset, and grow your career while helping shape the future of digital health.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 3, 2025 | Uncategorized
Use your billing skills from home while helping modernize an old-school industry. This fully remote Billing Associate role is built for high-volume problem solvers who love cleaning up complex invoices and getting things right the first time.
About Steno
Steno is a fast-growing legal tech company reimagining the court reporting and litigation support space. Founded in 2018, they combine flexible payment options, smart technology, and white glove service to make life easier for legal professionals. The team blends backgrounds in law, tech, operations, and finance, all focused on reliability, innovation, and hospitality-level client care.
Schedule
- Full time, remote position (United States)
- Hourly, non-exempt role
- Must live in Eastern or Central time zone
- Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. EST or CST
- Fast-paced, deadline driven environment with heavy billing volume
What You’ll Do
- Manage complex billing issues, escalations, and high-volume invoice workflows
- Review and process invoices with speed and accuracy
- Investigate and resolve billing discrepancies between orders, provider rates, and billing details
- Monitor Slack channels for complex billing questions and respond with timely resolutions
- Collaborate with cross-functional teams to refine billing processes and workflows
- Provide billing insights and recommendations to improve efficiency and accuracy
- Support final invoicing for clients and ensure a smooth, customer centered billing experience
What You Need
- 2+ years of high-volume billing and invoicing experience, including handling billing disputes
- Court reporting billing experience is a plus
- Strong problem solving mindset, especially around process improvements and escalations
- Excellent written and verbal communication skills
- Comfort with both Mac and PC, and quick to learn new systems
- Experience with Google Workspace, Slack, and Zendesk is preferred
- Highly organized, adaptable, and comfortable wearing multiple hats in a changing environment
- Customer first mindset with a focus on accuracy, timeliness, and relationship building
Benefits
- Salary range: 24 to 27 dollars per hour, based on experience
- Health, vision, and dental benefits with low cost plan options
- Shared wellness and mental health benefits for you and your family
- Flexible paid time off to help maintain balance
- Equity options so you share in the company’s growth
- Access to a company provided 401(k) account
- Home office setup support and a monthly stipend for internet and phone
- Work with a motivated, tech savvy billing team that values reliability and collaboration
This role will move quickly for the right candidate, so do not sit on it.
If you are a billing pro who loves troubleshooting, streamlining messy processes, and working fully remote with a high performing team, this could be your next home.
Happy Hunting,
~Two Chicks…
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