by Terrance Ellis | Sep 10, 2025 | Uncategorized
Lead a fast-paced operations team ensuring seamless order fulfillment and fraud prevention.
About Resident
Resident is one of North America’s fastest-growing omnichannel retailers, known for brands like Nectar, DreamCloud, Awara, and Siena. Since 2017, we’ve combined performance marketing, data science, and e-commerce technology to redefine the home furnishings space. Our culture is driven by excellence, inclusivity, customer love, and forward momentum.
Schedule
- Full-time, remote role
- Must be authorized to work in the U.S.
- Standard business hours with flexibility for urgent needs
Responsibilities
- Lead, mentor, and coach Transit & Review team specialists, delivering feedback and development plans
- Manage daily operations across order fulfillment, shipping logistics, and payment loss prevention
- Monitor SLAs, KPIs, and OKRs to ensure operational goals are met
- Develop SOPs, process maps, and workflow improvements to boost efficiency
- Resolve complex order issues such as invalid addresses, fraud flags, or shipping exceptions
- Collaborate with BPO teams and internal departments to align goals and resolve concerns
- Gather and analyze data on fraud prevention and shipping trends, creating actionable reports
- Oversee quality assurance by training and reviewing team performance for accuracy and consistency
- Optimize Google Sheets workspaces, including restoring data, formulas, and validation tools
Requirements
- 1–3 years of leadership or supervisory experience
- 1–3 years of order fulfillment, logistics, or fraud prevention experience
- Proficiency in Excel and Google Sheets
- Strong organizational skills with the ability to set priorities and work independently
- Experience creating SOPs and identifying operational inefficiencies
- Comfortable in a remote, fast-paced startup environment
- BPO team management experience preferred
Benefits
- Competitive pay: $26–$28 per hour
- Remote-first workplace since 2017
- Health, dental, and vision insurance
- HSA contributions
- 401(k) with match
- Take-what-you-need PTO plus wellness benefits
- WFH and internet/cell stipend
- A free mattress plus Friends & Family discount
Make a direct impact by leading a high-performance team dedicated to efficiency, customer satisfaction, and fraud prevention.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 10, 2025 | Uncategorized
Support reimbursement operations and contract compliance from home.
About Soleo Health
Soleo Health is a national provider of complex specialty pharmacy and infusion services, administered in the home or alternate sites of care. Our mission is to simplify complex care and improve patients’ lives every day. We empower our team with a collaborative, inclusive culture grounded in passion, ownership, and doing the right thing.
Schedule
- Full-time, remote role
- Monday–Friday, 8:30 AM – 5:00 PM
- Standard business hours, 40 hours per week
- No weekends or holidays
Responsibilities
- Provide consultation, education, and training on payor contract requirements to Patient Access and Reimbursement teams
- Develop SOPs, learning aids, and billing/collection guidance for staff, including contract- or state-specific resources
- Audit medical billing for compliance with contracts, government programs, and regulations
- Confirm contract rate application on claims and investigate payment variances for contracted payor non-compliance
- Partner with payors on root cause analysis to resolve reimbursement issues
- Prepare claim-related reports for submission and assist with special projects
- Act as liaison between reimbursement/intake staff and contracted payors regarding reimbursement concerns
- Recommend improvements to billing practices to maximize margins and eliminate losses
- Collaborate with managers to assess training needs and share audit findings
Requirements
- High school diploma or equivalent required (degree in related field preferred)
- 5+ years of home infusion or specialty pharmacy billing, collections, auditing, or reimbursement analysis
- Strong knowledge of payor contracts, reimbursement methodologies, and infusion/specialty pharmacy pricing/fee schedules
- Advanced understanding of insurance plans: Managed Care, Commercial, Medicare Advantage, Self-Funded, TPAs
- Experience with billing audit practices, financial root cause analysis, and claims resolution
- Proficiency in Microsoft Office; CPR+ experience preferred
- Strong organizational skills and ability to develop documentation/manuals
Benefits
- Competitive salary: $58,000–$63,000 annually
- Affordable medical, dental, and vision insurance
- Company-paid disability and basic life insurance
- 401(k) with employer match
- Paid Time Off and 10 paid holidays
- Paid parental leave options
- HSA and FSA options, including dependent care
- Annual merit-based increases
- Referral bonus program
- Education assistance program
- Supportive company culture with growth opportunities
Join Soleo Health and help ensure contract compliance and optimized reimbursement while simplifying complex care for patients.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 10, 2025 | Uncategorized
Support patients and streamline infusion therapy authorizations from home.
About Soleo Health
Soleo Health is a national leader in specialty pharmacy and infusion services, delivered in the home or at alternate sites of care. Our mission is to simplify complex care and improve patients’ lives every day. We empower our employees with a supportive, inclusive culture built on passion, ownership, and doing the right thing.
Schedule
- Full-time, remote role (Eastern Time Zone hours required)
- Monday–Friday, 9:00 AM – 5:30 PM EST
- No weekends or holidays
Responsibilities
- Verify patient insurance eligibility, including medications, administration supplies, and infusion services
- Document coverage details for coinsurance, copay, deductibles, and authorization requirements
- Calculate patient financial responsibility based on payer contracts and self-pay pricing
- Prepare, submit, and follow up on prior authorizations, pre-determinations, and medical reviews
- Review and obtain clinical documents for payer submissions
- Communicate with patients, referral sources, and internal teams regarding status updates
- Assist patients with enrollment in manufacturer copay assistance programs and/or foundations
- Generate new patient start-of-care paperwork
- Ensure compliance with HIPAA and payer regulations
Requirements
- High school diploma or equivalent required
- At least 2 years of home infusion acute pharmacy experience required
- Experience with benefit verification and prior authorizations for acute infusions
- Knowledge of Medicare, Medicaid, and managed care reimbursement guidelines
- Ability to interpret payer contract fee schedules (NDC and HCPCS units)
- Strong multitasking and organizational skills in a fast-paced environment
- Knowledge of HIPAA regulations
- Basic Microsoft Excel and Word skills; CPR+ experience preferred
Benefits
- Competitive pay: $23–$26/hour
- Affordable medical, dental, and vision insurance
- Company-paid disability and basic life insurance
- 401(k) with employer match
- Paid Time Off and 10 paid holidays
- Paid parental leave options
- HSA and FSA options, including dependent care
- Annual merit-based increases
- Referral bonus program
- Education assistance program
- Supportive company culture with growth opportunities
Join Soleo Health and make a difference by helping patients access the care they need with compassion and precision.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 10, 2025 | Uncategorized
Support patients and simplify complex care from the comfort of your home.
About Soleo Health
Soleo Health is an innovative national provider of specialty pharmacy and infusion services, delivered in the home or at alternate sites of care. Our mission is to improve patients’ lives every day while supporting our employees with a culture built on passion, ownership, creativity, and doing the right thing.
Schedule
- Full-time, remote role (Pacific Time Zone preferred)
- Monday–Friday, 8:30 AM – 5:00 PM
- No weekends or holidays
Responsibilities
- Review billing statements and identify patient balances after third-party payments
- Generate and distribute patient collection reports to field teams
- Communicate with patients about overdue balances, billing concerns, or payment arrangements
- Monitor Soleo’s collection agency portal and provide required information
- Process adjustments to patient balances when necessary
- Review Soleo Assistance Applications for final approval or denial
- Create and submit manufacturer co-pay claims, managing related accounts receivable
- Maintain positive relationships with manufacturer co-pay programs
- Create patient invoices for missing pumps and manage through collections
- Research and process patient refunds, correspondence, and return mail
- Document all activities clearly in the company software system
- Escalate trends or issues to management when needed
- Ensure compliance with all federal, state, local, and contractual requirements
- Provide exceptional customer service to patients, providers, and internal teams
Requirements
- Knowledge of home infusion therapy billing practices required
- At least 1 year of medical billing and collections experience
- High school diploma or GED required
- Knowledge of HCPC coding and medical terminology
- CPR+ system experience preferred
- Strong math, writing, and communication skills
- Experience with Excel and Outlook
- Customer service experience with both internal and external stakeholders
Benefits
- Competitive pay: $19–$23/hour
- Affordable medical, dental, and vision insurance
- Company-paid disability and basic life insurance
- 401(k) with employer match
- Paid Time Off and 10 paid holidays
- Paid parental leave options
- HSA and FSA options, including dependent care
- Annual merit-based increases
- Referral bonus program
- Education assistance program
- Supportive and inclusive culture
Join Soleo Health and experience the difference of a patient-centered, mission-driven company that values its employees.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 10, 2025 | Uncategorized
Support patients and providers while simplifying complex care from the comfort of your home.
About Soleo Health
Soleo Health is a national leader in specialty pharmacy and infusion services, providing high-quality care in the home or alternate sites. Our mission is to simplify complex care and improve patients’ lives every day. We foster a culture built on passion, creativity, ownership, and doing the right thing—while having fun along the way.
Schedule
- Full-time, remote role (Pacific Time Zone preferred)
- Monday–Friday, 8:30 AM – 5:00 PM
- No weekends or holidays
Responsibilities
- Manage collections for medical accounts receivable across multiple site locations
- Research and resolve balances, correspondence, and outstanding claims
- Identify billing errors, short payments, and cash application issues, escalating when needed
- Conduct routine collection calls and submit secondary claims
- Write detailed appeals with supporting documentation, tracking deadlines carefully
- Research refund requests from payers and status appropriately
- Document all notes in the company system with accuracy and clarity
- Provide exceptional customer service to internal and external stakeholders
- Collaborate with management to identify trends, risks, and payor project opportunities
- Answer patient calls regarding balance questions and use portals/electronic tools
Requirements
- Previous home infusion and specialty pharmacy experience required
- 1–3+ years of strong collections experience
- High school diploma or equivalent (Associate degree in Finance, Accounting, or related field preferred)
- Knowledge of HCPC coding and medical terminology
- CPR+ systems experience preferred
- Strong math, communication, and organizational skills
- Proficiency in Word, Excel, Outlook
- Ability to prioritize, problem-solve, and manage multiple tasks effectively
Benefits
- Competitive pay: $19–$23/hour
- Affordable medical, dental, and vision insurance
- Company-paid disability and basic life insurance
- 401(k) with employer match
- Flexible schedules
- Paid Time Off and 10 paid holidays
- HSA and FSA options, including dependent care
- Annual merit-based increases
- Referral bonus program
- Education assistance program
Join Soleo Health and experience the difference of a supportive, mission-driven team that values patient impact and employee growth.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Sep 10, 2025 | Uncategorized
Help practices streamline patient access to specialty therapies with technology that makes a real impact.
About CareMetx
CareMetx delivers industry-leading patient access solutions for pharmaceutical companies and healthcare providers. From enrollment to outcomes, we provide scalable, efficient digital hub services—simplifying workflows for prior authorizations, consent, and patient onboarding. Our mission is to help patients start and stay on therapy faster, enhancing treatment outcomes while reducing complexity for practices.
Schedule
- Full-time, remote position
- Flexible hours; some travel may be required
- Must maintain regular attendance and be prepared for work as scheduled
Responsibilities
- Manage onboarding for new clients, ensuring a smooth transition to our prior authorization platform
- Conduct needs assessments and tailor onboarding processes to client requirements
- Provide training to medical practice staff on prior authorization software
- Guide clients through setup, configuration, and troubleshooting
- Collaborate with internal teams to resolve concerns quickly and accurately
- Ensure system integrations and data setup are completed on time
- Build strong client relationships as the primary contact during onboarding
- Track client adoption, gather feedback, and share insights to improve solutions
- Maintain detailed onboarding documentation and client-specific materials
- Report progress, satisfaction, and issues to leadership
Requirements
- Bachelor’s degree in Healthcare Administration, IT, Business, or related field preferred
- 3+ years of experience in client onboarding, implementation, or customer success (healthcare/software a plus)
- Familiarity with prior authorization processes and medical practice administration highly desirable
- Proficient with Microsoft Office Suite and CRM software
- Excellent communication and interpersonal skills
- Strong organizational and project management abilities
- Technical proficiency with software implementation and troubleshooting
- Ability to simplify and explain complex concepts clearly
Benefits
- Competitive compensation
- Comprehensive training and onboarding support
- Growth opportunities within a mission-driven company
- Collaborative culture that values innovation and doing right by employees
Join CareMetx and help connect patients, providers, and pharmaceutical partners in ways that improve care outcomes and access.
Happy Hunting,
~Two Chicks…
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