by Terrance Ellis | Dec 19, 2025 | Uncategorized
This is high-visibility leadership where every reply is both customer support and brand reputation management. You’ll build Coinbase’s global social support engine across Reddit, X, LinkedIn, and beyond, and you’ll own crisis playbooks when the internet catches fire.
About Coinbase
Coinbase’s mission is to increase economic freedom in the world by building the onchain platform and the future global financial system. The Customer Experience org is focused on trusted, value-added support in crypto, with social support as a core brand and trust pillar.
Schedule
• Remote-first (not remote-only)
• In-person participation required multiple times per year for team and company offsites
• High-stakes role with real-time event coverage and crisis response expectations
• Executive-facing cadence (regular updates and insights to senior leadership)
What You’ll Do
⦁ Own the global social support strategy, including roadmap, playbooks, voice, and tone across all social channels
⦁ Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent platforms
⦁ Define crisis management workflows and lead responses for incidents like breaches, scams, and trust recovery moments
⦁ Elevate real-time social listening, triage, and resolution for account access, verification, fraud attempts, and service issues
⦁ Partner cross-functionally with Fraud, Product, Trust & Safety, Engineering, and Comms to resolve root causes and prevent repeat issues
⦁ Oversee escalation workflows, including smart handoffs from AI to human experts to reduce loops and increase empathy
⦁ Develop social channel policies, SLA frameworks, and dashboards to measure performance and drive accountability
⦁ Serve as a credible, calming public voice that reinforces trust through clear, aligned messaging
⦁ Present strategic recommendations and data-driven insights to the executive level on a regular basis
What You Need
⦁ 8+ years leading social programs (ideally in high-growth tech, fintech, or crypto)
⦁ Proven ability to run high-volume, high-visibility social support operations
⦁ Strong experience presenting to C-suite executives and influencing senior stakeholders
⦁ Demonstrated partnership with Comms/PR/Brand teams on shared messaging, especially in crisis situations
⦁ Deep understanding of AI + human support workflows and escalation design
⦁ Comfort being “on point” during real-time, high-stakes incidents and shaping the narrative under pressure
⦁ Data-driven operating style with strong executive-level storytelling using metrics
⦁ Solid understanding of crypto industry challenges and alignment with Coinbase’s mission
⦁ Strong organization and project management skills in a fast-moving environment
Benefits
⦁ Base salary range: $192,610–$226,600 (location dependent)
⦁ Bonus eligibility and equity eligibility
⦁ Medical, dental, vision, and 401(k)
⦁ Wellness stipend and mobile/internet reimbursement
⦁ Additional stipends (connections/volunteer time off) and generous time-off policies
⦁ Option to be paid in digital currency
This role is a pressure cooker. If you’re not built for public scrutiny, fast pivots, and executive-level accountability, it will chew you up. But if you are, it’s one of those rare seats where you can shape trust at scale.
If you want the kind of job where your decisions ripple across millions of users, move on it now.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 19, 2025 | Uncategorized
Lead the team that keeps payment system changes clean, controlled, and disruption-free. If you’re built for operational ownership, risk prevention, and coaching teams to execute with precision, this role puts you in the driver’s seat.
About One Inc
One Inc provides insurers with a digital payments platform designed to deliver a seamless premiums and claims payments experience. Their tools reduce friction for customers while helping insurance partners manage payments more efficiently and securely. As a fast-growing payments platform in the insurance space, One Inc runs high-volume workflows where accuracy and controls matter.
Schedule
• Full-time, remote (United States)
• Salary range: $80,000–$100,000 (based on experience, location, and job-related factors)
• Department: Payment Operations
• Reports to: Director of Payment Operations
• After-hours support as needed
• Manage ongoing audits (2–4 per week) tied to change management requests
What You’ll Do
⦁ Lead a team responsible for end-to-end change control within the payment system environment
⦁ Build and execute onboarding project plans, including timelines, milestones, and cross-team alignment
⦁ Own merchant change requests, including account modifications and processing updates, ensuring accuracy and compliance
⦁ Maintain strong internal controls and checkpoints to prevent errors and reduce operational and compliance risk
⦁ Ensure queues are cleared within SLA requirements, including coverage, response time, accuracy, and satisfaction standards
⦁ Serve as escalation point for onboarding and change management, providing guidance, training, and support to individual contributors
⦁ Conduct training for onboarding and change management functions as business needs evolve
⦁ Troubleshoot client processing configurations and resolve merchant setup or configuration issues
⦁ Analyze change management activity to identify trends, root causes, and process improvement opportunities
⦁ Maintain audit-ready documentation and ensure adherence to regulatory and internal policy requirements
⦁ Monitor issue logs to detect inefficiencies early and prevent repeat problems
⦁ Develop and maintain reports on payment-related issues and onboarding/change management performance
⦁ Partner with the Director of Payment Operations to remove blockers and keep execution moving
⦁ Conduct weekly 1:1s with team members to coach performance, improve accuracy, and drive efficiency
What You Need
⦁ 3–5 years of payment processing experience (or closely related field)
⦁ 3–5 years of people management experience
⦁ Strong operational mindset with high attention to detail and accuracy
⦁ Proven ability to identify risk, build documentation, and enforce internal controls
⦁ Proficiency in Microsoft Office (required)
⦁ Proficiency in Jira and Salesforce (required)
⦁ Strong client-facing communication skills and ability to adapt in a changing environment
⦁ Strong organizational skills, multitasking ability, and time-management habits
⦁ Ability to think long-term strategically while managing high-volume daily execution
⦁ Bachelor’s degree in Business, Project Management, or equivalent experience in fintech or a relevant field
⦁ Experience as a Payment Facilitator or similar role (insurance and/or payments experience preferred)
⦁ 3+ years in merchant onboarding and/or payment processing in the payments industry (preferred)
Benefits
⦁ Salary range: $80,000–$100,000
⦁ Fully remote work environment
⦁ Medical, dental, and vision insurance (per company offerings)
⦁ Life insurance and stock options (per company offerings)
⦁ Work-life balance focus and a promote-from-within culture
⦁ High-impact leadership role in a growing payments platform handling large-scale volume
This is not a “keep the lights on” manager role. It’s precision leadership. If you can protect the system, tighten the process, and coach a team to execute under pressure, apply now.
Bring the controls, the coaching, and the calm execution, and help One Inc run payments with zero drama.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 19, 2025 | Uncategorized
If you’re sharp with patterns and calm under pressure, this role puts you on the front line of stopping payment fraud before it spreads. You’ll monitor transactions, investigate exceptions, and work with partners to remediate risk while advising clients with confidence.
About One Inc
One Inc provides insurers with a digital payments platform designed to deliver choice, control, convenience, and continuity. Their platform combines digital communications with electronic payment processing and disbursement to create a smoother premiums and claims payments experience. One Inc manages billions of dollars annually across the insurance payments ecosystem.
Schedule
• Full-time, hourly (Non-Exempt)
• Fully remote (United States)
• Rate: $30/hour
• Rotating on-call schedule to monitor activity outside regular business hours
• Department: Payment Operations
• Reports to: Fraud Supervisor
What You’ll Do
⦁ Investigate daily exception cases quickly and prioritize work based on risk level
⦁ Monitor transaction activity and identify suspicious patterns or high-risk behavior
⦁ Use professional judgment to distinguish fraud signals from normal business activity
⦁ Escalate unusual activity that could pose risk to the company or clients
⦁ Collaborate with partner institutions on fraud remediation, controls, and funds recovery
⦁ Communicate directly with clients and serve as a subject matter expert on payment risk
⦁ Build strong working relationships with customers, banking partners, and vendors supporting Risk and Compliance functions
⦁ Develop and maintain reporting to capture fraud events and support best practices
⦁ Support compliance and risk management projects to ensure adherence to rules, regulations, and industry standards
⦁ Stay current on fraud trends and emerging risk tactics in the industry
⦁ Support additional projects and duties as assigned
What You Need
⦁ Proficiency in Microsoft Office (required)
⦁ Intermediate Excel skills (highly desired)
⦁ Strong investigative instincts, attention to detail, and analytical thinking
⦁ Ability to multitask, prioritize, and manage time effectively
⦁ Strong listening, verbal, and written communication skills with client-facing professionalism
⦁ Ability to work independently and reference documented online resources confidently
⦁ Bachelor’s degree in Business, Finance, or related field, or 3+ years in Payments, AML, or Risk Management
⦁ Experience in banking, insurance, payments risk, or compliance (preferred)
Benefits
⦁ $30/hour pay rate
⦁ Fully remote work environment
⦁ Opportunity to build career depth in fraud prevention, payment risk, and compliance operations
⦁ Work with partner institutions on real-time remediation and funds recovery
⦁ Stable, process-driven environment in a high-impact risk function
This one rewards people who notice what others miss. If you’ve got the investigative mindset and you can hold steady when things get noisy, apply now.
Help protect clients and customers by keeping fraud out of the system, period.
Happy Hunting,
~Two Chicks…
APPLY HEREIf you’re sharp with patterns and calm under pressure, this role puts you on the front line of stopping payment fraud before it spreads. You’ll monitor transactions, investigate exceptions, and work with partners to remediate risk while advising clients with confidence.
About One Inc
One Inc provides insurers with a digital payments platform designed to deliver choice, control, convenience, and continuity. Their platform combines digital communications with electronic payment processing and disbursement to create a smoother premiums and claims payments experience. One Inc manages billions of dollars annually across the insurance payments ecosystem.
Schedule
• Full-time, hourly (Non-Exempt)
• Fully remote (United States)
• Rate: $30/hour
• Rotating on-call schedule to monitor activity outside regular business hours
• Department: Payment Operations
• Reports to: Fraud Supervisor
What You’ll Do
⦁ Investigate daily exception cases quickly and prioritize work based on risk level
⦁ Monitor transaction activity and identify suspicious patterns or high-risk behavior
⦁ Use professional judgment to distinguish fraud signals from normal business activity
⦁ Escalate unusual activity that could pose risk to the company or clients
⦁ Collaborate with partner institutions on fraud remediation, controls, and funds recovery
⦁ Communicate directly with clients and serve as a subject matter expert on payment risk
⦁ Build strong working relationships with customers, banking partners, and vendors supporting Risk and Compliance functions
⦁ Develop and maintain reporting to capture fraud events and support best practices
⦁ Support compliance and risk management projects to ensure adherence to rules, regulations, and industry standards
⦁ Stay current on fraud trends and emerging risk tactics in the industry
⦁ Support additional projects and duties as assigned
What You Need
⦁ Proficiency in Microsoft Office (required)
⦁ Intermediate Excel skills (highly desired)
⦁ Strong investigative instincts, attention to detail, and analytical thinking
⦁ Ability to multitask, prioritize, and manage time effectively
⦁ Strong listening, verbal, and written communication skills with client-facing professionalism
⦁ Ability to work independently and reference documented online resources confidently
⦁ Bachelor’s degree in Business, Finance, or related field, or 3+ years in Payments, AML, or Risk Management
⦁ Experience in banking, insurance, payments risk, or compliance (preferred)
Benefits
⦁ $30/hour pay rate
⦁ Fully remote work environment
⦁ Opportunity to build career depth in fraud prevention, payment risk, and compliance operations
⦁ Work with partner institutions on real-time remediation and funds recovery
⦁ Stable, process-driven environment in a high-impact risk function
This one rewards people who notice what others miss. If you’ve got the investigative mindset and you can hold steady when things get noisy, apply now.
Help protect clients and customers by keeping fraud out of the system, period.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 19, 2025 | Uncategorized
If you can turn messy technical input into clean, client-ready documentation, this is a strong remote lane. You’ll own doc intake and updates, work closely with engineers and product teams, and help keep API and integration docs sharp, accurate, and easy to follow.
About One Inc
One Inc provides insurers with a digital payments platform built to deliver choice, control, convenience, and continuity. Their technology supports premium and claims payments through multi-channel communication, electronic processing, and disbursement. The Technical Documentation Team helps clients and developers succeed by keeping external documentation clear, current, and consistent.
Schedule
• Full-time, fully remote (United States)
• Role sits on the Technical Documentation Team
• Work is queue-based with time-sensitive update requests and quality standards
What You’ll Do
⦁ Manage an inbound queue of documentation update requests, ensuring efficient assignment and timely completion
⦁ Research, write, edit, and enhance client-facing documentation for the Developer Hub and other documentation projects
⦁ Partner with software engineers, developers, solution architects, and product teams to gather technical details and confirm accuracy
⦁ Translate complex technical concepts into clear, accessible documentation for advanced engineering clients
⦁ Produce polished deliverables including API references, user guides, release notes, installation guides, tutorials, and best-practice materials
⦁ Continuously update and refine existing documentation to reflect new features, enhancements, and evolving standards
⦁ Maintain One Inc’s Technical Writers’ Style Guide and documentation best practices
What You Need
⦁ 1–2+ years of technical writing experience with a track record delivering complete documentation for complex products
⦁ Experience writing documentation for software products
⦁ Exposure to API documentation and integration content
⦁ Strong written and verbal communication skills, including comfort working with technical teams and stakeholders
⦁ Strong collaboration and influencing skills across cross-functional groups
⦁ Familiarity with Jira and SAFe (Scaled Agile Framework)
⦁ Experience using ReadMe or similar documentation tools
Benefits
⦁ Fully remote work environment
⦁ High-collaboration role with engineers and product teams
⦁ Opportunity to build technical documentation depth in APIs, integrations, and developer-focused content
⦁ A process-driven team environment focused on quality, consistency, and continuous improvement
This is a great fit if you’re early in your technical writing career but already serious about quality and clarity. Apply while it’s fresh.
Bring the structure, the writing chops, and the curiosity, and help One Inc ship documentation that developers actually trust.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 19, 2025 | Uncategorized
If you’re the kind of person who can keep 30 moving parts organized without dropping a single document, this role will feel like home. You’ll run merchant onboarding from paperwork to setup, clearing blockers fast and keeping clients and partners confident the whole way.
About One Inc
One Inc provides insurers with a digital payments platform built to deliver choice, control, convenience, and continuity. Their platform combines digital communications with electronic payment processing and disbursement to create a smoother premiums and claims payments experience. They manage billions of dollars annually and are growing fast in the insurance payments space.
Schedule
• Full-time, hourly (Non-Exempt)
• Fully remote (United States)
• Pay range: $26–$30/hour (based on experience, location, and job-related factors)
• Department: Payment Operations
• Reports to: Director, Payment Operations
What You’ll Do
⦁ Coordinate document collection to support underwriting, onboarding, and merchant setup
⦁ Build trust-based relationships with customers, banking partners, and vendors tied to Payment Operations
⦁ Develop and maintain reports on payment issues, project statuses, and implementation timelines
⦁ Monitor project progress, communicate updates, and handle issues as they come up
⦁ Partner with project managers to guide onboarding and remove blockers
⦁ Collect underwriting documentation from clients and support due diligence reviews for accuracy and completeness
⦁ Research and resolve merchant inquiries independently with strong follow-through
⦁ Perform merchant setup and configuration accurately, ensuring correct settings per merchant
⦁ Update merchant files daily to maintain clean documentation and activity records
⦁ Process onboarding applications quickly and coordinate resolution with underwriting and external partners
⦁ Understand and support the merchant application and underwriting process for credit card and ACH processors
⦁ Lead resolution of merchant setup or configuration issues, proactively preventing recurring problems
⦁ Support other operational duties as assigned
What You Need
⦁ Proficiency in Microsoft applications (required)
⦁ Expert-level Excel skills (highly desired)
⦁ Strong attention to detail, investigative ability, and analytical skills
⦁ Solid organization, multitasking, and time-management skills
⦁ Strong client-facing communication skills (verbal and written)
⦁ Experience working within a project management framework
⦁ Ability to prioritize across high volumes of projects while keeping long-term strategy in mind
⦁ Familiarity with JIRA and Salesforce (preferred)
⦁ Bachelor’s degree in Business, Project Management, or related field, or equivalent experience
⦁ Experience as an Onboarding Specialist or similar role (insurance and/or merchant services experience preferred)
⦁ Payments industry experience is a plus (not required)
Benefits
⦁ Remote flexibility with a growing payments platform in the insurance industry
⦁ Competitive hourly range: $26–$30/hour
⦁ High-visibility role supporting client success through clean onboarding and operational excellence
⦁ Opportunity to grow in payment operations, underwriting workflows, and merchant services
This is a detail-heavy role with real impact. If you’re organized, proactive, and can keep onboarding moving even when people stall, apply now.
Bring the structure, the follow-through, and the calm problem-solving energy, and help One Inc make payments frictionless.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 19, 2025 | Uncategorized
If you’re the kind of billing pro who can untangle claims fast and keep revenue moving without losing the human touch, this one’s for you. You’ll support telehealth billing for women 40+ and help patients understand coverage, costs, and next steps with clarity.
About Midi Health
Midi Health is a virtual healthcare company focused on women 40+ navigating perimenopause, menopause, and midlife health needs. Their mission is compassionate, high-quality care with a modern, digital-first experience. As the company grows, strong revenue cycle operations help keep care accessible and sustainable.
Schedule
• Fully remote (must be authorized to work in the U.S. without sponsorship)
• Monday–Friday
• Shift options: 11:00 AM–7:00 PM EST or 8:00 AM–4:30 PM PST
What You’ll Do
⦁ Use Athena (or a similar platform) to troubleshoot telehealth claims and ensure compliance with coding guidelines, payer rules, and regulatory standards
⦁ Verify insurance coverage, eligibility, and benefits prior to patient appointments, partnering with clinicians as needed
⦁ Help patients understand financial responsibility, billing statements, and payment options
⦁ Manage and collect patient accounts receivable (AR), including follow-up on balances, denials, and outstanding claims
⦁ Participate in audits and billing reviews to catch discrepancies, identify trends, and improve revenue cycle performance
⦁ Collaborate with payers and third-party billing vendors to resolve billing or coding disputes and optimize reimbursement
⦁ Track billing KPIs and internal metrics tied to revenue cycle performance and service quality
⦁ Contribute to cross-functional projects that improve patient experience, streamline RCM workflows, and enhance billing systems
What You Need
⦁ 2–3 years of medical billing and coding experience
⦁ 2–3 years of patient accounts receivable (AR) collections experience
⦁ Experience with Athena or a comparable billing platform, including statements, payment plans, and balance negotiation
⦁ Working knowledge of CPT, ICD-10, and HCPCS coding guidelines and billing processes
⦁ Familiarity with Zendesk or similar customer support platforms
⦁ Telehealth billing experience (strongly preferred)
⦁ Strong attention to detail, comfort troubleshooting, and a problem-solver mindset
Benefits
⦁ Hourly rate: $23–$25/hour (depending on experience)
⦁ Fully remote work-from-home setting
⦁ Opportunity to support a mission-driven healthcare company focused on women’s midlife care
⦁ Exposure to cross-functional work improving RCM workflows and patient experience
This is a high-need, high-impact role. If you’ve got the Athena chops and you’re ready to move, apply while it’s open.
Help Midi deliver care that’s compassionate on the clinical side and clean on the billing side, too.
Happy Hunting,
~Two Chicks…
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