by Terrance Ellis | Dec 21, 2025 | Uncategorized
If you’ve run high-volume social support in a high-stakes environment and you can keep your head while the internet is on fire, Coinbase wants you leading the charge. This role owns global social care strategy across channels like X, Reddit, and LinkedIn, blending customer support, crisis response, and brand trust into one tight, accountable operation.
About Coinbase
Coinbase’s mission is to increase economic freedom in the world by building the onchain platform and helping shape the future global financial system. Their culture is intense, mission-driven, and built for people who want hard problems, high standards, and real accountability. While many roles are remote-first, Coinbase is not remote-only and expects in-person participation at offsites throughout the year.
Schedule
- Full-time, remote-first (not remote-only)
- In-person attendance expected for multiple team and company offsites annually
- Base salary range: $192,610–$226,600 (bonus + equity + benefits also included)
- Application limit: max 4 applications in any 30-day period
What You’ll Do
- Own Coinbase’s global social support strategy, including roadmaps, playbooks, and voice/tone standards across social channels
- Build and lead a high-performance social care program across Reddit, X, LinkedIn, and emerging platforms where crypto conversations happen
- Define crisis management playbooks and run high-stakes incident responses, including scam advisories, breach communications, and trust rebuilding
- Elevate real-time social listening, triage, and resolution for account access, verification issues, fraud attempts, and service disruptions
- Partner cross-functionally with Fraud, Product, Trust & Safety, and Engineering to address root causes and drive prevention
- Oversee escalation workflows, including AI-to-human handoffs, to prevent chatbot loops and ensure empathetic, effective resolutions
- Build support policies, SLAs, and dashboards with operations to track performance and enforce accountability
- Represent customer trust publicly with clear, calm, credible messaging aligned to Coinbase values
- Present strategic recommendations and data-driven insights to executive leadership, including COO and CEO
What You Need
- 8+ years leading social programs, ideally in high-growth tech, fintech, or crypto
- Proven experience managing high-volume social support with strong public visibility
- Strong executive presence with experience presenting to and influencing C-suite stakeholders
- Experience partnering with Comms/PR/Brand on messaging, especially during crises
- Deep understanding of AI + human support workflows and escalation design
- Comfort being “on point” during real-time, high-pressure events
- Strong data fluency, dashboard thinking, and ability to translate insights into action
- Strong organizational and project management skills in fast-moving environments
- Genuine alignment with crypto’s core challenges and Coinbase’s economic freedom mission
Benefits
- Medical, dental, vision
- 401(k)
- Bonus + equity eligibility
- Wellness stipend
- Mobile/internet reimbursement
- Volunteer time off
- Generous time off/leave policies
- Option to be paid in digital currency (where available)
If you want my straight take: this is a monster leadership role. It’s not “post content and respond to DMs.” It’s crisis leadership, executive influence, and operational rigor, in public, every day.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 21, 2025 | Uncategorized
If you’re the person who can look at a messy operational workflow and immediately see how to make it faster, cleaner, and safer, One Inc needs you. This role sits at the center of launching new payment products, building the operating playbook around them, and making sure everything runs smooth, compliant, and scalable post-launch.
About One Inc
One Inc provides insurance companies with a digital payments platform that streamlines inbound and outbound payments while reducing risk and processing costs. They operate at scale, managing more than $2.5B in payments annually, and build solutions designed for convenience, continuity, and secure digital payment experiences.
Schedule
- Full-time, remote (United States)
- Pay range: $79,000–$89,000 (final offer based on experience, skills, location, and other factors)
What You’ll Do
- Support operationalization of new payment products from concept through launch, ensuring smooth integration into One Inc’s platform
- Coordinate with cross-functional teams to define and implement workflows, procedures, controls, and launch readiness plans
- Create and maintain documentation for payment operations, including SOPs, process flows, and operational controls
- Design and implement operational controls to ensure compliance, reduce risk, and strengthen reliability and security
- Partner with Product, Technology, and business teams to drive launches while keeping compliance and risk management front and center
- Continuously optimize payment operations workflows to reduce redundancy, improve efficiency, and support scale as new products roll out
- Identify opportunities for process automation and operational improvement
- Build training materials and deliver training sessions so internal teams can support new products effectively
- Monitor post-go-live performance against KPIs and SLAs, troubleshoot issues, and adjust workflows as needed
- Track and report operational performance, delivering insights and recommendations for continuous improvement
What You Need
- Bachelor’s degree in business or a related field
- 5+ years of experience in the payments industry
- Strong knowledge of digital payments, fintech, or SaaS operating models (banking, financial services, or insurance tech preferred)
- Working knowledge of payment flows: ACH, credit/debit card, real-time payments, etc.
- Experience in regulated environments, with familiarity around PCI-DSS, NACHA, and AML/KYC requirements preferred
- Hands-on experience with workflow tools like Jira, Asana, or Monday.com
- Strong process mapping, documentation, and SOP development skills
- Comfort owning operational controls and partnering across teams/vendors to execute clean rollouts
- Clear communicator with strong stakeholder management and problem-solving skills
Benefits
- Competitive salary range
- Remote work environment
- Exposure to high-impact product launches in digital payments
- One Inc may also offer medical, dental, vision, life insurance, stock options, and more depending on role eligibility and company policy
If you like owning the “how it actually works” layer between product vision and real-world operations, this is a strong fit.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 21, 2025 | Uncategorized
If you love turning messy payment data into clean pricing decisions, this one’s for you. One Inc is hiring a PayOps Pricing Specialist to analyze margins, price deals smarter, and help the business protect profitability across clients, products, and vendors.
About One Inc
One Inc provides insurers with a digital payments platform designed to streamline inbound and outbound insurance payments. Their platform supports electronic payment processing and disbursement at scale, helping customers reduce risk, control costs, and deliver a smoother payment experience.
Schedule
- Full-time, salary, remote (United States)
- Pay range: $70,000–$80,000 (final offers based on skills, experience, and location)
- FLSA: Exempt
What You’ll Do
- Complete statement analysis and ROI worksheets to price new prospects, recommending pricing that maximizes profitability
- Produce ROI analyses and recommendations to reprice existing accounts
- Audit client profitability by measuring hard and soft costs against revenue
- Provide pricing adjustment suggestions to improve margins and deepen profitability insights by client and product
- Review monthly invoices from sponsor banks, processors, and vendors impacting profitability (Giact, Plivo, Primadata, EASY OFAC), ensuring billing aligns with contract terms and usage
- Prepare monthly metrics for senior leadership on portfolio profitability trends and actions being taken to improve performance
- Maintain monthly tracking of cost savings and revenue initiatives led by Payment Ops and Finance
- Support special projects and other pricing-related analysis tied to company initiatives
What You Need
- Proficiency in Microsoft Office (Excel is essential, expert level strongly preferred)
- Strong ability to prioritize and multitask in a deadline-driven, high-pressure environment
- Understanding of payments and banking concepts (credit cards, ACH, chargebacks, returns, etc.)
- Excellent attention to detail, analytical horsepower, and investigative instincts
- Strong time-management and communication skills (written and verbal)
- Ability to work independently while staying team-oriented
- Comfort operating in a changing environment with urgent priorities
- Familiarity with Zoom, GoTo Meeting, and video conferencing tools
Benefits
- Competitive salary range
- Remote work
- Growth opportunity within a high-scale payments platform
- Additional benefits may include medical, dental, vision, life insurance, stock options, and more depending on eligibility and company policy
If you’re the type who can spot a margin leak from two tabs over in Excel, this is your lane.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 21, 2025 | Uncategorized
If you’re sharp-eyed, calm under pressure, and you love following the clues in the data, this role is built for you. One Inc is hiring a Payment Risk Specialist I to prevent, detect, and remediate fraudulent payments while partnering with clients and financial institutions to protect funds and reduce risk.
About One Inc
One Inc provides insurers with a digital payments platform that supports inbound and outbound insurance payments, combining multi-channel communications with electronic payment processing and disbursement. As one of the fastest-growing digital payments platforms in insurance, One Inc manages billions of dollars per year in premiums and claims payments.
Schedule
- Full-time, hourly, remote (United States)
- Rotating on-call schedule to monitor activity outside regular business hours
- Pay: $30 per hour
What You’ll Do
- Investigate daily exception cases and prioritize work based on risk level
- Monitor transaction activity and identify high-risk patterns and suspicious behavior
- Use professional discretion to distinguish fraud from legitimate business activity
- Escalate unusual activity that could pose risk to the company and clients
- Partner with customers, banking partners, and vendors connected to Payment Operations Risk and Compliance
- Build, maintain, and update reports that track fraud events and support best practices
- Support compliance and risk management projects to help ensure adherence to applicable rules, regulations, and best practices
- Stay current on fraud trends and emerging industry risks
- Assist with additional projects and duties as assigned
What You Need
- Bachelor’s degree in Business, Finance, or related field, or 3+ years in Payments, Anti-Money Laundering, or Risk Management
- Experience in banking, insurance, risk management, or payments compliance is preferred
- Proficiency in Microsoft Office (Excel skills are important and intermediate is preferred)
- Strong attention to detail with investigative and analytical strength
- Solid organization and time management, including multitasking
- Excellent listening, verbal, and written communication skills
- Client-facing professionalism and comfort communicating directly with clients
- Ability to work independently and use documented resources to solve problems
Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) plan
- Work/life balance focus
- Promote-from-within culture
If you’re the type who spots what others miss and can turn “something feels off” into a clear, documented, fixable risk, this is a strong fit.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 21, 2025 | Uncategorized
This role is for a hands-on leader who can keep enrollment moving fast and clean. You’ll supervise a team that onboards and maintains lienholder data inside a payment network, making sure claims payment workflows stay accurate, compliant, and friction-free.
About One Inc
One Inc helps insurers deliver choice, control, convenience, and continuity through digital insurance payments. Their Digital Payments Platform combines multi-channel communications with electronic payment processing and disbursement to streamline premium and claims payments at scale.
Schedule
⦁ Full-time, remote (U.S.)
⦁ Lead day-to-day team performance, queue health, and KPI delivery
⦁ Coordinate with internal teams and external lienholders/partners as needed
⦁ Fast-paced environment with escalations and continuous improvement work
What You’ll Do
⦁ Supervise and mentor a team of lienholder enrollment specialists, including coaching, development, and performance management
⦁ Ensure timely and accurate onboarding and maintenance of lienholders, including verification of contact details, banking info, and compliance documentation
⦁ Oversee outbound call campaigns and digital outreach to lienholders for enrollment and data validation
⦁ Develop, maintain, and improve SOPs focused on lienholder enrollment and data integrity
⦁ Partner with Product and Engineering to optimize tools and workflows for lienholder data management
⦁ Serve as the subject matter expert for lienholder enrollment, compliance requirements, payment workflows, and escalations
⦁ Audit team work for quality and compliance, implement corrective actions, and drive continuous improvement
⦁ Collaborate cross-functionally with Sales, Product, and Customer Success to align enrollment processes with business objectives
What You Need
⦁ Bachelor’s degree in Business, Finance, or related field (or equivalent experience)
⦁ 2+ years of experience in lienholder management, vendor enrollment, or financial operations
⦁ 2+ years in a supervisory or team lead role
⦁ Strong knowledge of ACH/check payment processes and lienholder compliance requirements
⦁ Strong leadership, communication, and problem-solving skills
⦁ Proficiency in CRM and vendor management systems (Salesforce preferred)
Benefits
⦁ Competitive salary and benefits package (medical, dental, vision)
⦁ 401(k) plan
⦁ Work/life balance focus in a remote environment
⦁ Opportunity for growth with a company that promotes from within when possible
If you’re the kind of supervisor who can coach a team, protect data quality, and still keep the pipeline moving when things get noisy, this one’s worth a look.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Dec 21, 2025 | Uncategorized
If you’re the kind of person who can keep onboarding moving when documents are missing, timelines are shifting, and multiple partners need answers yesterday, this role matters. You’ll be the steady hand coordinating underwriting docs and merchant setup so clients get live smoothly and the Payments team stays ahead of issues.
About One Inc
One Inc powers digital insurance payments that give customers more choice, control, convenience, and continuity. Their Digital Payments Platform combines multi-channel communications with electronic payment processing and disbursement to create a smoother premium and claims payments experience. They manage billions of dollars annually across the insurance payments ecosystem.
Schedule
⦁ Full-time, hourly, remote (U.S.)
⦁ Pay range: $26–$30 per hour (based on experience, location, and qualifications)
⦁ Work closely with Payment Operations, customers, banking partners, underwriting, and project managers
⦁ High-volume coordination and reporting with shifting priorities
What You’ll Do
⦁ Coordinate the collection of underwriting documentation to support onboarding, underwriting, and merchant setup
⦁ Build strong relationships with customers, banking partners, and vendors connected to Payment Operations
⦁ Develop, maintain, and update reports to support payment issues, project status, and implementation timelines
⦁ Monitor project progress, communicate updates, and handle issues that arise to keep onboarding on track
⦁ Partner with project managers to guide merchant onboarding and remove blockers
⦁ Assist with due diligence reviews of applications to ensure accuracy and completeness
⦁ Research and resolve merchant inquiries independently with professionalism and speed
⦁ Perform merchant setup accurately, ensuring correct configuration and settings for each merchant
⦁ Maintain daily updates to merchant files to document activity and ensure clean records
⦁ Process onboarding applications in a timely manner and coordinate issue resolution with underwriting and partners
⦁ Lead resolution of merchant setup or configuration issues and proactively prevent repeat problems
What You Need
⦁ Proficiency with Microsoft applications, with advanced Excel skills strongly preferred
⦁ Experience with a project management framework and comfort coordinating many moving parts
⦁ Strong attention to detail with investigative and analytical ability
⦁ Solid organizational skills with the ability to multitask, prioritize, and manage high project volume
⦁ Strong verbal and written communication skills for both client-facing and internal stakeholders
⦁ Ability to think strategically while still executing day-to-day operational tasks cleanly
⦁ Familiarity with JIRA and Salesforce preferred
⦁ Bachelor’s degree in Business, Project Management, or related field, or equivalent experience
⦁ Experience as an onboarding specialist or similar role preferred (insurance and/or merchant services experience a plus)
Benefits
⦁ Remote, full-time hourly role with defined pay range
⦁ Opportunity to grow within a fast-moving payments platform supporting insurers at scale
⦁ Work that directly impacts client success, underwriting readiness, and operational quality
If you like being the person who keeps the train moving, catches issues early, and makes the messy process feel organized, this is a strong match.
Happy Hunting,
~Two Chicks…
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