by twochickswithasidehustle | Apr 4, 2025 | Uncategorized
Description
Better Reports is a fully remote company that values flexibility, allowing our team to work on schedules that maximize productivity.
We are looking for a data-savvy Customer Support Agent based in the Americas to deliver exceptional support for our rapidly growing SaaS platform. We operate with few meetings and emphasize hard work, clear communication, and reliability to keep our team efficient and effective. If you enjoy problem-solving, working with data, and helping customers get the most out of their reporting tools, we’d love to hear from you!
About Better Reports
Better Reports was founded in 2017.
We are a small team of highly effective individuals working across three continents.
Our product is a data analysis & reporting SaaS app, trusted by over 4,500 businesses.
We are on a mission to provide the best tool for analyzing data from popular apps and APIs.
Our app is currently available on Shopify, Stripe, and QuickBooks, and we are working hard to expand to other platforms.
You can find out more about us here – https://www.betterreports.com and the current app for Shopify here: https://apps.shopify.com/betterreports
About the Role
Job Type: Full-time, Remote
This is primarily a customer support role with opportunities for growth as the company expands.
Responsibilities:
- Reading and replying to customer queries through our helpdesk tool (HelpScout) and live chat for select customers.
- Assisting customers in creating and customizing reports, including formulas tailored to their needs.
- Helping merchants schedule and set up reports in Google Sheets
- Investigating and explaining report results, especially those related to financial data such as profit and loss statements, cash flow reports, and transaction summaries.
- Addressing feature requests, pricing inquiries, and general app usage questions.
- Record videos to demonstrate the functionality of the app that helps answer specific customer questions
Occasionally, you may also:
- Write documentation about various features of the app
- Jump on phone/video calls with larger customers to educate and walk through various features (this is rare)
Requirements
Required Skills
We value highly effective individuals who are passionate about their work and possess the following skills:
You’ll spend most of your time reading and replying to customer emails. You must be able to read a customer’s email and understand what they are asking, not simply what they are saying.
Excellent written English, with clear, concise, and grammatically correct communication. This is crucial for customer replies, product documentation, and internal communication.
Tenacity in tackling new and unique report requests, considering various solutions to find the optimal one.
- Accounting and Financial Knowledge
Familiarity with accounting principles, such as understanding profit and loss statements, balance sheets, and other key financial metrics. Experience with QuickBooks or supporting customers in similar platforms is a significant advantage.
- Data and Numbers Enthusiast
Comfort and interest in working with data and financial reports. While deep technical knowledge isn’t required, an understanding of tools like Excel or SQL is a plus.
Preferred Skills
- Proficiency with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google Data Studio, or similar tools. Familiarity with these tools will help you quickly adapt to our app.
- Experience in e-commerce, accounting, or finance. Familiarity with these domains will be beneficial as our reports often analyze orders, transactions, and financial data.
- Ability to create engaging screencasts for documentation and tutorial purposes.
- Familiarity with QuickBooks or similar accounting platforms.
Working Remotely
- Comfortable working from home or another remote environment, with a dedicated workspace and reliable, high-speed internet access.
- Proactive self-starter, capable of working independently with minimal supervision.
- Available and online during US working hours (North or South America time zones), with regular communication through chat and email.
- Strong written communication skills for both internal and external use.
- You will join our team as an independent contractor/sole proprietor and will be responsible for managing your own taxes.
Benefits
What You Can Expect From Us:
- Dedicated onboarding with screen-sharing sessions with team members.
- A supportive team with a transparent, public-by-default communication culture.
- Flexible work schedule with regular check-ins to track your progress.
- Fair compensation based on your skills and location.
- 25 days of paid leave annually.
We are looking forward to hearing from you!
by twochickswithasidehustle | Apr 4, 2025 | Uncategorized
Description
Work Location: USA Remote (Prefer PST Time Zone)
Work Hours: M – F, 9:00 am – 5:30 pm
Pay Rate: $24 – $27/hr DOE and location
The Research Associate is a non-traditional role in which you will work on our data collection and quality team focusing on the improvement of an AI engine.
In addition to an ability to write clearly and concisely, successful Research Associates must be able to tailor their writing style to each assignment’s requirements, must possess solid research skills and be able to quickly paraphrase their findings, and will be called upon to evaluate Large Language Model (LLM) prompts written by others
The ideal candidates will have a solid ability to focus on efficiency and problem-solving, and excellent writing and reading comprehension skills – including experience in creating and composing text within a specified amount of time
This role provides opportunities for career advancement.
Note: There is no coding or software development as part of this role.
What You’ll Achieve (Responsibilities):
- Work collaboratively in a fast-paced environment
- Work on various client projects to train generative AI models, by creating prompts and responses based on the instructions provided and on using established best practices for quality prompts
- Given examples, generate similar prompts and responses
- Execute different Use Cases collecting Data in support of AI engine
- Fine-tune AI training prompts for more consistent results
- Work with a small team of Data Specialists in annotation and labeling projects.·
- Engage and assist in regular team training
- Help identify areas for process improvements
- Assist in documenting processes
- Quantitative and Qualitative feedback
- Provide feedback on tools being used and on potential alternatives
- Use a variety of communication channels such as Slack, Teams, and SharePoint, to learn about new projects, collaborate with your team, and ask questions
- Learn new software programs on the job
- Providing supporting documentation when the AI fails
Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.
Requirements
- Preferred prior work experience or college studies in AI
- Process-oriented, focused on problem-solving, an effective communicator, efficient, and highly organized, with strong attention to detail
- An ability to learn, document, and work with the team on new technologies and processes
- Ability to gain new skills and knowledge through hands-on experience
- Experience in assisting in system troubleshooting & finding resolutions
- Keen eye for detail
- Strong Communication Skills (Oral and Written)
- Demonstrated ability to work independently
- Strong time management skills
- Exemplify the quality of doing “get it done attitude,” including a high level of accountability, transparency, and teamwork first & foremost
- A stable internet connection with a download speed of 50-100 Mbps and an upload speed of at least 10 Mbps
Benefits
At Keywords, we provide all our contingent workforce with:
- Paid Time Off (including sick days and holidays)
- 401k (3% matching)
- Medical, Dental and Vision benefits
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, United States, San Francisco
Area of Work: Embedded Services
Service: Globalize
Employment Type: Contractor, Full Time
Working Pattern: Remote
by twochickswithasidehustle | Apr 4, 2025 | Uncategorized
United States
Welo Data – AI Services – Data Validation /
Part-Time /
Remote
Apply for this job
About the Role:
You will play a crucial role in evaluating and rating search results, ensuring that the search engines provide the highest quality results. You will be responsible for assessing the relevance of the search results and your insights will directly impact the effectiveness of the search algorithms. No, don’t need to be a mathematician or know how to write algorithms but you will contribute and help improve them to deliver an optimal user experience. This role requires a combination of analytics skills, attention to detail, and curiosity (and understanding if possible) of search engine functionality.
Project Details:
Job Title: Search Quality Rater
Location: Remote, US-based in AZ, FL, GA, IL (excluding Chicago), ME, MN, OH, PA, TX, VA, WI
Hours: Minimum 10 hours per week, up to 29 hours per week; set your own schedule
Start date: ASAP
Employment Type: W2 Part-Time Employee, payment every 2 weeks
Longevity of project: 12 months with the possibility of extension.
This work is based on project needs. Weekly hours may vary.
Key Responsibilities:
– Conduct a thorough analysis of search result performance metrics and user feedback to identify trends and areas of improvement.
– Review and rate the relevance and quality of search engine results to ensure they meet user expectations.
– Collaborate with data teams to offer insights and recommendations for algorithm enhancements.
– Implement quality assurance to regularly test and validate search engine outputs.
– Prepare detailed reports on search performance.
Qualifications & Skills:
– Native-level Spanish and a strong understanding of Spanish culture and online trends.
– Proficiency in English for communication and reporting purposes.
– Strong Analytical skills and ability to interpret data.
– Detail-oriented with strong analytical and problem-solving skills.
– Reliable internet connection and a suitable home working environment.
Ideal Candidate:
– Experience in the AI industry would be preferable but not essential.
– Familiar with search engines and data analysis.
– Appetite for quality and good at providing feedback.
– Hands-on experience with search engine evaluation and optimization would be beneficial.
– Any qualification in data analysis, search engine optimization, or related field would be very beneficial.
– Seeks a flexible, remote job that can be balanced with other commitments.
Benefits:
– Flexible working hours that fit your schedule.
– Work from the comfort of your home (US-based in AZ, FL, GA, IL (excluding Chicago), ME, MN, OH, PA, TX, VA, WI
– Gain insights into the digital advertising industry.
– Enhance your quality, research, and analytical skills.
– Be part of a dynamic and supportive team.
Following eligibility requirements:
Medical Insurance
Dental Insurance
Vision Insurance
HSA
Voluntary Life Insurance
Accident, Critical Illness, Hospital Indemnity Insurance
401(k) Retirement Plan
Currently hiring in Arizona, Florida, Georgia, Illinois (excluding Chicago), Maine, Minnesota, Ohio, Pennsylvania, Texas, Virginia, Wisconsin
How to Apply:
If you are interested in this exciting opportunity, please submit your resume by clicking apply below, we look forward to hearing from you!
Requirements
- Fluency in both Spanish and English
- Strong understanding of popular culture in the United States
- Must be dedicated only to “Search Quality rating program” and NOT other search or ads rating programs
- Must not have current or previous experience with “Ads quality rating”
- Web-savvy and able to work in a fast-paced environment
- Excellent online research skills
- Reliable computer system and internet connection
- Reliable anti-virus software (as you will be surfing the web as part of the work)
- Ability to follow instructions in English and comply with the project conventions and rules expected by the client
- Must sign a Non-Disclosure Agreement to protect client confidentiality
- Must pass learning modules and a required quality test designed by our client before starting work
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. In addition, we employ anti-fraud checks to ensure all candidates meet the requirements of the program.
If you are currently working or have previous experience as an “Ads Quality Rater”, unfortunately, you will not be able to work on our Search Quality Rating project.
Please apply with your Gmail address to comply with Client specific requirements.
by twochickswithasidehustle | Apr 4, 2025 | Uncategorized
The Administrative Specialist II is responsible for a wide variety of office support, conference room set-up, and excellent customer service. Tasks may include answering phones, data entry, drafting and editing documents such as letters, memos, and spreadsheets as well as scheduling and calendar management.
Primary duty will be data entry entering project data The primary system used: PeopleSoft time and labor system
* Needs to be fast and accurate in data entry
* Willing to work on-site in a physically distanced environment (currently remote)
* Is able to learn new data systems quickly
1 to 3 years experience data entry experience
Monday through Friday
40 hours a week
Location:Renton
Duration: 5 to 6 months (Currently remote but may go back on-site)
Pay: $22.40 per hour
by Irma Moore | Apr 4, 2025 | Uncategorized
Responsibilities for this Position
Location: USA DC Washington
Full Part/Time: Full time
Job Req: RQ196934
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
None
Job Family:
Business Process Analysis
Job Qualifications:
Skills:
Configuration Management (CM), Information Technology (IT) Infrastructure, IT Service Management (ITSM)
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC.
GDIT has an immediate opportunity for a Configuration Management Specialist to support our SEC customer in Washington, DC. Candidates must be US Citizens (without dual citizenship) and eligible to obtain a Public Trust Clearance. This position has some telework flexibility.
Position Duties:
- Define, develop and produce reports on configuration items and their related applications and services.
- Perform quality analysis and control on the data within the CMDB. Define the controls and perform the audits.
- Participates in release management by auditing and updating configuration management data.
Required Experience:
- Must have a minimum of 3 years of experience assisting with designing, implementing, and maintaining configuration management databases using COTS IT Service Management Suites based on ITIL best practices.
- Experience with ServiceNow CMDB preferred
The likely salary range for this position is $76,500 – $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA DC Washington
Additional Work Locations:
Any Location / Remote
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
by Irma Moore | Apr 4, 2025 | Uncategorized
Type of Requisition:Pipeline
Clearance Level Must Currently Possess:Secret
Clearance Level Must Be Able to Obtain:Secret
Public Trust/Other Required:None
Job Family:Software Development
Job Qualifications:
Skills:ServiceNow Agile Development, ServiceNow Configuration Management Database (CMDB), ServiceNow Release Management
Certifications:None
Experience:8 + years of related experience
US Citizenship Required:Yes
Job Description:
Transform technology into opportunity as a ServiceNow Developer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
t GDIT, people are our differentiator. Our work depends on a ServiceNow Developer joining our NCIS team.
** This position is currently pending funding. **
The Naval Criminal Investigative Service (NCIS) is an organization of over 2,200 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States Navy and Marine Corps.
HOW OUR SERVICENOW DEVELOPER WILL MAKE AN IMPACT:
- Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs.
- Identify, create, and execute test cases for ServiceNow and other software platforms including the creation of ServiceNow Automated Test Framework functionality.
- Collaborate with team members to define, analyze, understand and document business and technical requirements.
- Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
- Linux experience, to include deployment of ServiceNow on Linux and knowledge of Oracle Database, on-premises environment
- Perform ServiceNow version upgrades, on-premises
- Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
- Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.
- Create technical architecture, design and user guide documentation.
- Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
- Author, review, and lead the creation of white papers and contract artifacts.
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
- Maintain current ServiceNow/industry certifications, while obtaining additional certifications.
- Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
- Create estimations on effort required to produce ServiceNow functionality
WHAT YOU’LL NEED:
- Security Clearance Level: Active Secret clearance
- Required Experience:
- 8+ years of relevant IT experience
- 5+ years of ServiceNow development/implementation/administrative experience including experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, YAML)
- 5+ years of experience working with ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment
- Linux experience, to include deployment of ServiceNow on Linux and knowledge of Oracle Database
- Full stack/back-end development experience
- ServiceNow Certified System Administrator/Certified Developer credentials
- Understanding of IT service management and common service level agreement measurements.
- Can identify, understand, document, and create functionality aligning with customer value streams.
- Can produce level of estimates and basic deployment plans for ServiceNow functionality
- Strong organization and time management skills while working in a rapid software development environment.
- Excellent collaboration skills and can effectively works in a team environment.
- Excellent presentation and interpersonal skill
- Required Certifications: CompTIA Security+ CE
- Education: BS Degree or equivalent Computer Science or IT related degree
- Location: Remote (Eastern & Central US time zones preferred)
- Position Availability: This position is currently pending funding.
- US Citizenship required
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#NCIScareersThe likely salary range for this position is $158,846 – $214,910. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:None
Telecommuting Options: Hybrid
Work Location:USA VA Quantico
Additional Work Locations:
Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k)-plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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